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Reviews of Intimo Hotel Miraflores

2 out of 5
Intimo Hotel Miraflores
106 Miraflores, Santiago, Región Metropolitana

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 54 reviews" "
Rating 8 - Good. 16 out of 54 reviews" "
Rating 6 - Okay. 7 out of 54 reviews" "
Rating 4 - Poor. 4 out of 54 reviews" "
Rating 2 - Terrible. 6 out of 54 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bueno y tranquilo
El hotel es antiguo y el edificio muy bonito, frente al cerro Santa Lucia cerca de metro y Alameda. Es tranquilo y el personal muy amable y respetuosos. Tiene lo justo y necesario para una estadía por salud o trámites. No hay aire acondicionado ni desayuno, pero me entregaron agua caliente para prepararme mi mate en la mañana y tarde.
Stayed 2 nights in Jan 2024
Response from administrador on 7 Feb 2024
Hola Lourdes, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

6/10 Okay

Nixaliz, Bronx

Disliked: Amenities
Very convenient location. Basic room with basic necessities in a great location. Very close to the metro station and a 10-15 min walk to the main square.
Stayed 6 nights in Nov 2023
Response from administrador on 19 Jan 2024
Hola Nixaliz, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Max

Liked: Cleanliness, staff & service
Very friendly and sweet hotel, especially Valentina's help to find the parking garage after her working time is very helpful, as she can speak Spanish and English.
Stayed 1 night in Dec 2023
Response from administrador on 19 Jan 2024
Hola Max, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
I’ve stayed in hotels, airbnbs, and hostels in over 20 countries and this was the filthiest place I have ever stayed. There was long black hair on floor and on bedding, the curtains were musty, there were even dirty handprints on the white bathroom door. The shower is smaller than a coffin, was very difficult to get clean. Additionally the property says no smoking but it smelled strongly of smoke. They try to make it look like a cool historic building and added some colorful LEDs and mirrors to give it an upscale vibe, but it truly is as poor quality as you can imagine. Very old mattress you can feel the springs pushing through. STAY AWAY.
Stayed 2 nights in Dec 2023
Response from administrador on 19 Jan 2024
Hola Michael, lamentamos leer que su estadía no fue agradable del todo. Gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

2/10 Terrible

Elzbieta

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I would never stay there again and would not recommend it. It was filthy, towels stained, used soap bar left in the bathroom. I requested new bedding and towels which I received but when I started changing it I was appalled at the condition of the mattress. This whole place needs to be renovated and upgraded. It is really, really bad. 😞
Stayed 3 nights in Nov 2023
Response from administrador on 25 Nov 2023
Hola, Elzbieta. Lamentamos saber que su estadía no fue del todo su agrado. Sin embargo, gracias por su comentario ya que nos ayuda a mejorar la calidad del servicio.

8/10 Good

ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from administrador on 20 Nov 2023
Hola Ricardo, gracias por su comentario, nos ayuda a mejorar la calidad del servicio. Esperamos haber cumplido con sus expectativas

10/10 Excellent

Yelitze

Stayed 15 nights in Nov 2023
Response from administrador on 21 Nov 2023
Hola, Yelitze. Gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location & price!
Check in with Valentina was wonderful. She is a great ambassador for the hotel. Loved my room with the huge bed & window overlooking a park & gorgeous building. Perfect location in the historic district. Lots of hot water, too and wifi worked great.
Stayed 2 nights in Nov 2023
Response from administrador on 13 Nov 2023
Hello,Charlene. Thank you for your comment, it helps us to improve the quality of service.

10/10 Excellent

Trinidad Victoria

Stayed 1 night in Oct 2023
Response from administrador on 24 Oct 2023
Muchas gracias por compartir su experiencia, esperamos volver a verlo en nuestras instalaciones.

8/10 Good

Andrea, WHITE PLAINS

Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in Aug 2023
Response from administrador on 27 Aug 2023
Buen día, muchas gracias por su comentarios, su aporte nos ayuda cada día a mejorar. Cordial Saludo.

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service
It is located in downtown Santiago
Stayed 1 night in Jul 2023
Response from administrador on 27 Aug 2023
Asi es.

