Terrace/patio

Reviews of Apart Altamira

Apart Altamira
Huerfanos 547, Santiago, Region Metropolitana

Reviews

7.2

Good

Rating 10 - Excellent. 52 out of 217 reviews" "
Rating 8 - Good. 82 out of 217 reviews" "
Rating 6 - Okay. 45 out of 217 reviews" "
Rating 4 - Poor. 22 out of 217 reviews" "
Rating 2 - Terrible. 16 out of 217 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

4.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained bedsheets with hairs. Safe not working. Curtain rails not fixed so constantly fell down onto my head (I had to tape them up). Kettle leaked constantly into electrical system causing circuit breaker to trip. Matresss worn out and springs weak on one side. Building access keycard did not work, even when changed. Manager told me i needed to leave a day early but admitted it was an error.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to supermarket and tourist attractions but thate the stairs at the front and back entrance, no porter to help with luggage.
Stayed 2 nights in Jan 2019
Response from Recepcion on 31 Jan 2019
Estimado, lamentablemente nuestro establecimiento no ofrece servicio se equipaje por que no somos hotel, de hecho la momento de usted realizar la reserva incluye detalladamente los servicios que entregamos y básicamente es el alojamiento. un cordial saludo!

8/10 Good

Sergio, Buenos Aires, ARgentina

Liked: Room comfort
Strategic Place
I always use this area for work or tourism. It is a nice area, near of almost everything. You have to metro lines that help me a lot when I have to connect with different places in Santigo. Then, at night, you have nice places for dinner, like Barrio Lastarrias, Bellas Artes, and other places near. In this places you have more than 40 apart hotels, with different kind of services, but more or less all of them have similar rates.
Stayed 7 nights in Jul 2017
Response from Daniela C on 3 Dec 2018
Gracias, esperamos verlos pronto de regreso a Chile, un gusto haberlos tenido como huespedes!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Offered more than he can give
There were no amenities in the bathroom. Never came cleaning staff, according to what was offered at reception. The dishes were not cleaned properly. The room was comfortable, the location was very close to the city center.

8/10 Good

Brolly, US

Liked: Staff & service, property conditions & facilities, room comfort
Nice apartment in Santiago centro
Very nice for the price.. Its near to the all places in Santiago centro is comfortable, the attention is good.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended, also not happy with Expedia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago
Great location to orient ourselves to Santiago. Great to be able to easily go to the markets and cook for ourselves when we wanted to.

10/10 Excellent

Patricia, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in the heart of the city.

8/10 Good

Vicki, Australia

Liked: Cleanliness, room comfort
Comfortable but reception difficult to locate
Apartment is in a complex of 4 buildings. We were sent to wrong reception 3 times as the reception is not in the same building as the apartment. Not a great experience after a flight from Australia. Thought I was booking an apartment with a queen bed and a single but the single was a sofa bed

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was unfriendly and unhelpful. Check-in process was confusing and extremely slow. The room was dirty and extremely small.

10/10 Excellent

Robin, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money and centrally located.
Centrally located. Money exchange across the street. Within walking distance to Plaza de Armes and Central Market.

4/10 Poor

arcee, Phoenix, AZ

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Good location, not suitable for two travelers
Clean, safe, excellent location, but confusing check in process, TV didn't work, shower fell out of wall while using, not enough towels, poor AC, extremely small one bedroom apartment with a queen bed and broken down sleeper couch. Would not have stayed more than one night. Much better for a couple.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Acceptable place 4 the price-close to most things!
Once you arrive at street level you are told to head up to floor 10 in Spanish to the proper reception area. Mario was very friendly and the only English speaking reception staff. There are 4 different towers within the block you might be staying in. After heading back down to ground and finding my room in tower C, level 22, I was surprised to see a clean and spacious apartment. Although the wall-mounted AC leaked all night and formed a pool of water it was a more than acceptable stay. A big supermarket is located in the same city block as your hotel and not too far away is Santa Lucia and the Square. Snow Tours office is just across the road for easy holiday touring. Make sure you visit Valparaiso on the coast -great for some street photography!!

