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Reviews of Grand Mercure Sao Paulo Ibirapuera

4.5 out of 5
Grand Mercure Sao Paulo Ibirapuera
Rua Sena Madureira, 1355, São Paulo, SP

Reviews

8.8

Excellent

Rating 10 - Excellent. 307 out of 565 reviews" "
Rating 8 - Good. 192 out of 565 reviews" "
Rating 6 - Okay. 40 out of 565 reviews" "
Rating 4 - Poor. 12 out of 565 reviews" "
Rating 2 - Terrible. 14 out of 565 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Martin

Stayed 1 night in Mar 2024
Response from Carolina Barreto on 20 Mar 2024
Dear Martin, Thank you for taking the time to review our hotel. We appreciate your feedback and hope to welcome you back again soon for another great experience!Best Regards, Carolina BarretoQuality and Customer Experience Coordinator

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely lovely hotel! So peaceful, clean, and relaxing. Best hotel breakfast I have ever seen. The room was spacious and comfortable. Despite being near busy roads, the room was well sound-proofed and quiet at night. We enjoyed a great couple’s massage at the spa, too! All of the staff members were so kind! Only complaint was that it was not very easy or safe to walk to Ibirapuera Park, despite being so close. Otherwise, this hotel is perfect.
Stayed 2 nights in Feb 2024
Response from Carolina Barreto on 17 Feb 2024
Dear Megan and Antonio,Thank you so much for your kind words! We're delighted to hear that you had such a wonderful experience during your stay with us. We're especially glad that you enjoyed our breakfast offerings .We apologize for any inconvenience you experienced regarding the difficulty and safety of walking to Ibirapuera Park. We take guest feedback seriously, and we'll look into ways to improve accessibility and safety in that area.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for another perfect stay in the future! Sincerely, Carolina Barreto Quality and Customer Experience Coordinator

10/10 Excellent

Ricardo, Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay at this hotel, very friendly and responsive staff!!
Stayed 4 nights in Oct 2023
Response from Carolina Barreto on 27 Oct 2023
Dear Ricardo, Thank you so much for your kind words!We're thrilled to hear that you had an excellent stay at our hotel and that you found our staff to be friendly and responsive. It's always our goal to provide the best possible experience for our guests. We hope to have the pleasure of hosting you again in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Best Regards, Carolina BarretoCustomer Experience Analyst

4/10 Poor

Robson, Los Angeles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Towels are old and thin, shampoo bottles empty and with mold, ac noisy and in your face
Stayed 1 night in Oct 2023
Response from Carolina Barreto on 6 Oct 2023
Dear Robson, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Carolina BarretoQuality and Customer Experience Analyst

10/10 Excellent

Daiane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at this Hotel in one month, I was greeted so cordially by the Staff just like my first stay. My Check-In was quick , efficient and very attentive to any of my needs. My room was incredibly clean, the room so comfortable and spacious. I got in at 9pm and ordered room service, my food was tasty and warm and the service exceptional. I completely recommend staying at this hotel, it is worth it.
Stayed 1 night in Sep 2023
Response from Carolina Barreto on 22 Sept 2023
Dear Daiane,We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one.Best Regards,Carolina BarretoCustomer Experience Analyst

10/10 Excellent

Antonio

Stayed 2 nights in Feb 2023
Response from Carolina Barreto on 21 Aug 2023
Prezado Antonio, Muito obrigada por escolher o nosso hotel e por dedicar seu tempo em nos avaliar!Conte conosco para experiências ainda melhores!Atenciosamente, Carolina BarretoAnalista de Qualidade e Customer Experience

10/10 Excellent

Daiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how everyone from the staff is always ready to help you in any way without you asking, everything looks so clean and pristine, I liked the Bakery and the Restaurant. My room was perfect, everything comfortable. The breakfast had many options and pastries to choose from, very delicious. The only thing I would say is that my tv did not have Netflix and only had local tv channels to go watch. I will definitely be staying at this hotel again.
Stayed 1 night in Jul 2023
Response from Carolina Barreto on 19 Aug 2023
Dear Daiane, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carolina BarretoCustomer Experience Analyst

8/10 Good

Rogerio

2/10 Terrible

Anja Brenes

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The Room Service was bad, they dont even answer the calls, not even the front desk. Very bad. I order towels and they brought them 1 hour later. The hotel is old, not worthy.

