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Reviews of Hotel La Jolla, Curio Collection by Hilton

4 out of 5
Hotel La Jolla, Curio Collection by Hilton
7955 La Jolla Shores Drive, La Jolla, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 420 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 97 out of 1001 reviews" "
Rating 2 - Terrible. 63 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute, boutique hotel feel, modern decor, comfy bed. Parking was easy.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Sarah, thank you for your delightful comments about your stay at Hotel La Jolla, Curio Collection by Hilton. We're elated to hear you found our modern decor charming, the bed comfortable, and parking convenient. We strive to provide an exceptional experience for our guests and it sounds like we hit the mark for your visit. We look forward to welcoming you back in the future!

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Erik, thank you for taking the time to rate Hotel La Jolla, Curio Collection by Hilton. We're truly thrilled to know you had a fantastic experience. We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Maria Eliza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in by the beach. Comfortable bed, clean room and with the nice ocean view. Would love to go back there again.
Stayed 2 nights in Mar 2024
Response from Customer Service on 5 Apr 2024
Maria, we're thrilled to hear that your stay at Hotel La Jolla, Curio Collection by Hilton was enjoyable. We're glad the comfy bed, tidiness, and our splendid ocean views contributed to a satisfying experience. We're eagerly anticipating your return.

2/10 Terrible

Hiromi

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
There were unexpected charges that were not mentioned when we booked. Body soaps were empty. Fridge was not working.
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Hiromi, it is disappointing to hear of your recent experience. Concerning the charges, we endeavor to communicate all costs as clearly as possible and we regret any oversight that may have led to a dissatisfaction for you. We also regret the missed amenities, such as bathroom essentials and refrigeration facilities. Addressing these issues swiftly is a high priority to us. Your feedback is instrumental as we aim to make improvements. We truly hope to have the opportunity to offer you a superior experience in the future.

10/10 Excellent

Jeraine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and great location
Stayed 1 night in Mar 2024
Response from Customer Service on 1 Apr 2024
Jeraine, we're thrilled to hear you had such a fantastic stay at Hotel La Jolla, Curio Collection by Hilton. Your words about our excellent customer service and prime location fill us with joy. We can't wait to welcome you back for yet another amazing experience!

6/10 Okay

Kaixin

Stayed 6 nights in Mar 2024

2/10 Terrible

Ralph

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Facility was really a mess. Hole under room door, no screen door, door to bathroom broken, construction waking you up at 7am. There were more issues.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Ralph, it's evident from your remarks that your stay didn't meet your expectations, particularly concerning the room conditions and disturbances due to ongoing work. We aim to ensure each guest has a peaceful and comfortable experience, and we regret that we fell short of this during your visit. Please know serious strides are being made to address and rectify these issues. We hope for the opportunity to serve you better in the future.

8/10 Good

Jeffrey, Alta Loma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great stay. But be aware they charge a $25 "destination fee" which you can get back if dine at the hotel. Also did not receive the $15 Hilton Gold credit as advertised. Not big deal, but doesn't look good for the hotel.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Jeffrey, it's wonderful to know that your overall stay at the Hotel La Jolla, Curio Collection by Hilton was enjoyable. We take your feedback seriously and appreciate you bringing to light the concerns about the destination fee and the Hilton Gold credit. Your input helps us improve the clarity of our services to all guests. We wish to see you again for an even better stay next time around.

8/10 Good

SANDRA

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Sandra, thank you for your rating of Hotel La Jolla, Curio Collection by Hilton on Expedia. We're delighted you had a positive experience and looking forward to welcoming you back for another enjoyable stay.

6/10 Okay

Jerry

Travelled with partner
Disliked: Property conditions & facilities
Under construction. Roof top dining room overlooking the bay was CLOSED.
Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Mar 2024
Jerry, we appreciate your feedback. It's regrettable that some of our amenities were unavailable during your stay. We're constantly working on updates to enhance our guest experience. It sounds like our rooftop dining was something you were looking forward to and we apologize it wasn't available. We hope to have the opportunity to welcome you back once renovations are complete.

