Interior entrance

Reviews of The Qube Hotel Shanghai Pudong

5 out of 5
The Qube Hotel Shanghai Pudong
5500 Chuansha Road, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 1001 reviews" "
Rating 8 - Good. 408 out of 1001 reviews" "
Rating 6 - Okay. 103 out of 1001 reviews" "
Rating 4 - Poor. 27 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Selvan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room w as clean mr yang good
Stayed 2 nights in Feb 2024

10/10 Excellent

Wei

Liked: Amenities, property conditions & facilities
Friendly service.
Stayed 1 night in Feb 2024

10/10 Excellent

narendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great
Stayed 1 night in Nov 2023

10/10 Excellent

Zhaoheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the shopping mall and subway station. Quiet rooms.
Stayed 3 nights in Nov 2023

10/10 Excellent

Chao Voon Samuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not too far away from Pudong airport. It has eateries around the hotel. MacDonalds and star-bucks just next to the hotel is convenient too.
Stayed 1 night in Oct 2023

2/10 Terrible

Peng

Disliked: Cleanliness, staff & service, property conditions & facilities
Old and not very cleean

8/10 Good

julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was nice but not wow
Stayed 1 night in Oct 2023

8/10 Good

Rajneet

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Edward

Travelled with family, Business traveller
Liked: Staff & service
Very dirty carpets at the hallways and inside the rooms. Wall tapes separating at all connections to the walls. Do not walk bare foot in the room.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Sep 2023

6/10 Okay

Natasha

Liked: Cleanliness
Disliked: Property conditions & facilities
Clean rooms but run down; and I had the worst meal I’ve ever had to pay for in the restaurant. Had to go to McDonalds next door!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location
Amazing location with clean and comfortable room. Nearly many restaurants and shopping mall.
Stayed 4 nights in May 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Your price is twice the price available on the Chinese internet for the same property. Someone cheated someone, and I ended up paying for it. I won't use yiur service again. Do a better job on getting accurate quotes.
Stayed 3 nights in Jun 2021

8/10 Good

Karima

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Maz, Hertford, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro line 2, for easy access to Shanghai or Pudong Airport. The hotel provides an hourly free transfer to PVG too. Lots of restaurants and shopping nearby. It's ideal for someone who needs a place to stay before an early flight. Rooms are spacious and well equipped.
Stayed 1 night in Jan 2020
Response from Graham GM on 9 Jun 2020
Dear Maz, you are right our location and facilities, both in the hotel and locally ,make us a very good location for either city or airport. Safe travels regards Graham GM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Everything was great except our room temperature was very warm and we couldn’t turn it down and the bed was a little hard but overall, great place!
Stayed 1 night in Dec 2019
Response from Graham GM on 9 Jun 2020
Dear Guest, sorry the room may have been a lttle warm, hope the positives outweighed this problem, regards Graham GM

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I really enjoyed this hotel. Here are the pros and cons: Pros - this hotel is close to the PUDONG airport. You can hop the subway and go to the ChuanSha stop. As soon as you walk out, you see the hotel in the skyline. The area surrounding the hotel has a lot of eateries, tea shops, and bakeries. Very convenient for food. There is a Starbucks in the lobby. They have a complimentary shuttle to GO TO the airport (not pick-up). A quick story: the morning we took the shuttle in, something was wrong with the tire, so they immediately called a taxi, herded us in, and told us not to pay the cab driver anything. I really appreciated their quick thinking. The room (we had an Executive Room) was a little out-dated, but clean. Linens and towels were clean and of good quality. There is bottled water, instant coffee, and tea in the room. The cons: I don't view this as a "con" but some will... while there is English in this hotel, it isn't fluent. I speak some Chinese, and was traveling with my Chinese wife, so it was easy for us, but I could tell the staff were not comfortable with English. So if you don't speak Chinese, be patient. Reserving a shuttle for the airport may be tough for non-Chinese speakers. Lastly, expect a 500 yuan deposit to stick around on your credit card for WEEKS! I've never seen that before, but it did concern me. The charge dropped after about 3-4 weeks. Overall, a great stay!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

