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Reviews of Almacruz Hotel y Centro de Convenciones

4 out of 5
Almacruz Hotel y Centro de Convenciones
San Antonio 65, Santiago, Region Metropolitana

Reviews

8.0

Very good

Rating 10 - Excellent. 157 out of 438 reviews" "
Rating 8 - Good. 170 out of 438 reviews" "
Rating 6 - Okay. 66 out of 438 reviews" "
Rating 4 - Poor. 27 out of 438 reviews" "
Rating 2 - Terrible. 18 out of 438 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ros

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later
Stayed 1 night in Mar 2024
Response from Team Almacruz on 27 Mar 2024
Dear RosarioWe are deeply sorry to read this, it is not our intention to make people feel bad, on the contrary all our team works very hard to provide a warm treatment to all our guests and visitors. We are also frustrated to know that we hurt your sensibility and we hope you have recovered from this. We will reinforce this with our team, Thank you very much for sharing.

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service
Disliked: Amenities
Run down room, no bar, no coffee machine
Stayed 1 night in Mar 2024
Response from Team Almacruz on 26 Mar 2024
Thank you for visiting us and for your review Tatiana.

6/10 Okay

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.
Stayed 4 nights in Mar 2024
Response from Team Almacruz on 19 Mar 2024
Rosemary, We appreciate your feedback and will use it to improve our services.Thank you for staying with us.Best Regards,The Almacruz Team

10/10 Excellent

Marinus

Stayed 3 nights in Feb 2024
Response from Team Almacruz on 24 Mar 2024
Gracias por la puntuación!

8/10 Good

Yana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Team Almacruz on 12 Mar 2024
Thanks Yana. We are working so that next time you give us a better score.

6/10 Okay

Elena

Stayed 3 nights in Feb 2024
Response from Team Almacruz on 12 Mar 2024
Gracias por tu visitarnos y por tu valoración.

10/10 Excellent

Luca, ESCONDIDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 1 night in Feb 2024
Response from Team Almacruz on 12 Mar 2024
Thanks Luca for visiting us and for your comment!

10/10 Excellent

Nicholas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything w
Stayed 3 nights in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Gracias Nicholas, The whole Almacruz team appreciates your review about our hotel.

4/10 Poor

Frank

Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Many Thanks Frank, We are working so that next time you give us a better score ;-)

8/10 Good

Morley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the price
Stayed 1 night in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Many Thanks Morley. We apreciatte your comment!

10/10 Excellent

Luca, ESCONDIDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Gracias LucaApreciamos tu puntuación y comentario!

8/10 Good

Morley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and great value for price. Air conditioning in the room was inadequate.
Stayed 1 night in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Gracias Morley for your comment, we are working into improve our guest experiencie. !

6/10 Okay

FELIPE

Travelled with family
Disliked: Amenities
I got a terrible room at check in. I asked for an upgrade and they initially said none available. When I saw the room, I decided to leave the hotel. Then, surprisingly, a better room was available. Terrible bed, old towels, no amenities or toiletries.
Stayed 4 nights in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Hola Felipe We are sorry that we didn't give you an incredible experience, we are working on improvements so that it will always be like this!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect customer service checking in and out, only negative were other guests who were so late checking out from New Year's the night before, so we had to wait so long to checkin
Stayed 1 night in Jan 2024
Response from Team Almacruz on 12 Mar 2024
Thanks Leslie for visiting us and for your comments. We apreciatte!

10/10 Excellent

Zhichen

Stayed 1 night in Jan 2024

8/10 Good

Zhaohui

Stayed 2 nights in Jan 2024

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool place musem feel in lobby good food and staff nice spot!
Stayed 1 night in Jan 2024

8/10 Good

mahsa

Stayed 2 nights in Dec 2023

6/10 Okay

Milo

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Well, in general Chile closes thing pretty early so food was limited. We paid for the breakfast but most tours started before they served it. Most places start serving at 6 am but not them… so we paid 17x2 for 3 days for a breakfast that only had an apple a dried sandwich and warm yogurt. Not really worth it to be honest and if I could I could for my breakfast fees back! The conditions were old and the bathroom was kinda dirty… there was a lot of build up in the tub and washing are —which was kinda icky. The towels were so old that they felt thin and scratchy. The pool was dirty it was dark green, and the restaurant didn’t have much food varieties—but at least it was open late. The staff was helpful and spoke English.
Stayed 3 nights in Dec 2023

10/10 Excellent

mahsa

Stayed 1 night in Dec 2023
Response from Team Almacruz on 12 Mar 2024
Thanks Mahsa for your review.

