I stay in this hotel for most of my business trips in SH over last 2 years.
The location is not so good (10 mins walk to Metro) and is with very few shops/resturants nearby.
However this hotel is with a great team and could provide an excellent customer experience to me.
Most of their staff are friendly, nice and with strong customer care mind-set. They cover the staff from the reception lobby, the bar, the resturant on the 2/F and also the Chinese resturant.
Following these two years on-and-off stays in the hotel, most of them have become my friends.
Would use this platform to express my sincere apppreciation to those I know their name (and also those I had not asked their name). They are Mandy, Martin, Zan, Penny, Danny, Eric, Rex and Ivy in the Lobby; Peter (the Chief), Larry, Eva and Michelle in the 2/F resturant. What a great team !