Garden

Reviews of BB Sapa Resort & Spa

4 out of 5
BB Sapa Resort & Spa
Xuan Vien Street, Sa Pa, Lao Cai

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 98 reviews" "
Rating 8 - Good. 33 out of 98 reviews" "
Rating 6 - Okay. 5 out of 98 reviews" "
Rating 4 - Poor. 5 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Weihong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Lovely hotel, formerly Victoria with its own train from Hanoi. I used its sauna and steam room on both days. Stayed in ground floor room with garden view.
Stayed 2 nights in Dec 2023

10/10 Excellent

Adam

Stayed 4 nights in Nov 2023

10/10 Excellent

Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second stay in the same hotel. Well located and has good ambience. I wished they offered us early check in as we arrived early by train from Hanoi and had to start our tour without the chance to freshen up.
Stayed 2 nights in Sep 2023

8/10 Good

Danny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A place is in a private area but stilll a lot of noise from the local restaurants at night.
Stayed 1 night in Sep 2022

8/10 Good

SUNOK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean and close to town.
Stayed 2 nights in Apr 2022

10/10 Excellent

SOYEON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Chung Pong

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice hotel
excellent hotel, helpful FO and Lobby bar, good for relax, recommended
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most personable and hospitable staffs. It felt like a home away from home. I loved sitting on a very comfortable sofa at the front entrance of the hotel, and enjoyed the view of Hanoi street.
Stayed 4 nights in Dec 2019
Response from Guest Relations Executive on 6 Jan 2020
Dear Valued Guest, Thank you for your feedback but Victoria Sapa Resort & Spa is located in Sapa. :) Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights weekend stay
Hotel had a cosy vibe, with a log fire in the lobby. It was very well situated, with steps leading to town centre, so can avoid the messy construction on the road. Service was excellent, from front desk to restaurant staff. Breakfast spread was great and the buffet Bbq dinner with show was enjoyable. Spa was just average though. Rooms further away from lake are quieter, and views are just as good.
Stayed 2 nights in Nov 2019
Response from Guest Relations Executive on 5 Dec 2019
Dear Valued Guest, Many thanks for sharing your outstanding review for Victoria Sapa Resort & Spa. We are humbled by your kind words for the team for their praise-worthy and topnotch service. We are glad you enjoyed our breakfast buffet among others. We look forward to more of your many future visits. Warmest regards, Guest Relations Executive

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the pictures and information, I was under the impression that the hotel was closer to the lake and that the rooms had lake views.
Stayed 3 nights in Nov 2019
Response from Guest Relations Executive on 9 Nov 2019
Dear Valued Guest, Thank you for staying with us and for making us your top choice in Sapa. Our hotel is located on top of the hill away from all the hustle and bustle of Sapa town. However, our bellboys are available to take you to/from town by our electric cars. Again, thank you for your review and we hope for more opportunities to welcome you back to the hotel. Warmest regards, Guest Relations Executive

10/10 Excellent

Limor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel in amazing place
amazing hotel in one of the bountiful place in the world. the recaption tried to assist for all our requested
Stayed 3 nights in Aug 2019
Response from Ligie Laganapan on 18 Aug 2019
Dear Limor, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs with the sincerest and warmest Victoria hospitality and service. If you're traveling to Sapa again soon, we look forward to welcoming you back to Victoria Sapa Resort & Spa. Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property with so many little details. Loved it
Stayed 1 night in Jun 2019
Response from Guest Relations Executive on 29 Jun 2019
Dear Valued Guest, Thank you for your kind compliments. We look forward to welcoming you back soonest. Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Amazing views We arrived at 12:30pm from Hanoi, check I need wasn't until 3pm. However when we arrived, we checked in and were shown to our room
Stayed 1 night in May 2019
Response from Guest Relations Executive on 4 May 2019
Dear Valued Guest, Thank you for your kind compliments. We look forward to welcoming you back! Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Guest Relations Executive on 3 May 2019
Dear Valued Guest, Thank you for your rating! Warmest regards, Guest Relations Executive

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service . One complaint would be low water pressure one night, maintenance came to check and rectify but still low pressure, they came again and was rectified but then there was no hot water at all until next morning.
Stayed 1 night in Apr 2019
Response from Guest Relations Executive on 3 May 2019
Dear Valued Guest, Thank you for sharing your review for Victoria Sapa Resort and Spa. We are grateful for your overall positive feedback while we regret whatever setback you had to go through in terms of water supply. Sapa had a 10-day water shortage but rest assured that water operations are working very well now. We look forward to more of your future many visits. Warmest regards, Guest Relations Executive