6/10 Okay

Melanie

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The room
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Thank you for taking the time to submit this feedback, Melanie.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

2/10 Terrible

Michelle

Travelled with family and small children
Disliked: Cleanliness, amenities
Maybe I have been spoiled, but asking for the basic cleanliness in a guest room should be a standard. We have found a used contact lens was dried up and stuck on the bathroom wall in the powder room, shower gel was completely empty upon arrival, finding hair stuck on the hairdryer and the bath towel… better yet, asked to open the sofa bed and rollaway bed upon leaving to dinner, still not being done when we returned. The housekeeping staff was telling me how to open the sofa bed, which I would never expected myself to do so. No bedding items were provided like sheets, pillows nor comforters, he literally opened the bed and asked if I needed anything else. The story can go on and on, and no explanation of my benefit upon arrival. However, the food in the lobby restaurant was good, we had a good breakfast there.
Stayed 1 night in Mar 2024
Response from Customer Service on 17 Mar 2024
Michelle, it's regrettable to hear your stay didn't meet expectations in terms of cleanliness and service. Please accept our apologies for the oversights you encountered with the bathroom amenities and housekeeping service. Our aim is to provide excellent service and it's evident from your comments that we fell short this time. It's satisfying to note though, that you enjoyed your breakfast at the lobby restaurant. We will continue to strive for improvement and sincerely hope that you'll give us another opportunity to live up to the service levels we aspire to in all areas.

8/10 Good

Erica

Liked: Cleanliness
The hotel is super cute and comfortable! I really enjoyed the room, parking and restaurant. The staff were not super friendly but efficient. I would stay here again
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Erica, it's great to hear that you found Hotel La Jolla, Curio Collection by Hilton to be charming and cozy. We're glad that you particularly enjoyed our rooms, parking, and dining options. Noting your feedback about our team members, we always aim to ensure our guests feel welcomed and appreciated. Your comments will absolutely aid us in refining our guest experiences. We can't wait to host you once more.

10/10 Excellent

Andrei

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
Andrei, we're thrilled to know you had a five-star experience at Hotel La Jolla, Curio Collection by Hilton. We truly appreciate your rating and look forward to welcoming you back during your next visit.

10/10 Excellent

Krystle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views!!
Stayed 2 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Krystle, thank you for your glowing feedback! We're thrilled to hear you were able to fully enjoy the remarkable vistas at Hotel La Jolla, Curio Collection by Hilton. We look forward to welcoming you back for another unforgettable experience.

6/10 Okay

Barbara

The hotel has seen better days.
Stayed 3 nights in Feb 2024
Response from Customer Service on 26 Feb 2024
Barbara, it's disheartening to hear your observation regarding the condition. We constantly strive to provide a pleasing environment for our guests, and your feedback helps us make improvements where needed. We hope for an opportunity for you to experience the charm and warmth we're known for.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service! Nice room:)
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Jennifer, we're thrilled to hear that you had a wonderful experience at Hotel La Jolla, Curio Collection by Hilton. Your positive remarks regarding our customer service and lovely accommodations are greatly appreciated. Thank you for sharing your review with us and for choosing our hotel for your stay. We're looking forward to welcoming you back.

6/10 Okay

Kenneth

Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Thank you for the feedback, Kenneth.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the cleanest hotels we have stayed at in a while. Perfect amenities and the staff was very friendly. Views from the 10th floor were amazing.
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Vanessa, thank you for the terrific review! It brings us joy to hear that Hotel La Jolla, Curio Collection by Hilton met your standards, particularly in cleanliness and amenities. We're delighted that our team members left a positive impression and that you enjoyed the stunning views from the 10th floor. We're eagerly awaiting your next visit.

10/10 Excellent

edith

Liked: Staff & service, property conditions & facilities
Staff was very good
Stayed 2 nights in Feb 2024
Response from Customer Service on 19 Feb 2024
Edith, it's wonderful to hear your acknowledgement of our dedicated team members at Hotel La Jolla, Curio Collection by Hilton. We hope to have the chance to welcome you back in the future. Your satisfaction is our greatest reward.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful & attentive staff, great location
Stayed 3 nights in Feb 2024
Response from Customer Service on 12 Feb 2024
Charles, we're thrilled you appreciated our fantastic location and found our team members to be both helpful and attentive at Hotel La Jolla, Curio Collection by Hilton. Thank you for the top score and we look forward to your next visit.

2/10 Terrible

anthony

Disliked: Staff & service, property conditions & facilities
Old raggedy hotel don’t book. Button on elevator not working elevator shakes while in it outdated. Rooms were clean but loud. Hallways were outside
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Anthony, we appreciate your feedback. We understand that certain aspects of your stay, including your experience with the elevator and sound levels, did not meet your expectations. Our team does strive to maintain the functionality and charm of our premises. We regret if these factors impacted your experience. We're committed to addressing all concerns to enhance the experience for all guests.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole staff was exceptional! Rooms are clean with beautiful ocean views. Beyond grateful for the hospitality.
Stayed 2 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Thanks for the perfect rating, Rena! We can't wait to see you again soon for another amazing experience at Hotel La Jolla, Curio Collection by Hilton. Have a great day!

10/10 Excellent

Waseem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 23 Jan 2024
Waseem, thank you for choosing Hotel La Jolla, Curio Collection by Hilton for your stay. Your high rating is greatly appreciated, and we're pleased to know that you enjoyed your visit. We look forward to the opportunity of welcoming you back soon.

