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Reviews of Holiday Inn Express Manchester - Salford Quays, an IHG Hotel

3.5 out of 5
Holiday Inn Express Manchester - Salford Quays, an IHG Hotel
Waterfront Quay, Salford Quays, Salford, England

Reviews

8.4

Very good

Rating 10 - Excellent. 433 out of 1004 reviews" "
Rating 8 - Good. 373 out of 1004 reviews" "
Rating 6 - Okay. 123 out of 1004 reviews" "
Rating 4 - Poor. 48 out of 1004 reviews" "
Rating 2 - Terrible. 27 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Lynsey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2024
Response from HOM on 21 May 2024
Hi Lynsey, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and friendly. The views from the hotel was amazing, and so was the breakfast. About 10 min walk to Old Trafford which was the reason for going. Will definitely be back in the future
Stayed 1 night in May 2024
Response from HOM on 20 May 2024
Wow, 5-stars! Thanks so much, James. We're glad you felt the team were friendly and welcoming. That's what we like to hear! We're happy to see you enjoyed the inclusive breakfast. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

John

Travelled with partner
Can’t fault it
Stayed 1 night in May 2024
Response from HOM on 20 May 2024
Thanks for the perfect rating, John. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Mike

Stayed 2 nights in Apr 2024
Response from HOM on 20 May 2024
Hi Mike, thanks for the rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

2/10 Terrible

William

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I arrived early (2pm), staff reminded me that checking in was 3 pm. No worries I'll wait in Reception From 2.30 onward I watched a succession of people check in, none turned away. So at 3pm exactly I checked in and asked how long they would have left me waiting next to the desk if I hadn't re-approached. No-one likes troublesome guests so I guess that's why I got the room with no heating. Too cold to shower, frosty staff. not a great experience... I've stayed at the HI on Liverpool (Road?) about half a mile away recently and cannot praise there staff highly enough.
Stayed 1 night in Apr 2024
Response from HOM on 29 Apr 2024
William, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

4/10 Poor

Holly

Disliked: Cleanliness, property conditions & facilities
This hotel is in desperate need of updates and repairs. The front desk staff are helpful enough but we had alot of issues, had to change rooms and the new room had just as many problems. The air conditioning, TVs, toilets etc are all in poor condition and a lot aren’t working at all. There are a lot of hotels in the area, I wouldn’t stay here.
Stayed 1 night in Apr 2024
Response from HOM on 23 Apr 2024
Holly, thanks for your feedback. Sorry to see your experience didn't live up to expectation. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

4/10 Poor

Marie Wilson

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOM on 23 Apr 2024
Hi Marie Wilson, thanks for the rating. Please feel free to drop us a message so we can know what went wrong during your stay. All the best, Kaye - Hotel Operations Manager.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One night stay after a visit to old Trafford for a football game. Area is nice and hotel is located well for stadium. Lots of restaurants around and easy access to other areas of Manchester. Staff in the hotel were friendly and really helpful. Hotel clean, tidy and well equipped. Some areas of our room could have done with a refresh but overall a good standard. Breakfast was good and we left happy with our experience.
Stayed 1 night in Apr 2024
Response from HOM on 19 Apr 2024
Mark, thanks for taking the time to leave a review. It's good to know that our location was handy for your trip. We're glad you felt the team were friendly and helpful. That's what we like to hear! We maintain high levels of cleanliness and glad to see you were satisfied. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

robert

Liked: Cleanliness, staff & service
The bed was too firm and needs a topper. The pillows were very firm and made sleeping uncomfortable. The room itself was very good.
Stayed 2 nights in Apr 2024
Response from HOM on 16 Apr 2024
robert, thanks for taking the time to review our hotel! Wed appreciate the feedback and we hope to see you again. All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Angela

Liked: Staff & service
Good location for the Manchester marathon. Basic accommodation and very basic breakfast , not worth the price paid for one night at all.
Stayed 1 night in Apr 2024
Response from Hotel Operations Manager on 15 Apr 2024
Thanks for the review and feedback, Angela!All the best,Kaye

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOM on 3 Apr 2024
Wow, 5-stars! Thanks so much, Kevin. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

Peter

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in Salford Quays a short distance from the tram stop into the city centre. Also convenient for shopping and restaurants in Media Ciry
Stayed 4 nights in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thank you for the review, Peter.We're pleased to read that you enjoyed our location.All the best,Kaye

8/10 Good

Toktam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really recommend
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on 2 Apr 2024
Thanks for the lovely review!All the best,Kaye

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed numerous times. My go to hotel when im in Manchester. Staff are polite and professional, plus very friendly
Stayed 4 nights in Feb 2024
Response from HOM on 28 Feb 2024
Wow, 5-stars! Thanks so much, william. We're happy to know you had a lovely stay at our hotel. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Samira

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I could not find a phone in my room to call reserv
I could not find a phone in my room to call reservations and unfortunately there were no slippers and toothbrush .
Stayed 1 night in Feb 2024
Response from HOM on 26 Feb 2024
Samira, thanks for your feedback. We appreciate the comments and will look into this. All the best, Kaye - Hotel Operations Manager.

