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Reviews of AMS Apartments Monjitas

3.5 out of 5
AMS Apartments Monjitas
Monjitas 744, Santiago, Region Metropolitana

Reviews

6.6
Rating 10 - Excellent. 15 out of 103 reviews" "
Rating 8 - Good. 38 out of 103 reviews" "
Rating 6 - Okay. 21 out of 103 reviews" "
Rating 4 - Poor. 19 out of 103 reviews" "
Rating 2 - Terrible. 10 out of 103 reviews" "

7.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

6.4/10

Property conditions & facilities

Reviews

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return
Great location just poor timing with the riots. It's in a residential tower and the front desk called the lady looking after the apartments. We met her at the room and she gave us the key. She did not speak english so had to use google translate to make sure everything was ok. Wifi dropped in and out but otherwise no problems, also has a cool rooftop area to chill.
Stayed 2 nights in Oct 2019

2/10 Terrible

Carlos

Disliked: Staff & service
Not Privacy! Not safety! Zero Respect.
the Checkout was at 12pm and the owner entered to the apartment before 10am to take the towels while I was out of the apartment, when I came back I couldn’t find the towels to take a shower! I called her and she was very rude, she took the towels! this is definitely a place where you don’t want to stay! Not privacy! Not safety! And zero respect!
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Poorly maintained - nothing like photos
While location is great and the staff were helpful, the condition of the appartment was very poor and not at all as represented in the photos. No lights in fixtures (both bedrooms had one bulb in a fixture with three lights for example, and poor lighting throughout. The sheets and towels were threadbare and general condition of the rooms was poor with missing kick boards, showers held together with tape and string, mould in bathrooms, etc. The whole appartment needs work.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
It locates right at the downtown and close to subways. The property is quite old. The staff cannot speak English at all.
Stayed 7 nights in Dec 2018

8/10 Good

Michael, Sydney AUS

Liked: Cleanliness, staff & service, room comfort
Great Location
Great location, mins walk to everything, was able to check in early which was really appreciated. Jacqueline was very helpful and professional, thankyou.
Stayed 2 nights in Aug 2018

8/10 Good

Elito, London

Liked: Cleanliness, property conditions & facilities, room comfort
Great central location and secure
I really liked the hotel and the location was great. Very close to the metro sta lucia, and barrio lastarria. I was quite impressed with the security of the hotel and cleanliness of the room and communal areas.
Stayed 9 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good central location, but below average
Photographs lie to you: no indoor pool, outside pool was in dismal condition (see pics) and worse, the porter said everyone asked the same questions! Wall to wall carpet was terribly dirty and bathrooms and kitchen are badly aged, these people should consider updating!
Clean the pool

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice The cleaning was good The location is perfect to visit Santiago Center

4/10 Poor

Jerry, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Not safe, not clean, and very small
First off the neighborhood has really gone downhill since my last visit, prostitutes on the corners and very loud place to stay. The room itself was very small and they were very creative how they took the pictures because this was a 2 bedroom shoe-box. The carpets were very dirty with old black grease stains and we had 3 people booked in our room and there were 2 cups, 2 plates and 2 wine glasses and the frying pan was burned through. Its just felt dirty. The shower head would stay in the holder, the doors were so squeaky you could open or close any without waking everyone up, seriously bring some WD40 with you. The front door staff are unfriendly so dont expect help from them. The pool on the roof is dirty, they dont use chemicals and there were a lot of kids in there that were probably getting their only bath that day. There were only 2 old beat up lounge chairs for the entire pool area. The pool is small but if it were clean and they had chairs it would have been a nice escape from the heat. The grocery stores downstairs are dirty, if you walk 2 blocks east there is a nice Lider thats clean. next time we will stay near the US Embassy, there is a lot of nice places to stay and shopping as well. Also lots of great cafes. Downtown is an experience but not much for dining, and you dont want to be out at night any way in that neighborhood.

4/10 Poor

Silvina, Hudson, Argentina

Downtown
It is very noisy and downtown of Santiago is not so nice.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well equipped apartment centrally located
Apart from lack of air conditioning (for summer heat), this is a great apartment for a stay of a week or two with the savings of self-catering, exploiting stove, MWave, Fridge etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and practical
The appartment is well located, many stores can be found around, and it is not far from the cathedral. The appartment was clean and we had a perfect view of the fireworks of New Year Eve. The little kitchen was well supplied for a short stay. The staff was very nice since we arrived early and were able to drop out luggage early, and e were able to leave them after handing our keys.

8/10 Good

jose, q

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to downtown santiago.
Was a Nice apartament, clean and close to main atractions.

