Outdoor pool, pool umbrellas, pool loungers

Reviews of Hotel Garden

4 out of 5
Hotel Garden
Via Custoza 2, Siena, SI

Reviews

8.4

Very good

Rating 10 - Excellent. 378 out of 921 reviews" "
Rating 8 - Good. 393 out of 921 reviews" "
Rating 6 - Okay. 110 out of 921 reviews" "
Rating 4 - Poor. 26 out of 921 reviews" "
Rating 2 - Terrible. 14 out of 921 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zynah

Stayed 2 nights in Nov 2023

8/10 Good

ROBERT

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Matias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing hotel in Siena
Fantastic villa getaway hotel. Only 1km form old Siena town centre, easy walk or short bus and cab ride. Great service comfortable bed and clean bathroom. Relaxing by the pool is also great. Would stay there again
Stayed 5 nights in Oct 2023

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, very well, appointed room, nice property, and great included breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Keris

Liked: Property conditions & facilities
Although slightly out of town it was meeting our travel needs and even sat out by the pool for a couple of hours
Stayed 1 night in Sep 2023

10/10 Excellent

sandro

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We very much enjoyed our stay here, the breakfast was great!
Stayed 2 nights in Sep 2023

10/10 Excellent

Diana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service
2nd Stay
Stayed 1 night in Aug 2023

6/10 Okay

Boxia

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

CHRISTINE A

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are stunning and the rooms were very clean. It feels like you are in an Italian villa.
Stayed 1 night in Aug 2023

10/10 Excellent

Christian

Stayed 1 night in Aug 2023

6/10 Okay

Vivian

Disliked: Property conditions & facilities
Nice location, beautiful landscape and great breakfast. Room is very disappointing for a 4-star hotel. Old furniture, not enough outlets on the wall. Very old bathroom
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not bad, but needs maintenance
Pluses: lots of parking (which can be hard to find in Siena), good air conditioning, comfortable bed with nice linens. Minuses: Overall condition is not great. The hallway ceiling was leaking when it rained, the plaster is peeling off of the walls, and the shower fixtures are completely worn out. The hotel definitely needs maintenance attention and general updates.
Stayed 3 nights in Jun 2023

10/10 Excellent

Bruce

Liked: Property conditions & facilities
Lovely in all respects. The pool is very nice and was not crowded at all
Stayed 2 nights in Jul 2023

2/10 Terrible

Joseph

Stayed 5 nights in May 2023

10/10 Excellent

Christine

Stayed 1 night in Jun 2023

10/10 Excellent

Avnish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful and quiet property not far from center of town
Stayed 1 night in May 2023

6/10 Okay

maria

Travelled with family
Liked: Cleanliness, staff & service
It looked run down.
Stayed 1 night in May 2023

10/10 Excellent

Michael A.

Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in May 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Joseph

Stayed 2 nights in Nov 2022

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

peggy

Travelled with partner
Disliked: Amenities
It was okay as a hotel. My initial contact at check in wasn't welcoming but it got much better with another staff member. It was comfortable, clean and close to old town. Looked lovely but the pool hours were so limited (10:00 - 7:00) that we could not enjoy it because it forced us to pick between seeing the sights of Siena or using the pool.
Stayed 2 nights in Sep 2022

8/10 Good

Ahmad, Amman

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
room are clean and nice, a little old school but nice. we didn't stay in main building but 2nd building it was the first rain of the season, and we didn't have heat at all. breakfast was great, the view from the terrace was great and nice to have a cigratte and a coffee and see the city on one side and the green fields on the other side the pool looks great but we didn't have the weather to try both. but the old building rooms require maintenance at least on A/C and heat. in previous review I read the AC had issue in hot weather to cool you down, apparently it doesn't work when it is cold too. extra coves in the room helped but i suggest maintenace to update this part other than that great food, great view , classic old scholl design rooms, mattress was fine too
Stayed 1 night in Sep 2022

