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Reviews of CitySuites 2 Aparthotel

5 out of 5
CitySuites 2 Aparthotel
New Kings Head Yard, Salford, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 194 out of 264 reviews" "
Rating 8 - Good. 46 out of 264 reviews" "
Rating 6 - Okay. 18 out of 264 reviews" "
Rating 4 - Poor. 3 out of 264 reviews" "
Rating 2 - Terrible. 3 out of 264 reviews" "

9.8/10

Cleanliness

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Finley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Would recommend booking the breakfast was banging 👍 and the pool was class would 100 percent stay again
Stayed 2 nights in May 2024

10/10 Excellent

ricki

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, great property
Stayed 1 night in May 2024

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Would definitely recomend
Stayed 2 nights in May 2024

8/10 Good

Vina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the apartment. Really clean and lots of space. Pool area was clean and not busy. The breakfast set up needs looking at - having a buffet style would help with congestion and time to receive food. But can't fault the staff. All really friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Jannah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, clean modern rooms and nice breakfast included. Pool area was lovely and relaxing.
Stayed 2 nights in Apr 2024

6/10 Okay

ian

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Cold shower, requested quiet room, placed by lift on a lower floor. Noisy outside. QR code booking service for breakfast not working. Front desk not proactive!
Stayed 1 night in Apr 2024

10/10 Excellent

orlando

Liked: Cleanliness, amenities, property conditions & facilities
I enjoyed my stay. Dillon the front desk clerk was super helpful.
Stayed 5 nights in Mar 2024

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous Everything was perfect Would always use your hotels
Stayed 2 nights in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great gym facilities and good value
Stayed 1 night in Mar 2024

10/10 Excellent

David, Winter Garden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was in a good area, walkable to malls and shops. The apartment was comfortable and very clean! Thanks for the hospitality!
Stayed 2 nights in Mar 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Poor
Room had strange smell. Hairs in the bed. They wouldn't change my room.
Stayed 1 night in Feb 2024

6/10 Okay

Aisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
The apartment is advertised as having an entertainment package in the rooms, with Netflix etc, I was travelling for leisure so movie nights were a must, we got to the apartment and found out there was an ongoing issue with the internet on the televisions. I feel like if it's a long standing issue it should be noted somewhere.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, room comfort
Would absolutely stay again. Only 1 negative.
We loved our stay here. The only real negative we found was the smart TV wasn’t smart accessible because they block everything. It wasn’t life altering, but when we were settling down at night, we would think about watching a movie together and we couldn’t because we couldn’t connect to the TV. But there are ports that you can plug into (hdmi) if you remember to bring a device to cast to. Perfect location in the center of Manchester. Very walkable, whether it’s to the mall, to get food or go explore the city. Very spacious. Booked the two bedroom suite. The kitchen had everything you could need for basic cooking. They let you know when you check in that they will give you more towels and clean throughout your stay but for an additional fee. Unless you’re staying more than seven(?) days. So make sure you hang your towels up and stay tidy. There’s also a washer/dryer (which we used). Sainsbury was directly across the street, so it was very convenient to run over if we needed anything and an Aldi in the mall which is within walking distance.
Stayed 3 nights in Feb 2024

6/10 Okay

Heidi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything would of been perfect except the hotel took money for a city tax at 2:30 in the morning but didn’t advise us that we had to pay this on check in I had to ask why they took this. They also took £100 security deposit which is fine but it takes 5-10 days to get this back which I think is a long time to hold funds. The main thing that let the stay down was we went for breakfast and had to sit outside as they said there were no tables but there were loads of empty tables. We ordered our breakfast at 9:30 all for the same breakfast nothing complicated. We were still waiting for our breakfast at 10:30. We asked at around 10 am and they said it wouldn’t be long . We had to leave due to living in a different city so we asked again at 10:30 to be told it would be atleast another 15 minutes but we had to leave for our 2.5 hour drive so we had to cancel the breakfast and went without and this was a big let down and a waste of our time. The room was lovely and location great but attention to detail and customer service in these areas did let it down for us unfortunately
Stayed 1 night in Feb 2024