6/10 Okay

Walter, Toronto ON

- checking in involved going to the 10th floor office to obtain keys. Going back down and then up some stairs with luggage to another tower to rooms on the 10th and 17th floors. When checking out you had to go these steps in the opposite direction to reach the office on the 10th floor. - no air conditioning; however, the evenings were cool and the lack of air conditioning was not a problem. Carol's room on the 17th was with air conditioning but with no telephone. - telephone could not be used to call out of Santiago and you could not use it to call the front desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Toogamonster, Knoxville, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place in Santigo
Really neat and cosy place with everything you need. Little kitchenette for making breakfast and very close to all major attractions. We truly enjoyed our stay there and the place provided everything we needed.

6/10 Okay

Verified traveller

Condo complex
Where we were is not really a hotel but a condo complex. Ideally located with a supermarket next door and easy walking to main attractions and the Metro. Checkin was a bit chaotic as the pool had been cleaned and was being filled the day we arrived so the water was off in our tower. As a result no one could check in 'till later. Maid service was ok but we never new if they would come some days or what time? If your room faces Cerro Santa Lucie you will get good view. However if you are there Xmas and New Year be prepared to loose sleep!!

6/10 Okay

Vitali

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

6/10 Okay

Artista, Anchorage Alaska

Liked: Cleanliness
Disliked: Property conditions & facilities
great location
The check-in is tedious because the reception is on the 10th floor of a different tower. The staff did not respond to the lack of a working phone and safe. The apartment is not wheelchair accessible because of the long stairs between the towers.

10/10 Excellent

Zoeb i., Northbrook, Il. 60062

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we were very happy with our stay. The only drawback was our room was on the road side and at times got very noisy.

6/10 Okay

Kenneth, Louisville

Disliked: Cleanliness, property conditions & facilities, room comfort
Not so pleased
Bathroom was a negative,runny toilet, not enough toilet paper, quickie cleaning

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Willie Ho Yin, Vancouver, BC. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great location, great service and great room. Getting wifi to work was a hassle (only because the person at reception gave us the wrong password and they are in a separate apartment complex, so it was a slight annoyance going back and forth).

6/10 Okay

Luis Antonio, Chillán

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There was a significant descordianción between administration of Altamira Apart hotel and you (Hotels.com). I reserved an appartment with two beds and I received only an appartent with one bed. The problem was relieved by placing a sofa bed. I hope in the future you can correct the lack of coordination

2/10 Terrible

Jaime, Madison, WI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
My fiance and I stayed at Apart Altamira Nov 7 - 8 and I am happy that I didn't book the hotel again for our stay over the next weekend. My fiance got there and they gave keys to an apartment that was occupied! I could only imagine the entire time someone else coming into our apartment and taking my things. He went downstairs and spoke with the receptionist and they had him waiting for 3 hours for another room! He had just about an hour before he had to come pick me up at the airport. Also, it said on hotels.Com there were airport shuttle included that's not true they cost us about $70 roundtrip. It also states there is a rainfall showerhead and that was not true. They really talked this apart-hotel up and I was really excited to stay but the apartment we stayed in was very small, and needed a lot of maintenance. The wifi passwords my fiance was given didn't work either and the television was smaller than what it stated online. Very disappointing after reading a lot of great reviews about this apart-hotel.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty. Staff very rude. Paid more than what the hotel can offer. Not worth the cost.

8/10 Good

Melissa

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Unclean room

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not clean
Poor apartment conditions

8/10 Good

Lori, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apart hotel in Central Santiago.
Very nice condominiums in a very central part of town. Some great restaurants within walking distance. Registration was a little bit slow, but other than that everything was very professional.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
I stayed 34 days at Altamira. I really enjoyed my stay here. The staff spoke English and the maids cleaned everyday. Staying at Altamira you are really close to everything such as restaurants, shopping, and about a 5 min. walk to the nearest metro. I truly recommend this place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay
I stayed 34 days at Altamira. I really enjoyed my stay here. The staff spoke English and the maids cleaned everyday. Staying at Altamira you are really close to everything such as restaurants, shopping, and about a 5 min. walk to the nearest metro. I truly recommend this place.