10/10 Excellent

Henrik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very friendly front desk staff
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Henrik, it's fantastic to know you thought highly of the excellent hospitality offered at Hotel La Jolla, Curio Collection by Hilton. Appreciation for the exceptional courtesy from our reception team members genuinely delights us. Looking forward to welcoming you back for an equally refreshing experience on your next visit.

10/10 Excellent

Laetitia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Thanks for sharing this perfect rating, Laetitia!We're thrilled to hear you enjoyed your stay at Hotel La Jolla, Curio Collection by Hilton! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

James K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front-desk staff were all terrific. At check-in and later in the evening!
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
James, thank you for your feedback! We're thrilled to hear that you took notice of our dedicated team members at the front desk during your stay at Hotel La Jolla, Curio Collection by Hilton. We aspire to provide exceptional service round the clock. We hope to serve you again soon in the future.

10/10 Excellent

Claire

Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Claire, thank you for choosing Hotel La Jolla, Curio Collection by Hilton and taking a moment to rate your stay. We're delighted to know you had an exceptional experience. It would be our pleasure to welcome you back in the future. Safe travels!

8/10 Good

Gerald

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful setting. Walking distance to restaurants. Jasmine (at the front desk) was especially friendly and helpful. They are going through some renovations at the moment so their rooftop restaurant was not open.
Stayed 2 nights in Jan 2024
Response from Customer Service on 15 Jan 2024
Gerald, thank you for sharing your experience with us. It's wonderful to hear that our enviable location and the friendly service provided by Jasmine added charm to your stay at Hotel La Jolla, Curio Collection by Hilton. We acknowledge your understanding regarding the current renovations and ensure you we're working diligently to enhance our offerings. We are eager for the chance to host you again so you can enjoy the new enhancements including our rooftop restaurant.

8/10 Good

Son

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Bathroom door was not able to close all the way
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Son, thank you for your feedback. At Hotel La Jolla, Curio Collection by Hilton, we strive to ensure each guest has a flawless stay. We acknowledge your comment about the bathroom door, and rest assured, it's taken with utmost concern for our continual improvement in guest experience. We hope that you enjoyed the other aspects of your stay and look forward to your next visit.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Andrea, thank you for your high rating for Hotel La Jolla, Curio Collection by Hilton. We're glad your stay met expectations and can't wait to welcome you back on your next journey through this sunny California wonderland. Enjoy your day!

8/10 Good

Lakshmi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Lakshmi, we're glad to see your stay at Hotel La Jolla, Curio Collection by Hilton received a positive rating. It would be a pleasure to welcome you again in the future. We appreciate your trust in our establishment and look forward to continuing to meet your lodging needs.

8/10 Good

Cindy

Stayed 2 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Thank you for taking the time to share your review with us, Cindy!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hotel La Jolla, Curio Collection by Hilton.

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Thank you for the great rating, Alexandra!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel La Jolla, Curio Collection by Hilton! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Excellent

jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a pretty property, great location, staff was absolutely charming, and the newly updated guest rooms were wonderful. I would stay again for sure!!!
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Jody, it's delightful to hear you relished your stay at Hotel La Jolla, Curio Collection by Hilton! Your kind words about our delightful team members, beautifully renovated accommodations, and superb location truly warm our hearts. We greatly look forward to welcoming you back for another delightful stay.

10/10 Excellent

Adan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 28 Nov 2023
Adan, it's delightful to hear you had a five-star experience at Hotel La Jolla, Curio Collection by Hilton. It's fantastic that our hotel met your expectations and we hope to host you again in the future for another stellar stay. Thank you for choosing us!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
great view from modern rooms!
Stayed 1 night in Nov 2023
Response from Customer Service on 24 Nov 2023
Paul, it's delightful to hear that you appreciated the scenic vistas from our contemporary accommodations at Hotel La Jolla, Curio Collection by Hilton. We're pleased that you enjoyed your stay. Come back soon for more memorable experiences!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on 13 Nov 2023
We appreciate the top rating given to Hotel La Jolla, Curio Collection by Hilton. It is wonderful to know your stay met your expectations. We look forward to welcoming you back on your next visit.

8/10 Good

Cathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I only stayed 1night but when I was checking out the desk clerk charged me for 2 resort fees of $25.00 each any said it was because I was there 2 days. I challenged her and she took one of the days off but I think it was strange to have even been charged.
Stayed 1 night in Oct 2023
Response from Customer Service on 27 Oct 2023
Cathleen, thank you for choosing to stay at Hotel La Jolla, Curio Collection by Hilton. It seems there was a discrepancy regarding the resort fee. We appreciate you bringing it to our attention and assure you it was a simple miscommunication. Rest assured, our goal is to provide transparent pricing to all our guests. We hope to welcome you back for another stay in the future.

