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Reviews of Holiday Inn Express Bodmin - Victoria Junction, an IHG Hotel

2.5 out of 5
Holiday Inn Express Bodmin - Victoria Junction, an IHG Hotel
CORNWALL SERVICES, VICTORIA ROCHE, St Austell, England

Reviews

9.6

Exceptional

Rating 10 - Excellent. 157 out of 191 reviews" "
Rating 8 - Good. 28 out of 191 reviews" "
Rating 6 - Okay. 4 out of 191 reviews" "
Rating 4 - Poor. 2 out of 191 reviews" "
Rating 2 - Terrible. 0 out of 191 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melburn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming
Stayed 3 nights in May 2024

10/10 Excellent

alison j

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything
Stayed 2 nights in Apr 2024
Response from Kirsty - Guest Services Supervisor on 22 Apr 2024
Good evening Alison J,Thank you for taking the time to leave your post stay review. We are happy to hear you enjoyed your stay with us at The Holiday Inn Express Bodmin. We do hope to welcome you back in the near future. Kind regards

10/10 Excellent

Lynn

Travelled with partner
An amazing stay staff very friendly everywhere was spotless breakfast was to die for just a great place to xx
Stayed 1 night in Mar 2024
Response from Bryony on 1 Apr 2024
Good Evening Lynn,Thankyou for your Lovely Feedback.We are very glad to hear that you found the staff to be friendly and are very pleased to hear that you enjoyed your stay with us.We hope to welcome you back in the future.

10/10 Excellent

Jackie

Your Staff, exceptionally brilliant and friendly.
Stayed 1 night in Mar 2024
Response from Bryony on 26 Mar 2024
Hi Jackie,Thankyou for your recent stay with us, we are pleased to hear that you found the staff to be friendly and appreciate your feedback.We hope to welcome you back in the future.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very helpful and friendly the food was excellent and the room was great 👍
Stayed 1 night in Feb 2024
Response from Kirsty - Guest Services Supervisor on 18 Feb 2024
Evening Andrew Thank you for your lovely feedback towards the hotel, we are happy to hear you enjoyed your stay and we do hope you come back to visit again soon.Kind regards

8/10 Good

Ajay

Stayed 1 night in Jan 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Bryony on 3 Jan 2024
Dear Deborah,Thank you for recently staying with us. I am glad you enjoyed your stay here and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good service
Stayed 4 nights in Nov 2023
Response from Kirsty - Guest Services Supervisor on 19 Nov 2023
Dear Keith We are happy to hear you enjoyed your stay here with us at The Holiday Inn Express Bodmin. We do hope to welcome you back again in the near future.Kind regards

10/10 Excellent

Anthony

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was acceptable, it catered for my needs whilst visiting the area on business.
Stayed 1 night in Nov 2023
Response from Bryony on 7 Nov 2023
Thankyou for your feedback. We are glad to hear you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good for the money, but the best of all is the staff. Really friendly...
Stayed 1 night in Nov 2023
Response from Kind Regards, Chloe - Guest Services Supervisor on 6 Nov 2023
Hi Carlos! Thank you for taking the time to leave us a review. I am so glad you found the staff the best! That is what we strive to do. I hope we can welcome you back again in the near future.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very welcoming and the rooms were lovely and clean. Breakfast was great. Overall a good hotel. Yes I would stay there again.
Stayed 1 night in Oct 2023
Response from Kind Regards, Chloe - Guest Services Supervisor on 6 Nov 2023
Hi Donna, Thank you for leaving us a review at the Holiday Inn Express - Victoria Junction. I am so pleased to hear you enjoyed your stay! We hope to welcome you back again in the future.

