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Reviews of DoubleTree by Hilton Hotel Shanghai - Pudong

5 out of 5
DoubleTree by Hilton Hotel Shanghai - Pudong
No. 889 Yanggao Nan Road, Pudong, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 142 out of 389 reviews" "
Rating 8 - Good. 161 out of 389 reviews" "
Rating 6 - Okay. 50 out of 389 reviews" "
Rating 4 - Poor. 26 out of 389 reviews" "
Rating 2 - Terrible. 10 out of 389 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Betelhem

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Feb 2024

8/10 Good

Nelson, Ocoee

Stayed 3 nights in Jan 2024

10/10 Excellent

Richard

Stayed 8 nights in Nov 2023

8/10 Good

SUNDARAMOORTHY

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Zhao

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and enjoyable
Stayed 3 nights in Nov 2023

10/10 Excellent

EIJI

Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Masood

Liked: Cleanliness, staff & service
Stayed 6 nights in Sep 2023

10/10 Excellent

Vitaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Lingying

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Sui Ki

Liked: Cleanliness, staff & service, property conditions & facilities
Price is good
Stayed 2 nights in Jul 2023

8/10 Good

Nina

Stayed 1 night in Jul 2023

10/10 Excellent

Huthaifa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

6/10 Okay

Chi Chung

Liked: Staff & service, property conditions & facilities
Everyone can walk in and go up to room area
Stayed 3 nights in Jun 2023

10/10 Excellent

Bin

Liked: Cleanliness, property conditions & facilities
Great hotel for everyone.
Stayed 1 night in May 2023

6/10 Okay

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Birthday trip..
Birthday trip I wanted to stay in a popular hotel for safety and convience. I was disappointed in customer service.. First night ok I went shopping the next day to be left a note I had to change my room because of mechanical issues. I could have done better and not be inconvienced.. I left a day early and the hotrl refuse to reimburse that day..Oh by thd way the WiFi is terrible..I paid for my own WiFi
Stayed 3 nights in Dec 2019
Response from Magnolia on 27 Dec 2019
Dear guest, Warm greetings from DoubleTree by Hilton Shanghai-Pudong. We are regret to know that our service didn't meet within your expectations.We sincerely hope to know more about the problems you encountered during your stay and hope to provide you with better service in the future. Thank you very much again and we look forward to welcoming you back. Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to metro station, several restaurants on site, excellent executive lounge for food and drinks, cleanliness of property.
Stayed 3 nights in Dec 2019
Response from Magnolia on 12 Dec 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong. We are glad that you like our location and Executive Lounge. Your satisfaction is our greatest encouragement, we look forward to welcoming you back again in the near future. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Clean. Staff is helpful.
Stayed 1 night in Nov 2019
Response from Magnolia on 12 Dec 2019
Dear guest, Welcome to DoubleTree by Hilton Shanghai-Pudong. Thank you very much for your good comments and your mentioning on our cleanliness and helpful staff. We are looking forward to welcoming you back soon agagin. Warm regards

10/10 Excellent

Hongzhuan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and convenient!
Stayed 3 nights in Nov 2019
Response from Magnolia on 5 Dec 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We are happy to know that you are satisfied with your stay. Look forward to welcoming you back soon. Best Regards

6/10 Okay

Boris

Business traveller
Stayed 2 nights in Sep 2019
Response from Magnolia on 25 Nov 2019
Dear guests, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! We sincerely hope to know more about the problems you encountered during your stay and hope to provide you with better service in the near future. Best Regards

6/10 Okay

Boris

Business traveller
Stayed 1 night in Sep 2019
Response from Magnolia on 25 Nov 2019
Dear guests, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! We sincerely hope to know more about the problems you encountered during your stay and hope to provide you with better service in the near future. Best Regards

6/10 Okay

Boris

Business traveller
Stayed 1 night in Sep 2019
Response from Magnolia on 25 Nov 2019
Dear guests, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! We sincerely hope to know more about the problems you encountered during your stay and hope to provide you with better service in the near future. Best Regards

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Magnolia on 25 Oct 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We are happy to know that you are satisfied with your stay. Look forward to welcoming you back soon. Best Regards

