Property amenity

Reviews of Extended Stay America Suites Seattle Bellevue Factoria

2.5 out of 5

Reviews

6.0
Rating 10 - Excellent. 179 out of 1002 reviews" "
Rating 8 - Good. 229 out of 1002 reviews" "
Rating 6 - Okay. 196 out of 1002 reviews" "
Rating 4 - Poor. 192 out of 1002 reviews" "
Rating 2 - Terrible. 206 out of 1002 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Joseph

Travelled with pets
Liked: Staff & service, amenities
Good dining within walking distance
Stayed 7 nights in Mar 2024
Response from Hotel Management on 13 Mar 2024
Dear Joseph, Thank you for taking the time to share your feedback with us. We're delighted to see that you appreciated the convenient dining options within walking distance of our hotel. Should you find yourself in the area again, we'd love to welcome you back to Extended Stay America for another enjoyable stay.Sincerely,Hotel Management

4/10 Poor

Vauny, Post Falls

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not what we thought. 1. location isn't bad if you like hearing the interstate. 2. They ask minors for identification (not ok). 3. The toilet flushes or cycles every hour. 4. You hear banging all night. 5. Their free breakfast is tiny stale muffins, oatmeal in a coffee cup and 1 type of coffee. 6. Beds are very stiff. 7. Door handle to enter doesn't open by pushing handle down, you have to push up and push hard to open. 8. AC doesn't really cool the room. 9. The morning staff were not welcoming. When asking desk about breakfast i had to ask twice and want even meet with the gentleman looking up at me, i got " Ya thats it there". The hotel is good for those who come in late and leave early with no need for accomidations or amenities.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Vauny, Thank you for sharing your review. We sincerely apologize for the challenges you faced during your stay. Your feedback about the location, noise, breakfast, and staff interactions is important to us, and we regret that we fell short of your expectations. We take your comments seriously and will address these issues internally to improve our services. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. We hope you will reconsider staying with us in the future, allowing us the opportunity to provide a more positive experience.Sincerely,Hotel Management

4/10 Poor

Selina

Travelled with family
Disliked: Cleanliness, staff & service
My original room was dirty and had an awful smell, like someone had burned incenses or something in the room. I was then moved into another room that was also dirty. I was supposed to stay for 2 nights and ended up checking out early. They tried to decline refunding me for the second night but thankfully I had purchased trip protection from Expedia and was able to get a full refund.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 24 Feb 2024
Dear Selina, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience falls far below our standards, and we deeply regret any inconvenience caused. Your feedback about the cleanliness and the unpleasant odor issue is duly noted, and we will address this matter with our team to ensure that it does not happen again. Your comfort and satisfaction are our top priorities, and we hope you will consider giving us another opportunity to provide the service you deserve.Sincerely,Hotel Management

6/10 Okay

Nancy

Travelled with partner
Disliked: Amenities
Room was dirty, mold in the bathroom, sinks were clogged.
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Nancy, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our guest room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

10/10 Excellent

Siliva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 2 nights in Feb 2024
Response from Hotel Management on 22 Feb 2024
Dear Siliva, Thank you for staying at Extended Stay America. We are thrilled to receive your thoughtful review, and we are delighted to learn you found our hotel to be completely spotless with a peaceful atmosphere. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

10/10 Excellent

Siliva

Business traveller
Liked: Cleanliness, staff & service, amenities
Great service
Stayed 3 nights in Dec 2023

10/10 Excellent

Natalya, Tacoma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Boris

Liked: Staff & service
Disliked: Cleanliness
There were ants in my room and you can hear your neighbors clearly.
Stayed 2 nights in Jan 2024
Response from Hotel Management on 3 Feb 2024
Dear Boris, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

6/10 Okay

Bianca

Stayed 1 night in Jan 2024

6/10 Okay

James, Sandpoint

Travelled with partner
Liked: Cleanliness, amenities
Staff seemed distracted at front desk, rooms are not quiet at all
Stayed 1 night in Jan 2024
Response from Hotel Management on 22 Jan 2024
Dear James, We appreciate your feedback on your recent experience. We regret that the front desk staff were not as responsive as they should have been while accommodating you. Your observation is valuable, and we will address this to ensure a more welcoming experience for future guests. Additionally, we apologize for any noise disturbance in the rooms. We understand the importance of a peaceful stay and will explore ways to minimize such disruptions moving forward. Thank you for bringing these points to our attention, and we hope to welcome you again for an improved experience in the future.Sincerely,Hotel Management

