Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from San Luis Obispo, CA

Great Hotel close to Stanford with a GREAT Pool

Posted 28-Jul-2014
Pros: POOOOOOOL!!!
Cons: Nicer front desk staff. Clearer explanation of disability access rooms
Location: Stanford. Peet's coffee. Whole foods. A very cute park in a neighborhood up the street.
I had to visit Stanford Medical Center and needed a hotel to stay at close by. This hotel was that plus so much more. The Pool was the best I have ever seen at any hotel I have stayed at. If I had to write a complaint it would be that the front desk staff seemed pre-occupied and not overly excited to help. As well as only some of the rooms you are able to get to using the elevator. I am disabled and was stuck in a room quite far from the elevator, but down to sets of stairs, so wasn't even able to use a luggage cart. When I asked for help, the person that came to help was very cheerful and gratefully obliged, but I realized he had only helped and hung around at the end to get a tip (definitely deserved a tip, but would have preferred to just be able to take the luggage cart to the room). They did wave my parking fee to make up for it, so that was wonderful. All in all, I loved the stay and will be staying here again next time I have to visit stanford.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jul-2014
Pros: It has atmosphere and was very upbeat.
Cons: More varied menu
Location: The location was perfect for me because it was so close to the conference I attended.
Nice place. Nostalgic but modern. Staff was really great! Only negative is that the dining room has an extremely limited menu. Food was good, but not much choice.
3 out of 5
Recommended
by Keoni SF from San Francisco, CA

Decent hotel frugal management

Posted 29-May-2014 on Hotels.com
It's a decent hotel. Was there for the Memorial Day weekend and customer service was neglected. I arrived in my room with people still cleaning the outside windows w/c I wasn't notified, until after the fact. I requested for a noter room, but there were still going to charge me almost double the rate of what I just paid. Getting your car from valet takes a very long time. It may have been the Memorial Day weekend, but the hotel wasn't full and the number of cars using the valet service was only 6 for the entire hotel.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 28-May-2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by bettycake from san francisco

Overnight pool adventure

Posted 27-May-2014
Met my family for an eventnin mountain view and ended up having additional family time because of the beautiful property and its pool area!
5 out of 5
Recommended
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 27-May-2014 on Hotels.com
4 out of 5
Recommended
for Personal Event
by A verified traveller from Burke, VA

Close to where I needed to be.

Posted 27-May-2014 on Hotels.com
Personable staff. Room comfortable and clean. Breakfast buffet only choice for breakfast. Bistro bar food excellent for dinner.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 23-May-2014 on Hotels.com
2 out of 5
Recommended
by Jack from Los Angeles

Fancy Facade, lacks essentials

Posted 16-May-2014 on Hotels.com
Windows in room opened onto laundry exhaust, our room refrigerator stopped working, long walk from parking lot to rooms, surprise per day parking fee upon check-out in a suburban area. The location was an easy walk to the Alta Vista Cemetery if that’s important to you.
5 out of 5
Recommended
by Gabrielle from Hollywood

Great place to stay. Excellent service

Posted 13-May-2014 on Hotels.com
The service at this hotel was amazing. Pool was too cold, but the hot tub was toasty hot.