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Reviews of The Pilgrim Inn

4.5 out of 5
The Pilgrim Inn
Hythe Road, Marchwood, Southampton, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 606 reviews" "
Rating 8 - Good. 182 out of 606 reviews" "
Rating 6 - Okay. 28 out of 606 reviews" "
Rating 4 - Poor. 8 out of 606 reviews" "
Rating 2 - Terrible. 8 out of 606 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quaint & typical British. Needs new mattresses. Had to cancel second day stay for power shut off.
Stayed 2 nights in May 2024
Response from Chris on 22 May 2024
Hi Claude, Thank you for taking the time to leave us a review. We apologise for any issues that you any have had when you stayed with us. We have passed your comment about the mattresses on to the relevant party. I can only apologise for the issues around the power outage, sadly it was out of our control. We hope you give us a second chance somewhere down the line and that we see you again in the future. Kind regards, Chris.

10/10 Excellent

Randall, Abbotsford

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient and nice restaurant on-site
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Hi Randall, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at the Pilgrim Inn! We hope to see you again in the future. Kind regards, Chris.

8/10 Good

William, Franklin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The Pilgrim Inn has a lot charm. The Fuller Pub has great food and drinks at very reasonable prices. The room unfortunately had old, dirty furniture and our toilet would not flush properly. We stayed there several years ago and would consider staying there again but I would hope that the above problems would be resolved.
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Hello William, thank you for taking the time to leave us a review. we are happy to hear that you enjoyed your stay with us and would consider staying again. We thank you for your feedback and it will be passed on to the relevant parties so it can be fixed for any future stay. We hope to see you again. Kind regards, Chris

10/10 Excellent

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A great place to stay prior to going on a cruise from Southampton. Excellent facilities
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Hi Adrian, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at the Pilgrim Inn! We hope to see you again in the future. Kind regards, Chris.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on 22 May 2024
Hi William, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at the Pilgrim Inn! We hope to see you again in the future. Kind regards, Chris

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay. Staff was super accommodating and helpful. Pedro and his staff made our stay delightful. Restaurant was superb. Room was spacious, well appointed abd very comfortable. Magical!
Stayed 3 nights in May 2024
Response from Chris on 22 May 2024
Hi James, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at the Pilgrim Inn! Thank you for lovely comments we will make sure they are passed on for all the staff to see. We hope to see you again in the future. Kind regards, Chris.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We has a lovely time at the Pilgrim, it was a lovely you and great staff ta boot.
Stayed 1 night in Apr 2024
Response from Chris on 22 May 2024
Hi Jack, thank you for taking the time to leave us a review. We are happy to hear that you enjoyed your stay with us at the Pilgrim Inn! We hope to see you again in the future. Kind regards, Chris

6/10 Okay

Josh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, my only two minor grumbles were the sofa was a bit stained and the complimentary drinks card was very small and not pointed out, and I only found it when I came back from the pub that it’s for!
Stayed 1 night in Feb 2024
Response from Kirsty on 20 Feb 2024
Good evening John,Thank you for taking the time to leave us some feedback regarding your stay.I'm sorry to hear about the sofa - I will be passing this on to our housekeeping team to address.With regards to the complimentary drinks, this should have been brought to your attention when being shown to your room - I apologise for this also & will pass this on to our team to improve on going forward.We hope to welcome you back again in the near future.Kind regardsKirsty

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was as expected - clean, facilities, etc. There was a problem with the toilet which was sorted out quickly. Breakfast was lovely.
Stayed 2 nights in Feb 2024
Response from Kirsty on 20 Feb 2024
Good evening Jill,Thank you for your review!I apologise for the inconvenience with the toilet but am glad to hear it was quickly addressed!We hope to welcome you back again soon.Kind regardsKirsty

10/10 Excellent

Karol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karol and Marta
Only one night, but very good one. Friendly staff, good food, and the bed even better.
Stayed 1 night in Feb 2024
Response from Emily on 19 Feb 2024
Hi Karol,We're really glad to hear you enjoyed your stay with us! Thank you for the 10*. We hope you come and stay again soon!Kind Regards,Emily

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant place to stay
Our stay was absolutely brilliant. First off all, the staff were excellent - they were warm and friendly and very helpful. The room was generously large, quiet and comfortable. And finally, the food at the hotel restaurant was amazing. 10/10 for everything, I would highly recommend this hotel/inn.
Stayed 1 night in Jan 2024
Response from Kirsty on 20 Feb 2024
Good evening,Thank you for taking the time to leave us a review!We are glad to hear that you enjoyed everything during your stay & we hope to welcome you back again soon.Kind regardsKirsty

