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Reviews of NH Ciudad de Santiago

4.5 out of 5
NH Ciudad de Santiago
Avda. Condell, 40, Santiago, Region Metropolitana

Reviews

8.2

Very good

Rating 10 - Excellent. 296 out of 746 reviews" "
Rating 8 - Good. 298 out of 746 reviews" "
Rating 6 - Okay. 94 out of 746 reviews" "
Rating 4 - Poor. 34 out of 746 reviews" "
Rating 2 - Terrible. 24 out of 746 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service
Very clean and good location
Stayed 1 night in Apr 2024
Response from NH Ciudad de Santiago Staff on 24 Apr 2024
Dear Robert,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

maxwell

Stayed 1 night in Mar 2024
Response from NH Ciudad de Santiago Staff on 17 Apr 2024
Dear Maxwell,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio, hermoso, buen servicio al cliente, me encantó la estancia en este hotel!
Stayed 3 nights in Jan 2024
Response from Staff de Nh Ciudad de Santiago on 8 Feb 2024
Estimada Claudia, Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel. Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

10/10 Excellent

ANA, GUADALAJARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio y atención muy buenos
Stayed 4 nights in Dec 2023
Response from Staff de Nh Ciudad de Santiago on 1 Feb 2024
Estimada Ana, Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel. Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities
Great location!
Stayed 3 nights in Jan 2024
Response from Nh Ciudad de Santiago Staff on 29 Jan 2024
Dear John,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Hector

Stayed 1 night in Jan 2024
Response from Nh Ciudad de Santiago Staff on 29 Jan 2024
Dear Hector,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

Marcos, Houston

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Overall, my stay at this hotel was good. I stayed at a room on the 11th floor. It was very spacious and quiet. It had a separate living room, separate large bedroom with a comfy king size bed, large bathroom and huge walk-in closet. The reason I did not give it 5 stars is because the gym was closed the whole week I stayed there. If I knew the gym was closed, I would have stayed somewhere else. They need to disclose that when booking and provide alternatives or compensation. Also, I ordered a burger as room service and it was not good. There are lots of great restaurants within walking distance. I would stay here again.
Stayed 6 nights in Jan 2024
Response from Nh Ciudad de Santiago Staff on 22 Jan 2024
Dear Marcos,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Stayed 1 night in Jan 2024
Response from Nh Ciudad de Santiago Staff on 10 Jan 2024
Dear Don,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

MARBELLA, Orlando

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and comfortable. Staff was very friendly.
Stayed 1 night in Dec 2023
Response from Nh Ciudad de Santiago Staff on 27 Dec 2023
Dear Victor,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Juana

Stayed 4 nights in Dec 2023
Response from Staff de Nh Ciudad de Santiago on 16 Dec 2023
Estimada Juana, Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel. Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

10/10 Excellent

Matias

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
a
Stayed 3 nights in Nov 2023
Response from Staff NH Ciudad de Santiago on 28 Nov 2023
Estimado Matias,Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel.Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good hotel , big room good service
Stayed 5 nights in Nov 2023
Response from Nh Ciudad de Santiago Staff on 28 Nov 2023
Dear Thomas,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Christiaan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, friendly and helpful staff. Nice rooms. Good for a repeat stay.
Stayed 8 nights in Oct 2023
Response from NH Ciudad de Santiago Staff on 8 Nov 2023
Dear Christiaan,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Staff de Nh Ciudad de Santiago on 28 Nov 2023
Estimado Francoise,Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel.Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 5 nights in Oct 2023
Response from Nh Ciudad de Santiago Staff on 31 Oct 2023
Dear Jose,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Christopher Kelly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, clean, helpful staff!
Stayed 3 nights in Oct 2023
Response from Nh Ciudad de Santiago Staff on 17 Oct 2023
Dear Christopher,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

4/10 Poor

Vivianne

Business traveller
Disliked: Staff & service, property conditions & facilities
I did not like that the staff is not warm and client oriented in terms of colaboration and kindness
Stayed 5 nights in Oct 2023
Response from Nh Ciudad de Santiago Staff on 10 Oct 2023
Dear Vivianne,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Orlando Federico

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel is great. The room is very big and spacious. The hotel is great. Perhaps some parts of the hotel need renovation
Stayed 4 nights in Sep 2023
Response from Nh Ciudad de Santiago Staff on 11 Sept 2023
Dear Orlando,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

6/10 Okay

Carmen Menendez

Travelled with family and small children
Disliked: Cleanliness, staff & service
El guardia de seguridad del parking muy mala forma y sin ganas de trabajar , el room service descuidados , me rompieron un cargador del cell . Lo demás bastante aceptable .
Stayed 3 nights in Sep 2023
Response from Staff de Nh Ciudad de Santiago on 6 Sept 2023
Estimada Carmen,Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel.Trabajaremos en los detalles mencionados para mejorar aún más nuestro servicio.Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

