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Reviews of VO Bellas Artes Apartment

3.5 out of 5
VO Bellas Artes Apartment
Santo Domingo 664 oficina 607-A, Santiago, Region Metropolitana

Reviews

7.2

Good

Rating 10 - Excellent. 32 out of 141 reviews" "
Rating 8 - Good. 56 out of 141 reviews" "
Rating 6 - Okay. 33 out of 141 reviews" "
Rating 4 - Poor. 11 out of 141 reviews" "
Rating 2 - Terrible. 9 out of 141 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid like the plague
First, let me say the staff here were really fantastic and helpful. Unfortunately that was the only good thing I can say about this place. When I arrived, they had no knowledge of my prepaid expedia booking. The reception staff worked hard to sort the problem, making a number phone calls that ended with me forward my expedia booking confirmation email to some dodgy Gmail account. I still have no idea who I sent that to. There were cockroaches around the stove and sink and in the bathroom. Someone had done a great job of cleaning and presenting the room; but the dilapidated state of the place and lack of general maintenance, still left the room unclean. The rooms are on the sixth floor of what looks like a cheap 20 floor apartment block. Security is weak, well non-existent, the door to the room is flimsy and only secured by a cheap night latch. Anyone can come up the elevator and go straight to the door. Reception is in an apartment the down the corridor form the lift. You need to go looking for it and they have no view of who is entering and leaving the floor. Te in room safe is locked and doesn't work. Breakfast is a plastic basket containing some cookies, bread, juice, instant coffee, tea bags, longlife milk, juice and unrefrigerated yoghurt,

10/10 Excellent

Ralph, Edmonton, Alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near city centre
Great location near city centre - easy walking.

6/10 Okay

John, College Station, TX

Liked: Cleanliness, staff & service
Hot, Humid and noisy, but Home Sweet Home
Interesting!! The VO Suites web site indicated that they had air conditioners... In fact they had two portable units. But both were broken!! So it was hot and humid when you go to bed. By the middle of the night the temps and breeze were just right. And the street noise on Santa Domingo was very LOUD! And it got even louder during the 1 o'clock hour when the garbage trucks were doing their jobs. That said, the suite was clean, roomy, nicely appointed. There is a kitchen area, living room, large bedroom and bath. Be were very comfortable (except the heat and noise). My highest ratings do to the "front desk" people. They did quite well with English, and assisted us greatly in telephone calls, arranging a tour, calling cabs, storing luggage, etc. Couldn't ask for better help!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Beware! Would not stay again!
After being dropped in a near by street by a taxi who pointed to where we needed to go. We found VO Suites in a building containing units lived in by locals with washing hanging out windows. No signage just the street number. VO Suites reception is located on the 6th floor (no signage to tell you). Once we got a room as we booked due to our lack of Spanish and their lack of English we discovered NO WiFi passed the 6th floor. Complimentary breakfast is a basket with all the makings and a toaster that didn't work. Room not as the pictures describe... Curtains filthy, sofa lounge filthy, bedding smelt of cigarette smoke, towel racks broken and no shower curtain and room overall dirty and run down.

8/10 Good

Carlos L., Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain
Really enjoyed my stay, good location, nice secure building, all good!

8/10 Good

Carlos, Dallas TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Nice place, downtown, a little noisy, but otherwise a good place, nice suites, good price, friendly staff. I would recommend.

8/10 Good

Mikhail, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend in Santiago
Stayed there last week for the last 2 days of our South America trip. The hotel rents out a floor in a tall apartment building with secured gate and front door man. We had a king size bed, and this was actually a king size bed and not 2 full beds squeezed together. The room is basically a studio with a small kitchen area, a couch, an HDTV and a comfy table with breakfast utensils. They will deliver snacks and yougurt for breakfast you can enjoy in the morning to your door. You are 2 small blocks away from Art Museum, 3 blocks from central market, and 10-15 mins walking away from most touristic attractions that are on the to do list. The only drawback is that because this is an apartment, you will most likely hear loud sounds coming from other rooms, a party or 2 over the weekend, so perhaps bring some earplugs or if you go to sleep late and like to hear good dance music late at night, you will enjoy it. The hotel clerk was very friendly, gave us snacks and coffee while waiting for our transfer to airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Adjust your expectations
This is not a hotel, but a large apartment building with some rooms for short term stay. Location was excellent for wondering Santiago. Front desk was helpful. Room was fine with some quirks. Breakfast was a misnomer, bag of nescafe, tea, granola bar and a few other things. If you want a regular hotel, go elsewhere, but if you want decent digs in a good location at a good rate, this works.