8/10 Good

pamela

Liked: Cleanliness, room comfort
Quite nice in many ways
This is a nice place to stay. It just feels impersonal because the rooms and the pub are separate. The check in was very quiet which doesn’t build a good relationship. Room was again nice but had a few minor issues. Dinner was ok but staff were not engaging. Breakfast was nice and staff were v pleasant. Overall quite ok. However roads on both sides were fast and busy at all times.
Stayed 1 night in Feb 2024
Response from Chris on 11 Feb 2024
Hi Pamela, thank you for taking the time to leave a review. We are happy to hear that for the most part you enjoyed your stay with us. However it is unfortunate to hear that there were a couple issues with the attentiveness of our staff. These problems have been investigated and passed onto the relevant parties, so hopefully if you choose to stay with us again this will be improved upon. We look forward to seeing you again in the future. Kind regards, Chris.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Emily on 2 Jan 2024
Hi Paul, Thank you for taking the time to leave a review. We appreciate the 10*! We hope to see you again.Kind Regards,Emily

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Lovely room and bathroom. The stand alone bath and big shower were was so nice. Everything well presented, comfortable and warm. Breakfast was decent if not outstanding. The thatched buildings are well preserved. Next to beautiful fields though fairly busy roads nearby so not totally quite but peaceful enough. Shame the TV was not a Smart TV. The toilet seat was wobbly and toilet handle a bit faulty but this didn't distract from a recommended stay.
Stayed 1 night in Dec 2023
Response from Emily on 2 Jan 2024
Hi Philip, We appreciate you taking the time to leave a review. We're really glad to hear you enjoyed your stay with us! Thank you for making us aware of the issues with your bathroom, I will pass this over to the correct team to get these issues resolved. Kind Regards,Emily

10/10 Excellent

John, THE OAKS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Place to Stay
Stayed 1 night in Nov 2023
Response from Emily on 28 Nov 2023
Hi John,Thank you for taking the time to leave a review! We appreciate the 5* and we hope to see you again in the future.Kind Regards,Emily

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay close to Southampton
Weekend at The Pilgrim as a base to visit Southampton, Christmas Market. Hotel staff very friendly and helpful and the room was a good size and spotless, breakfast was excellent with a good number of options available. Had an enjoyable stay and would recommend The Pilgrim as a place to stay close to Southampton.
Stayed 2 nights in Nov 2023
Response from Emily on 21 Nov 2023
Hi John, We appreciate the 10* and we're very glad you enjoyed all of aspects of your stay with us. We hope you come and stay with us again in the future!Kind Regards,Emily

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
No. I’ll send my thought to The Pilgrim. Suffice it to say that we loved it
Stayed 1 night in Nov 2023
Response from Emily on 21 Nov 2023
Hi Catherine,We're glad you enjoyed your stay with us and we hope you come and stay with us again soon!Kind regards,Emily

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The overall character
Stayed 2 nights in Oct 2023
Response from Emily on 21 Nov 2023
Hi Daniel,Thank you for taking the time to leave a review! We're glad you enjoyed your stay!Kind Regards,Emily

10/10 Excellent

Mrs Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Loved my double room, clean, tidy, spacious, with a comfy bed. Lovely bathroom with selection of products. Artisan coffee was beautiful with chocolates left. Close to road but was surprisingly quiet. Will be again as convenient with pub doing great food in a lovely cottagy feel environment. Just perfect x
Stayed 1 night in Nov 2023
Response from Emily on 14 Nov 2023
Good Morning,Thank you for taking the time to leave a review! We're very glad to hear you enjoyed your stay with us. We hope you come and stay with us again!Kind Regards,Emily

10/10 Excellent

Jeran

Stayed 1 night in Oct 2023
Response from Emily on 11 Nov 2023
Good Afternoon, Jeran,Thank you for taking the time to leave a review! We hope to see you again in the future.Kind Regards,Emily

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marchwood area water supply system had been overwhelmed, thus no water and the Puilgrim Inn cosed. UNABLE TO CHECK IN OR STAY. NOTE: Unable to contact hotels.com for a refund. Please email me how to do this.
Stayed 1 night in Nov 2023

10/10 Excellent

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Cannot fault our stay. The accommodation is separate to the main pub therefire we were not disturbed. Quaint thatched roof building. Room clean large and comfortable. Staff friendly and helpful. Evening meal was great. good location for our visit to Beaulieu. Highly recommended
Stayed 1 night in Oct 2023
Response from Emily on 6 Nov 2023
Hi,We're very glad to hear you enjoyed your stay with us! Thank you very much for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

