Breakfast, lunch and dinner served

Reviews of Hilton San Diego/Del Mar

4 out of 5
Hilton San Diego/Del Mar
15575 Jimmy Durante Blvd, Del Mar, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 516 out of 1005 reviews" "
Rating 8 - Good. 268 out of 1005 reviews" "
Rating 6 - Okay. 120 out of 1005 reviews" "
Rating 4 - Poor. 59 out of 1005 reviews" "
Rating 2 - Terrible. 42 out of 1005 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Thank you, Debra, for sharing your wonderful experience at Hilton San Diego/Del Mar! We're overjoyed to hear that your stay with us was up to the mark. Our team is dedicated to providing only the best in comfort and service, so it's heartening to know we've succeeded with you. Your kind words serve as a great motivation for us all. Looking forward to welcoming you back soon for another splendid visit!

2/10 Terrible

Jenny

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
we got very dirty towels at first day
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
We appreciate your feedback. We're truly sorry to hear about the issue with the towels you experienced on your first day. Please be assured, we take matters of cleanliness very seriously and regret any discomfort this may have caused during your stay. We aim for all our guests to enjoy a welcoming and clean environment from the moment they arrive. Your comments have been shared with our housekeeping team to ensure such incidents are promptly addressed and do not recur. Thank you for bringing this matter to our attention.

10/10 Excellent

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Customer Service on 16 Mar 2024
Thank you for sharing your experience, Yessenia! We're overjoyed to hear that every aspect of your stay at Hilton San Diego/Del Mar met your expectations. From the warm welcome by our staff to the comfort and cleanliness of your room, it's wonderful to know we could make your visit memorable. Your kind words about our team are truly appreciated and will be shared with them. It's guests like you who make our job a joy. We look forward to welcoming you back for another stellar experience!

6/10 Okay

Kathy

Travelled with family and small children
Liked: Cleanliness
Exercise equipment need maintenance Breakfast options and coffee are very limited, at a Hilton in Del Mar expect better
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Thank you for taking the time to share your experience with us, Kathy. We're sorry to hear that our exercise equipment did not meet your expectations and that you found our breakfast options and coffee limited. Providing a diverse range of high-quality dining options and well-maintained facilities is something we strive for, and it seems we fell short this time. Your feedback is invaluable as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future for a more satisfying stay.

6/10 Okay

Sara

Travelled with partner
Liked: Cleanliness, staff & service
The staff were nice but the hotel is older with a facelift.
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
We appreciate your feedback. It's wonderful to hear that our staff made a good impression, as we always strive to provide exceptional service. We acknowledge that while our hotel has undergone updates, it may still reflect its original charm to some extent. Your insights are invaluable to us as they guide our continuous efforts in enhancing the guest experience. Thank you for choosing Hilton San Diego/Del Mar, and we hope to welcome you back for an even more satisfying stay in the future.

10/10 Excellent

Maria, Bermuda Dunes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for the purpose of my trip
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Mar 2024
We appreciate your feedback. Understanding that the purpose of your trip was met with an 'ok' experience gives us a baseline to improve from. Our aim is always for excellence, and we hope on your next visit, we can turn that 'ok' into something memorable. Thank you for choosing Hilton San Diego/Del Mar.

10/10 Excellent

Hope, Saugus

Liked: Cleanliness, staff & service, property conditions & facilities
Directly across from Del Mar Fairgrounds!
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
We're thrilled you enjoyed the convenience of our location directly across from Del Mar Fairgrounds! It's wonderful to know that this aspect of your stay enhanced your experience with us. Thank you for choosing Hilton San Diego/Del Mar, and we hope to welcome you back soon.

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved that the pool is heated. We were able to use it even when it was raining .
Stayed 1 night in Mar 2024
Response from Customer Service on 5 Mar 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the heated pool, especially during rainy weather. It's wonderful to know that this feature allowed you to make the most of your stay regardless of the weather conditions. Your feedback is greatly appreciated as it helps us continue providing exceptional experiences for our guests. Looking forward to welcoming you back to Hilton San Diego/Del Mar in the near future!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 24 Feb 2024
Thank you for your kind feedback. We are thrilled to hear that you enjoyed your stay at Hilton San Diego/Del Mar and found our services satisfactory.