6/10 Okay

Michelle

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Magnolia on 25 Oct 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We sincerely hope to know more about the problems you encountered during your stay and hope to provide you with better service in the future. Best Regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
In entertainment, they should add some more English channels.
Stayed 2 nights in Sep 2019
Response from Magnolia on 25 Nov 2019
Dear Guest, Thank you very much for your reviews that you have shared. We have taken note of your comments and shared them with our respective teams, we will seriously look and make initiate corrective action for any areas that we have failed to meet your expectations. We thank you again for the time taken and truly appreciate your feedback. Kind regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall this is an excellent property - will definitely stay there again
Stayed 2 nights in Aug 2019
Response from Magnolia on 17 Sept 2019
Dear guest, Thank you very much for your positive remarks that you have shared and for your loyalty towards DoubleTree by Hilton Shanghai- Pudong. It is our great honor to have you with us and we would like to thank you because it is the sophisticated traveler like you are that does support and encourage us to create great energy and confidence throughout our entire teams. Our entire management and team members are looking very much forward to warmly welcome you back soon again. With warm regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities
everything was well except for the Taxi service. I could not beleive that people managing taxi allowed people with proper looking taxi but the driver's number was not displayed. another had a metre wired with a separate switch which charged lot more. one driver took me and dropped me elsewhere at 5pm where there were more taxi. I paid and got out but all the 4 of them were willing to take at any rate. lucky I walked to another hotel and they called a Uber. I paid the hotel and driver safely dropped me off. people managing knows who are real and not real. visitors who don't know must be given a bad image of China. I have been travelling for past 25 years so I know.
Stayed 6 nights in Sep 2019

8/10 Good

Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed in this hotel while visiting family in Shanghai. Overall it is a nice hotel. The price is reasonable if you consider its location. If you buy breakfast at the property, it is very expensive, even to Chinese standard. The pool and gym are nice. Room is clean, bed is comfortable. The towels are snow white and soft. The staff is friendly. I don't know why it is rated only 7.8/10. I don't have anything to complain about.
Stayed 1 night in Aug 2019
Response from Magnolia on 2 Sept 2019
Dear guest, Warm welcome to DoubleTree by Hilton Shanghai-Pudong. Thank you very much for giving us positive reviews and sharing your stay experience with us. We appreciate you mentioned our convenient location, nice gym area, comfortable bed and friendly staff. We are glad to know that you had a nice experience and all your sharing are very valuable information for the guest who would like to choose to stay with us. We provide room package with breakfast which have better price than buy the breakfast separately. Our other facilities and outlets like X-sensation Revolving Restaurant on the 46F West Wing are also nice to visit, wish next time you will have chance to experience it. We would like to thank you again for sharing. Looking forward to welcoming you back soon. With warm regards

10/10 Excellent

Shiyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Magnolia on 20 Aug 2019
Dear Shiyi, Thank you very much for giving us 10 score on this site and we are glad to know that you are satisfying with your stay with us. Our hotel have very convenient location to different attractions in Shanghai, like Century park，Shanghai science and technology museum, also The Oriental Pearl Tower and The Bund. We hope next time you will enjoy more attractions of Shanghai and our hotel facilities too. We are looking forward to welcoming you back soon again. With warm regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Near offices in case your workplace is around there. Otherwise,nothing much surrounding the hotel
Stayed 3 nights in Jun 2019
Response from Magnolia on 8 Jul 2019
Dear guest, Thank you for your time for sharing your experience about your recent stay at DoubleTree by Hilton Shanghai –Pudong. Our hotel locates in Pudong area, around 5km away from the Lujiazui downtown area, with easy access to interesting sites in Shanghai, like Oriental Pearl Tower, the fascinating Shanghai Science Museum, Disney Theme Park and it is simple by using the metro or by a taxi, the Lancun Road metro station is around 600 meters away walking distance. We are very much looking forward to warmly welcome you back here soon again. Warm regards

4/10 Poor

Barbara

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I had a really stomach turning experience at the Double Tree Pudong. I had a wonderful swim, but when I got out of the pool, another swimmer spat into the overflow. It almost made me sick. Double Tree needs to let patrons know that the pool overflow is not a drain - the water goes back into the pool.
Stayed 2 nights in Jun 2019
Response from Magnolia on 22 Jun 2019
Dear guest, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong. We are very sorry for the inconvenience caused during your stay. We have strengthen the training for our pool staff and will ensure they communicate well with guests. Thank you very much again and we look forward to welcoming you back. Warm regards,

10/10 Excellent

Huthaifa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from DoubleTree by Hilton Shanghai-Pudong on 12 Jun 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We are happy to know that you are satisfied with your stay. Look forward to welcoming you back soon. Best Regards