2/10 Terrible

Jauntey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please read this review! This hotel is the absolute worst....its is in a great location but honestly not worth the money. To start we drove up and parked our car...only to find a DEAD rat right outside our car door. We went in checked in to our OCEAN VIEW room we booked got our key and we were put on the second floor over looking the parking lot.... then to top it off we went to sleep that night and around 2am the lights in our room all turned on meanwhile we were fast asleep.... my husband and I felt like we were being watched or something...what lights turns on in the middle of the night.. also will not refund for the terrible experience... take your business else where.
Stayed 2 nights in Oct 2023
Response from Customer Service on 18 Oct 2023
Jauntey, it's regrettable that your experience did not meet your expectations, and we sincerely apologize for any discomfort caused during your stay. Unexpected circumstances like the one you encountered in the parking area are taken very seriously and addressed immediately. We understand there might have been a mix-up with the type of your room, and we always strive to make sure our guests' bookings match their desired views and amenities. The occurrence with the lights is unusual and has been forwarded to our maintenance team to look into. We also understand your concern regarding refunds - we encourage all our guests to contact us directly to discuss any issues related to their stays. We value your feedback and it will definitely help us improve our services.

10/10 Excellent

Osvaldo

Stayed 1 night in Sep 2023
Response from Customer Service on 3 Oct 2023
Thank you for the excellent rating, Osvaldo!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel La Jolla, Curio Collection by Hilton! We look forward to hosting you again soon.

8/10 Good

Tracy

Stayed 3 nights in Sep 2023
Response from Customer Service on 9 Oct 2023
Thank you for taking the time to leave us a 4/5 rating, Tracy!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel La Jolla, Curio Collection by Hilton.

10/10 Excellent

Joseph

Liked: Amenities
Great place. I was not aware of the $40 per night parking charge thought…..no refrigerator in room.. everything else is great.
Stayed 1 night in Sep 2023
Response from Customer Service on 12 Sept 2023
Joseph, it's delightful to know you appreciated your stay at Hotel La Jolla, Curio Collection by Hilton. We apologize for any confusion regarding the parking cost and the room amenities. Rest assured, we aim to make these aspects clear during the booking process. Nevertheless, we are glad your overall experience with us was positive and we look forward to seeing you again on your next trip.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Customer Service on 10 Sept 2023
Thank you for the fantastic rating, James!We strive to make all of our guests feel welcome and relaxed during their time at Hotel La Jolla, Curio Collection by Hilton! We can't wait to see you again soon.

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Pool is not heated. AC in room doesn’t work and when you shower it smells very bad of sewer. I informed them and there is nothing they can do. Very disappointed especially at this price point. I would expect this at a motel.
Stayed 2 nights in Sep 2023
Response from Customer Service on 6 Sept 2023
David, your feedback is valuable to us. We regret to hear about the problem you experienced with the room temperature and unpleasant odour during your shower. We strive to provide a comfortable atmosphere, so it's disappointing to learn that your stay did not meet this standard. We'll address these concerns with our colleagues to ensure a positive experience for all guests in the future. Your comments about value for your stay have also been noted. Thank you for bringing these issues to our attention.

8/10 Good

Danielle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
so nice
Stayed 1 night in Aug 2023
Response from Customer Service on 31 Aug 2023
Thanks for the 4/5 rating, Danielle!We're happy you had such a lovely stay at Hotel La Jolla, Curio Collection by Hilton! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 Good

Cory, Golden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, friendly staff!
Stayed 2 nights in Aug 2023
Response from Customer Service on 29 Aug 2023
Cory, thanks for sharing your high praise for Hotel La Jolla, Curio Collection by Hilton. We're thrilled to know you found our hotel to be a great value and appreciated the friendliness of our team members. Your kind words are much appreciated and we look forward to welcoming you back on your next visit.

8/10 Good

Kevin

Stayed 4 nights in Aug 2023
Response from Customer Service on 20 Aug 2023
Kevin, thank you for the wonderful rating for Hotel La Jolla, Curio Collection by Hilton! We appreciate your valuable feedback. If there's any more insight you'd like to share about your stay, feel free to reach out. We hope to have the pleasure of welcoming you back again.

4/10 Poor

Elizabeth

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Neen
Stayed 2 nights in Aug 2023
Response from Customer Service on 14 Aug 2023
Elizabeth, we regret to hear that you didn't have the experience you expected. We'd value the opportunity to understand more about any specific concerns you encountered during your stay. We constantly strive to improve our guests' experiences and your feedback can certainly assist us with that goal.

2/10 Terrible

Okba, Reston

Stayed 3 nights in Aug 2023
Response from Customer Service on 29 Aug 2023
We appreciate the feedback, Okba.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.