8/10 Good

Patricia, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central...very well located
Location was downtown on wide boulevard and near all main sightseeing such as monuments, cathedral, etc.. Also near restaurants..

8/10 Good

JILLIAN, Davis, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfully located and inexpensive to boot...
This is our second time at VO Suites- We love the location! Our first time we had a wonderful apartment with a sleeping couch in the living room- it was street side and a bit noisy but very comfortable. This time we had a studio apartment away from the street, which was much more quiet. The bed was terribly hard however. The apartment itself was wonderful and the staff are very patient with our limited Spanish and some do speak English. All in all this is a great hotel for the price and location!

10/10 Excellent

Mrs Diane, Yeppoon, Queensland, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VO Suites Santiago Chile.
It was a great stay, they couldn't have been more helpful. The Suite was clean the staff were friendly and nothing was too much trouble for them. We had a stove for cooking, electric jug, full size fridge, coffee making machine, glasses crockery and cutlery, everything we needed. It may not be a 5 star in a tourist area, but it was a great 3.5 star in a fairly safe area as long as you were not stupid about things and took the advice of the locals. We walked a lot even though the buses stopped at the front door. It was actually one of the best stays of our trip and the cost per night was a bonus. We were there for 5 nights.

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
No Airconditioning but overall stay is just OK.
Hotel location was excellent, right in the heart of downtown area, walking distance to everything. The room was clean. Considering it has a kitchen, it lacks glasses, knife & a frying pan. There was no one to help us carry our luggages in the room when we arrived. THERE IS NO AIRCONDITION IN THIS PLACE. Contrary to what is says on the hotels.com website, they never had airconditioning, heater yes but not for cooling. And it was a really hot day when we arrived. We were given 2 electric fans, at least, which gave relief to my sister and I. Then we asked for them to arrange a taxi to take us back to the airport after our 2 night stay with them. We arranged it for 6pm and waited up to 6.15 but the taxi never arrived. We let reception know the taxi was not there and all we got was wait for another 5 minutes. So we walked to the corner of the street and luckily got one straight away. VO Suites is not a typical hotel, it is an apartment/hotel. Which is probably the reason for their kind of service. I don't think their rates are value for money considering there is no airconditioning. They say they have breakfast included but it is continental breakfast - biscuits with jam and butter, cereal bars, milk and tetrapak juices and yogurt. Overall, our stay wasn't too bad. We were out most of the day anyway. We did not get back to the suite till 9pm and by that time, the temperature is cooler and fans will suffice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Excellent central location.
We spent 8 days in this apartment, and found the location was perfect for walking to major sites in the city. It is right near the police station, surrounded by a locked security gate with secure underground parking, which made us feel very safe. Our room was thoroughly cleaned and serviced daily, by a very friendly cleaning staff. Nothing was ever stolen or missing. Our overall experience was terrific, and I would stay there again without hesitation.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient location
Depends on the room you get. 1st room old and tired.

4/10 Poor

polly, syd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A complete disaster!
Unfriendly staff, tiny crap room, no TV remote, broken heater and the "free breakfast" was crackers, butter and a muesli bar. Tried to cancel 2nd night but still paid for it. Paid double the advertised rate at hotel through Expedia. Ripped off!

8/10 Good

Nzgirljen, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago Stay
The VO suites are located in an excellent location for seeing the sights and generally wandering around the local areas. The rooms are tidy and neatly presented.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Chile and the staff were great!
Perfect location, nice rooms, helpful staff. Awesome, would love to stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk staff were extremely helpful and friendly. The room was very comfortable. Overall, great value for money.

6/10 Okay

Juan, Santiago

Disliked: Staff & service
Good location
Safe and secure building, location great and good price

8/10 Good

Marcie, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value in a great location
Our apartment was perfect for two: separate living room, kitchen nook and large bathroom. The location is great, within walking distance of major sights and near good cafes and restaurants. Very lively part of town, if a bit noisy at night.