8/10 Good

Stuart

Staff was very nice. Silly to charge $30 for parking but I guess that’s the way it goes now.
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
We appreciate your feedback! It's wonderful to hear that you found our staff to be very nice. Your comments regarding the parking fee have been noted. We understand that this might not meet everyone’s expectations and we are sorry for any inconvenience caused by it. We hope to see you again in the future!

4/10 Poor

Laurel

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on 20 Feb 2024
We appreciate your feedback. We regret to hear that your experience did not meet expectations and sincerely apologize for any inconvenience caused. Please know that we take all comments seriously as they assist us in improving our services and guest satisfaction.

10/10 Excellent

Marie

Stayed 1 night in Dec 2023
Response from Customer Service on 15 Feb 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay at Hilton San Diego/Del Mar.

10/10 Excellent

Gabriel, San Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, I love Hilton, never fails.
Stayed 1 night in Feb 2024
Response from Customer Service on 14 Feb 2024
We appreciate your review and are thrilled that you find comfort at Hilton. Your continual support means a lot to us. We're proud to be your go-to choice for accommodation, and we'll continue striving to meet your expectations in the future.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Thank you for your feedback. We are delighted to hear you enjoyed your stay at Hilton San Diego/Del Mar and look forward to welcoming you back in the near future.

6/10 Okay

Ana

Stayed 2 nights in Feb 2024
Response from Customer Service on 20 Mar 2024
We appreciate your feedback on your recent visit to Coastal Kitchen. We regret that the chicken dish did not meet your expectations and we will look into this matter. As for the charcuterie board, our menu varies based on local availability and seasonality, but we understand how certain expectations can influence one's dining experience. We're glad you enjoyed our salads and bread service, despite it being an additional charge. Your comments are valuable in helping us improve where necessary. Thank you again for sharing your thoughts.

10/10 Excellent

martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Thank you for your feedback. We are pleased to know that you enjoyed your stay with us at Hilton San Diego/Del Mar and we look forward to welcoming you back in the near future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Thank you for your positive feedback. We appreciate it.

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was nice but my room had a cracked mirror (2065) and rusty pipe. Seems like due to being a bit dated. I didn’t think having to pay $30 a day to park was reasonable - should be free if the rooms are nearly $300 a night with tax. Staff were super nice. Close to lots to do. Wish they had better complimentary coffee.
Stayed 3 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate your feedback. We regret to hear about the condition of the mirror and pipe in room 2065, and we will ensure our maintenance team is aware. We understand your concerns regarding parking fees. Your kind words about our staff are much appreciated, as they strive to provide excellent service. Our location is indeed convenient for exploring local attractions. Regarding the complimentary coffee, we take note of your suggestion for improvement.

8/10 Good

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An remodeled olderish hotel well maintained but overpriced because of the local attractions--they got you on connivance factor for sure.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate your feedback. It's great to hear that you found our hotel well-maintained, though we understand your concerns about pricing due to the proximity of local attractions. We hope you'll consider staying with us again.

10/10 Excellent

Stephanie

Stayed 4 nights in Jan 2024
Response from Customer Service on 20 Mar 2024
We're thrilled to hear about your positive experiences with our front desk team, especially Lorenzo and Natalie. It's fantastic that they were able to answer all your questions and provide top-tier customer service, making a memorable part of your stay at Hilton San Diego/Del Mar. We also appreciate your honest feedback regarding the condition of the pull-out couch and microwave in your room, as well as the parking fees. Your comments are invaluable to us for ensuring we continually meet our guests' expectations in every aspect of their stay. Thank you for choosing Hilton San Diego/Del Mar; we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

HAROLD, Temecula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All my friends love this place. They own horses and are therefore very rich and particular. I don’t really like their attitudes and aloofness, but they have great taste in lodging.
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
We greatly appreciate your feedback and are delighted to know that our venue is held in high esteem among your friends. Our aim is to provide a comfortable and luxurious space for all of our guests, so it's wonderful to hear that we've been able to meet those standards for such discerning patrons. We understand the importance of good company during one's stay, so we're sorry if you felt any discomfort due to the attitudes or aloofness mentioned. Rest assured, everyone is welcome at Hilton San Diego/Del Mar and we strive for all of our guests to feel relaxed and at home while with us.

