Interior

Reviews of Mito Casa Hotel

3 out of 5
Mito Casa Hotel
Providencia 139, Santiago, Region Metropolitana

Reviews

8.6

Excellent

Rating 10 - Excellent. 88 out of 182 reviews" "
Rating 8 - Good. 62 out of 182 reviews" "
Rating 6 - Okay. 22 out of 182 reviews" "
Rating 4 - Poor. 9 out of 182 reviews" "
Rating 2 - Terrible. 1 out of 182 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Martin

Stayed 3 nights in Mar 2020

8/10 Good

Sauyan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Cute Hotel
Very cute hotel. The room was spacious, clean, staff were friendly. I like the breakfast in particular, there was a self-serve orange juice machine, we could made our freshly made juice!👍 There was a massive protest right in front of the hotel, the nearby metro station was closed. Travelers planning to stay must be careful.
Stayed 2 nights in Mar 2020

8/10 Good

Felipe, Belo Horizonte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good placement between Patio BellaVista and Barrio Itália. The floors can be a bit too noisy if you don’t sleep deeply. Good breakfast. Excellent staff!
Stayed 3 nights in Feb 2020

10/10 Excellent

Angie, Cheshire,UK

Liked: Cleanliness, staff & service
This is a lovely boutique hotel. Room was spacious and had character. Nice comfy bed. Our room also had a large balcony/terrace which was nice to sit out on after a day strolling around. The couple who owned/ran it were wonderful, very friendly, helpful and courteous. Tasty breakfast.
Stayed 1 night in Feb 2020

8/10 Good

Data, Toronto, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly property manager, always willing to help and speaks very fluent English. No in room washroom facility but overall excellent location makes it all worth the stay there.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is rustic with wood floors and breakfast is like eating in your Grandma's kitchen. The bed was comfortable and the hotel quiet inside despite being on a busy street. The staff were excellent and spoke excellent English and went above and beyond for our stay. Thank you for a good stay at your hotel.
Stayed 1 night in Nov 2019

8/10 Good

jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and good location.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, the staff were extremely helpful! The rooms were charming, like going back in time. Very comfortable bed!
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Charmingly Old-Fashioned
Mito Casa was absolutely delightful. First, the bad parts: the floorboards were squeaky, but I found it charming. Also, the Wi-Fi was too slow to stream video, but I didn't go to Santiago to watch Netflix. The central location is great, the house decor was absolutely charming, and MY BATHROOM HAD HEATED FLOOR TILES. The service also went above and beyond - I mentioned that I needed some emergency sugar on-hand due to my diabetes, and not only did they provide me with boxed juices gratis, they also gave me some extra sugary snacks and refreshments to keep me going on the road at check out time. I unreservedly recommend staying at Mito Casa when visiting Santiago.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Great location and staff. Mini fridge did not work and did not appear to have air conditioning sufficient to cool the room without opening the window, which then made the room REALLY noisy.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was an amazing place to stay. Close to a park and the metro in Santiago. The staff are extremely helpful, kind, and available for their guests. Breakfast was amazing and the hotel is absolutely gorgeous. Will definitely be returning.
Stayed 3 nights in Dec 2018

