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Reviews of The Star Hotel

3 out of 5
The Star Hotel
26 High Street, Southampton, England

Reviews

7.8

Good

Rating 10 - Excellent. 207 out of 624 reviews" "
Rating 8 - Good. 225 out of 624 reviews" "
Rating 6 - Okay. 101 out of 624 reviews" "
Rating 4 - Poor. 55 out of 624 reviews" "
Rating 2 - Terrible. 36 out of 624 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Travelled with partner
Liked: Staff & service
Large comfortable room and bathroom. No electrical outlet in bathroom, no hairdryer and poor shower.
Stayed 1 night in May 2024

4/10 Poor

Annie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel is in need of a lot of updating. Windows did not open and close properly,carpets were loose,ruffled and dangerous and general decor was tired. Lift was scary. However, staff were very helpful,kind and interested. It is a shame to have so much space unused--restaurant and large event room.
Stayed 3 nights in May 2024

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I paid a 2-star price and that’s what I got. There are narrow stairs everywhere and no one to help getting luggage up them. The room was good sized. The staff were pleasant. The breakfast was basic with both hash brown potato patties and the sausage having crusty exteriors with insides the texture of mashed potatoes. Quite unappetizing. When we went out to get dinner there was a group of loud, uninhibited, clearly “under the influence” individuals on the sidewalk just outside the hotel. The beds were comfortable. The bathroom was better than I have come to expect in budget English hotels.
Stayed 1 night in May 2024

10/10 Excellent

Anne

Travelled with partner
Staff were friendly and very helpful. The bedroom was very spacious. Loved the old word charm of this beautiful building.
Stayed 1 night in Apr 2024

2/10 Terrible

Kirsten

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Jeffrey, Port Orange

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The star hotel is an historical property right on a main street in Southampton. The staff members were very helpful and we enjoyed our stay!
Stayed 1 night in May 2024

8/10 Good

jane

Liked: Cleanliness, staff & service
Noisy but it is in the town centre so what do you expect?? Completely satisfactory for the price paid, even better than I expected. A fan during a jot spell might be nice.
Stayed 1 night in May 2024

8/10 Good

Ollie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just needed a place to stay that was close to Planet Sounds and The Orange rooms. So I wasn't too fussy about luxury. The single room was basic, but had everything necessary. It was also perfect for the walking distances. The staff were very friendly.
Stayed 1 night in Apr 2024

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Two star tatty hotel.
Stayed 1 night in May 2024

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

4/10 Poor

Shiro

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Dianne, Caerphilly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was good nice and clean Bed was comfortable.Bathroom nice and clean.Great for one night before our cruise. Right next to wetherspoons . It is an old hotel and needs an update.We just managed to park in the hotel car park which is quite small .
Stayed 1 night in Apr 2024

6/10 Okay

Sue

Liked: Staff & service
Property is tired and no parking
Stayed 1 night in Apr 2024

8/10 Good

David

Travelled with partner
The parking bays in the hotel parking area are very tight and the bed we slept in was rather “tired”; both bed and mattress need replacement. But the staff were excellent, the hotel is centrally situated in walking distance of most city centre attractions such as the SeaCity Museum and Art Gallery. We’ll be happy to stay there again. Overall, good value for the money.
Stayed 1 night in Apr 2024

8/10 Good

Jack

Liked: Staff & service, property conditions & facilities
Really enjoyed the friendly staff and the flexible hours that allowed us to explore the city and keep returning at any time of day. Really helpful.
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service
Room was clean but tired, needs repainting etc. We were in room 15 which faces a multi storey car park which was brightly lit, curtains not adequate to block out this. Staff friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a homeliness about The Star Hotel. The staff were friendly and welcoming. We settled in for our stay very quickly and because of its central location and warmth of the staff we were able to relax very quickly.
Stayed 2 nights in Apr 2024

8/10 Good

Pam

Travelled with family
Liked: Staff & service
Convenient location for the port of Southampton, staff were friendly and helpful and a good breakfast. Area around hotel a bit run down and hotel itself could do with a bit of a refresh but overall a comfortable stay for a reasonable price.
Stayed 1 night in Mar 2024