8/10 Good

Kal

Stayed 2 nights in Feb 2024

8/10 Good

Naseem

Travelled with family
Liked: Cleanliness, room comfort
Terrible receptionist on the 12th Feb 2024
My stay here was great as always however when we arrived on the 12th Feb with my family, we all experienced a very miserable receptionist who was not very pleasant. It doesn’t hurt to smile and make your guests feel welcome. I would suggest further training on customer service. Such a a shame as the hotel and facilities are excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, room comfort
Really loved everything about it! The location was amazing too. If I had to say a very tiny negative it would be that the beds are a little hard.
Stayed 2 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Beautiful accommodation x
Apartment was beautiful couldn’t fault it, breakfast was included however we were not aware this had to be booked with the restaurant and the only available times when we checked in were 7am and 7.30am, not ideal for a Sunday morning!
Stayed 1 night in Feb 2024

10/10 Excellent

Hailie

Stayed 1 night in Feb 2024

10/10 Excellent

Chris

Stayed 1 night in Feb 2024

8/10 Good

Roberta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our stay at the City Suites Two, the reception staff was great, our apartment was clean, well-equipped and pleasant and we would definitely recommend this place. However, we had a dreadful experience for breakfast and when leaving the property. Breakfast: we were left waiting by the ebtrance with dew other couples for over 20 minutes. Staff were passing in front of us, without even acknowledging us. This was despite a number of tables being available and in all honesty, I've never experienced anything similar. When I eventually asked if this was normal, a very rude waiter didn’t even apologise. The breakfast was ok: I ordered a full English vegan breakfast which came with with sausages made with potatoes and peas. This again was disappointing as nowadays you would expect protein based sausages rather than a carbs based ones! The other issue we had was with the parking. We paid at the reception for the overnight parking and we were told that someone would've been at the barrier to let us go out. The car park is conveniently located just outside the premises but when we arrived at the barrier, therevwss nobody waiting for us. As we had no reception in the car park, my husband had to go outside to ring the reception. It took 3 attempts for someone to answer and then eventually for someone to come to let us out. The guy that came out again didn’t even acknowledged the fact that at this point we have been waiting for over 20 minutes. No apologies were given too.
Stayed 1 night in Jan 2024

10/10 Excellent

Mikaela

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Sue

Great apartment
Lovely apartment, and great facilities. Shower tray was little slippy so maybe a bath mat could be useful. Also no instruction booklets for any of the appliances which I think would have been good to have. However, we had lovely couple days and can highly recommend and also highly recommend the breakfast.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kamran

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotels i have stayed in.
Stayed 1 night in Dec 2023

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kenyatta

Stayed 6 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 1 night in Dec 2023

10/10 Excellent

roisin

Stayed 1 night in Dec 2023

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Stayed 1 night in Nov 2023

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Great place loved it
Stayed 1 night in Nov 2023
Response from CitySuites Reception Team on 1 Dec 2023
Hi Paul, Thank you for rating us 5 out of 5! We look forward to welcoming you back soon.

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 1 night in Nov 2023
Response from Nivi on 27 Nov 2023
Thank you for the lovely feedback regarding your recent stay with us! We hope to welcome you back to CitySuites soon. Kind regards, The CitySuites Team

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, room comfort
Excellent business stay
Really well looked after apart hotel. Good gym. Decent space. Good appliances. Working area in apartment could be better but very good. Helpful staff.
Stayed 5 nights in Nov 2023
Response from Nivi on 14 Nov 2023
Thank you for the lovely feedback regarding your recent stay with us!We hope to welcome you back to CitySuites soon.Kind regards, The CitySuites Team

6/10 Okay

Samira

Travelled with partner
Liked: Cleanliness, amenities
The apartment was lovely and clean. The bed however was very uncomfortable I didn’t sleep well at all which is unfortunate because I would of loved to come back if it wasn’t for the bed. Also the steam room was not working even after one of the staff members said he had turned it on.
Stayed 1 night in Nov 2023
Response from CitySuites Reception Team on 1 Dec 2023
Good morning.Thank you for your honest feedback, we will make sure this is passed onto the relevant teams.