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, aspecto, limpieza y comodidad. Las señoras del desayuno muy amables y atentas! Lo único malo es que el wifi nunca funcionó bien, llamamos y el de recepción nunca nos dio respuesta.
Stayed 4 nights in Oct 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice accommodation
Lovely accommodation with interesting and pleasant furnishings. Very clean. Separate bathroom wasn't a problem. Staff friendly and obliging and spoke English. We appreciated the 'breakfast pack' we were given when we had to leave before breakfast time.
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good hotel, but beware of the ground floor
I enjoyed our stay at Mito Hotel, but could have been better. We stayed for a week and had a late night check in (2 AM). Were received quickly. The front desk staff was super helpful and sometimes chatty, which I liked. One time Oscar helped us with a tour operator that was late for pickup, which otherwise we would probably have lost. Breakfast is varied, delicious, fresh and abundant, the hotel decoration and complimentary glass of wine were superb. Booked a room with a private bathroom outside the room, and city views. However, upon check in were directed (without asking) to another room in the ground floor, with a in-room bathroom and with garden views. So far so good - as it seemed like an upgrade, except that later on our stay we discovered that staff and (presumably) other guests would like to go to the garden and smoke / chat. This by itself is not a problem, but smoke and noise filters through the room door and was incredible irritating. One particular incident happened at 12:00AM and was impossible to sleep! I had to go outside and ask the gentlemen smoking to please move somewhere else, as the noise and smell was too much. The room was small, the bed and linings were very comfortable and warm. There was no AC, but we didn't need it (second week of April, not too hot or cold yet). The TV didn't work, but we didn't need it either so no big deal. The bathroom was clean and elegant. Light leaks through the door from the garden, which was not a problem for us.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and friendly
Excellent! Arrived VERY early and the room was ready and they welcomed us warmly. Very helpful.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Looks better in photos than in real life
The place looked great in the photos, but not in person. Cute style, but was dingy and dirty up close. The location was great but you can do MUCH better in the same area. We checked into Hotel Boutique Tremo directly across the river after leaving Mito, we paid a lot less for a MUCH nicer, cleaner, lighter hotel.

6/10 Okay

Faysal, bethesda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location, staff and breakfast
Great staff, wonderful people and service. Breakfast is good. I wnated to stay more but here is one or two things: Private bathroom is outside the room. Floors are super squeaky. You cannot walk around in the room without waking up your family and other tenants. The hotel should invest in some squeaky floors silencers. The Cable TV channels are in spanish no english, german, Italian, french or Portuguese channels.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Great location and friendly and helpful staff.
Second time visiting Casa Mito Hotel but the maintenance had decline within the years. Dirty doors and walls and showers blocked every time at shower time. Apart from that great services and polite staff!

8/10 Good

Anna, Western Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Mito Casa Hotel
We had a basic room. Very small but adequate. Mostly helpful staff, nice breakfast. Good location. Friends found the upstairs noisy with all the wooden floors.

4/10 Poor

Marco, Lima

Liked: Cleanliness
Disliked: Staff & service, room comfort
Good Location, not so good feeling.
Although it's well located (1 block away from the metro), it's an old construction which they want to make it look like "rustic", If you're on business, get ready to have breakfast somewhere else because it's served from 7:30 to 10:30 and due to rush hours traffic in Santiago, one needs to be heading anywhere before 7:30. If you can have breakfast at the hotel, I tell you it's not impressive either, very few options to choose from and quite a tiny room that serves as dining. I could not believe when I got there, that my bathroom was outside my room! It's a private bathroom, only for my room but, outside the room? I'm not used to it. TV's & cable didn't work well either. wake up calls were not made.

8/10 Good

Jacqueline, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal Staff and Great Location!
I had a wonderful experience at Mito Casa. It was a cute, fun little hotel located in the perfect spot within walking distance to Bellavista and right next to the metro station. The staff is what truly sets it apart. They are so patient, kind, and willing to help you make the most of your stay. I felt so safe staying there by myself. I would absolutely stay there again. I recommend bringing a pair of flip flops as the old wooden floors may be precarious if you try to navigate them with bare feet. Thank you so much for a wonderful time!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

michelle, Port macquarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
We had a great time nice and central to city and trains

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
not too bad...
There was only a bed in the room -- no desk and no chair. If you want to eat, drink, write, or whatever else on the bed, it would be the best choose to stay here. Location was really nice. Staffs -- female staffs were very helpful and friendly, but male staffs were cold. One man never smiled, and another was arrogant.

10/10 Excellent

Jennifer, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem!
A charming, old boutique hotel but with amenities modernised and charming public rooms and bedrooms. Great location. Staff incredibly helpful, lovely breakfast in charming dining room or in enclosed garden courtyard. My room was on ground level next to the courtyard, so possibly could be noisy, but didn't bother me. Very comfortable bed.