4/10 Poor

Lynn

Stayed 1 night in Mar 2024

8/10 Good

Christopher

Stayed 1 night in Oct 2023

6/10 Okay

Jaana

Liked: Cleanliness
Clean but the bed was very old and squeaked every time you turned around.
Stayed 1 night in Mar 2024

8/10 Good

patricia

Liked: Cleanliness, staff & service
Friendly staff, convenient for theatre
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, shame about the area being quite rough and noisy at night. Really good breakfast which is good value for money. Will stay again, just not be going out after dark!
Stayed 3 nights in Feb 2024

6/10 Okay

Michael

Stayed 4 nights in Feb 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Star Attraction
Great low priced hotel in the centre of Southampton. Rooms are functional and clean, bar is well stocked and reasonably priced
Stayed 1 night in Feb 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pre cruise stay
Great value. Had a twin room which was lovely. Huge with 2 double beds. Breakfast great. All staff very friendly and super helpful. Great value for money. Very old hotel so quirky stairs, and lots of different styles. Wouldn’t want to stay here if disabled. Would definitely come again
Stayed 1 night in Feb 2024

6/10 Okay

G

Stayed 1 night in Feb 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Tracy

Travelled with partner
Liked: Cleanliness, staff & service
Booked a room for a night out in town. Clean, convenient, and professional staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Elias

Clean rooms!
Stayed 1 night in Feb 2024

8/10 Good

sophie

Stayed 2 nights in Feb 2024

8/10 Good

Donald, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very interesting old building , very noisy from a bar . Got little sleep. Good breakfast, terrible coffee, close to cruise port
Stayed 1 night in Feb 2024

6/10 Okay

Ian

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Average hotel poor guest care
Let's start with the good: Good location Rooms better than expected (although towel rail was hanging off). Felt very clean Now the bad: We got a call at around 1pm on the day of the check in, telling us if we didn't pay then and there they would cancel the rooms (we had 7 rooms). Pointed out we booked on pay at hotel and we would be checking in at around 5. The man was quite aggressive and kept referring me to our agent (I'm guessing he meant hotels.com). After I promised we would be there he calmed down and agreed to keep the rooms!! The worst part for me was the shower, I had room 2, which had a walk in shower, used it in the morning and the tray got so slippy, I couldn't stay on my feet and ended up in a pile in the corner. I mentioned this on check out and suggested a slip mat was needed. The lady was concerned and said someone would call me to check I was alright. Nobody did, I actually suffered from a broken toe and a bit of bruising, but it could have been a lot worse. My summary is the hotel facilities are OK, but the care of the guests is poor and overall they are lucky to get 3 stars from me.
Stayed 1 night in Feb 2024

10/10 Excellent

Vince

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Star Stay
I was in Southampton for an evening meal and work related party - The Star offered best value overnight accommodation on Hotels.com, and was well placed for the venues I was visiting. Reception was excellent - car parking easy to slot into...the room, though "old" was clean and tidy, neatly decorated and comfortable. Despite being in the middle of a busy cosmopolitan city there was minimal noise during the night and I slept like a log...check out was simple - I was heading elsewhere for breakfast but walked through the restaurant and what I saw looked good so maybe next time (though to be honest if you're in Southampton and its not out of the way Halladays will always be the place to go to start the day!)
Stayed 1 night in Feb 2024

8/10 Good

Chris

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Cheap and cheerful. It was a bed for the night which was all I was looking for.
Stayed 1 night in Feb 2024

2/10 Terrible

Darren

Stayed 1 night in Feb 2024

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel, stayed before and the cosy room was amazing. Standard double booked this time and the shower was not great.
Stayed 1 night in Feb 2024

8/10 Good

JINU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

George

Business traveller
I don’t agree being a guest and paying for parking at the same hotel I’ve already paid for
Stayed 1 night in Jan 2024

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Blythe

Stayed 2 nights in Jan 2024

10/10 Excellent

Dannah

Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Its an old building and probably needs some painting done
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ashley

8/10 Good

Christopher

Business traveller
Everything was fine just wish I had been told there wasn’t any breakfast has kitchen was closed
Stayed 1 night in Dec 2023