8/10 Good

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Emily on 2 Nov 2023
Hi Jo, Thank you for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fantastic place to stay
Stayed 4 nights in Oct 2023
Response from Emily on 28 Oct 2023
Hi Andy,We're glad to hear you enjoyed your stay with us. Thank you very much for taking the time to leave a review!We hope to see you again.Kind Regards,Emily

8/10 Good

Keila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emily on 28 Oct 2023
Hi Keila, Thank you for taking the time to leave a review. We hope to see you again in the future.Kind Regards,Emily

6/10 Okay

Karl

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Great room let down by the cleanliness
Absolutely stunning room, let down badly by how dirty it was. The bedroom & bathroom floors has not been vacuumed before my arrival & the sides/skirting boards in the bathroom were stained & coverd in dust. I complained to the manager on day 7 of my 10 day stay about this & the fact there was no milk in the room again for a drink after comming back from work was something done. Basically the cleaners had just been making the bed every morning & nothing else.
Stayed 10 nights in Oct 2023
Response from Emily on 28 Oct 2023
Hi Karl, We appreciate the feedback regarding your room, I'm sorry to hear it wasn't up to our usual standard, I will pass this over to the housekeeping team so they are aware and can make the necessary changes. I will let them know whats expected when they're asked to clean a stayover so this doesn't happen again. We do hope to see you again!Kind Regards,Emily

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room size very good, clean and tidy. The bed was comfortable, but the linen was stained and a pillow case had opened on one of the seams. Quiet at night, but positioned between two roads.
Stayed 1 night in Oct 2023
Response from Kirsty on 16 Oct 2023
Hi Ian,Thank you for your review.Really sorry to hear the linen was stained. This is very unusual! I will pass this on to our housekeeping team and ensure linen is checked when being delivered.Kind regardsKirsty

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay, friendly staff, very welcoming and clean.
Stayed 1 night in Oct 2023
Response from Kirsty on 16 Oct 2023
Hi Julie,Thank you so much for the 10*!I'm glad to hear you enjoyed everything during your stay.We hope to see you again soon.Kind regardsKirsty

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely building, nice decor and grounds
Stayed 2 nights in Oct 2023
Response from Emily on 13 Oct 2023
Hi Sue,I'm glad you enjoyed your stay with us! Thank you for taking the time to leave a review.Kind Regards,Emily

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emily on 13 Oct 2023
Hi,Thank you for leaving a review. We appreciate the 10*.Kind Regards,Emily

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Emily on 13 Oct 2023
Hi John,Thank you for taking the time to leave a review! We hope to see you again.Kind Regards,Emily

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Kirsty on 3 Oct 2023
Hi Sarah,Thank you for the 5*!Hope to welcome you back soon.Kind regardsKirsty

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, lovely local pub
Stayed 2 nights in Sep 2023
Response from Kirsty on 16 Oct 2023
Hi Emily,Thank you for taking the time to leave us a 5* review!We hope to welcome you back again soon.Kind regardsKirsty

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation. Comfortable and clean. Staff were very friendly and helpful. Food was excellent.
Stayed 2 nights in Sep 2023
Response from Emily on 29 Sept 2023
Hi Jason, I'm glad to hear you enjoyed your stay. Thank you for taking the time to leave a review and we hope to see you again soon.Kind Regards,Emily

10/10 Excellent

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pre-cruise stay
Pre-cruise stay. A lovely way to start your holiday. Great location
Stayed 1 night in Sep 2023
Response from Emily on 29 Sept 2023
Hi Hassan,We appreciate you taking the time to leave a review! I'm very glad to hear you enjoyed your stay.Kind Regards, Emily

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not our first ....and still as good as ever.
Stayed 1 night in Sep 2023
Response from Emily on 29 Sept 2023
Hi John,Thank you for leaving a review. We're glad to hear you enjoyed your trip!Kind Regards,Emily

8/10 Good

Douglas

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Kirsty on 19 Sept 2023
Hi Douglas,Thank you for your review.We hope to welcome you back again soon.Kind regardsKirsty

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kirsty on 19 Sept 2023
Hi Robert,Thank you for the 10*We hope to welcome you back again in the near future.Kind regardsKirsty