10/10 Excellent

Roman, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Very good budget option to stay in the center of Santiago. Safe place and nice room. Personal speak little English (quite standard in Chile) but it is not a problem as everybody is very friendly and willing to help.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Julius, Melbourne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
request get money back, let Vo suite stop cheat
To Expedia: We strong request get money back and let Vo suites stop cheating!!!!! For the flights reason, we want stay hotel from early morning 4:00am 10/March/2014 to 8:00pm 10/March, so we booked VO Suite on special rate which is no changeable, no refundable for two days, but when we arrived Vo Suites 6 floor, the reception let us going to other place from Vo approx.3-4 km away, we bring the luggage from 6 floor down to street again waiting 20-25munites to transfer other hotel, the name is" Hotel Prince " , we booked Vo Suites showing is 3.5 star apartment, but Hotel Prince is 2 star or maximum 2.5 star hotel, hot water tap change cold to hot all the time, day time, next block construction machine starting working, make noisy all day...even staff very friendly, but the condition is so low, we are never living condition like before! using Google translate I ask staff why we booking Vo suite and stay Hotel Prince, the staff answer is "same company". ( staff not speak English ) We travel 30 days, before one day we back to home, the things happen like this, we are very upset. we keep all evidence if you require. We are repeat: strong request money back, also let Vo suites stop cheating! out of your list, do not let this company damage your reputation. We are looking forward your investigation and reply. Regards Jue lin Zhang

6/10 Okay

Denis, Sacramento

Liked: Cleanliness, property conditions & facilities, room comfort
Apparent
Great place downtown. Clean. Not too quiet. Breakfast included but minimal.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Simple, good location
Not quite like the pictures but comfortable and similar to other accommodation on the island from what I observed. The staff don't really speak English so brush up on your Spanish. Location is good; walking distance from the High Street, harbour, etc. I'm a personal fan of the resident dog, Rita. My room was comfortable, but basic. The internet worked the first few hours and then not again - but it is a remote island!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable suite in great location.
Comfortable suite in a great neighborhood. The only thing missing was cookware (which seemed odd to me given that it advertises a kitchenette) and more space in the fridge. However once I asked the staff for a pot and pan and for the 'for sale' food items in the fridge to be removed, the space worked quite well for me. The staff were very friendly and helpful! I should note that I booked the room at a sale price (~27000 pesos per night). I am not sure if I would pay more than ~30000 pesos, it would depend on the availability and prices of other similar apts/suites in the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartments in the centre
Nice apartment, lots of space. Helpful staff and good location.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, good location
Nice apartment to have to make a change after hostels and hotels. Nice location, helpful staff. Everywhere smells of smoke but I guess that's just South America as a whole!

8/10 Good

wally, Canada

Liked: Cleanliness, staff & service, property conditions & facilities
Good central location
Cute apartment which was very clean . They even delivered a little continental breakfast each morning . The price of the stat was excellentl.

8/10 Good

Lili, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room!
The desk people were very nice and helpful, the room was nice, the building is located near to the Plaza de Armas, stores, restaurants. The only negative thing was that they did not clean our room one day because they said they were very busy, they apologized for that, no big deal for us since we were leaving the next day. Overall we liked it!!

8/10 Good

Susanne

Liked: Cleanliness
Billigt, centralt, slidt. Venlig, men svag service
Billigt, meget centralt, slidt, fik udleveret 6 tændstikker til 5 dage . gryder i meget dårlig stand. Fangede 3 kakkelakker. Måtte selv sørge for at komme af med affald , incl toiletpapir, som ikke måtte smides i toilettet . Vi fik ikke gjort rent i 5 dage, trods det, at det var incl. Prisen. Meget svært at kommunikere med receptionisten, selv om hun gjorde sit bedste.-
Stayed 5 nights in Mar 2018
Response from christian gutierrez on 21 Mar 2018
gracias por sus comentarios trabajamos todos los días para mejorar nuestros servicios

10/10 Excellent

DOLORES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente !!!!
Fue excelente todo muy confortante, muy buena la atención del personal. Esta ubicado en una zona residencial y céntrica que es la ideal para movilizarse en metro, colectivos y lo mejor caminando. El hecho de que cuente con cochera en el mismo edificio también es muy bueno ya que dá una seguridad y tranquilidad, para dejar en el vehículo compras o elementos que no se necesitan en la habitación, ganando en comodidad. Como ya dije excelente todo. Volveremos Dios mediante.

