Exterior
Check availability

Reviews of Macdonald Botley Park Hotel & Spa

4 out of 5
Macdonald Botley Park Hotel & Spa
Winchester Road, Boorley Green, Southampton, England

Reviews

7.8

Good

Rating 10 - Excellent. 328 out of 1001 reviews" "
Rating 8 - Good. 352 out of 1001 reviews" "
Rating 6 - Okay. 183 out of 1001 reviews" "
Rating 4 - Poor. 95 out of 1001 reviews" "
Rating 2 - Terrible. 43 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Travelled with group
Disliked: Amenities
Comfortable, but dated!
Stayed 1 night in May 2024
Response from SIR - Duty Manager Botley Park on 19 May 2024
Dear Jane Thank you for posting a review of your stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Simran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Specific review for Jacob (West - I think?). Very knowledgeable about the local area and gave me lots of dining options. Polite, professional and deserves 5* feedback. Sim Sangha.
Stayed 1 night in May 2024
Response from SIR - Duty Manager Botley Park on 19 May 2024
Dear Simran Thank you for posting a review score of 5 out of 5 for your stay at the Macdonald Botley Park Hotel & Spa. We shall share your review with the Botley Park Team.Regards

6/10 Okay

mr stephen

Travelled with partner
We’ve stayed here several times before, but I’m afraid we feel that it’s lost its way . The room was alright except for the bathroom, wall tiles needs serious cleaning. Evening Dinner in the restaurant was limited, and rather expensive for what it was. Breakfast was a 5/10. We stayed in this hotel only 18mths ago, it was a pleasurable stay then . Give it a miss next time.
Stayed 1 night in May 2024
Response from SIR Duty Manager Botley Park on 12 May 2024
Dear Mr Stephen Thank you for posting a 3 out of 5 review score for your return stay at the Macdonald Botley Park Hotel & Spa. We are sorry to hear we will not be your choice when visiting the area again. Regards

6/10 Okay

catherine

Hotel was fine, very tired though and room needs a freshen up
Stayed 2 nights in Apr 2024
Response from SIR Duty Manager Botley Park on 5 May 2024
Dear Catherine Thank you for sharing feedback on your stay at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

Megan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very good hotel for the price, great facilities there and a lovely welcoming from the staff there very helpful
Stayed 1 night in May 2024
Response from Botley Park Duty Manager on 5 May 2024
Dear Megan Thank you for choosing to post a 4 out 5 rewards score for your visit to the Macdonald Botley Park Hotel and Spa. We were delighted to read you you had a warm welcome and a good stay. Regards

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Botley Park Duty Manager on 5 May 2024
Dear PaulThank you for posting a 4 out of 5 review score for your stay at the Macdonald Botley Park Hotel & Spa. Regards

6/10 Okay

Carly

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Understaffed. Those available were friendly but seemed to be over pressured, the reception desk was unmanned every time we needed to go to it. Dinner in the restaurant was very expensive, so at breakfast we were disappointed that the food was terrible. We actually leave meals unfinished it was so bad.
Stayed 1 night in Apr 2024
Response from SIR - Duty Manager Botley Park on 5 May 2024
Dear carly Thank you for posting a review score of 3 out of 5 for your recent stay with us at the Macdonald Botley Park Hotel & Spa. We apologise if at sometime the tasks required of our Front Office staff took them away from the desk. We have shared your dining experience with team and again apologise if you did not enjoy your experience. Regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet and just a lovely place to stay.
Stayed 2 nights in Apr 2024
Response from Botley Park Duty Manager on 5 May 2024
Dear joanne Thank you for sharing a 5 out of 5 rewards score for your stay at the Macdonald Botley Park Hotel. Regards

6/10 Okay

Navneet

Stayed 2 nights in Apr 2024
Response from SIR - Duty Manager Botley Park on 19 May 2024
Dear NaveetThank you for posting a review of your stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent reception staff. Large quite room .Easy parkihg.
Stayed 4 nights in Apr 2024
Response from SIR - Duty Manager Botley Park on 5 May 2024
Dear Robert Thank you for choosing post a 5 out of 5 review score for your stay at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

Weser

Stayed 1 night in Apr 2024
Response from SIR - Duty Manager Botley Park on 12 May 2024
Dear Weser Thank you for posting a 4 out of 5 Review score for your stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Wilfred Barry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant area
Stayed 2 nights in Apr 2024
Response from SIR on 19 Apr 2024
Dear Wilfred Barry Thank you for choosing to post a 5 out of 5 review score for your recent stay at the Macdonald Botley Park Hotel & Spa. We look forward to welcoming you back. Regards SIR Duty Manager Botley Park