6/10 Okay

Hugo

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and not much more.
The hotel is more like a motel, my room had red lights and mirrors in the ceiling and walls, I was looking for a nice room to sleep and the room was not great. The bed was in terrible conditions, the same with bedsheets, towels and bathroom. Also the WiFi didn't work during my whole stay. It is Just a place to sleep if nothing else is available.
Stayed 1 night in Dec 2022

4/10 Poor

Deividas, Santa Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location, very friendly staff.
Stayed 1 night in Nov 2022

6/10 Okay

Alexander

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ziemlich dreckig. Im Bad und auf der Bettwäsche fremde Haare und Dreck. Das Fenster konnte man nicht wirklich schließen. Die Lage ist super, der Rezeptionist war sehr nett.
Stayed 1 night in Mar 2024
Response from administrador on 28 Mar 2024
Hallo Alexander, vielen Dank für Ihren Kommentar. Er hilft uns, die Servicequalität zu verbessern.

10/10 Excellent

JEONGKWAN

Stayed 1 night in Mar 2024
Response from administrador on 18 Apr 2024
Hola JEONGKWAN, gracias por su comentario. Nos ayuda a mejorar la calidad del servicio.

8/10 Good

Mislenis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo recomiendo por lo agradable del trato de los empleados, la decoracion sencilla pero acogedora
Stayed 14 nights in Jan 2024
Response from administrador on 2 Mar 2024
Hola Mislenis, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

8/10 Good

jose

Liked: Staff & service, property conditions & facilities, room comfort
El lugar en si bastante bueno, la atención y la comodidad de la habitación, el baño le falta más limpieza y las paredes de la habitación
Stayed 1 night in Feb 2024
Response from administrador on 2 Mar 2024
Hola Jose, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Eliete rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoas muito acolhedoras nos ajudaram bastante o local é bem localizado em frente ao cerro santa lucia e ao lado da rua augustinas unico ponto negativo é nao servir cafe da manha
Stayed 4 nights in Jan 2024
Response from administrador on 7 Feb 2024
Hola Eliete Rosa, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Ridha

Stayed 1 night in Jan 2024
Response from administrador on 21 Mar 2024
Hola Ridha, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

6/10 Okay

claudio

Disliked: Cleanliness, amenities, property conditions & facilities
bien situe par contre chambre tres petite mais pour le prix c est ok
Stayed 2 nights in Jan 2024
Response from administrador on 7 Feb 2024
Hola Claudio, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good place!
Nice hotel for a nice price.
Stayed 1 night in Jan 2024
Response from administrador on 19 Jan 2024
Hola Erik, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Jair

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conexão Santiago
Ótimo local, atendimento excelente dos profissionais do hotel.. fomos muito bem recebidos!!
Stayed 1 night in Dec 2023
Response from administrador on 19 Jan 2024
Hola Jair, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from administrador on 19 Jan 2024
Hola Enrique, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Enrique

Stayed 2 nights in Nov 2023
Response from administrador on 19 Jan 2024
Hola Enrique, gracias por su comentario, nos ayuda a mejorar la calidad del servicio.

10/10 Excellent

Pedro

Stayed 3 nights in Nov 2023
Response from administrador on 21 Nov 2023
Hola Pedro, gracias por tu comentario, nos ayuda a mejorar la calidad de nuestro servicio.

10/10 Excellent

Romina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from administrador on 14 Nov 2023
Buen día, Romina. Gracias por tu comentario, nos ayuda a mejorar la calidad del servicio. Esperamos verla nuevamente en nuestras instalaciones

2/10 Terrible

Alexandra

Stayed 4 nights in Nov 2023
Response from administrador on 10 Nov 2023
Buen día, Alexandra. Ofrecemos disculpas por no haber cumplido las expectativas, gracias a su comentario haremos una retroalimentación para mejorar la calidad del hotel.

4/10 Poor

Mireya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from administrador on 7 Nov 2023
Hola buenas noches, Srta. Mireya gracias por dejar su reseña. ¡Vuelva pronto

8/10 Good

Silvani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom o local
Local confortavel e de facil acesso para varios lugares de Santiago,pessoal atencioso e prestativo,eu recomento.
Stayed 5 nights in Oct 2023
Response from administrador on 3 Nov 2023
Buenos dias, Silvani gracias por dejar tu reseña y recomendarnos, te agradecemos ¡vuelve pronto¡

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propiedad en buenas condiciones y facil acceso.
Stayed 1 night in Oct 2023
Response from administrador on 1 Nov 2023
Hola, Joshua. Gracias por compartir tu experiencia, nos ayuda a mejorar la calidad de nuestro servicio. Esperamos volver a verlo

