Ratings based on 269 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
99% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from uk

So good I went back again.

Posted 15-Aug-2014
Pros: Location. Great view of the bund / river. Excellent facilities. Nice lounge area to relax. Good breakfast.
Cons: Wifi speed, but, as other reviewers have said, 'this is china'!
Location: Walk the bund. ferry across the river.
One of the best hotels I have stayed in anywhere. Attentive and professional staff. Great location. Excellent value for money. Definitely 5 star.
3 out of 5
by A verified traveller

So so

Posted 18-Jul-2014
The hotel is decent, but our air conditioning did not work, and a few pieces of furniture in the rooms were falling apart. Also, the hotel staff is eager to help but were not super knowledgeable about where to eat/go things to do in Shanghai.
5 out of 5
Recommended
for Everyone
by A verified traveller

excellent position

Posted 07-Jul-2014
Pros: proximity to the Bund
Delighted to be able to get an early check-in. spacious room and clean, willing, helpful staff; great bath with view of Pudong from the small window
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 28-Jun-2014
Cons: The dinning room/restaurant service and menu can be improved to match their otherwise stellar service and facility
Overall excellent as always. Great location with great views and very comfortable yet trendy decor. staff is well trained and professional
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto, Canada

Sea of Tranquillty on the Bund

Posted 15-Jun-2014
Pros: Location, staff and the facilities.
Cons: Nothing comes to mind.
Location: Very central with many places of interest near by. The Bund, Shanghai Museum, Urban Planning Hall and Peoples Square & Park.
We had a delightful stay. The service was excellent. We were very touched when they found a family ring that had been misplaced. Also, they made sure we had a return taxi to Pudong Airport that was one third the price of what we paid to a touted taxi service from the airport coming in!
5 out of 5
Recommended
for Everyone
by Rob from Perth, Australia

Great location

Posted 15-Jun-2014
This is the second time I've stayed at this hotel and both times have been fantastic. The location is right on the Bund. The rooms are really comfortable and there are lots of nice touches like fresh fruit and coffee and snack in the lounge next to the lobby.
4 out of 5
by Norm from Canada

Too much elevator noise

Posted 14-Jun-2014
Although the hotel is on the Bund, it's at the far end so expect to do a fair bit of walking. It's across the street from the ferry which is convenient, and you can cross to Pudong with about a 10 minute walk to the downtown area. The room was comfortable, but I DON'T recommend anyone to stay in any of the **11 rooms. It's right next to the elevator which has significant noise. I had to use earplugs. Otherwise the room is very comfortable. That was my only complaint.
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Hotel

Posted 11-Jun-2014
Pros: Location and Staff
Location: Beautiful view right on the Bund and opposite the ferry to take you across the river.
Fabulous Hotel! Location couldn't be better and the staff were very professional, friendly and helpful.
5 out of 5
Recommended
for Everyone
by Inbar from Tel Aviv

Wonderful hotel with the best view of the Bund!

Posted 08-Jun-2014
Enjoyed every minute. Everything was absolutely fabulous!
4 out of 5
Recommended
for Everyone
by ChinaTraveller

A bit of Luxury

Posted 04-Jun-2014
Pros: Good location comfort
Cons: upgrades on Iphone music surround system. more seating extended breakfast hours
Location: Right next to the Bund. Shops, river, malls, Chinese walled city all very close.
This hotel has a wonderful location right by the Bund. Our room overlooked the river and was especially beautiful at night. You will not get such a view however, if you are located on the wrong side of the building. Staff were extremely helpful, English superb. Room was clean, bed was really comfortable, tv over bath, large tv opposite bed, with English language tv channels extremely pleasing! Breakfast was delicious. Dinner was not bad. A slight let down was the Iphone surround sound system for the room was for Iphone 4's only. They really need to upgrade. Hairdryer was broken. Lights had a really confusing set-up. Breakfast would have been better if breakfast hours were extended. I noticed everyone rushed down 10 minutes before closing, making the area congested, as there was a lack of seating. Buuuut, aside from these minor things, its a wonderful hotel. But then, for the price you pay, its all to be expected.