8/10 Good

Brian, Toronto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good Place BUT its NOt A Hotel!
great stylish and comfy room but lacking service its all self serve

6/10 Okay

CARLOS

cheap
DON`T EXPECT ANYTHING BUT AN APARTMENT . NO CONCIERGE , NO BELL BOY .EVERYTHING IS CHEAP INCLUDING THE APARTMENT. THE ONLY ADVANTAGE IS THE LOCATION , VERY CENTRAL , AND CLOSE TO RESTAURANTS ,SUPERMARKET , PHARMACY , CHANGE , ETC. BUT THE SURROUNDING IS NOT NICE , SPECIALLY AT NIGHT.

8/10 Good

Dbrando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for the cost
Good apartment. Nice but small. Need better air conditioner for summer days.

8/10 Good

Jose, Puerto rico

Liked: Staff & service, room comfort
Great for a couples or two persons.
Continental Breakfast menu needs to improve a lot if your are more than three days. Daily cleaning specially bathroom needs continue working. Location super. During weekend too empty due to financial employeer free apart close to library and financial banks. Traansportation super metro, taxi and buses very close no more tan one minutes. Art and craft feria very close of the hotel sta Lucia area.

8/10 Good

Jose, Puerto rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apart hotel for everyone.
Very good apart hotel for couples , families ( room small for big childrens- 15 to 17) and young friends. A lot small good bar restaurant and cafe's. Close for buses, metro and walking distances for Santiago areas. Is locate close to Santiago bank areas for this reason, during night and weekend partially empty streets. Close to food market . Continental breakfast is too simple. After three days is the same menu and small amount.

6/10 Okay

CARLOS

APART-HOTEL
DON`T EXPECT VERY MUCH. THERE ISN`T ANY FRONT DESK ,NO COFFEE SHOP , NO RESTAURANT BUT YOU ARE IN THE CENTER OF SANTIAGO END EVERYTHING IS AVAILABLE IN THE NEARBY PLUS IS VERY CHEAP .

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice
Building was in an excellent location in relation to tourist sights and safety. Also a large supermarket was right beside the apartment complex - very handy and open 7 days a week.Our room was a loft which was spacious and nicely laid out. Overall I would highly recommend this property for either short or longer stays.

8/10 Good

beverly

Liked: Cleanliness, staff & service, room comfort
I stayed here several times over the past two weeks. The rooms are very nice, the location is great for tourists and the staff is very friendly. The drawbacks: the hotel is in an apartment complex, so there are none of the usual hotel amenities. The staff is not there at night, and only one person I met spoke English.

8/10 Good

Pablo, Buenos Aires, Argentina

Liked: Cleanliness, property conditions & facilities, room comfort
Good option
Not a regular hotel. This is an apartment building where you rent some of the small apartments (with a bedroom, livingroom, kitchen and bathroom). The rooms are nice, clean and have everything you need (high-speed internet, tv, telephone, etc.). Quality of service is ok for 2 reasons: (1) when we arrived the person in charge was not there, and we had to wait 30 minutes without knowing if we had been scamed or not (at the front desk guards couldn't reach them, and they don't have a sign on their office, it looks like another apartment); (2) breakfast isn't that good, just 3 slides of white bread, milk, juice, butter and jam, although you have a big supermarket next to the apartment buildings. Overall, this is a price/quality option.

6/10 Okay

AJ

Disliked: Staff & service, property conditions & facilities, room comfort
Close to many sights and shops
The hotel was well located and convenient to many sights, the metro, shops etc. However, the facilities were very spartan and basic. I discovered while there that better equipped rooms could be obtained for the same rates elsewhere.The staff had no English at all. The breakfast was largely inedible and the facilities were basic. The television could only be watched from the bed. The shower was over the bath, was very difficult to direct and the bath backed up with water very quickly while one was showering.