8/10 Good

Sue, San Carlos

Stayed 1 night in Sep 2022

8/10 Good

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien.
Stayed 3 nights in Aug 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms vary in standard ours not as good as our friends even though supposed to be same grade
Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay! Very convenient parking, wouldn’t be as easy without a car. Nice pool! Beautiful view!
Stayed 2 nights in Jun 2022

10/10 Excellent

Lawrence, ISLE OF LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything
Stayed 12 nights in Jun 2022

6/10 Okay

Cecilia, Largo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Hotel used to be excellent now it’s ok.
Stayed 2 nights in May 2022

10/10 Excellent

Stephanie

Stayed 1 night in Apr 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Very clean and quiet location. We stayed in the main building and had a pristine view towards the city of Siena and over the countryside. It's a good one mile walk to the city wall as there is little to no parking within the city itself. We stayed for three nights and eat dinner at the hotel, which was excellent. Our stay was at the end of the 2021 season and the hotel was very quiet.
Stayed 3 nights in Oct 2021

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old charm
Beautiful grounds and terrace. The pool was nice as well. Rooms are a bit outdated but has a very classic feel.
Stayed 1 night in Sep 2021
Response from Gianluigi Rubbioli on 15 Sept 2021
Thank you so much!

6/10 Okay

Plt, Michigan

Liked: Cleanliness, staff & service, amenities
The cleanliness is first rate! Unfortunately the mattress was less than desirable. This is not comparable to the other hotels we stayed and you really need a comfortable mattress.
Stayed 2 nights in Feb 2020

8/10 Good

Gill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
goo location. breakfast bar okay, the hotel old and nice.
Stayed 2 nights in Nov 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It didn’t really match the pictures or the price tag. The location was 3km from Siena which was a nice walk, but there was no way to turn off the heat which meant we slept with the windows open in mid November. We fixed the door handle in our room because it fell off in the hand, but when we told the staff they just said “oh whoops”. Not sure why it’s 4 star.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it. Beuatiful around. Great food and nice room
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had wonderful outdoor space, outdoor veranda with an abundance of seating. The pool was a great place to relax after a day of sight-seeing and travel. We loved our bartender, ATLA, who was welcoming, helpful and kind! The tapas bar at 4pm was amazing! Our room had a patio with seating. Room large and clean. Breakfast was plentiful and delicious. Staff helpful in making excursion reservations and calling taxis. Able to walk to Siena sights. Only negative, this hotel is NOT walking distance from train station as stated, that said, easy to get a taxi to hotel.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic terrace to watch the sun go down with a cocktail
Stayed 1 night in Oct 2019

6/10 Okay

Catherine

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
Grounds look nice. The terrace area and front of hotel area. Pool area not so much. Room looked tired and outdated. Disappointed!!! I often wondered if Hotels.ca get the less appealing rooms for their sight. It seems to often happen that any nicer hotel have no availability when you check
Stayed 2 nights in Sep 2019
Response from Gianluigi Rubbioli on 15 Oct 2019
Dear Catherine, the better rooms with overview on the Garden or on the Old Town are always on request, depending also by the room category Deluxe or Junior, but if you wait at the arrival time to ask for a better room... could be also all sold it .... for the future please contact our booking for a request of upgrade. Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding. The location is a little bit far from the old city.
Stayed 10 nights in Sep 2019
Response from Gianluigi Rubbioli on 15 Oct 2019
Thank you for the stay

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Further to historic centervthan advertised. Had stairs in room down to bathroom!!! Old old shower and equipment. Bottled water in fridgexhad been opened, maybe refilled?
Stayed 1 night in Sep 2019
Response from Gianluigi Rubbioli on 15 Oct 2019
really strange... have you informed the Reception clerk about?

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Gianluigi Rubbioli on 15 Oct 2019
Thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Gianluigi Rubbioli on 15 Oct 2019
Thanks