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Everything was great except for the fact that there pool was not open due to construction but did not let anyone know on their website that it was down. If I had know I would not have stayed there because my kids were really looking forward to going swimming
Is just the hot water takes to long I have to wait at Les 20 mins before I can take a shower
Evangeline
Stayed 2 nights in May 2024
6/10 Okay
Samantha
25 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were amazing. Super friendly and helpful. The elevator always had issues. Either didn't work or would get stuck on a floor. Super inconvenient as we were on the 3rd floor and had a baby stroller that we had to carry down a few times when the elevator didn't work.
Great staff, from housekeeping to front desk. Convenient location, with lots of dining and shopping options nearby. Have stayed before and will stay again when we’re in the area.
Our stay was wonderful. Check-in was fast and the employee at the front desk was very kind. The room was very nice with a microwave and fridge which is always a necessity for me. It was close distance to 3 restaurants. I will definitely stay here again.
Love that the hotel is in the middle of all the shopping and dining options. Easily walkable. Only 5 ish minutes from sea world. Convenient for most everything. Just sad the pool isnt open yet.
randell
Stayed 1 night in May 2024
10/10 Excellent
Joe
Travelled with family, Travelled with family and small children, Travelled with partner
Check in and check out was very quick which I highly appreciate especially because of my special needs child. Room was clean and we had all the necessities. I wish they had a smart TV. Only option they had was to connect your device with HDMI cable to stream.
Location to Pechanga theater is awesome and walking distance. We stayed in building A and both elevators were broken and we had to carry our luggage up the stairs. We had no hot water for our shower. When I asked the staff to fix they suggested we use an unoccupied room to shower.
The property had some construction so we noticed some areas that were not up to date in our room like the bathroom door and the parking. But overall a nice convenient stay!
Dear Daniel,Thank you for the positive score rating. Your feedback is important to us. We do hope you revisit us again!
2/10 Terrible
Renosa
9 May 2024
Disliked: Amenities
First I paid Expedia for the property stay and now the hotel has charged my credit card again. I called to fix it and was told call my bank. Why should I have to deal with it when it’s there mistake.
No bath towels the night before my leave and the side tables were never washed off.
Renosa
Stayed 5 nights in Apr 2024
Response from Management on 13 May 2024
Dear Renosa,It typically takes 3-5 business days to see the credit back to your account. We typically advise Guest to divert to their bank thereafter the initial time frame.