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Surestay Hotel by Best Western San Jose Airport

2.5 star property
Travelers start with a free continental breakfast, then enjoy amenities like an outdoor pool and a business center for work and leisure.

Choose dates to view prices

The Surestay Hotel by Best Western San Jose Airport caters to travelers with a free continental breakfast, business center, in-room WiFi, laundry facilities, outdoor pool, and coffee or tea in the lobby.

Reviews

6.0 out of 10

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

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About the area

Located in Rosemary, a neighbourhood in San Jose, Surestay Hotel by Best Western San Jose Airport is near the airport and near a metro station. Santana Row Shopping Center and Westfield Valley Fair Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit California's Great America and Raging Waters. Looking to enjoy an event or a game? See what's going on at SAP Center at San Jose or PayPal Park. Spend some time exploring the area's activities, including golfing. Visit our San Jose travel guide
Map
1488 N 1St Street, San Jose, CA, 95112-4818

What's nearby

  • View of Silicon Valley at Dusk, San Jose, California, USA
    San Jose McEnery Convention Center
    4 min drive - 5.0 km
  • Santana Row Shopping Center
    Santana Row Shopping Center
    6 min drive - 7.2 km
  • Winchester Mystery House
    Winchester Mystery House
    7 min drive - 8.0 km
  • Casino M8trix
    18 min walk - 1.5 km
  • SAP Center at San Jose
    4 min drive - 4.3 km

Getting around

  • San Jose College Park Station
    4 min drive
  • Gish Station
    4 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    4 min drive

Restaurants

  • 4th Street Bowl
    6 min walk
  • La Victoria Taqueria
    5 min walk
  • The Province
    11 min walk
  • Vito's Trattoria
    9 min walk
  • Hyde Park Lounge
    13 min walk

About this property

Surestay Hotel by Best Western San Jose Airport

  • Hotel near SAP Center at San Jose
  • At Surestay Hotel by Best Western San Jose Airport, you can look forward to free continental breakfast, laundry facilities and a business centre. The on-site restaurant offers breakfast. Stay connected with free in-room WiFi.
  • Additional perks include:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Luggage storage, coffee/tea in reception and a 24-hour front desk
  • Room features
  • All 76 rooms have comforts such as air conditioning, in addition to amenities such as free WiFi.
  • More amenities include:
    • Rollaway/extra beds (surcharge) and free cots/infant beds
    • Bathrooms with hydromassage showers and deep-soaking baths
    • LCD TVs with premium channels
    • Fridges, microwaves and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Indoor pool
  • Outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Refrigerator fee: USD 10 per day
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts

Frequently asked questions

Does Surestay Hotel by Best Western San Jose Airport have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Surestay Hotel by Best Western San Jose Airport pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Surestay Hotel by Best Western San Jose Airport?

Self-parking is free at this property.

What time is check-in at Surestay Hotel by Best Western San Jose Airport?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Surestay Hotel by Best Western San Jose Airport?

Checkout is at 11 AM.

Where is Surestay Hotel by Best Western San Jose Airport located?

Located in Rosemary, this hotel is steps from Silicon Valley and within 3 mi (5 km) of SAP Center at San Jose and CSU San Jose State University. San Jose McEnery Convention Center is 2.8 mi (4.6 km) away. Gish Station is only a 4-minute walk and Mineta Airport Station is 10 minutes.

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Reviews

Surestay Hotel by Best Western San Jose Airport Reviews

6.0

6.2

Cleanliness

6.6

Location

6.8

Staff & service

5.8

Property conditions & facilities
Rating 10 - Excellent. 72 out of 658 reviews
Rating 8 - Good. 152 out of 658 reviews
Rating 6 - Okay. 202 out of 658 reviews
Rating 4 - Poor. 126 out of 658 reviews
Rating 2 - Terrible. 106 out of 658 reviews

Reviews

Verified

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy customer

Amazing
Stayed 1 night in Jan 2020
Verified

10/10 Excellent

Louie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk was excellent service and experense !
Stayed 1 night in Jan 2020
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Easy parking. Helpful front desk. But this place is an older facility. Air conditioner is loud, neighboring plumbing is loud, and outside noise are loud. Simply did not sleep well.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Room was dirty. Heavy stains on carpet, walls chipped, dirty overall. Fights in parking lot at 11:44 p.m. and another one after 1 a.m. Very unsafe feeling. Overall, horrible experience!
Stayed 1 night in Dec 2019
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to when i want to get away with the girlfriend. So we can be completely alone.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite is very nice, private and spacious. Great for larger crowds
Stayed 1 night in Nov 2019
Verified