10/10 Excellent

Vickie L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Giovany

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
To start a very bad customer service, from a african american lady, she gave us a very bad attitude when we asked for towels. Our room had a very bad odor. We were forced to moved to a different room late night. Last you guys advertised that room comes with complementary breakfast, thats false advertisement because you only served coffee with a muffins. Highly recommend to improved your customer service
Stayed 5 nights in Jan 2024
Response from Hotel Management on 15 Jan 2024
Dear Giovany, We truly regret to learn about the service, cleanliness, and breakfast concerns you experienced at our hotel. Please accept our sincere apologies for the inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management

2/10 Terrible

Karee

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in was slow, roòm was dirty & smelled stale. House keeping started knocking at 10:45am to get us out of the room even though we still had 15 minutes left to check out, and he was rude about it. You get what you pay for! 👎👎
Stayed 1 night in Dec 2023
Response from Hotel Management on 6 Jan 2024
Dear Karee, We sincerely regret the issues you encountered during your stay and sincerely apologize for the trouble caused. Your experience falls short of the standards we strive to provide, and we understand your frustration. We are actively addressing the issues you raised, particularly regarding check-in efficiency, room cleanliness, and housekeeping professionalism. Your feedback is invaluable, and we are committed to improving our services to ensure a more positive experience for our guests in the future. We appreciate your valued feedback and hope to have the opportunity to welcome you back, delivering a significantly improved stay. Sincerely,Hotel Management

2/10 Terrible

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Grece Lynn

Stayed 1 night in Dec 2023

2/10 Terrible

Yuan

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The place is nice but the service /staff was horrible. The staff helped us to check in is definitely an Asian hate. First of all, she insisted that we came to the wrong hotel before asking my name to look at reservation. After I gave her the Expedia reservation of 2 rooms, she insisted that the reservation was not in the system. Then she said she can find reservations for 1 room but not 2 rooms. And then she said even with the reservation, she still cannot check us in because she found out one of us didn’t bring ID, even though the rest of three have IDs. That’s the worst experience I have ever had since I immigrated to U.S. in 2011.
Stayed 2 nights in Dec 2023
Response from Hotel Management on 29 Dec 2023
Dear Yuan, Thank you for taking the time to share about your stay. First of all, we apologize for the level of service provided to you by one of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

2/10 Terrible

Carlos

Stayed 1 night in Dec 2023

6/10 Okay

Jamie

Liked: Staff & service
The room smelled of cigarette smoke even without it being a smoking room. There was a kitchenette, but no utensils or anything within the room.
Response from Hotel Management on 1 Dec 2023
Dear Jamie, Thank you for your honest comments about your stay with us. We are sorry for the inconvenience you experienced due to the issue you experienced in your room. We are a non-smoking hotel, but on rare occasions, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it immediately. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We hope to welcome you back the next time your travels lead you here.Sincerely,Hotel Management

4/10 Poor

Tamiko

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Light went out in the bathroom the first morning I was there, and the lightbulb was not replaced until late afternoon the next day. Maintenance person who changed the lightbulb also replaced the window screen which had inexplicably not been in the window, but left the window open and unlocked so the room was freezing, not to mention the security issue of leaving the window open while I was gone. Have stayed here in the past but never again.
Stayed 3 nights in Nov 2023
Response from Hotel Management on 17 Nov 2023
Dear Tamiko, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Once again, we are sorry for the inconvenience caused, and we hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known.Sincerely,Hotel Management

2/10 Terrible

Kristen

Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
no breakfast or coffee as advertised. 3flights of stairs, no supplies in the room ~ not even tissues. I will never go there again!!!!!!
Stayed 1 night in Nov 2023
Response from Hotel Management on 10 Nov 2023
Dear Kristen, Thank you for choosing us. We never want to disappoint our guests, so we apologize for the breakfast issue you experienced. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Also, we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you for your feedback, and we hope you will stay with us again.Sincerely, Hotel Management

2/10 Terrible

Karmen

Stayed 2 nights in Oct 2023

2/10 Terrible

Sullivan

Disliked: Cleanliness, property conditions & facilities
Dirty room.
Stayed 1 night in Oct 2023
Response from Hotel Management on 27 Oct 2023
Dear Sullivan, Thank you for your recent visit and your feedback. Please accept our apologies for not providing the impeccable accommodations you should have received. Rest assured, we have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

2/10 Terrible

Jan, Kirkland

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was nice. That’s the only positive. Room was not very clean (odd smell, counters weren’t wiped down, bathtub was kind of gross). Some odd activity outside my room. People peering in to the room and lingering in the hall outside. A little unsettling.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 25 Oct 2023
Dear Jan, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. We never promote any illegal activities in and around our hotel. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and great location
Stayed 1 night in Oct 2023
Response from Hotel Management on 21 Oct 2023
Dear Sheila, Thank you for choosing us and reviewing your recent stay. We're pleased you found Extended Stay America in a great and safe location. Your positive feedback is appreciated, and we're delighted that you had a comfortable and secure stay. We look forward to welcoming you back for another enjoyable visit.Sincerely,Hotel Management

