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Reviews of Hotel Emisia Sapporo

4 out of 5
Hotel Emisia Sapporo
5-5-25 Atsubetsuchuo 2jo, Atsubetsu-ku, Sapporo, Hokkaido

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 417 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 29 out of 1000 reviews" "
Rating 2 - Terrible. 16 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

TAKASHI

Liked: Staff & service
Stayed 6 nights in Apr 2024

8/10 Good

Gary

Liked: Staff & service, property conditions & facilities
Spa was good ! Breakfast buffet has lots of foods options. Pretty good staff service as well.
Stayed 1 night in Feb 2024

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 5 nights in Jan 2024

8/10 Good

Penny

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Emisia for over 3 times and it will be our go to place whenever we are in Sapporo. Have already booked another stay for next trip. Feel like keeping this gem of a hotel as a secret but kind of feel bad to not to compliment it as it doesn't do it justice. Each time we stay, we feel like they have improved, so well done Emisia team!
Stayed 9 nights in Dec 2023

10/10 Excellent

Affandi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very satisfying stay at this hotel. Will definitely come back and stay at this hotel. The TV no English shows like Netflix. Only issue will be for Muslim tourists. No halal foods nearby the hotel. Need to travel about 30mins-40mins to the nearest halal foods.
Stayed 4 nights in Dec 2023
Response from Hotel Emisia Sapporo on 29 Dec 2023
Thank you for sharing your feedback about your stay. We're delighted to hear that you had a very satisfying experience at our hotel and that you plan to come back.We appreciate your feedback about the TV programming. Your input regarding the availability of halal food nearby is also important. We understand the importance of catering to diverse dietary needs, and we'll take your comments into consideration for future improvements.Thank you for choosing our hotel, and we look forward to welcoming you back!

8/10 Good

Kitson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for families who need a larger room
Booked the Western Japanese room type for my family - the room was of fantastic size, considering the usually smaller and tighter rooms in Japan. Requested for higher floors but they gave us the lowest floor instead. Breakfast is a must have at this hotel - good spread with Japanese rice bowl selection too.
Western Japanese Room - comes with 2 double beds and an area for futons.
Breakfast at the Hotel’s Sky Garden (Level 31)
Japanese rice bowl - for breakfast
Stayed 1 night in Dec 2023
Response from Hotel Emisia Sapporo on 29 Dec 2023
Thank you for sharing your experience with us. We're glad to hear that you booked the Western Japanese room type for your family and found the room to be of fantastic size, especially considering the typically smaller rooms in Japan.We apologize if there was a mix-up with your request for higher floors. Western Japanese rooms are all located on the 5th floor. we appreciate your understanding.It's great to know that you enjoyed the breakfast with a good spread, including Japanese rice bowl selections. We strive to provide a variety of options to cater to different preferences, and we're pleased to hear that it was a highlight of your stay.We appreciate your feedback and look forward to the opportunity to welcome you and your family back in the future. Thank you for choosing our hotel!

10/10 Excellent

Wai Kheong Mercury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient & onsen spa
Stayed 2 nights in Nov 2023
Response from Hotel Emisia Sapporo on 29 Dec 2023
We're pleased to hear that you found our hotel convenient and enjoyed the spa during your stay. Convenience and relaxation are important aspects of a comfortable stay, and we're delighted that you had a positive experience with us.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Wai Kheong Mercury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the onsen spa is fantastic
Stayed 1 night in Dec 2023
Response from Hotel Emisia Sapporo on 29 Dec 2023
We're thrilled to hear that you had a fantastic experience at our spa! Relaxing and enjoying the amenities of a spa can truly enhance one's stay, and we're delighted that you found our spa to be enjoyable.Thank you for choosing our accommodation, and we look forward to the opportunity to welcome you back for another fantastic experience.