2/10 Terrible

Harry, USA

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We asked them deliver our luggage after check in. after wait for 40 mines, no one delivery luggage to our room. I have to go down the lobby to get our luggage. Their excuse is that only one worker in the hotel deliver the luggage that night. Secondly, don’t take the taxi from the hotel. We call the taxi, we think that the driver modify the meter. Our trip is only 3km, the receipts shows 9km in 7 mines. It drive on street. No way that you can drive that fast speed. Thirdly, the room is very small. The tv is on side wall of our bed and sofa, you can’t watch TV.
Stayed 5 nights in May 2019
Response from DOUBLE Tree by Hilton Shanghai-Pudong on 29 May 2019
ear Guest, Thank you very much take time to tell us about your in DoubleTree by Hilton Shanghai-Pudong experience.It's a pity that did not meet your expectations, please allow me to show you my most sincere apologies.Our pursuit, and constantly improve, the hope can provide every customer with a high level of experience, so your feedback is very important for us to improve.We are actively to take proper steps to solve the problems and prevent from happening again in the future.Thank you very much for your inform to us your experience, hope in the near future have the opportunity to offer the better service for you Yours sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from DoubleTree by Hilton Shanghai-Pudong on 29 May 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! Located in the Pudong New Area, the hotel is adjacent to the New International Exhibition Center and has easy access to Shanghai's commercial centers. It is the preferred place for many business travelers. I hope that you can choose my hotel again. I wish you good health~ Happy family!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel post 11 years old photos, the rugs are very dirty, stains every where, the room doesn’t look like the photos at all. Smell like mold and tabaco. The bathroom is so dirty, black mold everywhere. I talked to the manager to change me to another room and the other room were the same. He told me that all the rooms were like that. I asked to cancel my reservation and give me my money back because I couldn’t stay there. They refused and I disputed my charge and I get my money back from Expedia when I show the disgusting photos. Expedia told me that they will take this case further, because the advertised something different. The staff is nice and the only pretty thing the hotel has, is the lobby, apart of that, everything else is disgusting. This hotel is not a 5 star, is more like 3 star.
Stayed 2 nights in Apr 2019
Response from DoubleTree by Hilton Shanghai-Pudong on 29 May 2019
Dear Guest, Thank you very much take time to tell us about your in DoubleTree by Hilton Shanghai-Pudong experience.It's a pity that did not meet your expectations, please allow me to show you my most sincere apologies.Our pursuit, and constantly improve, the hope can provide every customer with a high level of experience, so your feedback is very important for us to improve.We are actively to take proper steps to solve the problems and prevent from happening again in the future.Thank you very much for your inform to us your experience, hope in the near future have the opportunity to offer the better service for you Yours sincerely,

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Still waiting for invoice covering additions.., said they would email me although yet to see
Stayed 3 nights in Apr 2019

8/10 Good

Elvis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Magnolia on 11 Apr 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! Located in the Pudong New Area, the hotel is adjacent to the New International Exhibition Center and has easy access to Shanghai's commercial centers. It is the preferred place for many business travelers. Look forward to welcoming you back to Shanghai again in the near future. Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The room is clean and bathroom is great. Even better than the double tree in California.
Stayed 1 night in Apr 2019
Response from Magnolia on 11 Apr 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We are happy to know that you are satisfied with your stay. Look forward to welcoming you back soon. Best Regards

2/10 Terrible

Hokemon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no air condition in the rooms. The hall and lobby were nice and cool but the room was super warm. They said it’s central air con. Hot air was turned off but cool air not available until late April. They gave me a fan but my room was constantly at 25oC. Their engineer even argued with me indicating that the hall way temp (probably in 21oC) was the same temp as my room where my thermostat was showing 25oC. Full of excuses in this hotel. Won’t go back there again.
Stayed 3 nights in Mar 2019
Response from Magnolia on 29 Mar 2019
Dear Guest, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused. We will seriously look and make initiate corrective action for the areas that we have failed to meet your expectations.We thank you again for the time taken and truly appreciate your feedback.

