4/10 Poor
Cathleen
Travelled with family
13 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The concept that a beautiful garden attraction adjacent to a rustic resort equals luxury and exorbitant price points is, at first, a no/brainer.
But the prime reason anyone books a hotel, motel or resort is to sleep. The pool and spa amenities aside, one wants to have a restful night to adventure during the day.
The rooms at the OGR are of average size and pleasantly appointed. There are about 16 6-plexes, which is nice, as they are all on one level and they all have back doors to a small patio.
The beds and linens are where the rooms fall far short of expectations. Lots of smallish pillows, all filled with fluffy poly fiber. Not firm enough to support the head while watcyTV, and way too fluffy to sleep comfortably. The fill moves around as well, so anyone who wants or needs to sleep at less than a 45-degree angle will dream of better options.
The beds are all very firm, and it may be just the mattress cover ( if there is one), but every tiny move results in a squeak. The duvet cover is averagely thin, with only a sheet to supplant.
Room temperature regulation is hit or miss; the in-wall units are noisy ( and how often are they cleaned?) and are ineffective at moving cool air.
Morning comp breakfast is much better than expected , hot food is hot and bread options are complete.
Food can’t overcome a poor nights sleep, though.
At the prices charged, the beds and linens are the first priority, and the OGR fails at that.
Cathleen
Stayed 2 nights in May 2024