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
Thank you for your feedback. We are pleased to hear that you enjoyed your stay at Hilton San Diego/Del Mar. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was welcoming and helpful. Great service and a feel good place. Would definitely stay again.
Stayed 2 nights in Jan 2024
Response from Customer Service on 17 Jan 2024
We greatly appreciate your feedback! It's delightful to know that our team was able to provide a welcoming and helpful atmosphere during your stay. We're pleased to hear you had such a positive experience and felt good about the place. Thank you for choosing Hilton San Diego/Del Mar, we eagerly look forward to having you with us again in the future.

8/10 Good

lynn

Stayed 2 nights in Dec 2023
Response from Customer Service on 16 Jan 2024
Thank you for your feedback. We appreciate you choosing Hilton San Diego/Del Mar and look forward to welcoming you again.

2/10 Terrible

Patrick James

Business traveller
Hotel supervisor Tassio charged me for full stay even though I had to leave the first day with a sudden illness. Completely inappropriate and very bad business practice for what should be a reputable hotel. They have unfortunately lost my business and my company’s business moving forward.
Stayed 3 nights in Jan 2024
Response from Customer Service on 12 Jan 2024
We appreciate your feedback and are sorry to hear about the unfortunate circumstances of your stay. We understand that sudden illnesses can disrupt plans, and we regret any inconvenience caused by our billing process in this situation. Your experience with supervisor Tassio will be looked into as we strive for fairness and understanding in all our interactions with guests. It's disappointing to know that you're considering not doing business with us anymore, but we respect your decision. Thank you again for sharing your experience.

8/10 Good

Vicki

Stayed 2 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
Thank you for your feedback. We appreciate your comments and will use them to improve our services.

10/10 Excellent

Richard, Cardiff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed 3-day stay while house termite fumigation. Located directly across from our office and 2-miles from our home.
Stayed 2 nights in Jan 2024
Response from Customer Service on 10 Jan 2024
We appreciate you choosing Hilton San Diego/Del Mar for your 3-day stay during your house termite fumigation. It's wonderful to know that our location was convenient for you, being directly across from your office and close to your home. We always strive to make our guests' stay as comfortable as possible, and are glad we could be of service in this instance. We look forward to welcoming you back whenever the need arises.

10/10 Excellent

Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and shops shops on Cedros Street in Solano Beach.
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Jan 2024
Thank you for your review! We are thrilled that our proximity to local restaurants and shops on Cedros Street in Solano Beach added value to your stay. It's wonderful that this location was convenient for you, offering easy access to explore the area. We appreciate your feedback and hope we'll have the opportunity to welcome you back soon!

10/10 Excellent

Matt

Stayed 1 night in Dec 2023
Response from Customer Service on 18 Jan 2024
Thank you for your feedback. We are glad that you enjoyed your stay with us at Hilton San Diego/Del Mar and look forward to welcome you back soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms, staff are great and lots of options around town. I think it's time for new carpeting, looked very worn out.
Stayed 2 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Thank you for sharing your feedback! It's wonderful to hear that the comfort of our rooms and the friendliness of our staff met your expectations. We're also pleased to know that you appreciated the variety of options in town. Your comments about the carpeting have been noted for consideration as we continuously look at ways to improve our guest experience. Thank you again and we hope to see you soon!

8/10 Good

Olasunkanmi samuel

Stayed 5 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
Thank you for your feedback. We appreciate your input and are glad to hear that you had a satisfactory stay at our establishment.

8/10 Good

leah

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Thank you for taking the time to provide your feedback. We strive to continuously improve our service and appreciate your comments.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities
Excellent stay!
Stayed 2 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
We appreciate your feedback! We're delighted to know that you had an excellent stay. Your satisfaction is our top priority. Thank you for choosing Hilton San Diego/Del Mar and we hope to see you again soon!

