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Reviews of Bannatyne Spa Hotel Hastings

4 out of 5
Bannatyne Spa Hotel Hastings
Battle Road, St Leonards-On-Sea, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 182 out of 371 reviews" "
Rating 8 - Good. 129 out of 371 reviews" "
Rating 6 - Okay. 32 out of 371 reviews" "
Rating 4 - Poor. 18 out of 371 reviews" "
Rating 2 - Terrible. 10 out of 371 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Diana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I had a disappointing visit to this hotel. I had booked to take my children away for a night during half-term and booked the hotel because it had family rooms and a swimming pool. When we arrived, we were told we had to pay extra to use the pool as we had booked on experia rather than through the hotel directly. This was not clear at all when booking and instead felt like false advertising given the pictures of the pool on the booking site. Despite the significant extra fee to take 4 of us swimming, we decided to go ahead because it was raining and we had been looking forward to the pool. However, we were then refused entry to the pool as I had 3 children with me. They were not young children (two over 10yrs old) and all could swim. There was no justifiable reason for not permitting us to use the hotel facilities, and I would certainly not recommend this hotel as family-friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a executive double with queen bed,and we were upgraded to a larger room.The Staff very welcoming nothing was to much for them. Hotel very clean as always. Breakfast amazing pleanty to choose from,plus the quality of the fresh food was excellent.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

10/10 Excellent

Helen

Travelled with partner
Liked: Amenities
Staff are so lovely and helpful, nothing is to much trouble.
Stayed 2 nights in Dec 2023

2/10 Terrible

Tatjana

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

6/10 Okay

Nikolina

Stayed 1 night in Dec 2023

4/10 Poor

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was quiet as it was just before Christmas, but for the price we paid there were too many bits and pieces that weren’t right. Good points: the king size bed was huge and very comfortable, and the staff at breakfast were excellent. Not so good points: we were the last in the bar, and the guy from reception came in to talk to the lady behind the bar very loudly about inappropriate stuff, including swearing. I’m no prude but there should be a code of behaviour when guests are present. We knew the pool was closed for maintenance but we were told the spa closed at eight, when we got there it changed to half past seven. The phone was broken in our room, too. The hotel is in a nice quiet location with large grounds, and the room was big and comfortable, with a smart bathroom. There isn’t a huge choice of hotels in Hastings, so this is recommended if you’re searching.
Stayed 1 night in Dec 2023

10/10 Excellent

robin

Stayed 1 night in Dec 2023

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
From the minute we arrived until the morning we left the service was excellent. We had drinks in the bar, met with friends and had a meal in the restaurant. The food was, fresh, well presented and very tasty. The service was friendly and quick, staff were always around so we could order more drinks. The room was spacious, clean and in full working order, with a descent hairdryer and excellent shower. We could not fault any part of our stay. Would definitely recommend and will definitely stay here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great room and service. The breakfast needs to be at least warm, most items cold. Difficult to enjoy cold scrambled eggs.
Stayed 1 night in Nov 2023

8/10 Good

Maura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for weekend break to the coastal towns of Hastings, Bexhill, Rye.
Stayed 1 night in Nov 2023

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
We have stayed at quite a few hotels in the past 3 years and this is the best by a country mile. Room excellent food top draw and the staff couldn’t do enough for us. Special mention for Casey one of the receptionist she went the extra mile to make our stay just that little bit more special. We have already booked to go back for a longer stay in January next year. The spa facilities next door are very good as well and we are looking forward to using their outside jacuzzi.
Stayed 2 nights in Nov 2023

8/10 Good

Glyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel but bed was worst we have ever had and the breakfast was not great
Stayed 1 night in Oct 2023

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay. Hotel beautiful. Staff all so friendly and welcoming. Beautiful room. Very cosy bed. Everything there that you needed within your room. Great facilities and beautiful grounds to walk around in. We had an amazing stay. Highly recommend to others also.
Stayed 1 night in Oct 2023

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Philippa C

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel, but replace the chef!!
The hotel was lovely. The staff were very friendly and helpful. Two points to improve. *The beds are more comfortable at Premier Inn. *The evening food was not up to much, Cote Brasserie do much better. Unpleasant sauces and garnishes. "Wood chips and lemon". "Ash & basil". I jest! Mint on sea bass did not work, why not fennel or tarragon? And I can cook a pork cutlet better- with a bit of mustard, garlic oil and salt & pepper. However, the breakfasts were good.
Stayed 4 nights in Sep 2023

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness
No air con in the room despite control panel and vent being there but they did provide a decent fan so no worse off than at home. Bed was uncomfortable and bedding threadbare but breakfast was excellent. Found a few staff tended to ignore guests in preference to colleagues but overall was adequate.
Stayed 1 night in Sep 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Not my usual choice for a weekend in Hastings, but I’ll be back next summer. The gardens are beautiful and a lovely place to sit with a gin before dinner or a latte with the papers on a Sunday morning. The restaurant is very good and excellent value. There’s lots of choice for breakfast, all for the standard price, and the orange juice tasted like the real thing - i.e. not from concentrate. I’m not sure about the 1980s pop music in the dining room but other guests were clearly enjoying it. It’s the first overnight stay I’ve ever had in Hastings with no issue parking and that’s a huge bonus.
Stayed 1 night in Sep 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bannatyne thank you
Friendly. Immaculate. Enjoyable
Stayed 1 night in Sep 2023

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love to stay again
Beautiful hotel-disappointing pizza and salad and no massages available-excellent staff friendly and helpful -
Stayed 2 nights in Aug 2023