4/10 Poor

Xinyu

Disliked: Staff & service
Hotel refused to provide breakfast. But booking includes breakfast. Very disappointed
Stayed 1 night in Dec 2019
Response from Regards Graham, General Manager on 7 Jan 2020
Dear Guest, if this is true it is plainly unacceptable, please send me your contact details to hotel email and I will follow up directly, regards Graham GM

8/10 Good

LILY

Stayed 2 nights in Dec 2019

8/10 Good

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First night in Shanghai
Arrived late but hotel was waiting for me. Check had no problems. Hotel room was very good.lose to PVG airport and near MRT terminal. Starbucks in the lobby and Mc Donalds next door. Lots of shopping near by.
Stayed 1 night in Dec 2019
Response from Regards Graham GM on 16 Dec 2019
Dear guest, glad all went well and you enjoyed the hotel and the great location.

10/10 Excellent

JEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Next to a shopping center, movie theater very convenient!
Stayed 1 night in Dec 2019
Response from Regards Graham GM on 16 Dec 2019
Dear guest, we do have a great location next to most amenities a guest requires.

10/10 Excellent

Andreas

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, Modern would stop again if got an overnight stop at Pudong airport. Just avoid using the spa it is a rip-off
Stayed 1 night in Dec 2019
Response from Regards Graham GM on 10 Dec 2019
Dear Guest, glad you appreciated the hotel, I will speak to the spa (third party) about you thoughts.

10/10 Excellent

Dennis

Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Fragrance was too strong in the lobby and rooms could use more lighting
Stayed 2 nights in Nov 2019
Response from Regards Graham, General Manager on 18 Nov 2019
Thank you for your feedback, regards Graham GM

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to airport clean and lots of amenities close by
Stayed 1 night in Oct 2019
Response from Anna on 22 Oct 2019
Thank you for your positive review about our good location. Regards

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hospitality, maintenance, and etc.
Stayed 4 nights in Aug 2019
Response from Regards Graham, General Manager on 27 Sept 2019
Glad you enjoyed your stay

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointed
It was just litte below Mediocre, especially for the price. AC did not work that well, room was vwry humid and it had strong odor.
Stayed 1 night in Aug 2019
Response from Graham General Manager on 30 Aug 2019
Dear Guest, I am sorry we gave you such a poor service, we generally receive very positive feedback. Regards

4/10 Poor

Tony, Denver

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room was not very clean specially the bathroom! If you have glass doors for the shower you better clean them better! In general you can see as soon as you enter the room that the cleaning service was done in a hurry! We got the club floor with access to breakfast and is was quiet awefull the food was seating there with bugs around! No fresh juice is all bottle disappointed for a country that the fruit is cheap! We have to ask for a manager because when we came down for breakfast at 10am nothing was available and the few things that were available look old and aweful! No silverware no napkins terrible! It was not juice & no milk anymore..the person that do the eggs told me to eat what they have seating there instead of offering to make me fresh Chinese pancake eggs. The employees around were doing nothing while the floor was totally dirty food all over the floor and milk too! Manager came very nice and cordial and apologized for that. THANKS GOD we only stayed one night and I suggest to bring your business someplace else because it looks like they don’t care for cleanness or customer service. Is a lot of nice places around don’t waist your money there!
Stayed 1 night in Jul 2019

8/10 Good

Chin, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with access to nearby mall and subway station. Suitable if you want to cut down travelling time to airport. However, quite a distance to travel to town. Overall, a good hotel.
Stayed 1 night in Jun 2019

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover hotel 20 min from PVG
Beautiful and clean hotel, well-furnished, spacious rooms (I was upgraded to the executive floor) with a fancy tub and separate shower. Free airport shuttle to the airport was great. Taxi ride from the airport (I arrived too late to use the hotel shuttle) was 83 RMB. I didn't buy the breakfast (pricey and not included in my rate) and didn't have time to explore the area, but there's a metro stop not far away and a connected McDonalds.
Stayed 1 night in Jun 2019
Response from Regards Graham, General Manager on 25 Jun 2019
Dear Ann, glad you enjoyed your upgrade and the hotel. As you mentioned if you don’t wish to have breakfast in the hotel we do have both Starbucks and Mcdonalds very close.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

