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Reviews of Hilton Southampton - Utilita Bowl

4 out of 5
Hilton Southampton - Utilita Bowl
Botley Road, West End, Southampton, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 574 out of 1004 reviews" "
Rating 8 - Good. 284 out of 1004 reviews" "
Rating 6 - Okay. 75 out of 1004 reviews" "
Rating 4 - Poor. 39 out of 1004 reviews" "
Rating 2 - Terrible. 32 out of 1004 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay here. We had a room with a balcony overlooking the cricket pitch which my partner thought was fab as he could sit and enjoy the days match. I visited the spa which was very nice although a little pricey.
Stayed 2 nights in May 2024

10/10 Excellent

Gordon

Business traveller
Liked: Amenities
My go to hotel when in this area, perfect in all aspects.
Stayed 2 nights in May 2024
Response from Hilton Southampton - Utilita Bowl Raika on 23 May 2024
Thank you very much for your feedback and the highest score! We are looking forward to welcoming you back in the near future!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Hilton Southampton - Utilita Bowl Raika on 23 May 2024
Thank you very much for staying with us and the highest score. We are looking forward to welcoming you back in the near future!

8/10 Good

Lianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful when i need information about my dietary requirement, coeliac.
Stayed 1 night in May 2024
Response from Adam on 17 May 2024
Thank you for your feedback, we are happy to hear you have enjoyed your stay. We look forward to welcoming you again.

10/10 Excellent

Ohema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Ria on 14 May 2024
Thank you for the feedback!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Raika Hilton Southampton - Utilita Bowl on 7 May 2024
Thank you very much for your feedback and giving us high score!We look forward to welcoming you again in the near future! Kind regards.

10/10 Excellent

Marianela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool location. Too bad cricket match was suspended by rain! The restaurant was excellent.
Stayed 1 night in Apr 2024
Response from Ria on 6 May 2024
I am glad to hear you enjoyed the restaurant! Very unfortunate that the cricket was suspended, hopefully you can return in the summer! Kind regards, Ria

8/10 Good

Frances, Padstow Heights

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was a bit out of town .we hired a car .nothing was close .No one reminded us local towns had Marathons .Even Brighton .we couldn’t park .overall an ok stay .room wasn’t cleaned properly.Towels were replaced but bed not made proper properly
Stayed 3 nights in Apr 2024
Response from Lucia on 9 Apr 2024
Thank you for taking the time to share your feedback and I am sorry to hear you were unhappy. I hope you will chose to stay again. Kind regards,

6/10 Okay

Dingayo

Liked: Staff & service, amenities
Disliked: Cleanliness
Great location however room cleanliness not impressive at all. Lucia and team were very helpful and understanding.
Stayed 2 nights in Apr 2024
Response from Lucia on 9 Apr 2024
Thank you for your feedback and we hope to have you staying again. Kind regards,

6/10 Okay

Dhineth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Lucia on 2 Apr 2024
Thank you for giving us your ratings. We hope to have the pleasure to welcoming you again and to manage to get that score to a 5. Kind regards,

8/10 Good

Luke

Liked: Property conditions & facilities
Good hotel
Stayed 1 night in Mar 2024
Response from Lucia on 2 Apr 2024
Thank you for your rating and feedback. Kind regards,

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stadium view rooms with balcony offer an unparalleled perspective of live events from the comfort of your own space. The balcony adds an extra layer of enjoyment, allowing guests to feel the vibrant energy of the crowd below without sacrificing privacy. The hotel's staff complements this exclusive experience with their friendly and attentive service, ensuring all needs are met promptly. Moreover, the seamless check-in process, devoid of any line breaks, allows guests to quickly settle into their rooms and enjoy the stunning views without any hassle.
Stayed 1 night in Mar 2024
Response from Lucia on 2 Apr 2024
Thank you for taking a moment to share your experience. I am pleased to hear that you found your overall stay at the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room facing the cricket club which was amazing. Although very cold would be great to sit in balcony during the summer
Stayed 2 nights in Mar 2024
Response from Reception Team on 30 Mar 2024
Good morning Yvonne,Thank you for sharing your feedback with us, we look forward to welcome you back to the hotel again soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% will stay again
Fantastic easy to find location Wonderful attentive polite staff Food was fantastic
Stayed 1 night in Feb 2024
Response from Lilly on 23 Feb 2024
Thank you for taking the time to write us a review, it is lovely to hear you enjoyed your stay and we look forward to welcoming you back in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Stu

Stayed 1 night in Feb 2024
Response from Lilly on 18 Feb 2024
Thank you for taking the time to fill out our survey and I am glad to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.Kind regards,LillyGuest Relations Manager

8/10 Good

Remi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was this Constant humming sound that didn’t make me sleep so well but other than that the hotel was great and good staff.
Response from Lilly on 16 Feb 2024
Thank you for taking the time to share your feedback, I am pleased to hear you enjoyed the hotel however I apologise for the noise in the room. I have fed this back to our maintenance staff to have a look into. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