4/10 Poor

Kate

Disliked: Staff & service, room comfort
It was very noisy at night,, think the walls must have been made of paper, as we were kept awake all night by traffic noise, loud music and people talking.The breakfast is pretty bad, stale bread, marmalade and a few juice boxes, with only chocolate milk, not the best combination with nescafe. Although the location was convenient, there were several adult bars in the area, and this wasn't the best, especially as we had a toddler.There was no cot provided, even though we booked for two adults and a child, and not even a second bed for him. So if you intend to stay with a child, bring your own bed or be prepared to have them in with you, which is what we did, as we didn't bring a cot all the way from Australia. I wouldn't recommend the accommodation and would stay in a nicer area next time.

6/10 Okay

Roger, Sao Paulo - Brasil

Liked: Cleanliness
Good apartment for independent people
This is not a hotel, it's an apartment for rent. Don't expect for room service. The location is good, in the city center and close to bars and restaurants. City center isn't the best part of Santiago, but you can walk to the main historical and turistic attractions. If you look for a charming neighborhood go to Las Condes or Providencia. Breakfast is simple and consists in a few slices of bread, some juice boxes and yogurt. The kitchen is good and fully equipped and you will find a supermarket just beside the building. There is no air conditioning and the heating is made by a small air heater. Wi-fi is free and worked properly.

8/10 Good

james, Perth , Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for confident travellers with some spanish
This is a very well equipped and modern self catering apartment,with a very convenient central location, the facilities were excellent. However, beware, this is in a block of units with no reception as such, and just a property manager to liaise with. The property managers tried their very best with English as we did with Spanish,however there were difficulties in making ourselves understood, Strongly suggest not arriving here after 8pm as there would be no staff around to assist you in locating your unit. Stayed here 5 nights, noisy at night due to the permanent residents partying very late into the night. Management ladies did assist us with maps and a coach booking as well as an early taxi pick up, so not all bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart Altamira in Santiago
Very conveniently located in the center of Santiago. A big supermarket is right next door and subway stations are short walking distant. Small negative side is that given the central location, the noise level from the streets traffic and dogs barking at night can be high. I will definitely stay there again when I go to Santiago again.

8/10 Good

Arn & Jan, Brampton, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apart Altamira March 2012
During our stay, no staff spoke any English, but we managed to communicate with them. On arrival our paperwork was ready. We were assigned room 1817 in tower B.The room was not air condtioned, but a large fan was provided. The queen-sized bed was new and comfortable. A nearby food market had excellent choices for microwaveable meals, and a new refrigerator was part of the basic kitchen equipment. Checkout was noon, so we had our luggage stored in the office, in room 2117 in tower B, until we left later for our flight. The hotel is a few blocks from a major square and there are excellent choices for outside meals on the streets near the hotel. We enjoyed Chilean pizza at an outdoor cafe looking onto a wide avenue closed to traffic early in the afternoon on Palm Sunday. Having pesos to pay for food and gifts, was an excellent choice. The trip by taxi to Santiago airport took about thirty minutes and cost 18,000 pesos for two with large luggage. Parking for a car is available for a fee, but driving in Santiago is not for the faint of heart. The price for a room was very reasonable. The staff were very friendly and very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for a bargain price
The Altimira Apartments is 3 months old with excellent amenities. I rented a loft apartment and was very impressed with the conditions of the rooms, white sheets and new towels. The room is cleaned every day and the hotel is located in the center of the Santiago so all the interesting sites are a walking distance away. I enjoyed staying at the hotel and would highly recommend it to all.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities
Vicina al centro. Letto scomodissimo, mancanza di diverse lampadine, assenza di presa nel bagno, pomello doccia/vasca rotto, ecc. in pratica appartamento abbandonato a se stesso.
Stayed 1 night in Aug 2019