10/10 Excellent

Denise

Stayed 1 night in Oct 2023
Response from Katy on 24 Oct 2023
Hello,Thank you for recently staying with us. I am glad you enjoyed your stay here and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Tom

Stayed 1 night in Oct 2023
Response from Katy on 17 Oct 2023
Hello Tom,Thank you for choosing to stay with us. I am glad that you enjoyed your stay and we do hope to welcome you back in the future.Kind regards,

8/10 Good

S

Stayed 2 nights in Sep 2023
Response from Kirsty - Guest Services Supervisor on 26 Sept 2023
Good evening SThank you for taking the time to leave your post stay review, we do hope to welcome you back to the hotel in the near future.Kind regards

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf stay.
Stayed for three days and had a few days of golf, the hotel was perfect for a stay in Cornwall and was in a great location for touring Cornwall. The MC Donald's on site was handy for a late snack 😋
Stayed 3 nights in Sep 2023
Response from Katy on 25 Sept 2023
Hello Michael,Thank you for choosing to stay with us. I am really happy to hear you enjoyed your stay with us. We do hope to welcome you back again in the future.Kind regards,

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2023
Response from Katy on 24 Sept 2023
Hello Matthew,Thank you for choosing to stay with us. I am glad to see that you enjoyed your stay and we do hope to welcome you back in the near future.Kind regards,

4/10 Poor

Muhammad

Travelled with family
Disliked: Property conditions & facilities, room comfort
I booked for a family room My wife and two children who were 17 and 13 2nd sofa bed was too small looks like a single bed, i discussed with the management, did not give any solution We had two miserably daythere
Stayed 2 nights in Sep 2023
Response from Katy on 19 Sept 2023
Hello Muhammad,I apologise that you were not happy with the size of the rooms during your stay here. However, we did contact you regarding the size of the bed, in which you acknoledged this message. We are sorry we weren't able to find a solution for this.We do hope to be able to welcome you back in the future.Kind regards,

10/10 Excellent

Customer Svc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very comfortable, it was always very clean and tidy, the facilities were very good. The staff was always helpful and friendly.
Stayed 2 nights in Sep 2023
Response from Kirsty - Guest Services Supervisor on 16 Sept 2023
Good evening, We are happy to hear you had a comfortable stay with us here at the hotel. We do value our guest's post stay reviews. We hope to welcome you back to the hotel again soon.Kind regards

10/10 Excellent

CARLTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Katy on 10 Sept 2023
Hello Carlton,Thank you for choosing to stay with us. I am glad that you enjoyed your stay and we hope to welcome you back in the future.Kind regards,

8/10 Good

Lesley

Stayed 1 night in Sep 2023
Response from Katy on 10 Sept 2023
Hello Lesley,Thank you for choosing to stay with us. I am glad that you enjoyed your stay and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Steve

Stayed 1 night in Sep 2023
Response from Katy on 7 Sept 2023
Hello Steve,Thank you for recently staying with us. I am glad you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Lovely clean comfortable hotel. Friendly staff and a great breakfast. Right by Bodmin moors, beautiful.
Stayed 1 night in Sep 2023
Response from Kirsty - Guest Services Supervisor on 4 Sept 2023
Good evening Debbie Thank you for taking the time to leave your post stay review.We are happy to hear that you enjoyed your stay and had friendly staff welcome you into the hotel. We do hope to welcome you back again in the future.Kind regards

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good for us. Everything else was excellent
Stayed 5 nights in Aug 2023
Response from Kirsty - Guest Services Supervisor on 2 Sept 2023
Good evening Paul,Thank you for taking the time to leave your post stay review, we do value our guest's feedback. We are happy to hear you enjoyed your stay and hope to welcome you back again soon. Kind regards

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kirsty - Guest Services Supervisor on 28 Aug 2023
Good evening Pauline,Thank you for taking the time to leave your post stay review. We are happy to hear you enjoyed your stay at the hotel. We do hope to welcome you back in the future. Kind regards