10/10 Excellent

Adriano, Lisbon, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nicely decorated, pleasant staff, wonderful
Apart from the nuisance of having a private bathroom outside your room (in your room's floor lobby), which was perfectly fine for me, I really enjoyed this hotel. The staff was most pleasant and helpful, breakfast options were adequate, rooms were tastefully decorated, including useful clothing shelves and a small wash basin inside the room. There was no elevator, but the staff helped me with my bags.

8/10 Good

Fran, St. Simons Island, Ga

Liked: Cleanliness, room comfort
good location and lots of bang for the buck
We booked this hotel based on excellent reviews from many people. Cited were the warm hosts and good location. For me, the staff was helpful and pleasant, but certainly not overly warm or welcoming. We requested a room on the main floor so as not to have to carry our bags up the stairs, as they were heavy and there is no elevator. Our room, while small, was well appointed with a comfortable bed, nicely remodeled bath and nice amenities, such as toiletries, hair dryer and internet. A glass of complementary wine was offered in the early evening. The main problem for us was that it was quite hot in Santiago during the 3 days of our visit. This hotel is not air-conditioned, which, for Americans, is a big surprise. The room, when we checked in at 2pm, was stifling. We had to leave the lone window open all day and all night(no screen). We felt safe, as the room was an interior room facing the courtyard. However, the courtyard was noisy and we could hear doors slamming and the clatter of dishes from the adjoining breakfast room. On the plus side, the buffet breakfast was bountiful and way more than we expected. The hotel has charm and is well-located, near parks and public transportation. I think if the weather had not been so very hot, our rating would have been much higher.

6/10 Okay

Michael, London

Liked: Cleanliness
Mito Casa Jan 2015
small room, no ac but even in summer night time temp was pleasant for sleeping. We had a room on the ground floor on the courtyard. Quiet as can even with 6 lane busy road just outside the front door. No one was in to tidy up the room on a daily basis. Breakfast was good, staff friendly and helpful. The room was getting a bit tired, paint not great, towel bar by sink loose.

8/10 Good

Jerry, San Antonio, Texas

Liked: Cleanliness, staff & service, room comfort
Good value, good location, good service.
Stayed one night; front desk Juaquins (one at night, another the next day) both spoke good English, were very friendly and helpful. They let us lounge in the lobby for several hours since our flight wasn't until 10:30pm. Best pro: location. Short walk to University neighborhood restaurants, etc. plus the zoo and city 'central park'. Clean room with TV and bath. Good breakfast. Con: no AC and no elevator. Fan in room was good.

8/10 Good

nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel in city near metro station.
Nice old hotel with very pleasant people. Best continental breakfast. No air conditioning so a bit warm in Dec.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel,close to metro and in a nice part of to
We were greeted very pleasantly and efficiently. Luggage was brought to our room and all of our questions were answered. Since we had to leave at 3:30 AM we couldn't take advantage of the breakfast included in the price. We were pleasantly superior when a cold breakfast was bagged and waiting for us when we left! They even arranged for a taxi. Excellent value for the money.

8/10 Good

Veronica, New Zealand

Liked: Cleanliness, staff & service, room comfort
Cute Hotel
Great hosts, cute hotel. If you're looking for a central point in town this is it.

8/10 Good

Eric, Arlington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Very friendly staff, hotel in a nice location within walking distance to main sights. The breakfast area might be a tad small, but the breakfast itself is quite adequate.

10/10 Excellent

karen, solihull, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near sights, restaurants and bars
Very comfortable hotel with the best breakfast of the holiday and the only one which was different each day. The hotel was near the very cheap metro so easy to get to and from the airport on public transport. Hotel was also within walking distance of many sights and also near great restaurants and bars. We had a lovely quiet room at the back of the hotel with a great terrace/balcony.

10/10 Excellent

Nancy, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Santiago
We arrived hours before check in but Tamara , the manager, showed us to our room promptly. She was very helpful with directions and so nice. Her English was perfect. Our breakfast was lovely and the rooms were charming. It was a wonderful start to our Chilean vacation!