8/10 Good

Verified traveller

Liked: Staff & service
Good location and value
It is an apartment rental, not a hotel and so you do not get support. Only recommend if you get a good rate. Room good but tired decor

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay
Its very near to the all places and the stay is very comfort.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Apartment not hotel
It was perfect for what I wanted but you should be able to speak Spanish it was an apartment not a hotel this should be stressed because its important for others to know if you aren't familiar with Santiago it's probably not a good place unless you speak Spanish because otherwise it's hard to get any help for directions etc.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
lovely apart hotel in the city's center
Great place to accommodate 4 travelers

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Staff & service
very central, well located
It is quite literally an apartment building where the reception will hand you an envelope with keys.

4/10 Poor

Tatiana, Peru

Disliked: Staff & service, room comfort
Isolated on 13th floor-owner difficult to locate.
A miserable cold experience which forced me to move after 2 nights. Owners disappeared … . Reception staff totally unhelpful verging on rude, on arrival and forced departure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect apartment to enjoy Santiago
This was the perfect place for us. Super clean, comfortable, close to everything you want to see in Santiago, fast wifi, great value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A small place to stay for a couple of days
It is very well positioned. Like the location and the cleaniness.

6/10 Okay

Cols277, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Was ok but no pool or wifi code
I was unhappy that I chose this hotel due to it having a pool as I would have preferred to be by the coast but due to personal circumstances I had to stay in Santiago; when I got there was advised the pool was closed; I also asked for the wifi code and it never connected. The kitchen was very small and the TV was only in the master bedroom, nothing in the lounge and there was no IPOD docking station as described. On the plus side it was cleaned every day and the beds were very comfortable.

8/10 Good

Solo Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter in Chile
A very well located hotel in downtown Santiago at a walking distance to La Moneda (the presidential palace) and Plaza de Armas. Museums and pedestrian malls are also located in this area as well as restaurants, banks and convenience stores, some of them open 24 hours a day, 7 days a week. If you decide to stay at this hotel you will certainly enjoy it. Don't miss the opportunity to visit the beach house of poet Pablo Neruda, Isla Negra, located around 100 km from the city.

8/10 Good

Vanessa, Tauranga, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, comfortable stay
This apartment/hotel is very comfortable and reasonably priced. It is in a good location with two supermarkets nearby and a short walk to two metro stations. The cleaning staff are lovely and trustworthy. The only complaint that I have is that after the second night I was unable to connect to the internet in my room, and the people at the front desk didn't really try to help me at all. I could still use the internet in the lobby. After a few days somebody else found out and helped me. If you have a problem, I would advise contacting the management directly rather than the people on the front desk, as management are very helpful and speak English. When I needed to extend my stay they were very obliging. Overall it was a positive experience.

8/10 Good

Guillermo

Liked: Cleanliness, room comfort
Lindo departamento, muy bien ubicado.
En general el departamento es cómodo por su ubicación y tamaño. Lo malo a destacar: la cochera la cobran aparte cl$12000 (el cual me pareció mucho por noche); la iluminación: tiene focos pequeños y no se ve bien en algunos sectores como el comedor; y por último el microondas arriba de la heladera, hace que sea difícil calentar la comida -ya que hay que girarlo para poder abrirlo con el riesgo que se caiga.-
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Boa localização. Apartamento básico com serviço de limpeza bom, mas com torneira do chuveiro quebrada, água quente por um pequeno período de tempo insuficiente para utilização de 4 pessoas. A dona do apartamento é uma pessoa de terrível comunicação e nada amigável.
Stayed 8 nights in Jul 2019

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Muy buen departamento muy completo, recomendado un 100%, tiene todo lo que uno necesita, Tv de 32", Refrigerador, Cocina, Horno, microondas, WIFI, etc
Stayed 1 night in May 2019

8/10 Good

Bart, Texel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ligging goed, accomodatie goed. 3e man ligt in de woonkamer op een (goede) slaapbank maar er zijn geen gordijnen om die kamer te verduisteren
Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Estive no feriado de carnaval no apartamento 1614 do prédio A primeira coisa que tem que ficar mais clara é que a administração desses apartamentos AMS não fica no apartamento e a portaria não se responsabiliza por nada, visto que na verdade é um prédio residencial e apenas alguns apartamento são da AMS para locação. O Wifi só funciona na sala do apartamento e apenas em uma parte dela e mesmo onde funciona o sinal é péssimo, tornando impossível pesquisas e comunicação para os que não compram chip local. Visto que por ser um prédio residencial também não tem wifi nas áreas comuns. O chuveiro e banheiro estão em péssimas condições, não conseguimos tomar banho no primeiro dia, porque o chuveiro estava estragado e mesmo após consertarem continuou ruim. As toalhas são todas velhas e rasgadas e não é fornecido nenhum tipo de amenities para o banheiro. A unica coisa boa é a localização, que é perfeita.
Stayed 4 nights in Mar 2019

10/10 Excellent

CATHERINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos gusto mucho
Stayed 1 night in Jan 2019