8/10 Good

Graham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable hotel in a good location.
The hotel is quite new, just 4 year old, and it is in an excellent state of repair/decoration. It is located on a service area off the A30 to the south of Bodmin and has excellent road links to local services, bars, restaurants etc. We are a 3 person family (Mum, Dad and young son) and with the fold out sleeper, the room was quite cramped. Not a sound from the A30, the insulation is really efficient, and there is an electrical car charging station next to the hotel.
Stayed 5 nights in Aug 2023
Response from Kirsty - Guest Services Supervisor on 26 Aug 2023
Good evening Graham,Thank you for your post stay review, we do really value our guests feedback. We are sorry to hear you were cramped in your room. If you wish to discuss your stay further, please do not hesitate to contact us directly at the hotel. We do hope to welcome you back to the hotel again in the near future.Kind regards

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service through out 10/10
Stayed 1 night in Aug 2023
Response from Kirsty - Guest Services Supervisor on 14 Aug 2023
Hello Shannon, Thank you for taking the time to leave your feedback, we hope you enjoyed your recent stay and hope to welcome you back in the near future.Kind regards

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kirsty - Guest Services Supervisor on 12 Aug 2023
Good evening Rebecca,Thank you for staying we us at The Holiday Inn Express Bodmin, we are thankful for your recent post stay review. We do hope to serve you again in the near future. Kind regards

10/10 Excellent

Yasir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Katy on 6 Aug 2023
Hello Yasir,Thank you for recently staying with us. I am glad you enjoyed your stay and we hope to welcome you back to Cornwall in the future.Kind regards,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Katy on 6 Aug 2023
Hello Michelle,Thank you for recently staying with us. I am glad you enjoyed your stay and we hope to welcome you back to Cornwall in the future.Kind regards,

10/10 Excellent

Sally

Stayed 1 night in Aug 2023
Response from Katy on 6 Aug 2023
Hello Sally,Thank you for recently staying with us. I am glad you enjoyed your stay and we hope to welcome you back to Cornwall in the future.Kind regards,

8/10 Good

Tawanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic staff. They could provide a few more options on breakfast and family rooms are a bit small. Very clean hotel though.
Stayed 4 nights in Jul 2023
Response from Katy on 2 Aug 2023
Hello,Thank you for recently staying here. I am glad that you enjoyed your stay and we do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Jinali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Friendly staff. Thank you
Stayed 1 night in Jul 2023
Response from Katy on 2 Aug 2023
Hello,Thank you for recently staying here. I am glad that you enjoyed your stay and we do hope to welcome you back in the future.Kind regards,

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 3 nights in Jul 2023
Response from Katy on 24 Jul 2023
Hello Alan,Thank you for recently staying at the hotel. I am glad you enjoyed your stay with us and we hope to welcome you back in the future.Kind regards,

10/10 Excellent

Chloe

Stayed 1 night in Jul 2023
Response from Katy on 25 Jul 2023
Hello,Thank you for recently staying with us. I am very glad you enjoyed your stay and we hope to welcome you back soon.Kind regards,

10/10 Excellent

PG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Katy on 5 Jul 2023
Hello,Thank you for staying at the Holiday Inn Express. I am glad that you enjoyed your stay and we do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Jake

Stayed 1 night in Jun 2023
Response from Kirsty Guest Services Supervisor on 26 Jun 2023
Hello Jake,Thank you for recently staying at the hotel. I am very pleased that you enjoyed your stay here and we do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Neil

Stayed 1 night in Jun 2023
Response from Kirsty Guest Services Supervisor on 26 Jun 2023
Good afternoon, Neil Thank you for taking the time to leave a review on your recent stay, we do value our guests feedback. We do hope you will visit again soon.Kind regards

10/10 Excellent

julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot fault this hotel in any way. All members of staff were friendly, helpful and efficient. Rooms were immaculate as were all the public areas and breakfast was more than adequate
Stayed 4 nights in Jun 2023
Response from Katy on 20 Jun 2023
Hello,Thank you for recently staying at the hotel.I am very pleased that you enjoyed your stay here and we do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Cornwall
This is a lovely clean and modern hotel. Although very near to the busy A30, the sound insulation is first rate and you cannot hear the road noise at all. The room was clean and bright. The open plan restaurant area is spacious and modern. The breakfast was very good, laid out in a buffet arrangement with replenished dishes regularly provided. Staff are helpful and pleasant.
Stayed 1 night in May 2023
Response from Kirsty Guest Services Supervisor on 6 Jun 2023
Good evening StevenThank you for taking the time to leave a review, we do appreciate our guests feedback.We are glad to hear you enjoyed all aspects of your stay, we do hope you will visit again soon.Kind regards

