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Reviews of The Spa Hotel

4 out of 5
The Spa Hotel
Mount Ephraim, Royal Tunbridge Wells, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 781 reviews" "
Rating 8 - Good. 257 out of 781 reviews" "
Rating 6 - Okay. 63 out of 781 reviews" "
Rating 4 - Poor. 24 out of 781 reviews" "
Rating 2 - Terrible. 7 out of 781 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lynnbritt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Management on 20 May 2024
Thank you for rating us 5/5!

8/10 Good

Katie

Business traveller
Tired hotel and needs so reinvestment, but lots of parking. Generally ok for the money.
Stayed 1 night in Apr 2024
Response from Management on 9 May 2024
Thank you for your review. We are sorry you felt the hotel was tired, we continue to invest into the renovation of the bedrooms and public areas and hope you see an improvement in the future. Thank you for taking the time to review us.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff on reception were very friendly and welcoming. The room was comfortable, but we were disappointed with the shower, which needs updating. The grounds are lovely, and it is a good location for a short drive into TW. Our biggest disappointment was with the breakfast. Some of the cooked items were overdone, and the food was slow to arrive and not hot by the time it reached us. We also felt that the breakfast staff could have been more attentive.
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Thank you for your review. We are pleased you enjoyed aspects of your stay with us. Please be assured that your comments about the shower, breakfast quality and service have been noted and shared with the management team, we do apologise. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great gardens / facilities.
Stayed 2 nights in Apr 2024
Response from Management on 7 May 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Thank you for your 4/5 rating!

8/10 Good

Sally-Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hi - it was one of the warmest days this year and the room, having had the afternoon sun was warm. The aircon switch was high up and I had to climb on the furniture to switch it on. Then, the batteries in the remote were almost flat. The batteries in the tv remote were also almost flat. Both were not easy to get working.
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
Thank you for your review. Please rest assured your comments about the air con and tv remote have been passed onto our management team and we will ensure this is rectified. Thank you for taking the time to review us.

6/10 Okay

Sharmina

Travelled with partner
Disliked: Staff & service, amenities
Didn’t live up to the expectation. Did not feel inviting and felt like the staff were not welcoming.
Stayed 2 nights in Mar 2024
Response from Management on 8 Apr 2024
Thank you for your review. We are very sorry that we failed to meet your expectations on this occasion. As you can see from our other reviews, this is certainly not the usual feedback we receive or the standard we strive for, please rest assured your comments have been shared with the management team.

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for your 5/5 rating!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your 5/5 rating

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely kept spa hotel, with friendly helpful staff.
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Thank you for your wonderful review, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

8/10 Good

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Had a really lovely one night stay where i made good use of the facilities, pool area quite small and limited beds but ok, the food was good and reasonably priced. Couple of minor issues, would be nice to have a USB charger in the rooms,so easy to swap out a traditional socket for one with a USB, also the background music is dreadful,so dated and thats coming from a 64 year old,albeit a young 64 year old overall really good though and will return
Stayed 1 night in Mar 2024
Response from Management on 4 Apr 2024
Thank you for your wonderful review. We are so pleased you had an enjoyable stay with us on the whole. Please be assured your comments about USB plug and music in the lobby have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Spot on Cheers
Stayed 2 nights in Feb 2024
Response from Management on 4 Mar 2024
Thank you for your 5/5 rating!

10/10 Excellent

Nicholas M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked at last minute and given upgrade which was appreciated.
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities
Superb , highly recommend.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you for your lovely feedback, we are so pleased you enjoyed your stay and we hope to welcome you again soon.

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds and spa.
Stayed 1 night in Feb 2024
Response from Management on 27 Feb 2024
Thank you for your wonderful review. We are so pleased you had an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at this hotel was relaxing and we were impressed by the extremely efficient and friendly staff. Loved chilling in the spa and found the elegant lobby area perfect for a quiet read and a coffee. Would definitely visit again!
Stayed 1 night in Feb 2024
Response from Management on 22 Feb 2024
Thank you for your wonderful review. We are delighted that you had such an enjoyable stay with us. We hope to welcome you again soon.

6/10 Okay

Paul

Business traveller
Disliked: Staff & service
Average
It’s just ok. Nothing great. Service average and breakfast expensive And very average.
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Thank you for your review, we are sorry that you found your experience with us average. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to give us feedback and we hope to welcome you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Thank you!

10/10 Excellent

Louise

Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Thank you for your 10/20 rating!