8/10 Good

Tsui Shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful!
Stayed 1 night in Feb 2024
Response from Lilly on 13 Feb 2024
Thank you for taking the time to share your feedback, we hope to welcome you back to our hotel in the future.Kind regards,LillyGuest Relations Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom not so clean , pillowcases inside out not sure if they really change it to fresh bedding and if you're not a Hilton mber you have to pay for the bottled water .
Stayed 1 night in Feb 2024
Response from Lilly on 12 Feb 2024
Thank you for taking the time to share your feedback and I am sorry to hear that your stay was not up to our usual standard. Your feedback has been noted and the relevant departments have been informed so we can work on improving our guest experience. We hope you will consider staying with us again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Philip

Stayed 1 night in Feb 2024
Response from Lilly on 12 Feb 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your stay. We look forward to welcoming you back to our hotel in the future.Kind regards,LillyGuest Relations Manager

8/10 Good

Wilsonbell electrical

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Staff all lovely and friendly, room good , beer good , spa use was extra which I wasn’t made aware of £35 per night I had to pay as it’s what I do ! It was amazing but not worth £35
Stayed 1 night in Jan 2024
Response from Lilly on 9 Feb 2024
Thank you for taking the time to share your feedback, I am pleased to hear you found the staff to be friendly and enjoyed the room and I will pass your feedback onto the spa team.Kind regards,LillyGuest Relations Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent !
Stayed 1 night in Feb 2024
Response from Lilly on 5 Feb 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your stay. We hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

6/10 Okay

Clare

Liked: Staff & service, room comfort
Ok for a night.
The room was clean the bathroom had some mouldy patches and no bath which was disappointing. The bed was lovely and comfy. There was no fridge or mini bar. Lovely view. Quiet. We only stayed one night.
Stayed 1 night in Feb 2024
Response from Lilly on 4 Feb 2024
Thank you for taking the time to share your feedback and I am sorry to hear your stay was not up to our usual standard. I can only apologise for the state of the bathroom, I have fed this back to our Housekeeping Manager who will review this with his team and ensure rooms are being thoroughly checked prior to arrival. I am pleased to hear you found the bed comfortable and regarding the fridge unfortunately we do not have fridges in the rooms other than suites however they can be requested through reception. We hope you will consider staying with us again in the future.Kind regards,LillyGuest Relations Manager

4/10 Poor

Arianne

Stayed 1 night in Feb 2024
Response from Lilly on 4 Feb 2024
Thank you for taking the time to share your feedback, we hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

6/10 Okay

Daniel

Bed was so uncomfortable
Stayed 1 night in Jan 2024
Response from Lilly on 30 Jan 2024
Thank you for taking the time to share your feedback and I am sorry to hear you did not find the bed comfortable. I will pass your feedback onto our Rooms Division Manager. We hope you will consider staying with us again.Kind regards,LillyGuest Relations Manager

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Lilly on 29 Jan 2024
Thank you for taking the time to share your feedback and I am sorry to hear you did not enjoy your experience. Please feel free to email me some more information regarding this situation so we can discuss this further. My direct email is lilly.salter@hiltonageasbowl.com. Kind regards,LillyGuest Relations Manager

2/10 Terrible

Helen

Disliked: Staff & service
Poor service
Absolute confusion on room, payments, some staff not helpful at all. Very disappointed!
Stayed 1 night in Jan 2024
Response from Lilly on 29 Jan 2024
Thank you for taking the time to share your feedback and I am sorry to hear you did not enjoy your experience. Please feel free to email me some more information regarding this situation so we can discuss this further. My direct email is lilly.salter@hiltonageasbowl.com. Kind regards,LillyGuest Relations Manager

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lilly on 21 Jan 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Zhifeng Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will comeback
Stayed 2 nights in Jan 2024
Response from Lilly on 21 Jan 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hilton hotel, modern and clean, easy free parking
Stayed 1 night in Jan 2024
Response from Lilly on 21 Jan 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect modern hotel, easy free parking
Stayed 2 nights in Jan 2024
Response from Lilly on 21 Jan 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

10/10 Excellent

Adetohun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here with my daughter for her 16 we had a lovely time at the spa, room was really nice and the staff were friendly
Stayed 1 night in Dec 2023
Response from Lilly Salter on 21 Jan 2024
Thank you for taking the time to share your feedback and I am pleased to hear you enjoyed your experience with us. We hope to welcome you again in the future.Kind regards,LillyGuest Relations Manager

8/10 Good

Roseanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
The view was fantastic. However room was a little small. The bathroom was very modern, equipped with shampoo and conditioner and body soap. But no glasses but the reception staff were quick to bring some to the room when we asked for some. Overall a wonderful stay.
Stayed 1 night in Dec 2023
Response from Lilly on 11 Jan 2024
Thank you for taking the time to share your feedback and it was great to hear you enjoyed your stay, we hope to welcome you back in the future.Kind regards,LillyGuest Relations Manager

