Mandarin Oriental, Santiago
5.0 star property

Family ski hotel with 2 restaurants

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your current months are April, 2024 and May, 2024.
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May 2024

Mandarin Oriental, Santiago

Photo gallery for Mandarin Oriental, Santiago

Lobby
Premium bedding, minibar, in-room safe, desk
Aerial view
Premium bedding, minibar, in-room safe, desk
Cocktail bar, pool views, open daily

Overview of Mandarin Oriental, Santiago

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast available
  • Pet-friendly
  • Parking included
  • Air conditioning
  • Restaurant
The price is ₹16,926
Price available on 19/04/2024

Explore the area

Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Popular LocationSenso2 min walk
  • Popular LocationParque Araucano5 min walk
  • Popular LocationTobalaba Station9 min drive
  • AirportSantiago (SCL-Arturo Merino Benitez)28 min drive
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Room options

Deluxe Room, 1 King Bed, Accessible

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 2
  • 1 King Bed

Executive Room, 2 Queen Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

Premium Suite, 1 King Bed, Terrace

cleanliness

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (View)

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed

cleanliness

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 King Bed, Terrace

cleanliness

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

Premier Suite, 1 King Bed

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

Deluxe Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

Club Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Premium bedding
Bathrobes
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

Santiago

Mandarin Oriental, Santiago is located in Las Condes, a neighbourhood in Santiago, and is next to a golf course. Plaza de Armas and Parque Bicentenario are notable landmarks, and travellers looking to shop may want to visit Parque Arauco Mall and Costanera Center. Travelling with kids? Don't miss KidZania Santiago. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.

What's nearby

  • Parque Arauco Mall - 6 min walk
  • KidZania Santiago - 13 min walk
  • Costanera Center - 4 min drive
  • Clinica Alemana - 4 min drive
  • Plaza de Armas - 8 min drive

Getting around

  • Hospitales Station - 10 min drive
  • Military Academy Station - 19 min walk
  • Santiago (SCL-Arturo Merino Benitez) - 29 min drive

Restaurants

  • McDonald's - 6 min walk
  • Café Mokka - 6 min walk
  • Lolita Jones - 6 min walk
  • Fe Restoran - 6 min walk
  • La Cabrera Chile Alonso - 7 min walk

About this property

Mandarin Oriental, Santiago

Luxury family-friendly hotel near Costanera Center
Located close to Parque Arauco Mall and KidZania Santiago, Mandarin Oriental, Santiago provides 18 holes of golf, a poolside bar and a terrace. Hit the slopes at this hotel featuring a ski shuttle. Enjoy Italian cuisine, garden views, and brunch at the two on-site restaurants. In addition to a coffee shop/cafe and a garden, guests can connect to in-room WiFi (surcharge), with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
Other perks include:
  • A seasonal outdoor pool and a children's pool, with pool umbrellas
  • Free self-parking
  • Limo/town car service, cooked-to-order breakfast (surcharge) and bike hire
  • An electric car charging station, express check-out and babysitting (surcharge)
  • Guest reviews give top marks for the first-rate property condition
Room features
All 310 rooms boast comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with free toiletries and hairdryers
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, French, Portuguese, Spanish

Sustainability

Sustainability practices

Electric car charging station
Change of bedsheets on request
Change of towels on request
Bicycle rentals
Garden
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM–10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18 holes of golf
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 22 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lb per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 80.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

How much does it cost to stay at Mandarin Oriental, Santiago?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental, Santiago on 19 Apr 2024 start from ₹16,925.63, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mandarin Oriental, Santiago pet-friendly?

Yes, Mandarin Oriental, Santiago allows dogs (limit 1 total) with a maximum weight of up to 40 lb per pet. There's a fee of USD 50 per pet, per day. Service animals are exempt from fees.

How much is parking at Mandarin Oriental, Santiago?

Self-parking is free at this property.

What time is check-in at Mandarin Oriental, Santiago?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Mandarin Oriental, Santiago?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Where is Mandarin Oriental, Santiago located?

Located near the slopes, this Las Condes hotel is next to a golf course, within a 15-minute walk of Parque Arauco Mall and KidZania Santiago, and close to winter sports, such as cross-country skiing. Clinica Alemana and Costanera Center are also within 3 mi (5 km). Military Academy Station is 19 minutes by foot and Alcantara Station is 21 minutes.

Mandarin Oriental, Santiago Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 406 out of 620 reviews" "
Rating 8 - Good. 137 out of 620 reviews" "
Rating 6 - Okay. 47 out of 620 reviews" "
Rating 4 - Poor. 16 out of 620 reviews" "
Rating 2 - Terrible. 14 out of 620 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Ramon

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Spacious hotel. Safe area.
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing views and big spacious garden area with pool and waterfall. The service is excellent, the food options are great from poolside, breakfast buffet, and restaurants. I really was impressed by the bakery that turns amazing patisserie on a daily basis (in house). The rooms are spacious and well appointed. I really enjoyed my visit.
Stayed 3 nights in Feb 2024

6/10 Okay

Sreenivasan

Stayed 1 night in Mar 2024

10/10 Excellent

Michael, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well maintained property and excellent service from on site staff. Only issue was we had connected with the hotel a number of times prior to our stay about linking our 2 reservations, as they were made at different times, so that we did need to change rooms, and our requests to be at the highest floor possible and away from the elevators - none of this was followed when our room was assigned. Others in our group who booked after us, with no specific requests were given higher floored rooms away from elevator - same room type, we were initially assigned a room on the 2nd floor right across the elevators. Once we spoke to Christina at reception, she confirmed the messages were there, and did end up moving us up to the 6th fl, a few doors away from elevators. Once that was address to a degree, it was a wonderful stay.
Stayed 3 nights in Feb 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service
The Mandarin Oriental advertises (and prices) itself as a top luxury hotel. Essentially a remodeled Hyatt Hotel, the rooms were nice but nothing special to justify the high costs. The staff was top notch; however, the onsite food was mediocre. We ate at both restaurants and the pool area, and the food just wasn't good. Small sizes and high prices were included. Much better to walk (10 minutes) to the Parque Arauco and eat at one their dining establishments. If you're looking for a truly 5-star hotel, this is not the place for you. We did arrive in the morning but couldn't access our room until 3:30 PM.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Feb 2024

6/10 Okay

Mustafa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Great location with lots of walkable restaurant options. Pool is nice facility to have in the very hot summer. Rooms are spacious with nice bathroom. Air conditioning was NOT working well, which made sleeping miserable. I asked the staff to address several times to no relief. They also need more front desk staff working at peak hours as lines can build up.
Stayed 3 nights in Feb 2024