Dear Elizabeth,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the Facilities Team. We hope to welcome you again soon for another visit with us.Kind Regards,Inga, FOH Manager

Dear Neil,Thank you for sharing a review.We're delighted to hear that service was excellent!It's good to receive your feedback and it's with deep regret that you were disappointed with the heating. Your comments have been noted and shared with the Facilities Team. Hopefully we'll have the opportunity to welcome you again soon.Kind Regards,Inga, FOH Manager

Dear Neil,Thank you for sharing a review.We're delighted to hear you've had a brilliant stay at Pinewood Hotel.We look forward to welcoming you again soon!Regards,Inga, FOH Manager

Dear Peter,Thank you for taking the time to provide us with your feedback following your recent experience at Pinewood Hotel.Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down.Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests.Kind regards,IngaFOH Manager

Dear Chris,Thank you for your review. We are glad to read that you have enjoyed some aspect of your stay.We're sorry to learn that some elements were not quite as expected.Your feedback has all been noted and shared with the relevant departments.We hope that despite your disappointment on this occasion that we can welcome you in the future.Regards,IngaFOH Manager

Dear Neil,Thank you so much for your kind words. We are so pleased to see that you had a nice stay! We look forward to welcoming you back soon. Kind Regards,

Dear Kevin, Thank you for staying with us and for your review. We hope you enjoyed your stay and we look forward to welcoming you back!Best Regards,

Dear Marie, Thank you for your review and we look forward to welcoming you back! Best Regards,The Pinewood Hotel

Dear Samantha,Thank you for your review. We are truly sorry for not meeting your expectations. Please accept our sincere apologies. Best Regards,The Pinewood Hotel

Dear Mr.Thank you for your review. Please accept our sincere apologies for not meeting your expectations and for any inconvenience caused during your stay. Best Regards,The Pinewood Hotel

Dear Javid, Thank you for staying with us. We look forward to welcoming you back soon! Best Regards,

Dear Kim Seng, Thank you for choosing to stay at The Pinewood Hotel. We look forward to welcoming you back! Best Regards,

Dear Jonathan, Thank you for choosing to stay with us and for taking the time to leave a review. Our A/C units are indeed powerfull and can be noisy and we can only empathise with your dissapointment. We had no issues reported regarding water. If you meant bottled water, then yes we unfortunately do not provide complimentary bottle of water in our rooms. We hope to welcome you back, Best Regards,

Dear Donna, Thank you for staying and for your review. We hope to welcome you back soon! All the Best. The Pinewood Hotel

Thank you for staying with us at The Pinewood Hotel. We look forward to welcoming you back soon! Best Regards, The Pinewood Hotel

Dear miss c, Thank you for staying with us and for your review. Please accept our sincere apologies for any inconvenience caused from the function. We can assure that we did our best to minimise the noise. Best Regards, The Pinewood Hotel Team

Thank you for staying with us! Best Regards, Pinewood Hotel

Thank you for staying with us and for your review. We look forward to welcoming you back. Best Regards, Pinewood Hotel

Dear Guest, Thank you for choosing Pinewood Hotel for your stay. We are so glad to hear that you enjoyed your time here and we look forward to welcoming you back soon! Best Regards, Dimi Psomas, Reception Supervisor

Dear Kevin, Thank you for staying with us and for leaving your feedback. We do hope that you had a great time and that you are coming back to stay again at The Pinewood Hotel. Best Regards, Dimi Psomas, Reception Supervisor

Dear Steve. We are so sorry to see that we did not meet your expectations. Please accept our sincere apologies. Best Regards, Pinewood Hotel

Dear Denisa, Thank you for taking time to leave a detailed review. We do apologise for the inconvenience and please do not hesitate to book again. We can allocate a room away from any dinner party or function that we host occasionally. Best Regards,

Dear Stephanie,Thank you for your comments. We always strive to provide good service to all of our guests so please rest assured that we will improve and make your next stay a memorable one

Dear Jo, Thank you for the lovely feedback. We are so excited to hear that you simply enjoyed your time and we hope to welcoming you again soon. Best Regards,

Dear Colin, Thank you for your review. We were disappointed to hear that you were not satisfied with your stay with us recently. Please acept our sincere apologies. On the other hand, we are so pleased to hear that you enjoyed your meal and the overall Restaurant experience. Best Regards,

Dear Mark, Thank you for your feedback. We do appreciate your comments and we will use them to improve our service. We are happy to hear that you enjoyed your Breakfast which is only 12.50 per person. We look forward to welcoming you back again.

Dear Neil, Thank you for choosing to stay at The Pinewood Hotel an for taking time to leave a detailed review. Unfortunately wifi was indeed poor however we just had technical team looking after this issue and now it is back to high speed. Please accept our sincere apologies and we hope to welcoming you again

Hi Edward, thanks very much for your feedback. I can only apologise for the poor Wi-Fi signal in your bedroom, this is an area of the hotel we are looking to improve going forward. Apologies also for being charged twice for breakfast, this is a human error on our part that should not have happened, I will arrange a refund for the breakfast immediately. Kind regards, Richard - General Manager

Dear nick,Thank you for the positive feedback. We are so happy to see that you enjoyed your stay with us at The Pinewood Hotel. We llok forward to welcoming you.

Dear Michael, Thank you for taking time to leave feedback. We would really appreciate more details of your stay in order to improve our standards. We hope to welcome you back in the futture.

Dear Guest, we were disappointed to read that you had not enjoyed your room experience. We take seriously your feedback and we have followed up with Housekeeping Department. Please accept our sincere apologies for the inconvenience. Thank you for choosing to stay with us.

Dear Guest, We are sorry that on this occassion your stay failed to meeet with your expectations and we do appreciate the feedback on your stay with us.

Hi Chris, thanks very much for your feedback and for bringing these issues to our attention. We have recently recruited a new maintenance person in order to improve our offering at the Pinewood going forward. Kind regards, Richard - General Manager.

Hi Shaun, thanks very much for your feedback. I can only apologise that you did not enjoy your recent 3 night stay at Pinewood. Room 39 is one of the furthest from reception and we accept that this particular single room takes a while to get to. Thanks for bringing the other issues to our attention we will be working on solutions to these going forward. Kind regards, Richard - General Manager.

Dear Muhatashim,Thank you for chossing to stay with us and for taking the time to leave a review. We hope to welcoming you again in the future. Best Regards, The Pinewood Hotel