10/10 Excellent

megumi

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Nov 2023

8/10 Good

Benjamin, Raleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Staff really tries, but little knowledge about tourist locations. Average, but comfortable hotel.
Stayed 6 nights in Nov 2023
Response from Hotel Emisia Sapporo on 31 Dec 2023
Thank you for sharing your feedback on your experience at the hotel. We appreciate your positive comments about the hotel being nice and the staff making an effort to assist you.It's helpful to know that the staff may have limited knowledge about tourist locations. We understand the importance of providing accurate and helpful information to guests, and we'll use your feedback to address any gaps in knowledge and training.We're glad to hear that despite any challenges, you found the hotel to be comfortable. If there are specific areas where you think improvements could be made or if you have any suggestions for enhancing the overall guest experience, please feel free to share.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like that the hotel was close to a couple of subway lines and it the hub for the buses. So, transportation was very easy.
Stayed 3 nights in Oct 2023

10/10 Excellent

Rosalina, Sylmar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is fabulous and the spa is wonderful. I enjoyed my stay @ Emisia immensely.
Stayed 6 nights in Oct 2023

10/10 Excellent

Shinobu, Minneapolis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for the second time 7 years later and it didn’t look much different, they must take great care of the property. Everything was great. Comfortable stay. Didn’t know the pro baseball players were staying, must be why it was much more expensive one of the nights. Would come back again.
Stayed 2 nights in Sep 2023
Response from Hotel Emisia Sapporo on 7 Oct 2023
Thank you for choosing to stay with us once again and for taking the time to share your feedback. We are thrilled to hear that you returned after seven years and had a comfortable and enjoyable stay at our property. Your positive comments about the condition of our property and the overall experience are greatly appreciated.Regarding the increased pricing on one of the nights, we apologize for any inconvenience this may have caused. Special events or high-demand periods can sometimes result in pricing fluctuations.As you note many professional baseball teams, soccer teams, rugby teams and so many other sports teams are staying at our hotel for the whole seasons. We look forward to welcoming you back for your next visit.Thank you for your loyalty, and we can't wait to host you again.

10/10 Excellent

Wingate

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Clean room
Stayed 2 nights in Aug 2023
Response from Hotel Emisia Sapporo on 27 Aug 2023
We are delighted to hear your positive comments.Thank you for taking time to leave a review.We are looking forward to seeing and serving you again soon.

8/10 Good

TAKASHI

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2023

8/10 Good

TAKASHI

Stayed 2 nights in Jul 2023

6/10 Okay

Bob

Travelled with family
Liked: Cleanliness, staff & service
Property was convenient to ShinnSapporo station and shopping mall. The breakfast buffet was nice with many options. Room and bathroom were very small making two people and luggage very cozy.
Stayed 2 nights in Mar 2023
Response from Hotel Emisia Sapporo on 4 May 2023
Thank you for taking a moment to share your experience about our hotel.As you mentioned, we have an easy access to and from our hotel by both taking public transportations and driving. At the large shopping mall near our hotel, Hokkaido cuisine and suveniors are popular for travellers, and also it is a convinient place for local people's life.Standard twin room is 24 square meters which is regulare twin room size for Japanese standard. If you like larger size room, We have a room named Sky Corner Twin Room which is 38 square meters.Thank you again for your comment. We hope to see you soon in the near future.Sincerely,TsunakiHotel Emisia Sapporo

10/10 Excellent

NATENARA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It is very convenient to use public transportation and walking distance to the station is very close
Stayed 4 nights in Mar 2023
Response from Hotel Emisia Sapporo on 4 May 2023
Thank you for your positive feedback.Hotel Emisia Sapporo is indeed located in very conviniet place. Bus, train, and subway stations are close to our hotel. AEON across the street from our hotel is a popular shopping mall for travelers getting souvenirs and, large food court in the mall is also popular among not only local people but travelers who come to enjoy the latest food trend in Hokkaido.We hope you to visit us again in near future!Sincerely,TsunakiHotel Emisia Sapporo