6/10 Okay

John

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
OK Hard Product; Weak soft product and service
Good sized rooms. Service was mixed to disastrous. Check in was very friendly and good. First day I managed to order room service. From then on, literally any time I tried to phone reception or room service it would just ring out. Trying to get drinking water was impossible and highly frustrating. Rooms are good size, but the bedding is poor. There was dirt on the bedsheets. The bedding is thin, pillows are small and lumpy. Swimming pool is freezing - I enjoyed it as a plunge pool from the Sauna, but isn't functional as a pool. Gym is pretty good.
Stayed 2 nights in Sep 2022

2/10 Terrible

Ivailo

Stayed 2 nights in Aug 2022

2/10 Terrible

peter

Stayed 1 night in Feb 2022

10/10 Excellent

Nicolas

Stayed 4 nights in Feb 2022

10/10 Excellent

Helberth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel is located in a safe zone, close to Iberapuera Park, but not in a walking distance to a shopping mall
Stayed 2 nights in Dec 2021

8/10 Good

H

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in great location
Very well located hotel and a good price with excellent service and a good breakfast.
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel muito bom , ótima localização
Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
We try to negotiate at least one discount since we need to return immediately on the last flight from Sao Paulo to Miami due the Corona Virus and they are inflexible. We use the room for 4 hours only and we didn't have breakfast. They charge me a full rate + 1 bottle of water and the parking. We are very disappointed with the lack of consideration in one situation like that and we do not plan to return to this hotel.
Stayed 2 nights in Mar 2020
Response from Victor Mouchrek on 21 Mar 2020
O Grand Mercure São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas. Nosso maior objetivo é buscar a excelência nos nossos serviços para a satisfação de nossos hóspedes. Informamos que suas colocações realmente são muitos importantes e serão utilizadas de forma construtiva no aprimoramento de nosso serviço. Esperamos recebê-la novamente no Grand Mercure Ibirapuera muito em breve e assim reverter esta impressão vivenciada anteriormente. Victor Mouchrek Sub Chefe de Recepção

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
What a great hotel this is. You feel social staying here . It feels elegant, and the service you receive is top-of-the line. The breakfast every day, is fantastic. I looked forward to the coffee and the fresh fruits the most. They will also make anything you want. I’m sorry, I could not find one negative here.
Stayed 5 nights in Mar 2020
Response from Jéssica Almeida on 13 Mar 2020
Dear, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. We are very happy that you really appreciated our fantastic breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location.
Stayed 7 nights in Feb 2020
Response from Jéssica Almeida on 3 Mar 2020
Dear, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Crystal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is worth it !!
Breakfast was worth it! excellent local selection and more. The walls/floor were thin--meaning I could hear my neighbors every move. Other than that I enjoyed my stay. The staff were professional, helpful for every question/need, and courteous.
Stayed 2 nights in Nov 2019
Response from Jéssica Almeida on 22 Jan 2020
Dear Crystal, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Jéssica Almeida on 9 Jan 2020
Prezado Senhor, Aprecio seus comentários referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always. Been staying at this hotel since back when it was a Sofitel. Great hotel
Stayed 4 nights in Dec 2019
Response from Jéssica Almeida on 17 Dec 2019
Dear, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Jéssica Almeida on 15 Dec 2019
Prezado Senhor Luc, Aprecio seus comentários referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay overall. Only major problem mas the shower leaking through the box and flooding the whole bathroom at times due to a major design flaw.
Stayed 2 nights in Nov 2019
Response from Jéssica Almeida on 22 Nov 2019
Dear, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the observations and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from Jéssica Almeida on 1 Dec 2019
Prezado Senhor, Aprecio seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the building is awesome, nice style and personnel is very nice too.
Stayed 2 nights in Sep 2019
Response from Jéssica Almeida on 25 Sept 2019
Dear Ricardo, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A localização do hotel e boa na cidade de SP e próxima do aeroporto de Congonhas e Ibirapuera, porém o café da manhã e modesto comparado com outros hotéis da mesma categoria ...
Stayed 1 night in May 2019
Response from Jéssica Almeida on 3 Jun 2019
Prezado Senhor, Agradeço seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

4/10 Poor

MILIND, Dubai

Liked: Property conditions & facilities
Disliked: Room comfort
The Hotel does not provide complimentary Drinking Water or Tea Coffee . I am not sure what level room I choose but this is Basics when u charge over US$ 100 a night !!!
Stayed 2 nights in May 2019
Response from Jéssica Almeida on 6 Jul 2019
Dear Milind, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Nabeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short business trip
Very well located hotel. Overall good place for business was definitely better wen it was the Sofitel but still good. Won’t say 5 star but well put at 4.5
Stayed 2 nights in Mar 2019
Response from Tathiana Bartolo on 7 Apr 2019
Dear Mr. Nabeel, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will better then the previous one. Sincerely

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The restaurant staff were just lovely and the breakfast was amazing. Friendly and helpful porters and reception staff.
Stayed 6 nights in Mar 2019
Response from Tathiana Bartolo on 22 Mar 2019
Dear Mr, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019
Response from Tathiana Bartolo on 30 Apr 2019
Prezada Senhora Aprecio imensamente sua nota referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

6/10 Okay

Verified traveller

Travelled with group
Smell on the hallways Expensive minibar and bar Not so friendly staff
Stayed 4 nights in Feb 2019
Response from Tathiana Bartolo on 22 Mar 2019
Dear, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Tathiana Bartolo on 27 Feb 2019
Prezado Senhor Marcelo, Aprecio imensamente sua nota referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