8/10 Good

Funso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and very welcoming. Afternoon Tea was lovely and they had a nice gluten free option. Only minus - was the Venison pie on the evening menu. It was over priced for what it was @£25 and I waited over an hour for it to arrive. Other than that, the breakfast and the spa facilities were good and I had a relaxed, comfortable stay. Would recommend the hotel.
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
Thank you for your review. We are so pleased you had an enjoyable stay on the whole and liked your afternoon tea, breakfast and found staff friendly. We do however apologise that you were disappointed with your evening meal, please be assured your comments have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
What a gorgeous hotel, first class service from all members of staff. I was given a complimentary upgrade and the room was absolutely stunning, I felt so spoilt!
Stayed 1 night in Feb 2024
Response from Management on 13 Feb 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay with us and liked your bedroom upgrade. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely nights stay
We had an amazing nights stay for our golden wedding anniversary. A lovely quiet room, I think it may of been a suite. Comfy sofa and living area with a seperate bedroom. A lovely breakfast choice, we both opted for the cooked breakfasts Thank you for a lovely stay
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable say with us for your special anniversary. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your 10/10 rating!

10/10 Excellent

christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room. Immaculate .Wonderful staff. Would definitely stay here again .
Stayed 1 night in Feb 2024
Response from Management on 8 Feb 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay, we hope to welcome you again soon.

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Just average
The hotel facilities have been ok. However, the room and breakfast was underwhelming.
Stayed 1 night in Feb 2024
Response from Management on 5 Feb 2024
Thank you for your review. We are sorry to read that you were disappointed with your room and breakfast. Please be assured your comments have been noted and shared with our management team. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

kevin, Stelling Minnis Canterbur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very relaxing hotel with plenty of space to enjoy the ambience.
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
Thank you for your wonderful review, we are so delighted that you had such an enjoyable experience. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Thank you for your 8/10 rating

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
Thank you for your 10/10 rating!

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Spa
The Spa Hotel is a great hotel. Lovely staff and great facilities
Stayed 2 nights in Jan 2024
Response from Management on 18 Jan 2024
Thank you for your wonderful review, we are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Roy

Stayed 1 night in Jan 2024
Response from Management on 18 Jan 2024
Thank you for your 10/10 rating!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay in a beautiful room
We treated ourselves to one of the delux rooms with the bath in it. It was palatial. The room was very clean and stylishly decorated. All of the staff were helpful and friendly. Especially with the booking process. We’ll definitely be back.
Welcome drink.
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your wonderful review. We are so pleased you had such an enjoyable stay and liked one of our Feature Rooms. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Zoe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous little stay
We stayed here for a wedding that was down the road, it was lovely. The room and bathroom were bigger than expected, staff were super friendly and funny, breakfast options were healthy and varied, the grounds were beautiful and the added extra of having a spa to visit pre and post wedding was idillic. When I return to tunbridge I know where I shall be staying from now!
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

8/10 Good

Garath

Liked: Cleanliness, staff & service, property conditions & facilities
Great surroundings beautifully kept property. Rooms and bathrooms reasonable size and comfort.
Stayed 5 nights in Dec 2023
Response from Management on 9 Jan 2024
Thank you for your lovely review. We are so pleased you had such an enjoyable stay and we hope to welcome you again soon.

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Management on 8 Jan 2024
Thank you for your 10/10 rating!

8/10 Good

Amrit Kaur

Liked: Cleanliness, staff & service, room comfort
The Spa Hotel
Overall the reception staff were friendly and helpful. They could have been more organised on arrival and seemed preoccupied rather than providing the customary greeting to a new arrival. This was a little off putting at first. They were busy as it was New Year’s Eve and they had multiple bookings. The staff were attentive ahead of the booking and asked if I would like to book in their restaurant. The staff member did not seem keen for me to attend the gala which was taking place on the same night when I suggested it and failed to tell me that the restaurant would be empty and there would be a limited menu. The facilities are a little dated and the spa is small but the spa staff are friendly. The bartender seemed tired and brusque on the first night of my stay but again, they were busy. I was grateful to the reception staff who were attentive to some additional requests. If you are booking solely to use the spa, I believe there are better and bigger facilities but the area is picturesque and there are plenty of good local restaurants and a couple of good fine art galleries in the local vicinity.
Stayed 2 nights in Dec 2023
Response from Management on 8 Jan 2024
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole. Please be assured that your comments about your check in experience, service in the bar and facilities have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 4 Jan 2024
Thank you for your 8/10 rating.

10/10 Excellent

Wendy

Travelled with partner
Beautiful decor, lovely restaurant, great staff.Gorgeous rooms. The only negative is the lack of relaxing spaces to truly relax post treatment as lounge is a thouroughfare and pool small and busy due to children.
Stayed 2 nights in Dec 2023
Response from Management on 4 Jan 2024
Thank you for your lovely review, we are so pleased you had such an enjoyable visit and we hope to welcome you again soon.