10/10 Excellent

Zac, Arlington, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Breakfast is Amazing
The breakfast is divine. Location is pretty good (located very close to a major metro stop), is in a safe area of town, decent view, but the service is what sets this hotel apart. We got in late on our first night and left really early on our day of departure, but this caused no problems. The front desk also helped us make our own way to Valparaiso for a day trip, saving HUNDREDS of dollars (compared to one of the organized tours).

8/10 Good

Isa, Delaware; Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and good location
The hotel is located in a very convenient location, next to one major metro station. The room was clean and quite comfortable, with TV included. The furniture was a little old, but I didn't really mind. The bathroom is private, but it's not in the room (the staff will give you a key to open it). The breakfasts were pretty good too. The staff was incredibly helpful and nice. The only thing that was a little annoying was that my room faced the main road (Providencia) which had a lot of traffic and I could hear it. This was not a very big issue and I actually slept pretty good during my whole stay.

10/10 Excellent

Anne, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming little hotel
Perfect hotel for those who look for a hotel with personality and charm. Small, conveniently located boutique hotel close to metro and major road for taxis. Walking distance to sights. Rooms are small but very nice and clean. Comfortable beds. Inner courtyard very nice and quiet. I stayed in two different rooms on two different dates and both rooms held a nice high standard and appeared recently renovated. Staff is friendly and very helpful. I can warmly recommend this hotel.

10/10 Excellent

Ian, Oakland, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected tranquility in Santiago
After two weeks of pleasant but generic hotels I arrive at Mito Casa to find a room that opens to a bamboo garden. To sit outside in tranquility and read my book while enjoying a very European breakfast buffet was a treat. Even my local friend from Santiago said "wow" and took a card to make referrals.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Nice Hotel!

8/10 Good

Ann, Sydney

Liked: Staff & service, property conditions & facilities, room comfort
Handy location
We enjoyed our stay. Staff were very pleasant. Nice breakfast. Excellent free wifi. Walking distance to Metro and 2 good restaurant areas.

8/10 Good

Reza, Toronto

Liked: Cleanliness, staff & service
Convenient location
Small hotel with very helpful staff. conveniently located near downtown Santiago.

10/10 Excellent

Eva, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!!!
We absolutely loved staying in the hotel. The location was perfect with the metro station just a few meters away. The hotel staff was beyond nice and helpful. The bed was very comfortable and their breakfast was delicious!! The hotel is very nicely decorated in a beautiful historical building. Some rooms have bathrooms across the hallway but it wasn't a big deal for us. I would definitely go back. We had great time there.

10/10 Excellent

Jacqueline, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well situated hotel with charm and character.
The hotel is well situated; most sites are within walking distance of the hotel. Hotel is a nice oasis from bustling city; it is right across from a park-like walking/biking corridor. The staff was very helpful and courteous.They go out of their way to provide information and assist with requests. Breakfast area is very pleasant and food is good.

10/10 Excellent

Eva, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, nice and safe neighborhood.
We arrived couple hours early and the hotel owners were very accomodating and super helpful. The room was small (just like it said it would be on expedia.ca so no surprises there) but very comfortable, nice and clean. Loved the courtyard where our room faced to. Breakfast area was so cute and the food was very tasty.
View from our room
Court yard
Sitting area
Sitting area

10/10 Excellent

Dean, Afghanistan/Iron River WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTELY AWESOME!
Stayed here for one night before continuing on to Mendoza Argentina & to climb Mount Aconcagua. Hotel is in the perfect location being less than 5 minutes away from everything. There's an ATM just 30 feet from the front door of the hotel too. Taxi cost from airport to hotel was 17,000 Pesos which is about $30. To the bus station the taxi cost 8000 Pesos/$15. The hotel staff are so nice. Great running area in the nearby park too. Very safe here, even at night. Never had a worry about safety. Overall it is an awesome hotel!

10/10 Excellent

Jodi, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great B&B
Great service at this hotel. Front desk staff we very knowledgable. Gave lots of suggestions for where to eat and how to get around the city. Clean hotel with good breakfast.