10/10 Excellent

Allan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Santiago -- first to note was the outstanding front desk staff -- they spoke English fluently they were friendly and offered great advice on local restaurants attractions and safety. You really need to be safety alert in Santiago I had direct experience with attempted pick pockets -- they stole my decoy wallet too bad for them. I would for sure recommend and stay again at this property.
Stayed 2 nights in May 2023
Response from Nh Ciudad de Santiago Staff on 23 May 2023
Dear Allan,Once again, thank you for taking your time to let us know how was your expereience at our hotel.We deeply sorry for what happened with this pick pocket situation. Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Allan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
The front desk staff were outstanding very helpful with good local information.
Stayed 1 night in May 2023
Response from Nh Ciudad de Santiago Staff on 23 May 2023
Dear Allan,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

William Kim C

Liked: Staff & service
Stayed 3 nights in Apr 2023
Response from Nh Ciudad de Santiago Staff on 18 Apr 2023
Dear William,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Tricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel and they have a great breakfast buffet in the morning. The hotel is centrally located near embassies and a main avenue. The staff is very helpful.
Stayed 3 nights in Mar 2023
Response from Nh Ciudad de Santiago Staff on 30 Mar 2023
Dear Victor,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

rensha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel to stay in Santiago
Very friendly and one of the best hotel to stay in Santiago
Stayed 3 nights in Mar 2023
Response from Nh Ciudad de Santiago Staff on 26 Mar 2023
Dear Rensha,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Joseph, Coffeyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, food, and room was fantastic. Close to the metro and an overall quality stay. Great Wi-Fi too!
Stayed 4 nights in Mar 2023
Response from Nh Ciudad de Santiago Staff on 20 Mar 2023
Dear Josepf,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Yuh Hwa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice room
Stayed 1 night in Feb 2023
Response from Nh Ciudad de Santiago Staff on 6 Mar 2023
Dear Yuh,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

4/10 Poor

Jenny

Stayed 2 nights in Feb 2023
Response from Nh Ciudad de Santiago Staff on 16 Mar 2023
Dear Jenny,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

6/10 Okay

Ernesto

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Nice lobby but bad rooms
It was ok , the lobby has obviously been remodeled abs is the best part of the hotel The rooms need major updating. Everywhere you look in the room needed updating . The sofa in the room was very worn out. Every wall and door has scuff marks. The fixtures were all very old. Because of this the room looked dirty
Stayed 2 nights in Feb 2023
Response from Nh Ciudad de Santiago Staff on 14 Feb 2023
Dear Ernesto,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2023
Response from Nh Ciudad de Santiago Staff on 14 Feb 2023
Dear Sharon,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, very comfortable and good location, excellent breakfast
Stayed 4 nights in Jan 2023
Response from Pablo Carbone - Front Office Manager on 20 Jan 2023
Dear Carlos,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards, Nh Ciudad de Santiago Staff

10/10 Excellent

Alan

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room was clean and comfortable!
Response from Nh Ciudad de Santiago Staff on 29 Dec 2022
Dear Alan,We appreciate the time you took to send us your feedback on your experience at our hotel.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

Christian

Stayed 5 nights in Dec 2022
Response from Staff de Nh Ciudad de Santiago on 12 Dec 2022
Estimado Christian,Agradecemos el tiempo que ha dedicado a enviarnos sus comentarios sobre su experiencia en nuestro hotel.Esperamos volver a recibirle en sus visitas a Santiago. Saludos cordiales,

10/10 Excellent

timothy

Travelled with group
Liked: Staff & service
The staff was courteous and helpful. The room and areas were worn and need of more care. The photos of the facilities were misleading- they show very well maintained rooms. Which was not the case with the room that I was in.
Stayed 2 nights in Oct 2022
Response from Nh Ciudad de Santiago Staff on 25 Oct 2022
Dear Timothy,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

Sesharao

Liked: Cleanliness, staff & service, room comfort
Room are large but the condition of the accommodation is old.
Stayed 2 nights in Oct 2022
Response from Nh Ciudad de Santiago Staff on 19 Oct 2022
Dear Sesharao,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

8/10 Good

JOSE ENRIQUE MARTINEZ

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
the location was perfect for our purposes and the staff was in general very pleasant to work with a. The property was under construction in the lobby area and the dust control was a problem. The suit was not to the standard, laminate floor was old and deteriorated, all around needed an upgrade, bed was very nice surprise. The mini bar was not refill every day, I have to ask for it once, they did, but never did it again for the rest of the stay (10 days); las night we came late and ask to receptionist to bring us a couple of bottle water, the did, but while checking out the next morning, they charge me for them. I didn't want to argue and just paid for them (about 4 American dollars, really expensive by the way). I think that if you offer a couple of water bottles, one soda can and one bottle of beer, one chocolate bar and some chips in your room mini fridge, you should replenish them as consumed by your guest, taking in consideration that your is a long stay and you don't consume all of it every day. If I was there for just one night and empty all of it, surely they would replenish it for the next guest, right? So, why is it that my request was fulfilled when I did call for it, without any charge, but was never done again, and ultimately, was charged at the end when I asked for two bottled water? Am still trying to make sense of it.
Stayed 9 nights in Sep 2022
Response from Nh Ciudad de Santiago Staff on 12 Oct 2022
Dear Jose Enrique,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