8/10 Good

Tracy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location next to station and mall. The only downside was the noise from the lifts but they don't go all night. Breakfast was great as well as the view.
Stayed 6 nights in Feb 2023

10/10 Excellent

Sangyoung

Stayed 2 nights in Feb 2023

10/10 Excellent

Gilberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel next to JR Shin Sapporo
I had a nice room on the 23rd floor. Very nice view. The room was clean and comfortable, with tea/ coffee and bath amenities. Triple glassing guaranteed warm room in very weather (-11C outdoor). Breakfast in top floor was top notch. Mask was compulsory everywhere and disposable gloves and sanitizer were provided in the breakfast room. A very good hotel, next to shin Sapporo
Stayed 4 nights in Feb 2023

8/10 Good

Mark Fifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, but would have appreciated a gym
Everything was very comfortable at this hotel. The room was on the small side, but adequate for two people. Staff were very friendly. My only complaint is that they did not have a gym. My body-building son really wanted a gym.
Stayed 1 night in Dec 2022

8/10 Good

Ong

Stayed 1 night in Dec 2022

10/10 Excellent

Akiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! Nice breakfast and spa.
Stayed 2 nights in Oct 2022

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service
Family Holiday
Hotel was acceptable- older hotel, good location close to shops restaurants subway and train station
Stayed 5 nights in Aug 2022

10/10 Excellent

Jillian

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place to stay in, big room. There's restaurants and stores nearby close to the station.
Stayed 2 nights in Mar 2020
Response from Junko/Reservation on 5 Jun 2021
Thank you for your feedback. We are glad to hear that you enjoyed a comfortable stay. We do hope you will come back to stay with us again.

10/10 Excellent

Jirasee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Yoshie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staycation
The room was clean and well maintained. We felt we were at home. Most of the staff were friendly and very polite except some staff at lobby. Perhaps they could not greet every single guests who crossed the lobby. The Spa was wonderful, would love to visit again.
Stayed 1 night in Feb 2020
Response from Junko/Reservation on 5 Jun 2021
Thank you for sharing your review with us. We are glad to hear that you have enjoyed staying with us. Our Spa had been temporarily closed to prevent the spread of COVID-19, however, we just reopened from April 20 with some restrictions. We are looking forward to welcoming you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel, itself, was clean, the bed was comfortable, the staff was polite and helpful, and the breakfast was delicious and boasted a gorgeous view from the 31st floor. The location is extremely convenient, with easy access to both the JR station and the Toho subway line.
Stayed 4 nights in Feb 2020
Response from Junko, Reservation on 12 Feb 2020
Thank you for your pleasant comments about our hotel. We will share this with all staff to make them motivated. Above all, we are glad you could enjoy your stay in Sapporo. We really hope that you will visit us again in the near future. Thank you, Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's convenience to train station and shops.I stayed there for 6 days love it!
Stayed 3 nights in Nov 2019
Response from Mariya / Hotel Emisia Sapporo on 24 Dec 2019
Thank you for taking the time to share your wonderful review with us. We are delighted to hear you had some memorable experience. We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Handily next to train station. Staff warm and welcoming. Spacious room to a very good standard with comfortable large bed.
Stayed 2 nights in Sep 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 24 Oct 2019
It is our honor to hear from the guests that our staff members were warm and welcoming. We are also grateful for your high rating and comment of excellent hotel! Thank you so much and we are always welcoming you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019

10/10 Excellent

Ken, Hong Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient hotel with subways nearby, shopping malls next door. Polite staff, great stay.
Stayed 2 nights in Jul 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 17 Jul 2019
Dear Mr. Ken We are grateful to hear your compliments about our staff. We will continuously put effort to be a better hotel and a better staff to make our guests to provide comfortable stay. We are looking forward to seeing and serving you again soon in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located very near to the station and the route had escalators and elevators that made access great even with large suitcases.
Stayed 2 nights in Jul 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 9 Jul 2019
Thank you for choosing Hotel Emisia Sapporo. We are so glad that proximity to the station made us a perfect fit for your trip in Sapporo. We hope you will choose our hotel again for your next visit. We will do our best to serve you and make your stay as comfortable as possible.