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Guest Relations Executive on 13 Apr 2019
Dear Valued Guest, Thank you so much for leaving a rating. Looking forward to welcoming you back soonest! Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and breakfasts. Staff ...............::::
Stayed 2 nights in Mar 2019
Response from Guest Relations Executive on 27 Mar 2019
Dear Valued Guest, Thank you so much for your valuable feedback. We look forward to be of service to you again. Warmest regards, Guest Relations Executive

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Comfy and Beautiful
Very cozy resort nestled into the mountains in Sapa. We only stayed one night after climbing Fansipan and we were grateful for the staff, comfy bed and good food on site as we did not want to move. Thanks for a great stay!
Stayed 1 night in Feb 2019
Response from Guest Relations Executive on 12 Feb 2019
Dear Katie, Thank you for taking the time to share your experience at Victoria Sapa Resort & Spa. We are more than delighted to know that you had a pleasurable stay with us. It's always inspiring whenever our guests commend our efforts to provide a lodging experience like no other. It's our pleasure to be of service to you during your visit. We also hope to welcome you back should you find yourself returning to Sapa in the near future. Warmest regards, Guest Relations Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, staff lacation good ,difficult to find way to hotel I think but I’ll choose next time
Stayed 1 night in Nov 2018
Response from Guest Relations Executive on 1 Dec 2018
Dear Valued Guest, Thank you so much for your wonderful feedback highlighting the hotel's facilities and excellent service. Warmest regards, Guest Relations Executive

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Clean, quiet, rich breakfast, decoration is nice, pool table, away from main city but still close
Stayed 2 nights in Sep 2018
Response from Victoria Sapa on 27 Sept 2018
Dear valued guest! Thank you for your nice feedback! We hope to welcome you soon again at our mountaintop Alpine chalet peacefully located in Sapa highlands. Best wishes from Victoria Sapa team!

10/10 Excellent

Rungnapa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since the road to the hotel has a problem , we could not go by car and it is a big difficult to carry the luggage. Otherwise this hotel is very nice.
Stayed 1 night in Aug 2018
Response from Nguyen Duc Thinh - Reservation Manager on 5 Sept 2018
Dear Rungnapa, Warmest greeting to you from Victoria Sapa Resort & Spa Thank you very much indeed for choosing our property as accommodation need while travelling to Sapa. We do apologize for any inconvenience may cause to you due to the landslide occur, we are trying our best to work with local authority to fix the road as soon as possible. Meanwhile, we do believe that you had great stay with us and all looking forward to welcoming you back to our hotel in another time soon Best regards, Victoria Sapa Team

10/10 Excellent

Lucie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
We stayed in a Superior room at the Victoria Spa resort. This is a lovely hotel, great for those who do not have mobility issues. The hotel is located on a hill and access to and from the town is via a steep set of stairs. Ok for us, but not for everyone. The location on the hill gives a great view over the town and lake. Our room was fabulous, very comfortable, excellent bathroom with shower over bath. The breakfast here was great; lots of freshly cooked food, a large selection of fresh bread and pastries and an egg station / hot cooked Vietnamese style breakfast foods made to order. We were disappointed with the pool which was a further walk up another steep incline and, due to it being located inside a building, was quite hot and stuffy. This would probably be welcome in the cooler weather, but not so in July. We took a tour of the local villages through the hotel, which was quite pricey.. The tour itself was enjoyable to the point that we were surrounded by local women pressuring us to buy local handcrafts.. :( The hotel staff were lovely and always very happy to assist when required. We are happy to recommend this hotel.
Stayed 1 night in Jul 2018
Response from Victoria Sapa team on 26 Jul 2018
Dear Ms. Lucie, warm and cordial greetings from Victoria Sapa! We were happy to host you at our resort and we are honored that you enjoyed your stay! Thank you for a detailed review. We took a note on all the improvement suggestions and actually we are already working on it. Hope to welcome you again at Victoria Sapa and to make your experience more pleasant and memorable. Love from all the team