6/10 Okay

Alberto

Business traveller
Liked: Staff & service
Hotel is under renovation. Construction noise all day long . This detail wasn’t mentioned on the website at the moment of booking. The staff very helpful and professional. Central location with easy access to transportation. Looking forward to be back when renovations are completed.
Stayed 2 nights in Sep 2022
Response from Nh Ciudad de Santiago Staff on 22 Sept 2022
Dear Alberto,We appreciate the time you took to send us your feedback on your experience at our hotel.We will work on the details mentioned to further improve our service.Looking forward to welcome you again on your visits to Santiago. Best regards,

10/10 Excellent

Carla

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice , kind and really good breakfast in morning.. I recommend
Stayed 1 night in Jun 2022
Response from Pablo Carbone - Front Office Manager on 22 Jun 2022
Dear Carla, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, Nh Ciudad de Santiago Staff

8/10 Good

Timothy

Liked: Cleanliness, staff & service, room comfort
No Frills Clean Hotel
It is a basic hotel, but clean and orderly. Staff will try to be helpful. It is currently under renovation. Location is awesome if you want to explore bellavista and barrio italia
Stayed 1 night in Apr 2022
Response from p on 8 May 2022
Dear Timothy, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, Nh Ciudad de Santiago Staff

10/10 Excellent

John

Liked: Cleanliness
Very friendly staff clean enviornment
Stayed 6 nights in Mar 2022
Response from Pablo Carbone - Front Office Manager on 11 Mar 2022
Dear John, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, Nh Ciudad de Santiago Staff

8/10 Good

ANA, alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice staff and clean place
Stayed 1 night in Jan 2022
Response from Pablo Carbone - Front Office Manager on 22 Jan 2022
Dear Ana, We appreciate the time you took to send us your feedback on your experience at our hotel. Looking forward to welcome you again on your visits to Santiago. Best regards, Nh Ciudad de Santiago Staff

8/10 Good

Luis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Likes: very large and nice room with large bathroom. Comfortable bed and pillow. Close to metro. Internet worked well. Two TVs. Courteous and helping personnel. Free late checkout (but note that that depends on availability). Dislikes: curtains looked soiled. Some rust in the bathtub glass. Air conditioning DID NOT work well (which is a very bad point in Santiago’s hot summer).
Stayed 2 nights in Dec 2021
Response from Pablo Carbone - Front Office Manager on 22 Dec 2021
Dear Luis, We appreciate the time you took to let us know your experience with us. We will keep working to improve in all the mentioned details and we wish to receive you once again in your future travel to Santiago. Best regards

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto para mascotas. Desayuno riquisimo, muy buena ubicacion e instalaciones.
Stayed 1 night in Nov 2021
Response from Pablo Carbone - Front Office Manager on 13 Dec 2021
Buenos días Dominique, Nos complace saber que su estadía estuvo a la altura de los esperado. Los esperamos nuevamente para sus futuras estadías en Santiago de Chile. Saludos cordiales,

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Pablo Carbone - Front Office Manager on 9 Dec 2021
Estimada Mariana, Agradecemos su tiempo invertido en completar su encuesta de satisfacción. La esperamos nuevamente en nuestro hotel cuando lo desee. Saludos cordiales,

8/10 Good

Tomas, Quito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is really good and the Hotel and staff are very nice. The locación however due to the October 2019 problems is not so good as it was before. Now the area is called “ground zero”. You still see lots of destruction around the area with graffiti, metal sheet protection on doors and windows, etc
Stayed 2 nights in Nov 2021
Response from Pablo Carbone - Front Office Manager on 1 Dec 2021
Dear Tomas, We appreciate the time you take to let us know your feelings about your stay with us. Sadly, as you have said, after October 2019 our city suffer some changes, although we keep working to offer a great service to all of our guests. You will be very welcome on your future visits to Santiago de Chile. Best regards,

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great suites and good layout
Stayed 6 nights in Oct 2021
Response from Pablo Carbone - Front Office Manager on 9 Nov 2021
Dear Luis, We appreciate your feedback about your stay in our Hotel, Nh Ciudad de Santiago. You will be welcome for future stay in Santiago de Chile. Best Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room with lots of space in the bathroom also. Front desk helpful with recommendation for dinner.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Cecilia

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is being reapired and it was noisy and dirty
Stayed 1 night in Oct 2019
Response from Miguel on 8 Oct 2019
WE ARE IN HOTEL REMODELING AND WE INVITE YOU TO COME WHEN YOU ARE READY. IT WILL BE VERY CUTE,