10/10 Excellent

perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 18 Dec 2023
Thank you for your 5/5 rating

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Great staff, nice hotel. There was a Christmas do there the night we stayed so a bit noisy but nothing worse than to be expected and they sounded like they had fun! Spa area a bit small but clean. Bar a bit dated and pricey but the staff are very good.
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for your kind review. We are so pleased you had an enjoyable stay on the whole and found staff friendly however we do apologise if you were disturbed by a function, please be assured your comments have been passed to the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Dated but very pleasant grounds and building Room need a. Upgrade but old fashioned good stuff
Stayed 1 night in Nov 2023
Response from Management on 28 Nov 2023
Thank you for your review. We are pleased you enjoyed the grounds and liked your stay overall. Please be assured your comments about your room has been noted. Thank you for taking the time to review us, we hope to welcome you again soon.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for scoring us 10/10!

10/10 Excellent

paul

Travelled with family
Liked: Staff & service, property conditions & facilities
The property is fantastic. Set in beautiful surroundings. Facilities and staff magnificent. The only downside was they charge for a cappuccino at breakfast. You can have a regular coffee but have to pay for a ‘speciality’ coffee. This lets it down really.
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for your kind feedback. We are so pleased you had an enjoyable stay with us and found staff so helpful. Please be assured your comments about the premium Nespresso coffee has been noted and shared with the management team.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Delicious breakfast.
Stayed 1 night in Nov 2023
Response from Management on 20 Nov 2023
Thank you for your kind feedback, we're delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, easy access to everything
Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for your kind review. We are delighted you had an enjoyable stay with us and we hope to welcome you again soon.

10/10 Excellent

Sandor J.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your 5/5 rating!

10/10 Excellent

Nicholas M

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for your 5/5 rating!

8/10 Good

Des

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, breakfast only warm!
All was good, little details could be improved upon, Breakfast was good also but my pet hate is Luke warm food being served! Hot food direct from the kitchen ( no Buffet ) so great start, but to only find that the mushrooms were at best warm, sausage was warm with no colour to it, followed by cold tomato and dry black pudding (Luke warm) only thing that was hot was the fried eggs? No excuse would understand if on a buffet ( still not acceptable but seems to be the norm!) Staff where very attentive and should have been a much better experience!
Stayed 1 night in Nov 2023
Response from Management on 9 Nov 2023
Thank you for your kind review. We are pleased you had an enjoyable stay overall and found staff attentive. Please be assured your comments about your breakfast have been noted and shared with the management team. Thank you for taking the time to review us, we hope to welcome you again soon.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on 9 Nov 2023
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness
Curate's egg
Reception were excellent, quick, polite and helpful. Would have been nice to have an offer to take my bag up to the room. Room was stiflingly hot and airless but eventually someone came up to open the window for me which required just a bit more force than I had applied. Bed comfortable but pillows like rubber boulders - would have been nice to have a choice - bathroom clean and well organised. Overhead shower in bath not great for women's hair. Do people still steal hangers? This type where you have to detach and reattach the hanger on to the slider on the rail are not only infuriating but less than generous in view of how little they cost in the scheme of things. I would rather have paid £5 more for the room. Was indecisive about having breakfast and unfortunately caved and went in to the dining room which would benefit from some decorative touches to stop it looking like a mass catering cafeteria. What a disappointment in a hotel with such history in a town with a long and famous spa reputation. After 20 minutes I was asked if I'd like tea or coffee and also gave my breakfast choice of poached eggs on granary toast. Twenty minutes later two poached eggs appeared on a cold plate with two unbuttered and barely toasted rubbery triangles of bread (not granary). Eggs perfectly poached but there is something failing between chef and guest which would break my heart if I was cooking. I was disappointed not cross about my stay, needs tweaking to achieve spoily status.
Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your review. We are sorry that there were some disappointing aspects of your stay. Please be assured your comments have been noted and shared with our management team. As your review is anonymous I am not sure when you stayed, which room or whether you spoke to us during your stay so that we could rectify this, nevertheless your comments will certainly be taken on board. Thank you for taking the time to review us.

10/10 Excellent

Michele, Ramsgate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and a walkable distance to the town. Staff very friendly.
Stayed 1 night in Nov 2023
Response from Management on 6 Nov 2023
Thank you for your lovely review. We are so pleased you had such an enjoyable stay with us and found staff so friendly. Thank you for taking the time to review us, we hope to welcome you again soon.