8/10 Good

Aneliese Bard

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Tathiana Bartolo on 27 Feb 2019
Prezada Senhora Aneliese, Aprecio sua nota referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Tathiana Bartolo on 7 Feb 2019
Prezado Senhor Willian, Aprecio imensamente sua nota referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to park and highway
Excellent hotel a short walk away from Iberapuera Park. Quiet room despite the hotel being very close to a busy highway. Excellent breakfast buffet, but cleans up right at the closing time. Don’t be late! Nice lobby and excellent WiFi! Would stay here again!
Stayed 2 nights in Jan 2019
Response from Tathiana Bartolo on 5 Feb 2019
Dear, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Tim, Arizona, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the decor and style. Room was well set up, like a flat.
Stayed 2 nights in Dec 2018
Response from Tathiana de Bartolo on 4 Jan 2019
Dear Tim, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Misha, St Petersburg Russia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, really large spacious standard rooms, clean, a bit outdated but has its style. Good location near Ibirapuera parque. Closest metro is about 10-15 mins walk. I liked the breakfast, once used room service, pizza was nice but cesar salad was not up to the standard. Really strange recepie, a bit sour, nothing close to cesar dressing. I liked the gym is really nice and outdoor area. And the overall stay was more than good. Thanks a lot!
Stayed 2 nights in Dec 2018
Response from Tathiana de Bartolo on 4 Jan 2019
Dear Misha, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel in highend neighborhood
Visiting São Paulo for business, this property was an excellent choice as it’s a good central location. It’s in an exclusive area and filled with mid-high end dinner options within walking distance. Itaim Bibi / Jardim Europa are also very safe neighborhoods. The property itself is clean and modern with good amenities. Just missing a spa. But the gym, room service and breakfast buffet are excellent.
Stayed 1 night in Dec 2018
Response from Tathiana de Bartolo on 10 Dec 2018
Dear Elizabeth, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Andrews, Vancouver, wa. USA

Liked: Staff & service, amenities, property conditions & facilities
I had a good time at this hotel... the amenities are nice and clean with a great bar and the staff are really nice... I also forgot a speaker and my Prada sunglasses in this location. I went back there 3 days after that, and they save for me in perfect condition at no cost. Great customer service and honesty...I highly recommend. The location is also great... very close to congonhas airport. I will definitely be back!!!
Stayed 1 night in Nov 2018
Response from Tathiana de Bartolo on 6 Dec 2018
Dear Andrew, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Alma Esther

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2018
Response from Tathiana de Bartolo on 8 Dec 2018
Prezada Senhora Alma Esther, Aprecio seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

8/10 Good

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Tathiana de Bartolo on 28 Sept 2018
Prezado Senhor Alastair, Aprecio seus comentários referentes à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradeço novamente por nos informar sobre sua experiência e espero que sua próxima visita seja mais agradável que esta. Atenciosamente,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel
Stayed 1 night in May 2018
Response from Tathiana de Bartolo on 2 Jun 2018
Dear Robert, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Ursula Priscila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in SP
It was a pleasant stay, the only inconvenience was that it was far from my work but the hotel is a great option. Loved the boulangarie in the lobby
Response from Tathiana Bartolo on 16 Apr 2018
Dear Ursula, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Alberto Lemos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ALAF
Correct.
Response from Tathiana Bartolo on 6 Apr 2018
Prezado Senhor Lemos, Aprecio imensamente sua nota referente à sua hospedagem no Grand Mercure São Paulo Ibirapuera. Espero que sua próxima visita seja tão agradável quanto esta. Atenciosamente,

8/10 Good

GB, coral gables

Liked: Cleanliness, staff & service, room comfort
Very good if you have your business at V Mariana, Moema and Paraíso
Stayed 2 nights in Aug 2017
Response from Tathiana De Bartolo on 1 Sept 2017
Dear Mr., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 Excellent

Paul M, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sao Paulo for work.
Good meeting rooms, lunch and break service an excellent gym... the bar and restaurant are very pleasant
Stayed 5 nights in Aug 2017
Response from Tathiana De Bartolo on 25 Aug 2017
Dear Mr. Paul M. We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

2/10 Terrible

Juliana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unhappy . I left my sleep wear in my room and it was not founded it.
Dear Ms. Juliana, Thank you for taking the time to tell us about your experience at the Hotel Grand Mercure Sao Paulo Ibirapuera. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Ana Maria Santos General Manager

6/10 Okay

Restless, Sao Paulo

Disliked: Cleanliness, staff & service, room comfort
Nice location, old hotel, terrible reception
Had some issues for check-in, which took around 45min to be solved. Hotel is old, but location is fine. Would recommend only if you need to stay in the region.

2/10 Terrible

Maria Camila

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly Disgusted
Never been more disappointed by a hotel in my entire life!!!