DrSHUBH, San Francisco

Business traveller
Disliked: Staff & service
The breakfast has always been a low point in the overall experience. This time around the experience was shocking !! The croissants were cold as turkey and the warmer lamps were nowhere to be seen. On asking the incharge - a Young local guy - he rudely said we eat cold croissants ! Also the ketch up was empty at the egg counter and no ketch up was made available at the table on requests. On feels that the strategy of Cube management to hire a Foreigner to make things work magical has weaned off - proper training in customer delight needs to be imparted and breakfast sucks !!!!! This needs improvement.
Stayed 1 night in May 2019
Response from Anna on 27 Jun 2019
Dear Customer, Thank you for choosing The Qube Hotel Shanghai Pudong. We sincerely apologize because of the unhappy experience during you staying with us! And we already informed our hotel related department F&B about breakfast problems and continue do adjustment and improvement for sure. Thank you for taking the time to share your feedback with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, elegant and modern hotel with everything you may need nearby or even in house. Perfect location close to metro line 2.
Stayed 2 nights in May 2019
Response from Anna on 27 Jun 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and feel like home in our hotel. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

PSSL, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Not too far from Pudong airport. Has a Starbucks downstairs and McDonald’s next door plus many eating places nearby.
Stayed 1 night in May 2019
Response from Anna on 27 Jun 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and feel convenient in our hotel. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked this hotel - near the subway had shuttle to the airport which only took 20 mins and next to large shopping mall. The room was large the bed comfortable and the bathroom shower was great
Stayed 1 night in May 2019
Response from Anna on 27 Jun 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and for taking the time to share your feedback with us. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Main shower nozzle had a lot of green mold on it.
Stayed 2 nights in May 2019
Response from Anna on 27 May 2019
We sincerely apologize during you staying with us! And we already informed our hotel related department about mold on main shower and will improve it. Thank you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, nice location. Close to subway and shopping center.
Stayed 1 night in May 2019
Response from Graham General Manager on 8 May 2019
thank you for your generous review, we hope to see you again, Graham General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2019
Response from Shirley on 3 May 2019
尊敬的贵宾:非常感谢您近期入住上海浦东绿地铂骊酒店。铂骊酒店旨在为客人提供“睿智便捷”的优质服务,从始至终为您的旅程提供便利。希望不久能再次为您提供服务。

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, but quite far from city centre
The hotel is great and relatively close to the main airport. However, it is quite far from the city center (+/- 1 hour by subway). Rooms are very clean and spacious. Service was responsive (e.g. a small problem with the air condition was fixed swiftly).
Stayed 3 nights in Apr 2019
Response from Shirley on 13 Jun 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and for taking the time to share your feedback with us. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location is super good near a mall, restaurants and everything you need is nearby. Unfortunately didn't like the ambiance of the room it's quite dark and the AC is not functioning well. Good thing the weather is cool. Thanks for a satisfying experience.
Stayed 1 night in Apr 2019
Response from Shirley on 3 May 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and for taking the time to share your feedback with us. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

10/10 Excellent

Troy, West Sussex, UK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to Pudong International Airport, close to tube station as well as local amenities. The hotel is newish, nice breakfast choice, good gym on the 4th floor. The hotel also provides free shuttle bus to Pudong Airport.
Stayed 1 night in Apr 2019
Response from Shirley on 3 May 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and for taking the time to share your feedback with us. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is only 4 subway stations from Pudong International Airport.
Stayed 1 night in Apr 2019
Response from Qube on 1 May 2019
Dear Guest, Thank you for choosing The Qube Hotel Shanghai Pudong and for taking the time to share your feedback with us. It is our honors to have you staying with us and we are looking forward to welcoming you back in the near future!