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities, room comfort
night before cruise trip
Overal it suited the purpose. The main problem was the odour in the hallway to our room. It smelt like dog urine but not sure. Rooms do experience some road noise as two busy roads either side of property FYI Dinner again was OK. The menu in the room for the bar/pub was different to the one in the bar/pub. Obviously an old version. Parking was good and there was enough space
Stayed 1 night in Aug 2023
Response from Emily on 1 Sept 2023
Hi Keith, Thank you for taking the time to leave a review! We appreciate you making us aware of the smell in the hallway, I will pass this on to the housekeepers so they can have a closer look. Again, I will give new menus to the housekeepers so this is resolved. I'm glad you enjoyed your stay with us!Kind Regards,Emily

2/10 Terrible

Jane

Stayed 1 night in Aug 2023
Response from Emily on 28 Aug 2023
Hi Jane, I'm sorry you didn't enjoy your stay with us, if you contact us through email or over the phone, we can identify the issues with your visit. Kind Regards,Emily

10/10 Excellent

Patricia

Stayed 1 night in Aug 2023
Response from Emily on 28 Aug 2023
Hi Patricia,Thank you for taking the time to leave a review! We appreciate the 10*. Kind Regards,Emily

10/10 Excellent

antony

Stayed 1 night in Aug 2023
Response from Emily on 24 Aug 2023
Hi Antony, Thank you for taking the time to leave a review! We appreciate the 10*We hope to see you again.Kind Regards,Emily

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnighter
Nice hotel. Room generally clean and tidy. Cobweb behind door in bathroom and curtains in bedroom missing loads of hooks so looked a little tatty. Staff nice and check in quick and easy. Food in pub was good.
Stayed 1 night in Aug 2023
Response from Kirsty on 15 Aug 2023
Good afternoon,Thank you for taking the time to leave feedback.I'm sorry to hear about the cobwebs & lack of hooks on the curtains. I will pass this on to the housekeepers and get this addressed.Kind regardsKirsty

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and very well looked after
The hotel was lovey unfortunately the Wi-Fi wasn’t working correctly on the call bell from hotel to pub, so we had a bit of a wait. Once shown to our rooms they were lovely, very comfortable and very well equipped. The staff were lovely and they catered beautifully for us and our dog that we took with us.
Stayed 3 nights in Aug 2023
Response from Kirsty on 13 Aug 2023
Good evening Mary,Thank you for your lovely review.I apologise for the inconvenience on the hotel bell but I'm glad to hear you had a lovely stay!We hope to welcome you back again soon.Kind regardsKirsty

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Business trip. Stayed here before and can't fault the hotel.
Stayed 2 nights in Aug 2023
Response from Emily on 11 Aug 2023
Hi Steven,Thank you for the 10* and taking the time to leave a review! We hope to see you again.Kind Regards,Emily

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay at The Pilgrim Inn
Very comfortable 2 night stay with great friendly service and good food avaliable.
Stayed 2 nights in Aug 2023
Response from Kirsty on 11 Aug 2023
Hi Stephen,Thank you for taking the time to leave a lovely review.We hope to welcome you back soon.Kind regardsKirsty

10/10 Excellent

christine

Stayed 2 nights in Aug 2023
Response from Kirsty on 11 Aug 2023
Hi Christine,Thank you for the 10*!We hope to welcome you back again in the future.Kind regardsKirsty

8/10 Good

Jamie

Liked: Staff & service, property conditions & facilities
A Nice Place to Stay
We stayed here in room 12 for the Beaulieu Supercar Weekend in early August. Our room was a little dark but not an issue. We struggled to get comfortable in the bed but maybe that was just us. The tea and coffee facilities were good but the coffee pods were unlabelled and so we didnt use them. The bathroom was excellent and the shower was outstanding. There is a lovely victorian style free standing bath but beware! The management have decided to secure all the soaps and shampoos to the wall near the sink and in the shower, which means once you are in the bath (no Bubble bath) you have no soaps! Meals across the way in the pub are pleasing but not outstanding, although the service staff in there were fantastic.
Stayed 3 nights in Aug 2023
Response from Kirsty on 8 Aug 2023
Good evening Jamie,Thank you so much for taking the time to leave us a review.With regards to the coffee pods, there is a card with them that has a description on all of the coffees.Thank you for giving us feedback on the bath & soaps situation! I will pass this on to our team & get this addressed.We hope to welcome you back again in the future.Kind regardsKirsty

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Kirsty on 5 Aug 2023
Hi Roy,Thank you for taking the time to leave us a 5* review!We hope to welcome you back again soon.Kind regardsKirsty