Rooms are serviced only by request. We were not told this, but it was written on a sheet of "rules" which we did not notice.
Our room was on the parking lot side (not facing the ocean) - was less expensive, of course, but was dated - rust around the bath tub, floors needing cleaning. Staff were very friendly and quickly tried to help by bringing us clean towels. The beds, however, were very comfortable and the continental breakfast convenient and varied.