6/10 Okay

Andrea

Stayed 4 nights in Oct 2023
Response from administrador on 9 Nov 2023
Hola buenas noches Srta Andrea Gracias por dejar su reseña ¡vuelva pronto¡

10/10 Excellent

Bruno Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia Perfeita no Centro de Santiago!!!
O Hotel fica em frente o Cerro Santa Lúcia, a passos do metrô Santa Lúcia no bairro de Miraflores! Em frente o Metrô tem um Mc Donalds! É um hotel excelente, com TV a cabo, ar condicionado, aquecimento! Me surpreendeu de forma positiva, foi uma estadia excelência!!! Quando voltar a Santiago novamente me hospedarei no hotel Intimo!!!! Gracias Diego, Jimmy, Carlos, personas sensacionales!!! Espetacular!!!!
Stayed 4 nights in Oct 2023
Response from administrador on 17 Oct 2023
Muchas gracias por su valiosos comentarios. Trabajamos cada día mejor para usted. Cordial saludo

8/10 Good

Francisco Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from administrador on 24 Oct 2023
Muchas gracias por compartir su experiencia, esperamos volver a verlo en nuestras instalaciones.

8/10 Good

Bruno

Liked: Cleanliness, staff & service
Bom custo benefício.
Bom custo benefício. Boa localização.
Stayed 5 nights in Sep 2023
Response from Administrador on 25 Sept 2023
Muchas gracias por sus comentarios. Cordial Saludo

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from administrador on 24 Oct 2023
Muchas gracias por compartir su experiencia, esperamos volver a verlo en nuestras instalaciones.

2/10 Terrible

ALEJANDRO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel ya no es hotel es un MOTEL, Para los momentos. Pesimo, poca higiene, habitaciones mal holor y impregnada a cigarro. Lamentable, me retire y cambie de inmediato de hotel.
Stayed 1 night in Aug 2023
Response from Administrador on 31 Aug 2023
Muchas gracias por sus comentarios. Lamentamos mucho que su estadía no haya sido la esperada por parte de nosotros. Queremos mejorar para usted con el animo, que en una nueva estadía, los cambios se vean reflejados para usted. Vamos a realizar, todos los mantenimientos preventivos del caso. Cordial Saludo

10/10 Excellent

Agustin

Stayed 3 nights in Jul 2023
Response from Administrador on 27 Aug 2023
.

8/10 Good

Alexis

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Tranquilo
Stayed 1 night in Jul 2023
Response from Administrador on 27 Aug 2023
Ubicado en una de las zonas más céntricas de Santiago

8/10 Good

Rômulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel
Excelente localização. Próximo ao metrô e ao Cerro Santa Lucía. Quartos confortáveis.
Stayed 1 night in Jun 2023

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service
Central y buena Recepcion , detalle importante que la cama eran dos camas individuales juntas no una cama de dos plazas originalmente
Stayed 1 night in Jun 2023

4/10 Poor

Fritz Gerhard

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Alejandra

Stayed 1 night in Jan 2023

8/10 Good

Alexis Ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sugiero mejorar la conexión de internet

2/10 Terrible

Guillermo

Disliked: Amenities
No me gusto que me cambiaran de habitación sin consultarme, poco servicial el personal, la regadera de la primer habitacional no servia y tampoco funcionaba la tv, lamentablemente me decepcionó el servicio del hotel
Stayed 4 nights in Nov 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nada parecido a la foto.
Es un hotel para parejas, al parecer. Lo único que salvó fue que está cerca de la U. de Chile.
Stayed 2 nights in Nov 2022

10/10 Excellent

osvaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente custo benefício.
Excelente custo benefício. Quarto bem pequeno, mas para quem estiver sozinho é o suficiente. Localização excelente, perto do centro da cidade, fácil locomoção. Recomendo
Stayed 1 night in Nov 2022

10/10 Excellent

Aivy Hellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo recomiendo
Recomiendo el hotel porque su ubicación es excelente, ya que está en un lugar céntrico, a unos cuantos metros de la Biblioteca Nacional y el Cerro Santa Lucía, asimismo el precio es accesible y la atención es buena.
Stayed 5 nights in Nov 2022

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 2 nights in Nov 2022

6/10 Okay

angel

Liked: Staff & service
Ya hay q repararlo es demasiado viejo
Stayed 4 nights in Sep 2022