10/10 Excellent

peter

Stayed 1 night in Aug 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Amenities
I could not fault any service or staff at this hotel Rooms very clean food very good The hotel needs a little TLC to bring it back to life but it is a beautiful hotel and surroundings The spa was fantastic and Alfie was a great guy in making you feel welcome.
Stayed 1 night in Aug 2023

10/10 Excellent

Geoff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Excellent accommodation fine location
Stayed 1 night in Aug 2023

6/10 Okay

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice some minor issues
The main issue was the power to our room went off a critical time getting ready for the evening. The coffee / Tea facilities only had one small carton of milk and the hotel advises you to sort ot your own taxi if your going out in the evening cause local services are not guaranteed
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Katie

Stayed 1 night in Jul 2023

4/10 Poor

alan

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
tired
the front door of this hotel tells you all you need to know about the accommodation, tired dated bashed chipped paint and in need of a deep clean, the staff were great, but the accommodation is very tired, oh and to charge £20 to use the pool on top of paying £130 for the room is insulting, for that reason alone 'i'm out'
Stayed 1 night in Jul 2023

8/10 Good

Idajet

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, room comfort
Excellent Hotel
It was very good, better than expected and thanks for a great stsy
Stayed 1 night in Jul 2023

8/10 Good

John

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Needs TLC.
Lovely service, the cleaners in particular were lovely. The room was very dated and in need some TLC - marks on wall and floor, scratches and holes in bed head board. Restaurant food was fine. The surroundings are lovely.
Stayed 2 nights in Jun 2023

8/10 Good

Neil

Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Martin

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
It was appalling that the lady on reception told my employees that due to not booking direct they could not have the AC turned on in there room, Men asked for a fan and ice and they were declined 4 times until eventually they were given some ice.
Stayed 1 night in Jun 2023

10/10 Excellent

Angela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay.
Great service from everyone. Clean comfortable room. Maisy is fantastic! Lovely grounds very relaxing stay.
Stayed 1 night in Jun 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable with excellent staff.
This was a short stay of just two nights. We were sightseeing in the area rather than using the spa facilities. The accommodation was spacious, comfortable and quiet. However, we did find the bath in the middle of the bedroom floor a little odd. The restaurant menu was adequate.
Stayed 2 nights in Apr 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, Spa is £20 per person to use pool etc. only 15 min drive to Hastings beach
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Doesn’t live up to expectations
The room was fine, a little bit on the hot side, It would’ve been better if I was on a higher floor, but I was on the first floor and so there was a roof right outside my window which meant that I didn’t sleep well with the windows open, knowing that someone could climb in from the roof. The bathroom was okay, but Firstly, the light for the bathroom was automatic, so in the middle of the night I prefer to go to the toilet using the torch from my phone so that the light isn’t too bright as soon as you walk in the bathroom, the whole thing, lights up and blinds are you. The second issue was the height of the bath, to shower You have to climb into the bath and it was incredibly high. I really struggled and yet my shower at home is over the bath and I don’t have any problems getting in because it’s a normal height. The reception staff, I found quite young and unaccomodating. On arrival, I asked if it would be possible to check-in slightly earlier because I was there for a funeral which meant that if I couldn’t check in early I wouldn’t be able to check-in until fairly late. They didn’t even bother to contact housekeeping to see if this would be possible. So by the time I checked in at nearly 9 pm at night. I was asked if I could move my pre-booked breakfast from 9:30 am to 9 am to accommodate a function they had booked in the next day, although they are supposed to do breakfast until 1030. All in all I was left quite disappointed.
Stayed 1 night in Mar 2023

6/10 Okay

Caroline

Liked: Cleanliness, room comfort
Nice hotel
Lovely hotel set in lovely gardens. Nice bar area for drinks. Rooms large and comfortable. Bathroom not so good, noisy fan which kept running after the light was turned out, toilet had continuous running water noise. Reception tried to charge us another £103 on check out even though the room was paid in full on booking. If you don’t book direct with the hotel, you are charged £20 extra to use the pool. For the price of staying at this hotel, the pool should be included.
Stayed 2 nights in Feb 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
All good
Stayed 2 nights in Jan 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant stay
We stayed for one night while visiting family. We had lunch in the bar area, which was delicious and the service good. The bar are had a really nice atmosphere with plenty of space and was nicely decorated for Christmas. The bedroom was spacious, clean and quiet. The bed was very roomy and comfortable. All in all we enjoyed our stay and will happily revisit again in the future.
Stayed 1 night in Dec 2022

10/10 Excellent

Ian

Stayed 1 night in Dec 2022

6/10 Okay

Sally

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Phil

Stayed 1 night in Oct 2022

8/10 Good

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, spa facilities not 100%
We had a great stay at Bannatyne. My only issue was that the outside jacuzzi wasn’t very hot and the jets weren’t working. On the morning the sauna was out of action so it was a real shame.
Stayed 1 night in Oct 2022

8/10 Good

Rebecca

Stayed 1 night in Oct 2022

10/10 Excellent

Barry

Stayed 4 nights in Sep 2022

8/10 Good

martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place... but get rid of the dogs
pleasant stay, out of hastings , we were there one night. If you want the town itself, then this is not the place to go. Room still hot in late summer, but that's fairly std for uk hotels, they rarely have air cond. it would have been quiet but there are dogs being kept nearby (perhaps the strange british predilection for taking ones dog on holiday to hotels and pubs????). the dogs need to be moved. if you're unfortunate to be at that end of hotel, you can't open the window for air due to whining and barking hounds. Otherwise a pleasant stay... only one night.
Stayed 1 night in Sep 2022