I checked out almost a week ago and have gone back and forth on posting a review. We got to the hotel early and upon entering the building we’re greeted, we asked if it was possible to check in early or at least park the car and be able to walk around. We have two little boys and they were ready to get out. The girl at the front desk was on her phone but kept assuring me it was for work, she very friendly and said there was no room but would text me shortly to let me know one was ready. She took our deposit and gave us a parking tag. Hours go by and finally normally check in time comes around so we go back to the hotel. I’m greeted this time by Dan who was rude from the beginning. I said I’m here to check in but I’ve already been partially checked in, we are parked and my deposit was taken there just was no room. He laughed and said that’s not possible, I need your card again to charge you. I said I’m sorry I’m not putting my card in again as I was already charged and I can see the pending transaction. He continued with a snappy attitude then finally gave me my room key. The hotels are currently being remodeled however the room we were in didn’t seem to be a remodeled one or wasn’t wearing very well already? To top it off, on the last day of the trip, my two year old son was woken up from a nap by the fire alarm because a dryer caught fire (overheard from a fireman) and we forced to stand outside in the cold for almost thirty minutes. This did not come with any apologies.