View from property
Check availability

Reviews of Dolphin Hotel Cambridge

Dolphin Hotel Cambridge
London Road, St Ives, England

Reviews

6.8
Rating 10 - Excellent. 4 out of 32 reviews" "
Rating 8 - Good. 17 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 3 out of 32 reviews" "
Rating 2 - Terrible. 5 out of 32 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property is under new management and premises are undergoing refurbishment. The room we had was excellent but no restaurant and no bar . Very few staff but the staff available very helpful. Half hotel refurb done but long way to go.
Stayed 2 nights in Apr 2024

6/10 Okay

Vincent, Burbank

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Going through renovations when we stayed so imagine things will be different very soon. The staff was top notch and the location is perfect with many options for food and drinks in walking distance.
Stayed 4 nights in Jan 2024
Response from Manager on 27 Jan 2024
Thank you for your review. I will pass on the kind comments to staff. We willl work hard to achieve a perfect score on your next visit and please fee free to pass on any suggestions.

8/10 Good

Vincent, Burbank

Stayed 1 night in Jan 2024

8/10 Good

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Booked the hotel online after seeing some lovely pictures we was meant to have a king exec suite with a balcony so the pictures showed at a cost of £185 we got a tiny room no view curtains as yellow as sponge Bob as they probably haven’t been washed in years dead flies on the window seal the bathroom door wouldn’t shut properly as it was rubbing the tiles in the bathroom was dirty and loose all in all terrible
Stayed 1 night in Sep 2021

6/10 Okay

MISS

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Sep 2021

8/10 Good

Zara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay to visit family.
Friendly and helpful staff. Very clean and had everything needed in room. Room next to road but no traffic so mainly quiet. Had to keep curtains shut due to people walking past. Brief noise in evening from people having been out and coming back and /or getting cars. Most rooms are away from the road though.
Stayed 3 nights in Aug 2021

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggressive staff
Absolutely disgusting service, the staff swore at us and we left the hotel at 10:30pm. There is no restaurant facility and there is construction work whis is not advertised anywhere. The staff are rude and aggressive. Lisa should not be allowed to work in customer service. Ruined my anniversary and i wouldn't recommend anyone atay here.
Stayed 1 night in Aug 2021

10/10 Excellent

JACK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Location
This is the 3rd time we've stayed at the Dolphin, twice at Wedding Receptions which were amazing and this time for an overnight meetup with friends. It is in the process of having extensive alterations but this hasn't in any way affected the smooth running, or cleanliness of this Hotel. Lovely location. Friendly staff. Would recommend it to anyone.
Stayed 1 night in Aug 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

8/10 Good

Sharon

Liked: Staff & service, room comfort
Great view
Had a great stay. Room was basic but clean with a great view. Close to a town with great shops. Overall a good stay and would book again.
Stayed 2 nights in Jul 2021

4/10 Poor

David

Travelled with group
Disliked: Staff & service
1 member of staff (Lisa) was rude and unprofessional and ruined the stay. The other staff were good. Very little food options for evening meal was disappointing so we had to go into town to eat. Breakfast was good though.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
river location
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Very scruffy, only 3 choices on menu. Toilet broken in first room we went to. Major works going on which is not mentioned on the website
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and excellent location but currently undergoing refurbishment so not all facilities open. However room was nice and clean and staff very helpful.
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Noisy. Reburb in progress. Should have been told a function was on with the noise from the misic
Stayed 1 night in Jul 2021

10/10 Excellent

Mrs J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing weekend. Some of the hotel needs updated but this had been started before COVID. The outside area by the river was beautiful although the weather did help! St Ives was a beautiful village and I will definitely go there again
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Liked every thing about my stay, apart from the water wasn’t hot ,but 1st world problems will not avail you , flame of Undun
Stayed 1 night in Jul 2021

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was quiet and very clean and comfortable. Parking was free onsite. Excellent position for visiting St Ives as the town centre was just across the pedestrian only bridge that was next to the hotel.
Stayed 3 nights in Jul 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for one night while visiting friends in town. It was very good for an overnight stay. Room and bathroom very clean
Stayed 1 night in Jun 2021

8/10 Good

Samuel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fair, but not good.
The location of this hotel was amazing and the views onto the river and meadows was one I took full advantage of. Restaurants close by. The hotel however; it seemed like an old 90’s nightclub conversion. Very box like. The rooms we clean enough. The double bed get short. At 6ft my feet went over the end. A silly lip coming out of the bathroom that made me stumble a few times. The shower took 5 min to warm up And a silly one, but when going to the bathroom at night, the light is on a sensor so completely woke me up! Breakfast was from 8am - as a business worker, this was not good. The ladies in the bar were great however. Lovely personalities and fun Overall, it was fair. If the location was different, I don’t think I would have like it. I would still stay again due to the location.
Stayed 1 night in Jun 2021

4/10 Poor

jody

Business traveller
Disliked: Staff & service, property conditions & facilities
Needs attention
I don’t normally review hotels, however after this one night stay I can’t help but leave one for other potential customers to see. One word “AVOID “. I travel a lot for work. Ok so positives are, nice location with a lovely garden on the river. The hotel is close to the town centre if want a wonder or bite to eat. The room was spacious and clean. Plenty of parking. However the downfall of this place is there doesn’t seem to be enough staff. I waited for 20 minutes for breakfast in the bar area, no one to be seen. I gave up in the end. The bathroom light in the room was on a very strange sensor. Halfway through using the toilet or shower in the morning the lights went off. There was no hairdryer in the room. It took 3 attempts to go to reception as nobody was about. No bell or way of contact. I was told they would drop hairdryer to room, 20 mins later still no hairdryer. I ended up cancelling breakfast and checking out with damp hair! It reminded me of something off faulty towers. The hotel seems to be under construction at the moment. Shame it could be a great place with more staff and attention to detail for customer service. I would not recommend it and certainly won’t be checking in again.
Stayed 1 night in Jun 2021

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place - calm quiet and good food
Stayed 1 night in Apr 2021

8/10 Good

A

Stayed 1 night in May 2021

6/10 Okay

Christine

Liked: Room comfort
When I booked the picture of the more expensive room I paid for was not like it was in person. There was no seating on the balcony which was shown in the picture and the shower was not very powerful Whole place is very dated and also I asked for extra towels and none was left.. I paid for a late check out at 1pm and right outside our balocony there was a man cutting grass which we were hoping for a lie in
Stayed 1 night in May 2021

4/10 Poor

SAMUEL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again. £70 for a night is a joke
Rooms were not clean, beds not comfy and hotel is in pretty bad repair all round. No blinds or curtains on windows in my room so I was awake at 5:00am at the crack of dawn. No restaurant or breakfast. Thankfully I was awake early enough to be stood outside greggs when they opened.
Stayed 1 night in Apr 2021

8/10 Good

Patrick

Business traveller
Liked: Staff & service, room comfort
Good hotel
The staff are friendly and helpful. The hotel is a little tired could possibly do with some modernizing. In generals. Good place to stay
Stayed 1 night in Apr 2021

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in the area
Best Hotel in the area by far, love the location and the staff were excellent. I felt like a VIP guest, thank you so much.
Stayed 3 nights in Mar 2021

2/10 Terrible

david

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 1 night in Feb 2021