Exterior

Reviews of Holiday Inn Express Southampton - West, an IHG Hotel

3 out of 5
Holiday Inn Express Southampton - West, an IHG Hotel
Adanac Park, Redbridge Lane, Southampton, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 475 out of 1003 reviews" "
Rating 8 - Good. 357 out of 1003 reviews" "
Rating 6 - Okay. 102 out of 1003 reviews" "
Rating 4 - Poor. 40 out of 1003 reviews" "
Rating 2 - Terrible. 29 out of 1003 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Hotel is quite far from the city centre and is located in an under construction industrial area, which is very dirty. Wouldn’t book there again.
Stayed 3 nights in May 2024

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for cruise port, safe parking good menu, good bedrooms, will revisit.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 21 May 2024
Dave, we're grateful for the lovely feedback.All the best, Paul -

10/10 Excellent

Hilary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff who make you feel welcome. The hotel is on the edge of a building site at the moment but overnight it is relatively quiet. Thai is our second visit to this hotel in a month. If you are looking for a short stay with good facilities, nice staff and a good breakfast then this is for you.
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 21 May 2024
We appreciate your feedback, Hilary.All the best, Paul -

10/10 Excellent

David

Close to port
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Thanks so much for your 5/5 rating, David.See you soon.Best wishes, Paul

8/10 Good

Marybeth

Liked: Cleanliness, staff & service
Breakfast bar had a good selection
Stayed 1 night in May 2024
Response from Hotel Operations Manager on 15 May 2024
Thank you for recommending us in your review!See you soon.Best wishes, Paul

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from HOM on 13 May 2024
Helen, thanks for the amazing rating. We hope to see you again and All the best, Paul - Hotel Operations Manager.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 7 May 2024
Thanks for the review, Philip.All the best,Paul

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, comfy beds, spacious room & very clean - staff are superb, give them all a 10 out of 10 - don’t forget to put your reg number in the machine at reception if using their parking
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
Thanks for the review and feedback, Eva.We're pleased to hear that you found our location, great value for money.We're glad our hotel's cleanliness was a highlight of your stay.The team will be happy to know their service was worth mentioning.Paul

10/10 Excellent

Morag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, simple clean and comfortable accommodation. Easy access to dual carriageway but they're being done a disservice by the huge construction site that's recently surrounded the property. Hopefully it'll be over soon.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 29 Apr 2024
Thanks for the review, Morag.The team will be happy to know their service was worth mentioning.We understand and apologize for the inconvenience caused by the construction. We hope for the opportunity to make this up to you the next time you are in the area.All the best,Paul

8/10 Good

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very limited menu choices for evening meals. Excellent breakfast, thankyou.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 22 Apr 2024
Thanks for the review and feedback, Charles.We're pleased to read that you enjoyed our breakfast service!All the best, Paul

4/10 Poor

Mireille

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Hotel Operations Manager on 9 Apr 2024
Thanks for the review!Paul

2/10 Terrible

Trudy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 9 Apr 2024
Thanks for the review!Paul

6/10 Okay

Elaine

Travelled with partner
The breakfast was awful no choice the staff didn’t care everything was to much trouble we had paper cup no forks but wooden ones which broke as soon as you used them and other cutlery was filthy dirty I would not stay again
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 1 Apr 2024
Elaine, thanks for reviewing your recent stay. We are sorry to see you felt our breakfast wasn't to your taste. We appreciate you flagging where we can further improve.All the best, Paul -

8/10 Good

Colin

Travelled with family
Liked: Amenities
Good for a short stay clean comfortable, and very good breakfast to start your day. Also reasonable price.
Stayed 3 nights in Mar 2024
Response from Hotel Operations Manager on 13 Mar 2024
Thanks for the review and feedback, Colin.We're pleased you appreciated our location, finding it clean and comfortable!All the very best,Paul

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, comfortable and clean but could be iimroved by bigger choice of food as I am not particularly fond of pizza and detest burgers although the pizza I did have was good value, could not finish it. Maybe recommend local eateries for other food options? And maybe have a fire drill information in rooms?
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the review and feedback, Jan.We're pleased to hear that you enjoyed your stay! Finding it great value for money.All the very best,Paul - Hotel Operations Manager