10/10 Excellent

Roz

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from SIR - Duty Manager Botley Park on 6 Apr 2024
Dear RozThank you for sharing a 5 out of 5 Review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

6/10 Okay

Bartley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff were friendly and professional even under pressure such as Easter Sunday morning when they were short staffed at breakfast. The room was comfortable and clean and serviced well everyday that we were there. We also noticed that the staff seemed to get on with each other, indicating that it's a positive work environment. The property itself, however, requires a complete overhaul of almost every physical aspect. Carpets were frayed and well used (one has clearly its original colour), paint was cracked, fittings and fixtures were old and worn and the property overall had a very strong feeling of neglect and underinvestment by its owners. This is very evident in the swimming pool area which is so small it's barely usable if there are more than three people and the sauna and steam rooms which seemed hastily assembled. Additionally, the breakfast buffet was simply ok, perhaps slightly below what you would get at a Premier Inn. Overall, it has good staff but needs substantial investment and planning to be anything approaching a four star hotel.
Stayed 3 nights in Mar 2024
Response from SIR - Duty Manager Botley Park on 6 Apr 2024
Dear BartleyThank you for sharing a 3 out of 5 Review score and feedback on for your stay with us at the Macdonald Botley Park Hotel & Spa. We have shared your review with the Management Team at the Hotel. Regards

10/10 Excellent

K

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal
Stayed 2 nights in Mar 2024
Response from ZAS, Duty Manager on 23 Mar 2024
Dear K. Thank you for sharing a 10 points review score for your recent visit to the Macdonald Botley Park Hotel & Spa.We look forwards to welcoming you back.RegardsZASDuty Manager Botley Park

8/10 Good

Ajay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Reception on 6 Mar 2024
Thank you for your feedback

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely relaxed weekend
Stayed 2 nights in Feb 2024
Response from Reception on 6 Mar 2024
Thank you for your positive feedback. Hope you will choose us again

2/10 Terrible

Ellie

Stayed 1 night in Feb 2024
Response from Reception on 6 Mar 2024
Thankyou for your rating. Sorry you didnt have a good experience. Please email the hotel direct and we can look into further

6/10 Okay

MRS S. M

Liked: Cleanliness, staff & service
Nice rooms and breakfast
Overall nice place and staff, but the spa facilities are not adequate for the 4* Macdonald hotels. The swimming pool is too small, sauna is cold (yes it's not hot), no drinking water in the spa or gym. So if you're looking for the spa weekend away stay away from this hotel (haven't tried any of the beauty treatments, therefore can't rate it). The breakfast is good and plenty. Thanks to all staff for their hard work and friendly service!
Stayed 1 night in Feb 2024
Response from Reception on 6 Mar 2024
Thankyou for your feed back. Sorry you didnt have a good experience. Please email the hotel direct and we can look into further

10/10 Excellent

mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel with great staff
Brilliant staff, welcoming and very helpful. Third time staying here and will be back again soon. Great place to stay.
Stayed 1 night in Feb 2024
Response from Reception on 6 Mar 2024
Thank you for your lovely feedback. Hope to see you again soon

10/10 Excellent

Alaeddine

Stayed 2 nights in Feb 2024
Response from Reception on 6 Mar 2024
Thank you for your feedback

6/10 Okay

karl

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reception on 6 Mar 2024
Thankyou for your rating. Sorry you didnt have a good experience. Please email the hotel direct and we can look into further

6/10 Okay

Anthony

Business traveller
Stayed 4 nights in Feb 2024
Response from Reception on 6 Mar 2024
Thankyou for your rating. If there's anything we can do to assist please email hotel direct on general email

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel itself was lovely and the staff really friendly but the evening meal was a bit of a disappointment as they didn’t have enough staff to make sure that if you wanted to order desserts etc that you could in a timely manner. The pool was also very cold and children were limited to certain times, which we were unaware of at the time of booking. Also one of the restaurants was not open despite it being half term again something we were unaware of at the time of booking. But to reiterate the staff were lovely and accommodating
Stayed 2 nights in Feb 2024
Response from Reception on 6 Mar 2024
Thank you for your feedback. Sorry your stay was not the best experience. If you would like us to look into this please email to general. We will look into it for you

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear NicholasThank you for sharing a 6 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

Octavian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Feb 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear OctavianThank you for sharing a 4 out of 5 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
4.15 fire alarm spoilt the stay
Stayed 3 nights in Feb 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Robert Thank you for posting a 4 out of 5 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Aaron