8/10 Good

Kevin Horch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

4/10 Poor

Pedro

Disliked: Cleanliness, property conditions & facilities, room comfort
Boa localização, apto mediano.
Boa localização para quem pretende fazer turismo a pé pelo Centro histórico e cultural. Boas opções de restaurante e proximidade com metrô (fácil locomoção). Quanto ao apto, edifício um pouco antigo pouco antigo. Limpeza diária e com troca de toalhas, mas quem é exigente poderá questionar. Cozinha montada, permite refeições no apto, uma vez que não tem café da manhã. Existe dois mercados muito próximos que facilita o dia a dia.
Stayed 4 nights in Jan 2019

10/10 Excellent

Jefferson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena experiencia
Mi experiencia excelente todo estuvo muy bueno. Limpieza, orden, atención, todo impecable.
Stayed 1 night in Dec 2018

8/10 Good

Emilio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilo y acogedor
Stayed 2 nights in Nov 2018

8/10 Good

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena la atencion el servicio rxcelente ubicacion
Stayed 1 night in Jun 2018

8/10 Good

Leo, San Juan Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Departamento céntrico y comodo
A pocas cuadras de la Moneda y plaza de Armas, hay q avisar si uno va con auto para pedir estacionamiento (se cobra aparte) y es cómodo por qué uno tiene el metro cerca para moverse tranquilo por la ciudad
Stayed 2 nights in May 2018

8/10 Good

ROSER

Liked: Cleanliness
Disliked: Property conditions & facilities
Muy centrico, aún q un poco deteriorado, necesitaria ser pintado de nuevo. No hay tv en el salón y las vistas no existen, dan a un muro en un patio interior.

6/10 Okay

Cristina

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2017

10/10 Excellent

mercedes elvira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel limpio, cómodo y mucha privacidad.
muy bueno el servicio. mucha tranquilidad, privacidad y un buen lugar céntrico.

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpio cómodo
Muy linda torre ,

4/10 Poor

miguel

Disliked: Property conditions & facilities

2/10 Terrible

atención , argentina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es una estafa. No es hotel. Malo. Sucio. Fea zona
Una verguenza q ofrezcan eso como hotel.es una oficina separada con muebles.la zona un espanto.la pileta de agua verde.llegue y me fui.anule la reserva xq el lugar pésimo y el departamento un verdadero espanto. Sucio chico nada q ver con las fotos. La zona donde esta es el Bronx.una estafa disfrazada de hotel siendo una oficina

6/10 Okay

D, chicago

Disliked: Staff & service, property conditions & facilities
Este no es un hotel es apartamentos
En la reception no te dan ningun servicio cuando necesitas algos , servicio solo para los que rentas en el edificio.
Response from Marcelo on 17 Mar 2017
Estimado, por favor, revise en detalle la información y verá que nunca nos ofrecemos como HOTEL, somos departamentos amoblados. atte Marcelo

8/10 Good

Vagner, sao paulo, brasil

Liked: Cleanliness, room comfort
Perto de vários pontos turísticos e de metro
O centro de Santiago, onde está o apto é poluido e barulhento mas, o apto é limpo, boas camas e chuveiros. No final das contas, valeu bastante a pena

8/10 Good

Nicolas, Excelente para estar en el centro.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Descanso en Santiago
Tranquila, salvo dos interrupciones a la noche que quisieron entrar con llave con nosotros adentro. Avisamos a seguridad del edificio y no se volvió a repetir. Faltaría una mesa para comer, hay un desayunador muy lindo, todo lo demás impecable.

6/10 Okay

Silvia Elena

Disliked: Staff & service
Mala la atención y la zona peligrosa por la noche.

2/10 Terrible

Glaucio, Curitiba

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conservação e limpeza muito ruim
Conservação do apto e limpeza muito ruim quase impossível se instalar, toalhas rasgadas e sujas tive que ir a um hiper mercado comprar toalhas para uso, assim como roupas de camas, cobertores velhos e muito sujo. Nunca mais caio nessa

6/10 Okay

juan, argentina

Liked: Room comfort
Disliked: Staff & service
basico
bien pero feo el barrio para turistas

4/10 Poor

RODRIGO, Colatina-ES

Liked: Room comfort
Disliked: Cleanliness, staff & service
Hospedagem temerária
Hospedagem de 10 dias em família que, no início estava muito agradável até começarem a surgir alguns contratempos. Os carpetes estavam muito sujos, o Wi-Fi não pegava bem, os recepcionistas não falavam portugues e não prestavam a assistência necessária. Por fim, por não possuir cofre no quarto, começamos a ser furtados. Perdemos quase R$ 1.000,00. Quando reclamamos disseram-nos em mau portunhol que não se responsabilizavam. Fizemos ocorrência policial em vão. Não recomendo.