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only hotel i choose to stay at whenever i need to get away with my girl-friend.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Doors don’t lock securely. Rooms were dirty. Walls were stained. You can hear everything from other rooms.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

RThotel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk individual was incredibly kind. But the room itself was a disaster- dead spiders on the wall, long black hairs in my bed and the shower, it was a non-smoking room but smelled strongly of smoke. I had to check under the bed to ensure nothing was disgusting under there, I was greeted with trash and socks. I would not stay here again, regardless of how cheap it is. I spent $300 for a weeknight- should have slept in the car.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just DON'T!!

I encourage you to check the yelp reviews! This place was a D U M P! Still waiting on the "manager" to call me back! Do yourself a favor and don't stay here. It's not safe, it's dirty and the Front Desk Rep that we encountered had terrible customer service skills.
Stayed 1 night in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

Worst place I ever stayed at. No internet, told manager I was on business and couldn’t stay without internet but they refused to refund my unused days. Thank goodness for Hotel.com staff. They reimbursed me on their own.
Stayed 4 nights in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quite rooms were perfect size staff very helpful
Stayed 7 nights in Oct 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well maintained. It is not luxury, but at this price I didn't expect luxury. It is clean in a good location.
Stayed 3 nights in Sep 2019
Verified

2/10 Terrible

Humberto

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel and expensive for the area found a cockroach on the bath tub call front desk and just said I CAN GO KILL IT or put you on a Smoking room not worth the money
Stayed 1 night in Sep 2019
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service
Walls were thin you could hear everything from room to room.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

phayab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very easy to check in, rooms very clean and amenities in the rooms new like 4 Star hotel. Parking area super clean and Safe. I’m stay this hotel again thank.
Stayed 3 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
dennys in the parking lot. The motel is only a few minutes from the SAP Center.
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay if you're Single, A Couple, Family or a Group

We have stayed here previously. And would stay again as well as recommend it to others. Overall it is a very nice Motel. The have Security Cameras in the Parking Lots. The Motel has good lighting at night. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right across from the Office. Wifi works good. The Tv signal can be a a weak on some channels but it's Direct Tv Issue not the Tv. There's a Fridge, Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. Within walking there's several Restaurants. If you want something fun to do there's a Bowling Alley close by, as well as a couple Casinos less then a me from the Motel.
Stayed 8 nights in Aug 2019
Verified

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サンノゼエアポート付近の快適なモーテル

宿泊するだけであれば十分です！ 洗濯も可能、簡単な朝食もあります！
Stayed 3 nights in Jul 2019
Verified

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

まぁまぁ安くて便利です。

空港近くてコンビニも近いので、寝るだけであれば十分です！ サンノゼのホテルは本当に高いので。
Stayed 1 night in Jul 2019
Verified

8/10 Good

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

サンノゼエアポートエリアではGoodです！

サンノゼエアポートエリアのホテルは高いですが、ここは比較的良いモーテルです。 宿泊するのであれば十分。コンビニも近いし、ホテルの朝食も十分です。
Stayed 1 night in Jul 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
This was the dirtiest hotel room I have ever stayed in. There was a dark brown substance on the door jam to the bathroom - pudding? feces? Another wall also appeared to have something splattered all over it. The toilet water kept running unless you jiggled the handle just so. The air conditioner made a loud noise every time it turned on. So I ended up not sleeping at all and starting off my trip super tired. A waste of money - I would have been better off leaving super early from home.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Friending front desk good location B
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good, Safe, Comfortable Motel

Overall it is a very nice Motel. It has Cameras in the Parking Areas. The Parking Areas are well lite. We felt safe staying at this Motel. The breakfast is not the best but Denny's is right next to the Office. The fridge in our room works but not very good. There is a Microwave, Flat Screen TV, good Air Conditioner, & Comfortable Bed. The Rooms are Clean, Quiet, & Comfortable. The Pool is area is nice it has the Pool, a Gazebo, a Swing, Lounge Chairs,Tables with Umbrellas & the Laundry. Friendly & helpful Staff. Light Rail is close for transportation, Airport not too far (easy transportation to get there), 7-Eleven within walking distance. We would stay here again & would recommend others to stay here.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good , we were enjoying staying here., but most of all thank you Expedia staff for helping me to book the room! They were very very helpful, professional and polite👍
Stayed 1 night in Jun 2019