Water view

Reviews of Oriental Riverside Hotel

4 out of 5
Oriental Riverside Hotel
No. 2727, Binjiang Ave., Pu Dong, Shanghai, Shanghai

Reviews

8.4

Very good

Rating 10 - Excellent. 170 out of 383 reviews" "
Rating 8 - Good. 150 out of 383 reviews" "
Rating 6 - Okay. 41 out of 383 reviews" "
Rating 4 - Poor. 12 out of 383 reviews" "
Rating 2 - Terrible. 10 out of 383 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Subhrendu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Excellent location, overlooking the river. Rooms well kept. Really good service, professional and helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

8/10 Good

Gregory

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good place to stay
I stay here once a year, as it is attached to the Shanghai convention center. The hotel is nice and close to many restaurants and attractions. There is nothing outstanding about the hotel other than location.
Stayed 4 nights in Nov 2019

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 day Business Trip
1st rate service, excellent location and spotless Rooms are spacious and very clean. everything works well, superior facilities. Breakfast is very expensive ($40 USD), so try for a rate with this included
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Nov 2019

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Grrat hotel, perfect location, friendly staff very good service
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All that glitters isn’t gold
The hotel was very nice with updated facilities, but the service wasn’t the best. When we checked in, they told us we wouldn’t be able to leave our room between 3-9pm, so we opted into leaving in the afternoon and coming back at night. This was an inconvenience and the staff didn’t speak English, and they didn’t bother to use a translator, so we were never told why we couldn’t leave/enter. There was only one entrance, so we had to go around the entire hotel if we were walking along the Bund. As for their facilities, the staff yelled at us because we didn’t have swim caps and didn’t allow us to use or dip our feet into the water. They didn’t have or sell any extras, so it wasn’t a huge wonder as to why the pool was empty. There weren’t a lot of restaurants around the area and everything that was around had inflated prices since it was a touristy area. Overall, it felt like they had too many rules in place and weren’t very accommodating to American/English-speaking tourists.
Stayed 4 nights in Nov 2019

6/10 Okay

Alan

Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019

10/10 Excellent

Jee Loon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
I always enter a hotel with low expectations as photos on website are not usually what they really are. Guess what? This hotel is better in person than in the photos! I chose a Bund view room and was amazed by the beautiful sight from my bed and bathtub. I totally could have spent my whole day in instead of sightseeing LOL. The bathroom is open concept and gorgeous, although the sliding door is still quite see-through, so choose your room-mate wisely ;) The location is great - walking distance to metro (line 2) and malls with a wide choice of food. Wifi is available although the description here says wired internet. TV was ok but signal was lost intermittently. Very importantly, it's actually right beside the Oriental Pearl Tower and not along the Bund - hotels.com should really fix this. Overall, a wonderful experience. Kudos to the friendly and attentive staff!
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally pleasant except the noise
Got a free upgrade. However, a construction site is right across the street. Loud noise can be heard in the very EARLY morning. Thanks to my jet lag. I was still able to manage a few hours' sleep.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb staff and excellent location close to the #2 subway and walking distance to the Bund
Stayed 2 nights in May 2019

2/10 Terrible

lizbethsanchez

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The people on the registration are terrible don't care and don't know nothing. I don't know why ? because is a nice hotel in a nice location
Stayed 1 night in Apr 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location but misleading on some hotel sites....it is RIGHT NEXT to convention center. One site mentioned 18 minute walk. How about 1 minute. Also near Disney store and many large malls...5 minute walk. All and all great hotel at great location
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location with great restaurants and landmarks all around.
Stayed 2 nights in Mar 2019

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The location is amazing. The hotel is right across the street from the Pearl Tower. I walked to the Shanghai Tower as well. The Metro is a 5 minute walk. The hotel overlooks the river and my room had a great view of the Bund.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location to ifc and subway and great view spacious room
Stayed 2 nights in Oct 2018

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2018

8/10 Good

CHI LUI REBECCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Maximiliano, New York

Liked: Cleanliness, staff & service, room comfort
The concierge “Luca” was great. The lobby can use more common sitting space.
Stayed 2 nights in Sep 2018

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great location, lovely staff
Love the location, love the rooms, the beds are comfortable, the manager came to greet us and give us tips on what to see around the area. The front desk staff speak English. Wonderful stay. The only thing I have to complain about is blood stains I found on the toilet floor.
Stayed 1 night in Aug 2018

10/10 Excellent

alireza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and Service
Over impressed about staff specially Luca
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is very clean, comfortable and luxurious. We had an amazing time staying in the financial district!
Stayed 1 night in Dec 2017

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful concierge service.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Legacy hotel at great location
This hotel has amazing river views and sits next to Shanghai convention center. World leaders have stayed this hotel for APAC summit or they have come to the opening ceremony dinner of Shanghai World Expo. I have stayed at the hotel a few times. At the recent stay in September 2017, I liked the new renovation and upgrades and enjoyed the walk at the financial center Lujiazui area.
Stayed 1 night in Sep 2017

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Chengliang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Henrik

Liked: Cleanliness, staff & service

10/10 Excellent

richard, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location. good quality hotel. large room. helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the Bund, shopping mall and Subway
Hotel is clean and the bed is very comfortable. Dining and breakfast is good with good mix of foods. Easy to walk to the nearest subway and shopping malls.

8/10 Good

Darren, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel
Hotel is very nice, rooms are comfortable, and its a solid 4 star. Location is ok. Not great, as nothing really around the hotel, but the metro is about 10 mins walk, and their are malls there. Right by the Pudong side of the Bund Sightseeing Tunnel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best location
very pleasant

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay and many choices for food close to hotel
Stayed three nights for a conference/exhibition. The room was nice and everything worked well. Breakfast had a lot of choices both western and Asian. Right next to the conference site with access from the lobby.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wei-Yao

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Cheng Siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Hotel - all the reviews we read before hand were accurate and the hotel did not disappoint.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and close to the convention center. The staff are all very friendly.

10/10 Excellent

James, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and service
I enjoyed the stay in this hotel. Excellent location and great service. The staffs are very helpful to meet my needs.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
I booked this hotel to attend a conference. The conference facility is joint with the hotel. So it is very convenient. The hotel is right across the bund, my room has a great view of the bund. You can watch all the barges, ships and tourist boat going by all day. I ate dinner at the Chinese restaurant in the hotel, food is excellent and price is reasonable. The room is spacious and up to date. I was a little concerned about the hotel before I got there since the price seems to be low for this great location. But I was pleasantly surprised. The only issue is that even though they have this huge, beautiful fitness center with a panoramic view, it was not open at 6am and nobody was there. The door was open but no power to the treadmills, which is a little odd.
View from the hotel room

8/10 Good

robert, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The internet connection to my yahoo email account was very spotty. I don't know if this was due to China's wall or what but it was definitely a problem. The dining area in the morning was fine the first two mornings but the third morning when I tried to order the same two eggs, bacon and an orange juice I was told no - I must buy their brunch (over 200 RMB) for breakfast. Positives- Great location near shopping, dining and the landmark tower. Great river views looking across towards the Bund. Very spacious room with work desk.

6/10 Okay

Hong ki

8/10 Good

mex traveler, mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location, great hotel
Everything very nice, express check in, daily news paper and some other small hotel details, makes valuable thia hotel stay. Staff at front desk could be more helpful, I asked them if they knew the SFWC horary and they didnt help, so I went walking by myself to this tower, to find out closes at 900 pm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, some concierge staff not so friendly to asian.

10/10 Excellent

Charlie, Curico, Chile.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel.
Very good location, excelent facilities and good person.