4/10 Poor

Eric

Business traveller, Travelled with pets
Disliked: Staff & service, amenities
Hidden fees for pets. And the slowest person possible making pointless small chat at check in.
Stayed 1 night in Oct 2023
Response from Hotel Management on 19 Oct 2023
Dear Eric, Thank you for being our guest. We regret any difficulties you had while here, which resulted in not a perfect hotel experience. Your comments are shared with our concerned team, and we will ensure they are attended carefully. Thank you for your feedback, and please reach out to us to discuss this further.Sincerely,Hotel Management

6/10 Okay

Alcindor

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The evening shift staff has an attitude... not a very good customer service...
Stayed 1 night in Oct 2023
Response from Hotel Management on 15 Oct 2023
Dear Alcindor, We're sorry to hear about your experience with the evening staff. Our goal is to provide excellent customer service, and we apologize if you did not receive that during your stay. Your feedback is valuable to us, and we will address this matter to ensure all guests are treated with the utmost respect and professionalism. We hope you'll consider staying with us again in the future, and we'll work to make your next visit more pleasant. Thank you for sharing your comments.Sincerely,Hotel Management

4/10 Poor

Creighton

Lots of condensation on the inside of the windows meant a lot of water dripping onto the window sill causing mold and the funky smell from the A/C unit.
Stayed 2 nights in Oct 2023
Response from Hotel Management on 12 Oct 2023
Dear Creighton, Thank you for choosing our hotel and for taking the time to provide feedback. We sincerely apologize for failing to meet your expectations during your stay. It's disheartening to read about the condensation and mold issue you experienced. This certainly does not align with our usual standard of cleanliness and comfort. Please be assured that we take your feedback seriously, and we'll address each of your concerns to prevent recurrence. We are committed to improving our services and making the necessary changes to enhance your experience in the future. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management.

2/10 Terrible

Jamie Lee

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We chose this hotel to stay after a funeral. The room smelled like must and chemicals. Coleen was helpful getting us a new room. Upon entering, we were greeted by a spider under the sheets. The bathtub had a disgusting amount of hair and dirt in it. It looked as good though there was either fecal matter or throw up behind the toilet. I am beyond disappointed and disgusted.
Response from Hotel Management on 12 Oct 2023
Dear Jamie Lee, We are genuinely sorry to learn about your disappointing experience with us. Please accept our heartfelt apologies for the issues you encountered in your room. What you describe is far from the level of cleanliness and comfort we strive to provide. We will investigate and address the housekeeping concerns you've raised to ensure such incidents do not recur. Your feedback is invaluable in helping us improve our services. We understand that this stay was not what you expected, and we hope you will consider giving us another chance to provide you with a more pleasant experience in the future.Sincerely,Hotel Management.

4/10 Poor

faith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty carpet in room. Lady checking us in wasn’t very pleasant to us or the other woman trying to check in.
Stayed 1 night in Oct 2023
Response from Hotel Management on 5 Oct 2023
Dear faith, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We will review this instance with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. Moreover, we apologize for your concerns regarding the carpet in your suite. Our housekeeping team usually does a great job ensuring our guests have a clean and fresh room. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. Thank you for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

10/10 Excellent

Jamshid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I can point is that they do not provide room cleaning service every day! Everything roast was perfect!
Stayed 2 nights in Sep 2023

2/10 Terrible

Guillermo

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Low staffed no help. Asked for a extra blanket and it was wet inside a garbage bag.
Stayed 1 night in Sep 2023
Response from Hotel Management on 18 Sept 2023
Dear Guillermo, We're sincerely sorry for the inconvenience you encountered during your stay due to the low staffing and the condition of the extra blanket you requested. Your experience does not meet our usual service standards, and we appreciate you bringing this to our attention. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
Great for a one-night stay. Convenient location. Friendly and helpful staff. No hot water for the shower, which was the only real downside.
Stayed 1 night in Sep 2023
Response from Hotel Management on 16 Sept 2023
Dear David, Thank you for being our guest at Extended Stay America. We appreciate your wonderful comments and are happy to read you enjoyed everything about your time with us. Our staff works hard to exceed our guests' expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Thank you for taking time out of your busy day to recognize our efforts; we hope to welcome you again soon!Sincerely,Hotel Management

6/10 Okay

Kevin

Stayed 2 nights in Sep 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

abdul

Stayed 1 night in Sep 2023

4/10 Poor

Linda

Stayed 1 night in Sep 2023

6/10 Okay

Juan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

4/10 Poor

Michelle, Cincinnati

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty. Hard beds. Broken latch on the door. Sticky floors. No utensils or anything to prepare a meal. Not even plates and cups. Coffee and granola bars are “breakfast.”
Stayed 1 night in Aug 2023
Response from Hotel Management on 2 Sept 2023
Dear Michelle, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by the lack of amenities in the room. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we are sorry for your disappointment with our complimentary grab-and-go breakfast. Please be assured that we have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