4/10 Poor

Scott, Wisconsin

Nice hotel but I felt it was too expensive for what I got.
Stayed 2 nights in Jul 2018
Response from Victoria Sapa team on 26 Jul 2018
Dear Mr. Scott, warm greetings from Victoria Sapa! Thank you for sharing your feedback. We are sorry that the value for money didn't meet your expectations, and please be assured that we are daily working on our service improvement and providing more compliments for our guests. We wish you pleasant trips and hope to welcome you again at Victoria Sapa! Kind regards, Victoria Sapa team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
food not very good hard to get to would not recommend this place
Stayed 3 nights in Jun 2018
Response from Victoria Sapa team on 26 Jul 2018
Dear Madam/Sir, warm greetings from Victoria Sapa! We appreciate your feedback on our service, and we are sorry that you could not enjoy it to the full extent our team is eager to serve and satisfy to our guests expectations. Kindly be assured that we are working hard to improve the entrance road as soon as possible, as well as the restaurant service. Hope to see you again at Victoria Sapa! Best wishes from all the team

10/10 Excellent

Katherine, Hanoi, Vietnam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant Stay
We had a relaxing stay in Sapa. It is easy to walk into Sapa Town and explore the small town with it's amazing views. The group your out into a couple of small villages was worth it. Breakfast was very good with a large selection of food.
Response from Victoria Sapa team on 26 Jul 2018
Dear Katherine, thank you for choosing Victoria resort for your Sapa highlands experience! We are happy you enjoyed your stay and hope to welcome you again in our authentic Alpine lodge. Best wishes from the team

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Nice mountain resort complete with all facilities
Stayed 1 night in May 2018

4/10 Poor

Gai Saigon

Disliked: Property conditions & facilities
Past its prime
A few disappointing issues with this hotel. The first issue is that the road to the hotel has been washed out and is difficult to access, especially with luggage. The real issue, though, is that NOTHING is being done about it! The second issue is that this hotel is badly in need of a modern update. We'v stayed here 5 years ago and it was acceptable, but that was 5 years ago. With all the new hotels growing up in Sapa, we found this once proud hotel to be a poor value.
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing top hotel in Sapa
Had the full package of Hotel, Train and transfer Hotel to train. Very well organised and friendly staff. Relaxing and quite hotel with pool (100m away from hotel). Restaurant also good if you takw one of the menu. Surely best choice if you want quality in Sapa

8/10 Good

Emily, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Sapa
The overall service level and facilities at the hotel is good. However, for a cocktail promotion we were asked to check in at Facebook and share a photo and we could enjoy a free cocktail. We did so as instructed but were challenged by staff that the photo must be taken with the 20th anniversary logo which was not stated in the promotional material at all. It took sometime before we could get the free cocktail.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay. Great service. Staff are very courteous and helpful. The architecture is slightly dated, but still in good condition and clean. Breakfast food is good, but the dinner food at the restaurant is so-so (good, but not excellent). Heating system in the rooms can be a bit better. With all the new resorts popping up in Sapa, this place will have a lot to keep up with. I'd recommend it.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place to stay in Sapa
One of the best places to stay in Sapa which is getting overcrowded & very touristy. This hotel is quite high up & away from it all. VERY welcoming & efficiently run. Staff encountered without exception very professional & pleasant. Driver to station the very best encountered over quite a few weeks.
Stayed 2 nights in Sep 2017
Dear Valued Guest. Thank you very much for your kind compliments. We hope to have another opportunities to welcome you back to Sapa. Best Regards. The management team

8/10 Good

ken, west australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilltop location but easy access to town
Very helpful staff . good breakfast. Quiet surroundings
Stayed 2 nights in Sep 2017
Response from Nick - Assistant Guest Experience Manager on 17 Sept 2017
Dear Ken. Thank you very much for your recent stay and your review. We are glad to learn that you enjoy your stay. Hopefully, we have an other opportunity for servicing you in the near future. Best regards. The management team

10/10 Excellent

Handby, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one of our favourite stays
We have stayed in hotels with more stars and part off larger global chains but this is now one of our favourites. Really nice small touches that you get in a thoughtful boutique hotel. After arriving on the overnight train and being welcomed with the apple cinnamon drink, invited to the pool and spa for a steam and swim while waiting for our room to be ready, then directed to the best pho place in Sapa. We look forward to staying in other hotel hat are part of the Victoria group.
Stayed 2 nights in Jul 2017
Response from Nick - Assistant Guest Experience Manager on 27 Aug 2017
Dear Handby. Thank you very much for your wonderful compliments. That's our pleasure and happiness for having you here and learning that you enjoyed your stay. We appreciated for trusting and using our service and look forward to another opportunity to host you at our Victoria Sapa Resort and Spa. Best regards.