8/10 Good

Istvan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, good location. Breakfast is lacking a bit, no vegetables, scrambled egg is tasteless, bad coffee.
Stayed 2 nights in May 2023
Response from Chloe Williams on 1 Jun 2023
Hi Istvan, thank you for taking the time to leave us a review at the Holiday Inn Express, Bodmin. I am pleased to hear that you found the hotel clean and in a good location. I am sorry we did not meet your expectations at breakfast. We will certainly take your comments on board. Hopefully we can welcome you back again in the future! Best wishes

10/10 Excellent

Aisha

Stayed 1 night in May 2023
Response from Katy on 30 May 2023
Hello,Thank you for recently staying with us at the Holiday Inn Express - VICTORIA JUNCTION.I am very glad you enjoyed your stay. We do hope to welcome you back in the future.Kind regards,

10/10 Excellent

ANTHONY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Katy on 27 May 2023
Hello Anthony,Thank you for staying with us. I am glad you enjoyed your stay with us and we do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was excellent very clean good location and the breakfast was excellent too.The staff were friendly and efficient, and did everything they could to ensure the stay was enjoyable. Would definitely recommend this hotel.
Stayed 4 nights in May 2023
Response from Katy on 27 May 2023
Hello Patricia,Thank you for taking the time to write your feedback and I am really glad you enjoyed your stay here. We do hope to welcome you back in the future.Kind regards,

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff were really friendly and helpful. My room was clean, spacious and the bed was really comfortable. The complimentary breakfast was delicious and they went above and beyond to help me as I am gluten free. Very impressed.
Stayed 1 night in May 2023
Response from Katy on 18 May 2023
Hello,Thank you for recently staying with us and for taking the time to write your feedback.I am glad you enjoyed your stay here and we do hope to welcome you back in the future.Kind regards,

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel wirh lovely staff. The only issue I have is that the rooms are far too hot. Temperature can be turned dien by staff to 18 degrees which feels like 30 degrees centrigrade in the room. No air conditioning! I was boiling hot all night and the room was airless.
Stayed 1 night in May 2023
Response from Holiday Inn Express Bodmin on 16 May 2023
Hi Jackie. Thanks for your review, we really do appreciate your feedback! I am glad to hear you found the hotel and staff great. I am sorry to hear you encountered issues with the air conditioning. Kind Regards, Chloe

10/10 Excellent

Nino

Stayed 2 nights in Apr 2023
Response from Katy on 26 Apr 2023
Hello,Thank you for recently staying with us.I am glad you enjoyed your stay. We hope to welcome you back soon.Kind regards,

10/10 Excellent

Ziyaad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Katy on 10 Apr 2023
Hello,Thank you for staying with us. We appreciate you taking the time to review us.We hope to welcome you back soon!Kind regards,

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Katy on 3 Apr 2023
Hello Sarah,Thank you for recently staying with us. We hope to welcome you back soon.Kind regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were very friendly and helpful throughout our stay
Stayed 6 nights in Mar 2023
Response from Katy on 17 Mar 2023
Hello Robert,I am glad you enjoyed your stay with us and that the staff looked after you during your stay. We hope to welcome you back soon,Kind regards,

10/10 Excellent

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and helpful facility's excellent for disabled person
Stayed 1 night in Mar 2023
Response from Kirsty - Guest Services Supervisor on 6 Mar 2023
Good Evening Colin, Thank you for taking the time to leave your feedback. We do value our guest reviews and are happy to hear we met your expectations. We do hope to welcome you back to The Holiday Inn Express Bodmin in the near future. Kind regards