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Check in could improve
Awful service at check in. We and a small queue totally ignored by two receptionists who were doing other things on phones and computer. Couldn’t be bothered to look up and apologise and acknowledge our existence or apologise for the long wait. Otherwise all good.
Stayed 1 night in Feb 2024
Response from HOM on 22 Feb 2024
Robert, thanks for your feedback. We're sorry the service didn't live up to the standard we're known for. Your feedback will be shared with the team to make sure we do better. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

8/10 Good

Lorna

Travelled with family
Liked: Cleanliness, staff & service
Good location and easy parking. Room quiet and clean, just a little tired. Was a little noisy outside window from ducks or geese during the night which can't be helped. Would stay again.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Thanks for your feedback, Lorna.All the best, Kaye -

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from - Hotel Operations Manager on 20 Feb 2024
Wow! What a wonderful review. Thanks, Sara.We hope your next stay is just around the corner.All the best, Kaye

6/10 Okay

Syed

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
North Worth the Value
location is good. Parking is 7quid for every 24 hours. breakfast was terrible....especially for people who are vegetarian.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 20 Feb 2024
Syed, thanks a bunch for the review!All the best, Kaye -

6/10 Okay

Alison

Travelled with family
Disliked: Property conditions & facilities, room comfort
Small beds. Family of 4 had a standard double and smaller than double sofa bed. Not the best nights sleep any of us have had. Breakfast basic and not the best quality food. Carpet filthy but otherwise the hotel was clean.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on 12 Feb 2024
Thanks for the review, Alison.We take cleanliness seriously and we will share your comments with the housekeeping team.We do have a team on site 24/7 who are able to help with any issues you may encounter.All the best,Kaye

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good hotel in excellent location only spoilt by very noisy air con kept coming on every 10 minutes and no way to turn it off.
Stayed 1 night in Jan 2024
Response from HOM on 16 Jan 2024
Susan, thanks for the amazing rating. Please know our team are available to fix any issues you experience during your stay. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 Good

Iwona

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on 16 Jan 2024
Iwona, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

8/10 Good

Faye

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from HOM on 16 Jan 2024
Faye, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Arfan

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place and view aswell
Stayed 1 night in Dec 2023
Response from HOM on 5 Jan 2024
Wow, 5-stars! Thanks so much, Arfan. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Watch out at breakfast time.
Room facilities good. Breakfast facilities totally inadequate when the hotel is busy. Staff overworked trying to deliver breakfast with failing equipment in a tight space.
Stayed 2 nights in Dec 2023
Response from HOM on 2 Jan 2024
David, thanks for the amazing rating. We appreciate the feedback and will look into this. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Judith

Stayed 1 night in Dec 2023
Response from HOM on 29 Jan 2024
Thanks for the perfect rating, Judith. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Jason

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Thanks for the 10/10 rating, Jason. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on 29 Dec 2023
Stewart, thanks for your review.We look forward to seeing you again soon.All the best, Kaye -

6/10 Okay

Drew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, but that's about it
Initial room (316) was OK, but no TV remote. Asked at reception, took 20 mins to deliver 2, then TV didn't work, had 2 more staff members try and retune the TV - both telling me that "All the tvs in the hotel untune themselves daily, normally you just hit 3 and they retune"?! Finally we were told that staff were going to move our room, all this time our food we had ordered was on its way, and then arrived as a staff member showed up with an aerial wire instead?! Our food sat and went cold whilst the lead inevitably didn't make any difference, before we were then moved room and could finally sit and eat at gone 10:30 at night. However, the new room (314) was not in a good state, the safety lock on the door was missing, the room didn't look clean at all, dusty skirting boards, hairs on the toilet bowl, dirt in the shower tray. All in all, not a positive stay at all
Stayed 2 nights in Dec 2023
Response from HOM on 22 Dec 2023
Drew, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

hok

Stayed 2 nights in Dec 2023
Response from HOM on 22 Dec 2023
Thanks for the 10/10 rating, hok. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Dec 2023
Response from HOM on 21 Dec 2023
Catherine, thanks for the amazing rating. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from HOM on 21 Dec 2023
Thanks for the 10/10 rating, D. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inaccessible amenities
Location was ok but the shops , including restaurants nearby close early by 6pm. No convenience stalls/supermarkets within walking distance as well. Hotel staff were very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from HOM on 19 Dec 2023
Victor, thanks for your feedback. We're glad you felt the team were friendly and helpful. That's what we like to hear! We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