Stayed 2 nights in Feb 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear AaronThank you for sharing a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear Jeremy Thank you for choosing to post a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
To hot
Hotel was ok very busy especially with families. Heating in room was way to hot. That only fault i would say, but made it hard to sleep
Stayed 1 night in Feb 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Keith Thank you for posting a review score of 6 out of 10 for your stay with us at the Macdonald Botley Park Hotel & Spa. We shall share your feedback with the Housekeeping Team to look at the Radiator settings in your room. Regards

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024
Response from Botley Park Duty Manager on 17 Feb 2024
Dear Joanne Thank you for sharing a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear Neil Thank you for choosing to post an 8 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Teresa

Stayed 2 nights in Feb 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear TeresaThank you for posting a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

4/10 Poor

Ian

Stayed 1 night in Feb 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Ian Thank you for sharing a 4 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Richard Thank you for posting a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

8/10 Good

kyle

Stayed 3 nights in Jan 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear Kyle Thank you for sharing a 4 out of 5 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

6/10 Okay

Phillip

Stayed 5 nights in Jan 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear Phillip Thank you for sharing a 6 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Gemma

Stayed 1 night in Jan 2024
Response from SIR Duty Manager Botley Park on 17 Feb 2024
Dear Gemma Thank you for sharing a 10 out of 10 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Lauraine

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Jan 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Lauraine Thank you for choosing to share a 5 out of 5 review score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in every way.
Excellent two days for our wedding anniversary. Very comfortable room, brilliant breakfast, service was impeccable, pool was really good. No complaints whatsoever. Will definitely stay here again.
Stayed 2 nights in Jan 2024
Response from Reception on 6 Mar 2024
Thank you for your positive feedback. Hope you lovely anniversary with us. Hope to see again soon

6/10 Okay

Keli

Liked: Cleanliness, staff & service, room comfort
The bathroom was tired with a lot of discolouration around shower and bath tiles. Wardrobe doors wouldn’t slide. Dinner was good but breakfast took a while for buffet to be refilled
Stayed 1 night in Jan 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Keli Thank you for sharing feedback on your stay at the Macdonald Botley Park Hotel & Spa. We shall ask our Housekeeping Team to take a look at the room your stayed in, and we thank you for bringing this to our attention. Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Mediocre stay
Rooms were dated and not well maintained. Cobwebs on room ceiling, dodgy toilet taps and door. Pool was nice although will benefit having a hot tub and being less crowded. Breakfast was disappointing and sparce. No coffee machine or anything like that, just basic catering coffee station. Overall a disappointing stay for a 4 star hotel.
Stayed 1 night in Jan 2024
Response from Reception on 6 Mar 2024
Thank you for your feedback. Sorry your stay was not the best experience. If you would like us to look into this please email to general. We will look into it for you

10/10 Excellent

tony

Stayed 1 night in Jan 2024
Response from SIR - Duty Manager Botley Park on 17 Feb 2024
Dear Tony Thank you for sharing a 10 out of 10 review score for your stay at the Macdonald Botley Park Hotel & Spa. Travel Safe

10/10 Excellent

Ian

Stayed 1 night in Jan 2024
Response from SIR Duty Manager Botley Park on 19 Jan 2024
Dear IanThank you for posting a 10 out of 10 review score for your recent stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Wayne

Stayed 1 night in Dec 2023
Response from SIR on 6 Jan 2024
Dear Wayne,Thank you for sharing a 10 points review score for your recent visit to the Macdonald Botley Park Hotel & Spa.We look forwards to welcoming you back.RegardsDuty Manager Botley Park

4/10 Poor

Tim

Stayed 1 night in Dec 2023
Response from SIR Duty Manager Botley Park on 1 Jan 2024
Dear Tim Than you for sharing a review score for your stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from SIR Duty Manager Botley Park on 30 Dec 2023
Dear Victoria Thank you for choosing to share a 10 out of 10 Rewards Score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Marli

Stayed 1 night in Dec 2023
Response from SIR Duty Manager Botley Park on 30 Dec 2023
Dear Marli Thank you for choosing to post a 10 out of 10 Review Score for your stay with us at the Macdonald Botley Park Hotel & Spa. Regards

4/10 Poor

Phillip

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from SIR Duty Manager Botley Park on 30 Dec 2023
Dear Phillip Thank you for posting a review score for your stay at the Macdonald Botley Park Hotel & Spa. Regards

10/10 Excellent

Dawn

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Christmas chill out
Lovely hotel, but limescale is quite extreme on the showers and water dispensers which looks unsightly
Stayed 2 nights in Dec 2023
Response from SIR Duty Manager Botley Park on 30 Dec 2023
Dear Dawn Thank you for taking the time to share a review score of 10 out of 10 for your time with us at the Macdonald Botley Park Hotel, we were pleased to read that you had a great time and we shall share your room feedback with the Housekeeping Team. Happy New Year. Regards