The property itself is beautiful. It’s clean and spacious. While my stay overall was good, I had an issue with the room that was never resolved. I paid extra for a room with a balcony. Turns out I was unable to access the balcony because the door lock to it was broken. The properties maintenance staff were unable to fix it. I then asked that the room rate be lowered to the room rate without a balcony. I spoke to multiple managers and staff and not one of them was willing to lower the rate. I am very disappointed that the Hilton, being such a well known hotel chain, would not do anything to help me with this issue. I don’t see why I had to pay for a room rate when I could not access and use what I paid the extra money for.