Ratings based on 4,671 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom okc

over chargers after, $800 is a little out there

Posted 18-Nov-2014
great staff, did very good. Had a lot over charges at checkout from room expenses. That's all I have. Hotel was clean and very helpful. Nice staff. I always stay at westin when I can. Great breakfast and dinner ever time
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Diego

Great hotel close to Bart, SOMA, Union Square!

Posted 17-Nov-2014
Pros: Location - excellent location just 2 blocks from the BART station and so close to Union Square we walked to shopping every day
Cons: Mattress wasn't as comfortable as I would have liked but otherwise the room was excellent
Location: Union Square is just a few blocks away, tons of shopping. Castro is just a $11 ride away and tons of amazing home cooking in Mission just $15 away
A great hotel very central to everything SF has to offer. Partner and I stayed here for an extended weekend trip to see friends and family and couldn't have had a better time! The views are amazing, the hotel staff is warm and friendly. House keeping does a very thorough job with such a short amount of time I was surprised how quickly they cleaned everything! Would absolutely stay here again - ask to stay in the higher up floors, we were on the 23rd floor and I would have loved to been a little higher but still had an excellent view from our room!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom new york, ny

Posted 17-Nov-2014
The hotel was great. Great location, great staff.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Calgary, Alberta

San Francisco Escape

Posted 13-Nov-2014
The hotel is centrally located to many popular sites and has good access to transportation. The hotel concierge was great in arranging wine tours, tickets for events, transportation and dinner reservations. The only criticism would be that you can hear noise from the halls and doors closing from inside the rooms.
5 out of 5
Recommended
for Couples
by A verified traveller

Must stay in SOMA/Martket St

Posted 08-Nov-2014
Pros: Location, features of room (modern), views from 36th floor room, competent staff
Cons: nothing
Location: was able to eat and shop within a few blocks. easy location
Great 1 night stay with top floor room (1 queen) with amazing city views. Requested this and was granted. Clean room with modern amenities. bed was comfy and perfect room really. Staff at check in was competent and helpful. Requested list of places to eat w/in walking distance. Found a great steakhouse steps away. Ideal central location for shopping. Opted to save $ and park overnight in garage next door. Paid $35 rather than $60+ at hotel. Overall 5 star hotel, would stay again any day of the week.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Very nice, convenient to conference center

Posted 05-Nov-2014
All staff were helpful, and professional. Hotel is high quality.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Nov-2014
Beautiful hotel located in the heart of downtown San Francisco. I would highly recommend this hotel to anyone looking for a convenient location and absolute comfort. The bed was heavenly to sleep in and the rooms were immaculate
Comment from Hotel Management
07-Nov-2014 by Debey, Hotel Management
Thank you kindly for the review on Expedia and choosing to stay with us at The Westin San Francisco Market Street. Safe Travels and Be Well
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Dallas, TX

Nice place in the middle of the city

Posted 04-Nov-2014
Pros: Pretty much well done all around.
Cons: If you are staying downtown take a taxi from the airport. You don't need a car in the city.
The hotel is centrally located in a bustling part of the city. People, food and places are right out the front door. We walked to eating places and to our business meeting. The staff is pleasant and friendly, rooms are well appointed and fresh, and bar is great for relaxing. If you are driving, valet parking is your only option. It's a little pricey like all other places these days, but then again city parking is hard to come so the convenience is great.
2 out of 5
by A verified traveller

inconsistent stay

Posted 04-Nov-2014
Pros: Housekeeping
Cons: food service
Location: I was at a conference and did not interact much with the attractions around.
Arrived shortly after the Giants won the world series. Traffic made it hard to get to the hotel. Check in went fine. I was not offered help with the luggage though it was only 9:30 PM. The room was easy to find, however. Ordered room service. The food was overcooked. I had to ask for a receipt for the food since it was a business trip. I did not get one the first night and the server to my room ignored my request. I tried room service again and again had to ask for a receipt. This time the food delivered was not what I ordered. The quality of the food did not improve. Housekeeping was awesome. The lady was incredibly nice, as was the ladies in the gift shop. Check-out went well at 4 AM and the concierge had arranged a limo. A copy of my bill is to come to my email. It has now been three days and I am still awaiting the copy of the bill. I would not stay here again.
Comment from Hotel Management
07-Nov-2014 by Debey, Hotel Management
First of all thank you for choosing to stay with us and for the feedback regarding the inconsistency in service. It is good for us to hear your first hand account in order to ensure the services we have are operating as we have designed. Thank you for the kind comments on our service professionals that met and exceeded your expectations. Safe Travels and we do hope to welcome you back again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very Comfortable/Great location

Posted 03-Nov-2014
Pros: Very convenient and easy, with suprisingly nice rooms, furniture, etc.
Cons: The bathrooms were not as nice as the rooms, and breakfast and valet parking was way too expensive for this type of hotel.
Great for access to SOMA things. Hotel was very modern and had very nice rooms, with new furniture throughout and very comfortable beds and nice sheets and pillows. The Wifi was a little hinky but OK in the end. The staff was highly trained to give personal service, and everyone remembered my name. Breakfast room service was quick.
Comment from Hotel Management
05-Nov-2014 by Debey, Hotel Management
Thank you for choosing to stay at The Westin San Francisco Market Street during your travels to this great city. You had great comments to share and we appreciate the review on Expedia! Safe Travels and Be Well