10/10 Excellent

Jose Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy interesante
Reaslmente uin sitio muy recomendable y con una buenisima relacion calidad-precio
Stayed 1 night in Nov 2017
Gracias por sus comentarios estamos trabajando para mejorar dìa a dìa muy buenas tardes

8/10 Good

andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo Ok
No começo estava assustado por causa das avaliações que li por aqui, mas minha estadia foi excelente! è um apartamento com pia, fogão e frigobar muito bem localizado. Tudo limpo. Não tinha cheiro de cigarro. Funcionários prestativos. O café da manhã é como está na foto, mas fiz compras no supermercado e tudo bem. Excelente relação custo-benefício!
Stayed 5 nights in Oct 2017
Andre muchas gracias por sus comentarios trabajamos todos los dìas para mejorar nuestros servicios muy buen dìa

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
gracias

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Súper bien muy buena atención
Stayed 1 night in Sep 2017
Gracias por sus comentarios muy buen dìa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excelente
O hotel é muito bom, agradável e confortável. A localização é boa, próxima ao Cerro Santa Lucia.
Stayed 4 nights in Sep 2017
Response from Gerencia on 7 Nov 2017
gracias por sus comentarios trabajamos todos los dìas para mejorar nuestros servicios buen dìa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muito bom
O hotel é muito bem localizado perto do prédio das Bellas Artes onde muito fácil acesso a todos os lugares turísticos.
Stayed 4 nights in Aug 2017
Response from Vo Hoteles on 19 Aug 2017
Muito Obrigada por seu comentários. Esperamos Contar con você em uma nova oportunidade. Atte

4/10 Poor

DANIEL

Disliked: Staff & service, property conditions & facilities, room comfort
Tirando a localização, todo o restante é caro para o serviço prestado. As toalhas eram velhas e tinham cheiro de cigarro, o café da manhã era disponibilizado numa typeware, tudo no banheiro é velho e a banheira era alta e perigosa. O wi-fi funcionava precariamente, quando funcionava. Não é um hotel, são estúdios num prédio antigo. Não recomendo.
Stayed 5 nights in Jul 2017
Gracias por sus comentarios, en este momento estamos en proceso de cambio en nuestro Apart Hotel. Nuesto desayuno es tipo Continental, en Apart Hotel. Para futuras reservas, en nuestro hotel Vo Barrio Italia contamos con Desayuno Buffet. Atte, Vo Hoteles

4/10 Poor

Maria d d p

Liked: Cleanliness
Disliked: Staff & service
Poderia ter sido melhor
O quarto é bom, porém o cheiro de cigarro no corredor até chegar ao quarto incomoda muito! O café da manhã, tudo industrializado, eu não prestei atenção ao contrarar que era um apart , sinceramente não gostei, eu ia ficar mais cinco dias, me transferi pra outro onde o café da manhã valia a pena!
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
localização so que eh boa...
bom primeiro internet que anuncia no quarto esquece, cafe da manha tinha que pegar um porta coisa na recepção, que ficava no sexto andar meu qarto era 14 quase nunca estava pronto e vinha tudo contado quantidade de fatias de paes e margarina os recepcionistas que ficavam na portaria nao gostavam de nos por nao fazer parte do predio uma empresa que fica no sexto andar que toma conta dos aptos para locar uma confusão danada ia tomar banho tinha ser rapido senão acabava a agua quente que fica o aquecedor dentro do guarda roupas, como eramos em 3 cada quarto o ultimo geralmente ficava agua no frio, sem internet, ai vai
Stayed 9 nights in Jul 2017

10/10 Excellent

Gerson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
O único inconveniente foi descobrirmos só na hora do banho que a água quente pode acabar principalmente nos horários de pico. Além disso apareceram algumas baratas no nosso apartamento mas nada que se não for detetizado não resolva esse problema. No mais tudo de bom. Eu e minha família recomendamos.
Stayed 6 nights in Jul 2017
Bom Día Gerson, Agradecemos sua estadía con nosso Apart Hotel, nos estamos trabalhando para mejorar nosso hotel. Muito obrigada por seus comentarios. Atte

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
É um predio normal que usaram um andar para fazer o hotel. Tem que tomar cuidado com o horario de chegada. Cheguei as 2 da manha e quase dormi para fora.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Bien

10/10 Excellent

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Rogerio

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel bacana
Gostei bastante do local, do atendimento da recepção rapazes muitos atenciosos, somente deixou a desejar as toalhas que retiravam e não colocavam novamente tínhamos que pedir sempre outras novas, mas um local bem interessante para quem quer ficar tranquilo.

10/10 Excellent

Gisela Lissette

Liked: Cleanliness, staff & service, property conditions & facilities
Limpio, amables y comodo
bien, todo bien... buena ubicación, lo que necesitabamos