6/10 Okay

Alex

Very standard and meet my expectations though wish the rooms were a bit cleaner in general.
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 12 Mar 2024
Thanks for the lovely review, Alex.We're pleased to hear that you enjoyed your stay!All the very best,Paul

8/10 Good

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will use again
Good room - easy parking - great breakfast
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review and feedback, Andrew.We're pleased to hear that you enjoyed your stay!All the very best,Paul

6/10 Okay

Blessing

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was amaizing and so friendly in a professional way
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review and feedback!We're so pleased to hear that you found our team friendly and professional.All the best,Paul

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcome, quiet room with comfy bed and choice of pillows. Excellent shower. Perfectly adequate breakfast with cereals, fruit, yoghurt, pastries, toast, scrambled eggs, bacon and sausage. Coffee machine could be better.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 27 Feb 2024
Thanks for the review and feedback, Paul!We're overjoyed to read that you had a great stay!All the best,Paul

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay!
A brilliant stay in a hotel we've stayed at before. The staff are fab and can't do enough for you. The hotel itself and the room were very clean and tidy. Very easy to get to. Would definitely stay there again!
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on 15 Feb 2024
Thanks for the review!We're so pleased to hear that you had a brilliant stay!We hope to welcome you back with us again soon.All the very best,Paul

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff. Comfortable bed. Quiet room.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for your top marks, Paul.All the best, Paul -

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff especialy a lad called Ryan, very helpful. Good breakfast
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 8 Feb 2024
Thanks for the review and feedback, Phil!We're pleased to hear that you found our team, excellent!All the very best,Paul

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff no issues too small. Great breakfast. Thanks
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on 29 Jan 2024
Thanks for the review!We're so pleased to see that you enjoyed your stay with us!All the best,Paul

10/10 Excellent

Priscilla

Stayed 3 nights in Jan 2024
Response from Hotel Operations Manager on 29 Jan 2024
Thanks for the review!All the best,Paul

10/10 Excellent

Funmi

Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on 15 Jan 2024
Thanks for the review, Funmi!All the best,Paul

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Hotel Operations Manager on 15 Jan 2024
Thanks for the review, GaryAll the best,Paul

8/10 Good

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Lynda, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

6/10 Okay

Terri

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok stay
We stayed in a family room,all was clean on arrival we didnt get travel cot we did request to have one set up. So i manged to get one ourself from reception,my daugher wouldnt sleep my son couldn't sleep too hot,on 2nd day my son had meltdown multiple times during night which resulted in next door room banging on the wall as he woke them up, My lad is autistic obviously cant handle his emotions or tell us what he needs as hes non verbal. Nexttime illl inform the hotel not to put anyone next doors due to my room due to my sons late meltdowns. Also the outside of hotel could do with some decrations to make it look more inviting like plant pots.
Stayed 2 nights in Dec 2023
Response from Paul - Hotel Operations Manager on 29 Dec 2023
Terri, thanks for sharing your feedback.Please get in touch with us in advance if you need any special arrangements so we can do our best to meet those for you.All the best for 2024!

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night before cruise. Excellent would recommend
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 29 Dec 2023
Wow, 10/10! Thanks so much, Graham.All the best, Paul -

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean and the room was spacious. Staff were courteous and friendly Plenty of parking.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 22 Dec 2023
Thanks for the review and feedback, we're pleased to hear that you found our team to be very helpful and friendly!All the best,Paul

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cheap and acceptable
Good value overall. As we paid quite a low price, we can't complain. The room was fine and the main bed was comfortable; but the sofa bed for our two children was really terrible. It had a thin lumpy mattress and was rather small for a double. The W.C. didn't work particularly well and took ages. Nice shower though, and a good supply of toiletries. Breakfast was included in the price but was disappointing. Not much choice and horrible coffee. Acceptable at low price for one night for a couple, but we wouldn't want to spend longer here with the family.
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 19 Dec 2023
Thank you for the review and feedback, We appreciate it!We're pleased to see that you enjoyed your stay with us.The unfortunate issues that you encountered shall be looked into so we can make changes to better future services!All the best,Paul -