2/10 Terrible

Mr Asif

Stayed 1 night in Dec 2023
Response from HOM on 2 Jan 2024
Hi Mr Asif, please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Donna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a stay
Warm and comfortable hotel. Good choice of breakfast. Am looking to rebook same time next year.
Stayed 1 night in Dec 2023
Response from HOM on 8 Dec 2023
Donna, thanks for taking the time to leave a review. We highly appreciate the perfect rating and we hope to welcome you back soon. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was lovely apart from the spare bed which was very hard and springy - could do with a mattress topper on for comfort even for kids - otherwise everything was great - thanks
Stayed 1 night in Dec 2023
Response from HOM on 6 Dec 2023
Thanks for the 10/10 rating. We're happy to know you had a lovely stay at our hotel. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

4/10 Poor

VICTORIA

Liked: Staff & service
Disliked: Cleanliness
Whilst a nice location scoring low as the breakfast was basic and little cross contamination so avoided some food . Our room was opposite the lift and very noisy affecting our sleep !
Stayed 2 nights in Dec 2023
Response from HOM on 6 Dec 2023
VICTORIA, thanks for your feedback. We are sorry to see we missed the mark at breakfast. We will share your feedback with the team to make sure that we do better. Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best, Kaye - Hotel Operations Manager.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 6 Dec 2023
Hi, thanks for the amazing rating. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Amrinder

Stayed 1 night in Nov 2023
Response from HOM on 19 Dec 2023
Wow, 5-stars! Thanks so much, Amrinder. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff
Stayed 1 night in Nov 2023
Response from HOM on 4 Dec 2023
Wow, 5-stars! Thanks so much, Tracey. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Jessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be using again!
Brilliant stay! room was lovely (double bed and sofa bed), breakfast was brilliant, staff were lovely and helpful, great location re ubers. Only slight negative was that hot water from the tap was intermittent but that didnt effect our stay at all.
Stayed 3 nights in Nov 2023
Response from HOM on 17 Nov 2023
Thanks for the perfect rating, Jessie. We're happy to know you had a lovely stay at our hotel. We appreciate your feedback and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Janis

Liked: Cleanliness, room comfort
Probably won’t stay again. Plenty of other option.
3 night stay. On arrival I reported that the toilet flush handle was hanging out of the wall. They said they would either get it repaired while we were out or they would move us to another room. Neither happened. When I reported it again, there was no record of it and all I got was an apology. The flush still worked with care but not ideal. On the first morning at breakfast the berry compot was still frozen. The coffee from the Nescafe coffee machine is very poor. We went elsewhere for breakfast the next morning.
Stayed 3 nights in Nov 2023
Response from Reception on 15 Nov 2023
Thanks for the review. We hope to welcome you back to Salford Quays again soon!

8/10 Good

Geoffrey

Stayed 1 night in Nov 2023
Response from HOM on 14 Nov 2023
Geoffrey, thanks for the amazing rating. We hope to see you again and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Carly

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Sadly I didn’t have the best experience here. My room smelt like stale cigarette or similar. I also had housekeeping knock on my door (and the whole floor) around 9 asking what time we were leaving! Having an 11am checkout I was very surprised by this and had I been in holiday rather than work trip this would have been quite a disturbance. I was on the 1st floor and had people outside smoking and talking loudly as well as car horns and just general noise. Front desk staff were very nice, no complaints there my review is based on the room, noise and housekeeping.
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Carly, thanks for taking the time to review our hotel! Sorry to see your experience didn't live up to expectation. Please feel free to drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from HOM on 10 Nov 2023
Thanks for the perfect rating. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel very helpful staff. good breakfast options
Stayed 3 nights in Oct 2023
Response from HOM on 8 Nov 2023
william, thanks for the amazing rating. We're glad you felt the team were helpful. That's what we like to hear! We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from HOM on 6 Nov 2023
Harry, thanks for the amazing rating. We hope to welcome you back and All the best, Kaye - Hotel Operations Manager.

6/10 Okay

Waed

Travelled with family
Nice people, sub par place
The room was not clean when we walked in. Stains on the curtain and the floor. The sofa bed was not comfortable at all. TV had lines in it.
Stayed 3 nights in Oct 2023
Response from HOM on 6 Nov 2023
Waed, thanks for your feedback. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.

10/10 Excellent

Mark

Stayed 1 night in Oct 2023
Response from HOM on 31 Oct 2023
Thanks for the perfect rating, Mark. We hope to see you soon and All the best, Kaye - Hotel Operations Manager.

4/10 Poor

Mark

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs some attention. Rooms was freezing cold, very noisy and not just with people but also heating water and lift systems. Toilet was leaking all over the floor. Bed was not comport able, and all fittings looked very tired. Staff were friendly and welcoming. Great location, but shame about the hotel.
Stayed 1 night in Oct 2023
Response from HOM on 30 Oct 2023
Mark, thanks for your review of our hotel. Please drop us a message so we can discuss this. All the best, Kaye - Hotel Operations Manager.