Ratings based on 554 verified reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia-verified reviews
by a verified traveller
Posted 18 Apr 2024
Magnificent hotel. Highly recommend it.
Comment from Hotel Management
25 Apr 2024 by Carolina Barreto , Hotel Management
Dear Tristan, Thank you very much for your kind words!We're delighted that you enjoyed your stay with us. We hope to welcome you back soon for another wonderful experience!Best Regards, Carolina BarretoCustomer Experience Coordinator
by a verified traveller
Posted 16 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Carolina Barreto, Hotel Management
Dear Martin, Thank you for taking the time to review our hotel. We appreciate your feedback and hope to welcome you back again soon for another great experience!Best Regards, Carolina BarretoQuality and Customer Experience Coordinator
by a verified traveller
Posted 17 Feb 2024
Absolutely lovely hotel! So peaceful, clean, and relaxing. Best hotel breakfast I have ever seen. The room was spacious and comfortable. Despite being near busy roads, the room was well sound-proofed and quiet at night. We enjoyed a great couple’s massage at the spa, too! All of the staff members were so kind! Only complaint was that it was not very easy or safe to walk to Ibirapuera Park, despite being so close. Otherwise, this hotel is perfect.
Comment from Hotel Management
17 Feb 2024 by Carolina Barreto , Hotel Management
Dear Megan and Antonio,Thank you so much for your kind words! We're delighted to hear that you had such a wonderful experience during your stay with us. We're especially glad that you enjoyed our breakfast offerings .We apologize for any inconvenience you experienced regarding the difficulty and safety of walking to Ibirapuera Park. We take guest feedback seriously, and we'll look into ways to improve accessibility and safety in that area.Thank you once again for choosing to stay with us, and we hope to have the opportunity to welcome you back for another perfect stay in the future! Sincerely, Carolina Barreto Quality and Customer Experience Coordinator
by a verified traveller from Spring
Posted 26 Oct 2023
Excellent stay at this hotel, very friendly and responsive staff!!
Comment from Hotel Management
27 Oct 2023 by Carolina Barreto , Hotel Management
Dear Ricardo, Thank you so much for your kind words!We're thrilled to hear that you had an excellent stay at our hotel and that you found our staff to be friendly and responsive. It's always our goal to provide the best possible experience for our guests. We hope to have the pleasure of hosting you again in the future. If you have any further feedback or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. Best Regards, Carolina BarretoCustomer Experience Analyst
by a verified traveller from Los Angeles
Posted 5 Oct 2023
Towels are old and thin, shampoo bottles empty and with mold, ac noisy and in your face
Comment from Hotel Management
6 Oct 2023 by Carolina Barreto , Hotel Management
Dear Robson, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Carolina BarretoQuality and Customer Experience Analyst
by a verified traveller
Posted 6 Sep 2023 on CheapTickets
This is the second time I have stayed at this Hotel in one month, I was greeted so cordially by the Staff just like my first stay. My Check-In was quick , efficient and very attentive to any of my needs. My room was incredibly clean, the room so comfortable and spacious. I got in at 9pm and ordered room service, my food was tasty and warm and the service exceptional. I completely recommend staying at this hotel, it is worth it.
Comment from Hotel Management
22 Sep 2023 by Carolina Barreto , Hotel Management
Dear Daiane,We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, We hope your next visit will be as pleasant as the previous one.Best Regards,Carolina BarretoCustomer Experience Analyst
by a verified traveller
Posted 19 Aug 2023 on Hotels
Comment from Hotel Management
21 Aug 2023 by Carolina Barreto , Hotel Management
Prezado Antonio, Muito obrigada por escolher o nosso hotel e por dedicar seu tempo em nos avaliar!Conte conosco para experiências ainda melhores!Atenciosamente, Carolina BarretoAnalista de Qualidade e Customer Experience
by a verified traveller
Posted 1 Aug 2023 on CheapTickets
I love how everyone from the staff is always ready to help you in any way without you asking, everything looks so clean and pristine, I liked the Bakery and the Restaurant. My room was perfect, everything comfortable. The breakfast had many options and pastries to choose from, very delicious. The only thing I would say is that my tv did not have Netflix and only had local tv channels to go watch. I will definitely be staying at this hotel again.
Comment from Hotel Management
19 Aug 2023 by Carolina Barreto , Hotel Management
Dear Daiane, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Carolina BarretoCustomer Experience Analyst
by a verified traveller
Posted 4 Jan 2023
by a verified traveller
Posted 10 Nov 2022
The Room Service was bad, they dont even answer the calls, not even the front desk. Very bad. I order towels and they brought them 1 hour later.
The hotel is old, not worthy.