8/10 Good

Surjit, Gerrards Cross

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Thanks for your feedback, Surjit.All the best, Paul -

10/10 Excellent

Martin

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 18 Dec 2023
Wow, 10/10! Thanks so much, Martin.Best wishes, Paul -

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on 18 Dec 2023
Linda, thanks so much for your top marks.Best wishes, Paul

10/10 Excellent

Jill

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on 14 Dec 2023
Thanks for the review,All the best,Paul

10/10 Excellent

Colin

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 5 Dec 2023
Thank you for the review, we appreciate it!All the best,Paul

10/10 Excellent

Mike

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 18 Dec 2023
Thanks for the 5/5 rating, Mike.We hope you'll visit us again soon.Best wishes, Paul -

10/10 Excellent

Ingrid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thanks for the review, Ingrid.All the best,Paul

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on 17 Nov 2023
Thank you for your review, we really appreciate it!All the best,Paul

10/10 Excellent

john

Stayed 1 night in Oct 2023
Response from HOM on 14 Nov 2023
Thanks for the perfect rating, john. We hope to see you again and All the best, Paul - Hotel Operations Manager.

8/10 Good

David

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
David, thanks for the amazing rating. We hope to welcome you back and All the best, Paul - Hotel Operations Manager.

10/10 Excellent

Archie

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 13 Nov 2023
Arcie, thanks for taking the time to leave a review.We look forward to welcoming you back.All the best, Paul -

10/10 Excellent

Eileen

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on 13 Nov 2023
Thanks for your positive comments, Eileen.All the best, Paul -

10/10 Excellent

Kevin

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Comfortable stay
Nice clean hotel , everything worked , bed very comfortable! Receptionist phoned shortly after arrival to check if everything was ok which I thought was a nice touch .
Stayed 2 nights in Nov 2023
Response from - Hotel Operations Manager on 13 Nov 2023
We appreciate your kind words, Kevin.We look forward to welcoming you back.All the best, Paul

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, but........
Nice hotel, very clean, good location, comfortable rooms, excellent breakfast, free parking, reasonable price. On the negative side, they have a parking lot monitoring service which takes photos of "unauthorized" vehicles parking in their lot. The hotel front desk doesn't tell you about this when you check in or issue a parking pass to put in your windshield, and doesn't offer to validate your parking. The first you hear about it is when you receive a photo of your car with a nasty little citation in your email. The parking lot monitoring service claims there are signs in the parking lot telling you to scan a QR code to visit a website to validate your parking. The reality is, I didn't see any signs and this is the second time I've encountered this at a Holiday Inn Express in the UK. Next time I'll know to ask.
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on 7 Nov 2023
Hello, Kelly and thank you for the review.We really appreciate the feedback and are glad to hear that your stay with us was lovely and that you enjoyed our location.All the best, Paul

4/10 Poor

ann

Upon returning home after a week’s holiday we find a car parking fine from the hotel car park site, at no point did we see any notice re parking and was not advised at check in re this. We feel it’s very poor not not be advised by staff upon checking in. The weather was horrendous storm babet and was very weary after a long journey, we certainly didn’t see any notice. Our one night stay has proven stressful. You should advise all guests in future as unless you’ve stayed there before you aren’t to know.
Response from Hotel Operations Manager on 2 Nov 2023
Thank you for your review, Ann.It's greatly appreciated and we hope to be able to welcome you back with us again soon. We are sorry for the mix-up regarding your fine and if you would like to contact us at :manager@expresssouthampton.co.uk then we can discuss this matter further.Best wishes, Paul

6/10 Okay

LING

The breakfast is good
Stayed 2 nights in Oct 2023
Response from - Hotel Operations Manager on 30 Oct 2023
Ling, thanks for your feedback. We look forward to seeing you again soon.All the best, Paul

10/10 Excellent

Christine

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 21 Nov 2023
Thanks for the review, we really appreciate it.All the bestPaul

8/10 Good

Susan

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 30 Oct 2023
Susan, thanks for the charming review.All the best, Paul -

10/10 Excellent

Barry

Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on 30 Oct 2023
Thanks for your perfect rating, Barry.All the best, Paul -