10/10 Excellent

Verified traveller

Stayed 3 nights in Jun 2019

10/10 Excellent

George W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do Sapporo
The stay was great in everyway
Stayed 4 nights in May 2019
Response from Mariya / Hotel Emisia Sapporo on 4 Nov 2019
Thank you for reviewing us and we appreciate your great review. We are happy to read that you enjoyed your stay here. It would be very nice if you will recommend our hotel to your friends. We hope to welcome you back again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a fancy hotel with amazing customer service. Close to restaurants and shopping.
Stayed 1 night in May 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 16 May 2019
Many many thanks to your positive review. Your comments inspire a lot and give us a pride of our job. We are looking forward to serving you in the nearest future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good value on the price we paid for. Location a bit remote, but next to train station.
Stayed 1 night in Mar 2019
Response from Mariya / Hotel Emisia Sapporo on 1 Nov 2019
Thank you for reviewing us. We are capable of comfort moving to Sapporo city and New Chitose Airport because JR Shin-Sapporo station and subway station walking within 5 min. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and Service are very good. Breakfast is ok
Stayed 8 nights in Mar 2019
Response from Mariya / Hotel Emisia Sapporo on 7 Oct 2019
Thank you for the positive feedback. We are happy to hear that you had a pleasant stay. It is our pleasure to have you as our guest and we hope to welcome you back again soon.

4/10 Poor

Adriel

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel location was good and convenient as it is situated next to the JR Shin Sapporo station. However, the rooms were old and had an unpleasant smell to them. We were initially given a room that was too hot with no way of cooling the room. When we called the reception to request for a change of room, we were initially informed that all the rooms in the hotel were occupied. However, only on insisting that we speak to the manager, did the staff finally relent in giving us another room with a comfortable temperature. On requesting for fans to cool the room, we were also told that there was only one fan available in the entire hotel. The breakfast provided, while of a good variety, was much to be desired in terms of taste and quality.
Stayed 1 night in Mar 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 8 Mar 2019
Dear Mr/Mrs Adriel Thank you for taking a moment to review our hotel. It is our pleasure to learn that our breakfast was desirable in terms of variety, taste, and quality. We also glad to hear our convenient location of our hotel. On the other hand, we are sorry that we could not meet your request immediately. We were never intentional that we could not prepare a different room for you, however we should have put more effort on the first hand to try to solve this matter. We will also reconsider about the inventory of fans. Thank you for your valueable opinions and we will definitely take in actions.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Kelly, Kailua, HI

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property next door to Shin Sapporo train station. The room was spacious, clean and modern. I would definitely return to this property when I visit Sapporo again.
Stayed 4 nights in Feb 2019
Response from Mieko Tsunaki, Hotel Emisia Sapporo on 22 Feb 2019
We appreciate the gracious remarks. It is great to know you would plan another visit, and we look forward to seeing you again!

8/10 Good

Verified traveller

Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location as it is next to JR station and also subway. Room are spacious. Friendly and helpful staff
Stayed 3 nights in Feb 2019
Response from Mariya / Hotel Emisia Sapporo on 7 Oct 2019
Thank you for reviewing us and we appreciate your feedback. We are capable of comfort moving to Sapporo city and New Chitose Airport due to JR and subway station walking within 5 min. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Geok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is big and clean. Very near to Jr Shin-sapporo station. About 5mins walk
Stayed 4 nights in Feb 2019
Response from Mariya/Hotel Emisia Sapporo on 11 Feb 2019
Thank you for staying with us. We have two transportations JR Shin-Sapporo station and Shin-Sapporo subway station walking within 5 min., so we are capable of comfort moving to Sapporo city. We are looking forward to seeing you soon.