8/10 Good

Desmond Lloyd

Travelled with family
Liked: Amenities
I had prepaid for my stay, however I was initially informed that I had to pay for taxes. It was sorted out in the end, but not a good start to my stay. Some front staff employees were not very friendly. However found other staff members very friendly
Stayed 5 nights in Dec 2023
Response from Customer Service on 27 Dec 2023
We appreciate your feedback regarding your recent stay. We apologize for the confusion about the taxes on your prepaid booking, and we're glad it was resolved eventually. It's disappointing to hear that some of our front staff didn't meet your expectations in terms of friendliness, but we're pleased to know other members of our team were able to provide a friendly service. Your comments will be shared with our team as part of our ongoing commitment to delivering excellent guest experiences.

10/10 Excellent

David, Monrovia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Thank you for your positive feedback. We are glad that you enjoyed your stay with us and we look forward to welcoming you again.

10/10 Excellent

Alexandra

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thank you for your feedback! We're glad to hear that you enjoyed your stay with us. Your satisfaction is our top priority and we look forward to welcoming you back soon.

6/10 Okay

Sourabh

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Thank you for your feedback. We appreciate your input and will use it to improve our services.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Thank you for your feedback. We're glad to hear that you enjoyed your stay and we hope to welcome you back soon.

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 11 Dec 2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us at Hilton San Diego/Del Mar. Your satisfaction is our top priority and we look forward to welcoming you back soon.

8/10 Good

Diane

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Customer Service on 9 Dec 2023
Thank you for your feedback. We appreciate it and hope to see you again soon.

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Be prepared for lots of walking!
Beautiful place but elevators are few and far between! It would have been nice to have been told elevator locations at check in. Basically handed a key and told to park on opposite side of the building.
Stayed 3 nights in Nov 2023
Response from Customer Service on 5 Dec 2023
Thank you for your feedback. We are pleased to hear that you found our hotel beautiful. However, we regret any inconvenience caused by the elevator locations and the lack of information provided at check-in. Your comments will be taken into consideration as we continuously strive to improve our guest experience. Thank you once again for choosing Hilton San Diego/Del Mar.

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
Thank you for your feedback. We're glad to hear that you had a positive experience at our hotel. Your satisfaction is our top priority and we look forward to welcoming you back soon.

8/10 Good

Carol

Travelled with partner
The toilet seat wasn’t clean, had feces stains, no water pressure in the shower, the bathroom fan couldn’t be turned off without turning off the light, 2nd day the jacuzzi wasn’t working
Stayed 2 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
We appreciate your feedback. We regret to hear about the cleanliness of the toilet seat and will look into this matter promptly. The issue with water pressure in the shower is also noted, as well as the inconvenience caused by the bathroom fan's connection to the light switch. We're sorry for any discomfort you experienced due to these issues. Lastly, we apologize that our jacuzzi was not operational on your second day; we understand how important these amenities are for a relaxing stay.

8/10 Good

Erica

Stayed 1 night in Nov 2023
Response from Customer Service on 17 Dec 2023
Thank you for sharing your feedback. We value all comments and will work continuously to improve our service.

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Customer Service on 28 Nov 2023
Thank you for your feedback. We appreciate your time and look forward to welcoming you back in the future.

8/10 Good

Jonathan c

Stayed 1 night in Nov 2023
Response from Customer Service on 14 Dec 2023
Thank you for your feedback. We are glad to hear you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Rick, Leduc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 22 Nov 2023
Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay at Hilton San Diego/Del Mar and we look forward to welcoming you back in the near future.

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on 21 Nov 2023
Thank you for your feedback. We appreciate hearing about your experience. We strive to provide the best service possible and will continue improving our services based on customer feedback.

4/10 Poor

Aron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not great condition or amenities
Stayed 1 night in Nov 2023
Response from Customer Service on 19 Nov 2023
We appreciate your feedback. We are sorry to hear that our condition and amenities did not meet your expectations. Your comments will be taken into consideration as we strive to improve our guest experience. Thank you for sharing your thoughts, and we hope for the opportunity to serve you better in the future.

10/10 Excellent

alli

Stayed 2 nights in Sep 2023
Response from Customer Service on 18 Nov 2023
Thank you for your positive feedback. We are glad to hear that you enjoyed your stay with us at Hilton San Diego/Del Mar. Your satisfaction is our top priority and we look forward to serving you again in the future.