6/10 Okay

Carla

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Igor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Santiago. Very friendly and helpful staff.
Stayed 2 nights in Dec 2023

8/10 Good

Amira

Stayed 10 nights in Dec 2023

8/10 Good

Mladen, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Outdated Property but I expected much worse considering what I paid. Perfect to explore down town area. Staff Is very nice. Girls at the front desk (I think Joseline and Pauline) awesome.
Stayed 2 nights in Nov 2023

8/10 Good

Sue

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very kind, friendly and helpful, facilities were good. Good location for shops and city sights.
Stayed 5 nights in Nov 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
All of the staff were extremely professional and friendly at the same time. The hotel was very functional in a good location. That served my needs perfectly. Thank you to all the staff at Hotel, Alma Cruz.
Stayed 3 nights in Nov 2023

10/10 Excellent

Andrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff, we especially got a lot of information and good recommendations from Alejandro one of the bell boy staff, solid bar and restaurant, nice outdoor pool/lounge area
Stayed 3 nights in Nov 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. A little noisy, but it was music from the bar below and wasn't bad. They were helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer, Bowie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Jhon

Stayed 1 night in Nov 2023

10/10 Excellent

Krista

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

8/10 Good

K G

Travelled with group
Liked: Staff & service
An old hotel need a lot of renovation
Stayed 2 nights in Oct 2023

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Good

2/10 Terrible

Antarctic

Stayed 1 night in Oct 2023

2/10 Terrible

matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t really get over the bed bugs
Stayed 1 night in Oct 2023

10/10 Excellent

Jose, Bowie

Liked: Cleanliness, property conditions & facilities
Excellent place to stay for vacations
Stayed 4 nights in Aug 2023
Response from Reservas on 21 Sept 2023
Thank you very much for your comments. We are glad to know that you'd enjoyed your stay with us. See you next time! With kind regards

4/10 Poor

Ash

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very noisy in the room. The walls are thin and can hear people having conversations next door
Stayed 2 nights in Aug 2023
Response from Reservas on 21 Sept 2023
We are sorry for your bad experience with noise during your stay. The rooms are well insulated, however we can understand that these inconveniences occur. For next opportunity, please do not hesitate to make a claim at reception to find the best solution to your problem. Kind regards

2/10 Terrible

Nataliya

Stayed 2 nights in Aug 2023
Response from Reservas on 21 Sept 2023
Lamentamos no haber cumplido con sus expectativas. Sus calificaciones nos ayudan a buscar una mejora constante de nuestros servicios. Saludos

10/10 Excellent

Rafael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Reservas on 21 Sept 2023
Muchas gracias por su calificación!!

2/10 Terrible

Patricia

Stayed 1 night in Jul 2023

8/10 Good

eduardo

Travelled with family
Liked: Cleanliness, staff & service
tightwad!
staff friendly courteous helpful. hotel skimped on amenities such as bottled water, coffee/coffee maker, toiletries, towels...
Stayed 2 nights in Jun 2023
Response from departamento de reservas on 20 Jun 2023
Estimado Eduardo Gracias por compartir sus comentarios y experiencia; nos alegra saber que disfruto de su estadía y de la atención y amabilidad de nuestro equipo de servicio. Apuntaremos sus comentarios y los tendremos en cuenta para ofrecer una mejor experiencia.Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar.Saludos cordiales

10/10 Excellent

ANDRES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from departamento de reservas on 12 Jun 2023
Estimado Adres Gracias por su calificación; nos alegra saber que disfruto de su estadía y esperamos que en su próximo paso por la ciudad de Santiago nos vuelva a visitar. Saludos cordiales

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Departamento de reserva on 30 May 2023
Estimado Gracias por su calificación; nos alegra saber que disfruto de su estadía. Esperamos que en su próximo paso por la ciudad de Santiago de chile nos vuelva a visitar Saludos cordiales

8/10 Good

jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice, if slightly dated. The area is not unsafe but not particularly attractive. The room itself was nice.
Stayed 3 nights in Apr 2023
Response from Departamento de reserva on 17 May 2023
Estimado Jack Gracias por su calificación y por compartir sus comentarios, nos alegra saber que disfruto de la comodidad de su habitación. Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar Saludos cordiales

10/10 Excellent

Ted

Stayed 1 night in Apr 2023
Response from Departamento de reserva on 23 May 2023
Estimado TedGracias por su calificación, nos alegra saber que disfruto de su estadía. Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar.Saludos cordiales

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location, and there are lots of restaurants and historical sites within walking distance.
Stayed 3 nights in Apr 2023
Response from Departamento de reserva on 28 Apr 2023
Estimado Shawn Gracias por su calificación y por compartir sus comentarios y experiencias, nos alegra saber que disfruto de su estadía.Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar Saludos cordiales

8/10 Good

Igor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Clean basic property with all the required amenities in place. The interior is outdated. The area around hotel is ok with plenty of eateries and shops.
Stayed 2 nights in Apr 2023
Response from Departamento de reserva on 18 Apr 2023
Estimado Igor Gracias por su calificación, nos alegra saber que disfruto de su estadía. Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar Saludos cordiales

8/10 Good

Grace

Travelled with family
Liked: Staff & service, property conditions & facilities
Great location, this hotel captures the Chilean culture, and the staff are mostly all friendly. The only thing I feel this hotel needs is a laundry mat just to make it easier for longest stays. Welcoming hotel. ☺️
Stayed 18 nights in Mar 2023
Response from Departamento de reserva on 11 Apr 2023
Estimado GraceGracias por su calificación y por compartir sus comentarios; nos alegra saber que disfruto de su estadía junto a la atención y amabilidad de nuestro equipo de trabajo. Enviaremos su planteamiento al departamento correspondiente como oportunidad de mejora.Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar.Saludos cordiales

10/10 Excellent

sangbum

Stayed 1 night in Apr 2023
Response from Departamento de reserva on 11 Apr 2023
Estimado JaehyukGracias por su calificación.Esperamos que en su próximo paso por la ciudad de Santiago de Chile nos vuelva a visitar.Saludos cordiales