6/10 Okay

Paul

Stayed 2 nights in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We hope to welcome you back to CitySuites soon.Kind regards, The CitySuites Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Good stay friendly staff
Good stay friendly staff
Stayed 1 night in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We are glad to hear that our team were so attentive during your stay and hope to see you again soon. Kind regards, The CitySuites Team

10/10 Excellent

rachel

Liked: Cleanliness, room comfort
The hotel itself is absolutely stunnning. The beds are so comfortable too. Breakfast waa like eating in a restaurant. The food wasnt quick but ir was fresh and delicious.
Stayed 1 night in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We are glad to hear that you enjoyed room, breakfast and hope to see you again soon. Kind regards, The CitySuites Team

10/10 Excellent

Patricia

Liked: Cleanliness, room comfort
Great hotel, great stay
Had a great stay in city suites2. What a great hotel . We had a studio room and it had everything you would need for your stay . Breakfast was very tasty . Swimming pool was fab and most importantly the staff were excellent , very friendly and nothing was a bother to them . The hotel is in a great location within walking distance of vi toria train station, ao arena where we were atttending a concert, arndale shopping centre and lots of restaurants etc. We will devinitely stay here again.
Stayed 2 nights in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We are glad to hear that you enjoyed the room, breakfast, pool, location and glad to hear that our team were so attentive during your stay and hope to see you again soon. Kind regards, The CitySuites Team

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, room comfort
Amazing pool & Breakfast!
Such good value for money.
Stayed 1 night in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We are glad to hear that you enjoyed pool and breakfast and hope to see you again soon. Kind regards, The CitySuites Team

6/10 Okay

Georgina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We hope to welcome you back to CitySuites soon.Kind regards,The CitySuites Team

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We hope to welcome you back to CitySuites soon. Kind regards,The CitySuites Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Great apartment, not so great check in
Great apartment, not so great check in process. You have to take the payment card and you need ID. They hold a deposit payment on your card and it was a different amount for different guests. The sign at the entrance (there are two) wasn't clear that it was CitySuites Two. The sign just said CitySuites. Inside the apartment is everything you would need. Toiletries, hairdryer, iron, ironing board, fridge, dishwasher, coffee machine, cups, glasses, cutlery etc.
Stayed 1 night in Sep 2023
Response from Ns on 4 Oct 2023
Good afternoon, I'm sorry you had a confusing and unclear check-in procedure, however we have to check your ID and your bank card on your arrival to open your check-in. in addition, we have different ammount of deposit in according of the room type. hoping all these information have been useful for you and hoping to see you very soon.

10/10 Excellent

John

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We hope to welcome you back to CitySuites soon. Kind regards, The CitySuites Team

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Conveniently situated for Manchester Town Centre, O2 Arena and Victoria Station. A smart new hotel.
Stayed 1 night in Sep 2023
Response from Nivi on 31 Oct 2023
Thank you for the lovely feedback regarding your recent stay with us! We are glad to hear that you enjoyed staying in the hotel and hope to see you again soon. Kind regards, The CitySuites Team

10/10 Excellent

Rebecca

Liked: Cleanliness, room comfort
Excellent location. Very cleans staff very friendly.
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on 27 Sept 2023
Hi Rebecca, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Tracey

Liked: Cleanliness, room comfort
Superb stay
The hotel was fabulous, the staff were friendly and everything from parking to breakfast ran like clockwork. The sofas in the room were very comfy, the showers were spacious - the whole room was luxurious and the breakfast was high quality and generous. I would stay here again and highly recommend it to everyone
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on 20 Sept 2023
Hi Tracey, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Shannon

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on 20 Sept 2023
Hi Shannon, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, room comfort
Business trip
Great apartment nice pool and parking nearby. Highly recommend this venue
Stayed 1 night in Sep 2023
Response from CitySuites Reception Team on 20 Sept 2023
Hi Tim, thank you for rating CitySuites 10 out of 10! We look forward to welcoming you back in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Breakfast definitely worth getting out of bed for
Nice clean rooms, plenty of space, pool is great, breakfast was very good. Only thing that let the place down was that there often seemed to be no staff on the reception and nobody communicated that you needed a member of staff to let you out of the car park.
Stayed 2 nights in Sep 2023
Response from CitySuites Reception Team on 20 Sept 2023
We love reading great reviews like this, with kind words on our service and apartments. We're glad you enjoyed your stay whilst in Manchester. We look forward to welcoming you again!