6/10 Okay

rachel

Stayed 1 night in Aug 2023

6/10 Okay

Margo

Travelled with family
Liked: Staff & service, room comfort
Needs some remodeling
The room was clean and staff friendly. The room smelled of must and mildew. There was mold stuck in the grout of the shower tile. The bathroom fan sounded like it was going to implode. The room appeared to have some updates but the bathroom and cabinets need a remodel, and carpets definitely need replacing. For the cost per night, not impressed with the presentation.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 29 Aug 2023
Dear Margo, We appreciate you taking the time to write a review about your stay. It's great that you enjoyed our comfortable, clean suite and friendly hospitality. We apologize for the washroom's maintenance and cleanliness and will share this remark with the housekeeping and maintenance team to ensure they address these issues appropriately. We have taken note of your observations regarding the need to update and renovate, and we are currently having the same conversation with our brand leaders. Thank you again for sharing your constructive feedback, and we hope to welcome you back soon!Sincerely,Hotel Management

4/10 Poor

Vivian

Stayed 1 night in Aug 2023

10/10 Excellent

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the major arterials routes and only 10 to 15 minutes from downtown. Nice kitchenette and dining table.
Stayed 2 nights in Aug 2023
Response from Hotel Management on 22 Aug 2023
Dear Gerald, It was a pleasure hosting your recent stay at Extended Stay America. Thank you for your generous comments and for highlighting our convenient location. We are glad to know how much you appreciated the easy access to the major arterial routes and downtown. We are also delighted that you liked our fully-equipped kitchen. Thank you again for the great review. Please come and see us again! Sincerely,Hotel Management

8/10 Good

Karolyn

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023

10/10 Excellent

Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient access to shopping and dining. Staff are friendly.
Stayed 13 nights in Jul 2023

8/10 Good

Kamal Kumar

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The flooring was bad and dirty if you walk on it for a min it will be like you just stepped on black paint
Stayed 1 night in Aug 2023
Response from Hotel Management on 11 Aug 2023
Dear Kamal, Thank you for being our guest. We regret your room was not spotless and fresh, resulting in a not-so-pleasant visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. Our front desk team is available to help you always. Please allow us another opportunity to provide a better experience on your next stay and give you a memorable time.Sincerely,Hotel Management

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities
Dead ant under the blanket. Towels had stains. Floors were dirty. There were only three pillows. Loud and we wanted to leave. Tried to contact costumer support. No one cared
Stayed 2 nights in Jul 2023
Response from Hotel Management on 8 Aug 2023
Dear Karen, Thank you for choosing us. We are sorry if our team was not attentive to your needs, which disappointed your time with us. We will talk to them to ensure such occurrences do not happen again. Also, we apologize for the noise issues that compromised your stay, and your feedback is shared with our team to ensure it is better-taken care of on your return trip. Your remarks on the housekeeping issues are also being addressed on a priority basis. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

6/10 Okay

Sandra, new plymouth

Travelled with family
Liked: Staff & service
The property was a little messy and the room had zero dishes and one towel had to go to office to get more. Vastly understaffed but they were trying. It was probably because it was a busy weekend in Seattle but cleanliness goes a long way
Stayed 4 nights in Jul 2023
Response from Hotel Management on 7 Aug 2023
Dear Sandra, We always appreciate feedback from our guests to ensure we are meeting our high standards of service. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we will share your comments with our team to ensure a better experience for future guests.Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve.Sincerely,Hotel Management

4/10 Poor

Matthew, Cincinnati

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No employee on site to check out with. Called the contact us if needed phone no answer. No continental breakfast. Not even coffee maker in room. No ice makers on property. Room had mold in shower and broken toilet paper holer. All outside trash overflowing.
Stayed 1 night in Aug 2023
Response from Hotel Management on 6 Aug 2023
Dear Matthew, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Our team always appreciates knowing where to redirect our focus to strengthen our hospitality efforts, so thank you again. Please give us another occasion to host and provide you with the seamless stay you deserve!Sincerely,Hotel Management

10/10 Excellent

Christine, Mercer Island

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and quiet.
Stayed 4 nights in Aug 2023

8/10 Good

Kingsley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Provides kitchen to utilize with cookware
Stayed 3 nights in Jul 2023
Response from Hotel Management on 6 Aug 2023
Dear Kingsley, Thank you for choosing Extended Stay America. We are pleased to know you liked your guest suite. We want your stay with us to feel at home and be as comfortable as possible. Your positive review of the kitchenware provided is greatly appreciated.. Thank you again.Sincerely,Hotel Management