6/10 Okay

Kachi Kaki

Liked: Cleanliness, staff & service, property conditions & facilities
Room layout is not good. The bed is near the door.
Stayed 1 night in Mar 2019
Response from Magnolia on 22 Mar 2019
Dear Guest, Thank you very much for your reviews that you have shared. We have taken note of your comments and shared them with our respective teams, we will seriously look and make initiate corrective action for any areas that we have failed to meet your expectations. We thank you again for the time taken and truly appreciate your feedback. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is ok, the SPA and GYM are excellent and also the swimming pool.
Stayed 11 nights in Jan 2019
Response from Magnolia on 12 Feb 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong. We are glad that you like our spa and gym. Your satisfaction is our greatest encouragement, we look forward to welcoming you back again in the near future. Kind Regards

8/10 Good

Nicholas

Liked: Staff & service
Heating wasn’t very good and was noisy. Also could smell smoke often from other rooms. 2 Colleagues booked the same hotel and got to stay in the new building without asking.
Stayed 3 nights in Jan 2019
Response from Magnolia on 20 Jan 2019
Dear Guest, Thank you very much for your reviews that you have shared. We have taken note of your comments and shared them with our respective teams, we will seriously look and make initiate corrective action for any areas that we have failed to meet your expectations. We thank you again for the time taken and truly appreciate your feedback. Kind regards,

8/10 Good

K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was disappointed there was no airport shuttle bus service. It mentioned on the site there is airport bus service.
Stayed 1 night in Jan 2019
Response from Magnolia on 16 Jan 2019
Dear Guest, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! Hotel provide Limousine service for guests, we hope to have the opportunity to welcome you back to Shanghai and look forward to seeing you again in the near future. Kind Regards

8/10 Good

Sasaki

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, however far from the Shanghai downtown. Breakfast and Executive Lounge is very good. I recommend this hotel.
Stayed 8 nights in Dec 2018
Response from Magnolia on 9 Jan 2019
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong at your recent visit. We are very happy to know that you like our breakfast and Executive Lounge. Looking forward to warmly welcome you back here soon again.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good, except the room was a bit cold, but they lend me a portable heater, which makes the room much warmer.
Stayed 3 nights in Dec 2018
Response from Magnolia on 16 Dec 2018
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating.We are happy to know that you are satisfied with your stay. Look forward to welcoming you back soon. Best Regards

6/10 Okay

Yeo

Liked: Cleanliness
Room for Improvement
The air con in the room is noisy and the water pressure is very low, WiFi is slow and need to check if booking come with WiFi or not
Stayed 2 nights in Nov 2018
Response from Magnolia on 16 Dec 2018
Dear guest, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong and we appreciate your direct feedback. We will strengthen the maintenance of the room facilities and equipment. Look forward to welcoming you back to Shanghai again in the near future. Kindest Regards

8/10 Good

OLIVER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018
Response from Magnolia on 16 Dec 2018
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating.Look forward to welcoming you back soon. Best Regards

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Chosen this hotel given the high standard ecperienced worldwide yet this hotel was a let down to the global image the hotel group had enjoyed & maintained over the years. (1) The check in was met by arrogant young chap which was non chalant manner. I was told to have breakfast at West wing hotel when I commented that my assigned room at east wing was far from executive lobby was
Stayed 2 nights in Nov 2018
Response from Magnolia on 16 Dec 2018
Dear guests, Thank you for choosing DoubleTree by Hilton Shanghai-Pudong! We are very sorry that you have experienced an unpleasant stay here. We will seriously look and make initiate corrective action for any areas that we have failed to meet your expectations. We thank you again for the time taken and truly appreciate your feedback. Kind regards,

6/10 Okay

Jiang

Liked: Cleanliness, room comfort
one night stay in Shanghai Pudong
One of the older doubletree hotel in CHina. the carepet is pretty worn in the room and hall way. The check-in process was kind of slow compared to Chinese hotel standard. The hotel is in a nice location, close to many restaurant, shopping centers and etc. The bed was comfortable. Wireless internet worked well.
Stayed 1 night in Oct 2018
Response from Magnolia on 19 Nov 2018
Dear Guest, Thank you very much for your observations that you have shared and for choosing DoubleTree by Hilton Shanghai-Pudong. We have taken note of your comments and shared them with our respective teams and while appreciating the positive experience that you have shared, we also seriously look and make initiate corrective action for any areas that we have failed to meet your expectations. We thank you again for the time taken and truly appreciate your feedback. Kind regards,

10/10 Excellent

Patrick Wai P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Magnolia on 13 Nov 2018
Dear Guest, Thank you very much for choosing DoubleTree by Hilton Shanghai-Pudong and taking the time for rating. We look forward to welcoming you back soon. Best Regards