10/10 Excellent

very good, sa pa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice people and good impairment
very good
Stayed 3 nights in Jun 2017

10/10 Excellent

Benny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service all the way. Very nice decorated rooms

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Sapa hotel and spa
What a really great place to stay. It is so good to actually get Western service in Vietnam. Such a pleasure to stay here with staff and managers who can take initiative and make you feel welcome. The staff catered to our every need. Nothing was too much problem. We were upgraded on our last night. Looked after really well. There was no downside to our stay here. We will definitely stay here again when next in Sapa. Plus, the scrambled eggs with cheese and ham at the egg station for breakfast, was the best I've had anywhere in the world. Well done. Keep up the good work. The front office manager, Thang, is a real asset to this hotel also.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel wonderful staff
The staff are excellent and accommodating Great hotel great attitude Very happy with the breakfast Not so much with the dinner Spa was amazing great professional massage in a wonderful atmosphere
Response from General Manager on 17 Dec 2016
Dear valued guest, We would like to thank you for taking the time to share your experience following your recent visit at Victoria Sapa Resort & Spa. We are pleased to read that you had an enjoyable stay in our hotel. It is encouraging as our guest’s satisfaction is our primary concern. Your comments provided us the opportunity to work toward meeting all of your expectations on future visits. We look forward to the opportunity to welcome you back in the Tonkin Alps or in any other hotels of Victoria Group in Vietnam and Laos. Yours sincerely The Management Team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Construction going on near hotel so walk to n from hotel not pleasant. Apart from this, hotel generally good n clean.

8/10 Good

david, london uk

Liked: Cleanliness, staff & service, room comfort
Sapa stay
Good hotel with charming staff. Only slight glitch was that room walls were thin and you could hear neighbours talking- annoying. Sapa is very weather dependant. We had thick fog every day (low cloud). Went on new cable car to top of Mt Fanzipan. It would have been incredible if we could have seen anything. Worth doing.

8/10 Good

Nicole, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel overlooking Sapa
Enjoyed there nights at this lovely hotel. Very comfortable. Would definitely return.

6/10 Okay

EVE, sydney

Liked: Cleanliness, staff & service, property conditions & facilities
one night in sapa
Nice hotel, however our room did not have airconditioning. The resort itself is quite nice and staff were very helpful, however we found other hotels with superior views and location, that were much cheaper in Sapa. We did not have a room with a view of sapa, that may have been nicer. Organising a transfer to/from the train station was very expensive.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Really enjoyed the Victoria Hotel it is close enough to all shops and restaurants but away enough to enjoy the peace and quiet

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at a beautiful resort!
This is a very comfortable and excellent hotel. The only reason for the imperfect score on condition and comfort was the noise from the renovations which disturbed our rest, but we can understand that the work needs to be done. The staff who organized train and tours were really efficient and excellent.

10/10 Excellent

doris, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sapa Victoria
Everry was perfect, the hotel, the service the food, the only thing tat I didnt like was the spa

10/10 Excellent

Carrie, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and comfortable.
We really enjoyed our stay at Victoria Sapa. The general atmosphere of the hotel was very pleasant, with the fireplace and apple cider. We appreciated the small things for the kids- rabbits in the yard, a kids room, swimming pool and pool table. The room was on the small side, but very clean and snug. Breakfast was great. Would stay again.

6/10 Okay

Thuy

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
Overall great experience.

8/10 Good

ManiSF, Tehran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typical Victoria Resort
A very nice hotel with fireplaces at the lobby and Bar locations. Cons: 1) Our room was cold in compare to other rooms which my family stayed in. We had to ask for a portable heater. 2) the tour desk at the hotel is very expensive compare to the service they provide. You can easily get the similar service from the local people in the city center. Also, we asked for transportation to Train station from hotel and it cost $150 for our group (4 people), we were lucky to find a nice car to transfer us to the station from city center for only $25 !!!

8/10 Good

DonR888, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Sapa
This is a great place to stay in Sapa. The tour advice desk in particular is very helpful.

8/10 Good

Anthoniussen, Saigon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SAPA - Victoria Sapa Resort & Spa
THe Sapa Resort is a Great place to be and service is almost perfect. Restaurant has a very good Breakfast and also provide very good Lunch and Dinner Menu's. Great Location, Beautiful Rooms, Both single Bed Rooms and Room for 7 persons. Spa, Swimming Pool and Sauna, perfect with the Swimming pool heated to perfection. Gym a bit outdated, though available and no complains to be reached out. All together, a perfect place for a group of friends with families.