2/10 Terrible

John

Stayed 2 nights in Dec 2023
Response from Lucia on 7 Jan 2024
Thank you for sharing your ratings.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Everything was perfect, room clean, service from check in to bar and restaurant was great also food very tasty. Only the bed didn’t do my back much good, bit too springy for me unlike our last room when we stayed in the summer.
Stayed 1 night in Dec 2023
Response from Lilly on 1 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Love The Hilton at Ageas Bowl, stayed there many times. Lovely staff, amazing food and service. Exceptionally clean rooms. I always book the pitch view rooms. Highly recommended
Stayed 1 night in Dec 2023
Response from Lilly on 1 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

10/10 Excellent

p

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
boxing day
Great nights sleep, nice atmosphere,good evening food and fab selection at breakfast, looking forward to our next stay
Stayed 1 night in Dec 2023
Response from Lilly on 1 Jan 2024
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We hope to welcome you back to our hotel in the not too distant future. Sincerely, Lilly Guest Relations Manager Hilton at The Ageas Bowl

6/10 Okay

ELIZABETH

Liked: Staff & service, room comfort
Ok for an overnight
Nice hotel but showing its age in places (leaking sink, dirty carpets). Exceptional service from front of house, on-site services (restaurant, bar) limited. Good for an overnight but would expect more…even the water in the room has a charge!
Stayed 1 night in Dec 2023
Response from Lucia on 26 Dec 2023
Thank you for taking the time to share your experience regarding your recent stay. We hope to have the pleasure of welcoming you back.

10/10 Excellent

Ross

Stayed 1 night in Dec 2023
Response from Lucia on 21 Dec 2023
Thank you for your ratings.

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Lucia on 21 Dec 2023
Thank you for your ratings.

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The hotel was lovely and very clean …The only thing I missed was a biscuit with my coffee …very efficient check in
Stayed 1 night in Dec 2023
Response from Lucia on 21 Dec 2023
Thank you for your feedback and we look forward to welcoming you again.

8/10 Good

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
VIP treatment
Had a lovely surprise when checking in as we were given VIP for the day. Upgraded room with balcony, complimentary drink and breakfast. Unfortunately, didn't have time to take advantage of the other offers available. Christmas meal with others & food was excellent. Will definitely book again.
Stayed 1 night in Dec 2023
Response from Lucia on 21 Dec 2023
Thank you for your feedback and we look forward to welcoming you again.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lucia on 21 Dec 2023
Thank you for your ratings.

10/10 Excellent

Chris

Stayed 1 night in Dec 2023
Response from Lucia on 21 Dec 2023
Thank you for your ratings.

8/10 Good

Trevor

Stayed 1 night in Nov 2023
Response from Lucia on 21 Nov 2023
Thank you for your ratings and we hope to welcome you again.

10/10 Excellent

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight business stay. Room was excellent - spacious, comfortable, modern and quiet. Also has a gym and spa. Would definitely return. Breakfast buffet is particularly good - a cut above other hotels I would say. Hotel is part of the cricket stadium so is a bit isolated so may not be for all. Would require driving to a local restaurant as nothing really walkable from what I could tell - so you need to orientate around the hotel which was fine for the one night stay
Stayed 1 night in Nov 2023
Response from Lucia on 17 Nov 2023
Thank you for taking a moment to share your experience. I am pleased to hear that you found your overall stay at the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Kind regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Always enjoyable..... over priced for a pitch facing balcony bedroom, but golf course facing are good value. Breakfast very nice and lots of choice.
Stayed 1 night in Nov 2023
Response from Lucia on 17 Nov 2023
Thank you for your feedback, we are happy to hear you have enjoyed your stay. We look forward to welcoming you again. Kind regards,Lucia

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Lilly Salter on 12 Nov 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Eva

Liked: Staff & service, property conditions & facilities
The shelf under the sink was covered in dust. There were small bits of litter at the under edges of the bed.
Stayed 3 nights in Oct 2023
Response from Lucia on 5 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. Please rest assured we take all feedback seriously and I have forwarded your comments on to the Rooms Division Manager, to further aid the training and development of the Housekeeping team. We hope you will consider staying with us in the future.

10/10 Excellent

Emma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely, staff were amazingly helpful, friendly and efficient. Not a lot in the immediate vicinity but maybe we booked in wrong place for what we wanted! Felt it was quite pricey though but you got what you paid for.
Stayed 2 nights in Oct 2023
Response from Lilly Salter on 30 Oct 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lilly Salter on 30 Oct 2023
Thank you for taking a moment to share your experience. I am pleased to hear you found the hotel to your liking. We look forward to welcoming you back to our hotel in the not too distant future.Sincerely,Lilly Guest Relations ManagerHilton at The Ageas Bowl