Minibar, in-room safe, desk, blackout curtains

Reviews of Garden Area Roma Eur

4 out of 5
Garden Area Roma Eur
Via del Forte Ostiense, 21, Rome, RM

Reviews

7.6

Good

Rating 10 - Excellent. 118 out of 485 reviews" "
Rating 8 - Good. 207 out of 485 reviews" "
Rating 6 - Okay. 112 out of 485 reviews" "
Rating 4 - Poor. 29 out of 485 reviews" "
Rating 2 - Terrible. 19 out of 485 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

caren

Stayed 6 nights in Dec 2023

8/10 Good

nadia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Need a pool and day spa
Stayed 5 nights in Sep 2023

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Made the booking with Expedia at around 2 in the morning due to delayed flight arrived 30 minutes after we booked it and the hotel employee said he couldn’t check us in and we’d have to cancel with expedia. Both Expedia and the hotel refuse to refund the stay. So unbelievably shady. Plus the area near the hotel is super scary with prostitutes and other scary individuals wandering the streets right outside! Do not stay here.
Response from Mirko. on 20 Jul 2023
Dear Mr. McGuire,we are sorry to hear that unfortunately you have not been sent a refund by expedia.The booking never reached our system as it was already midnight.Upon hearing that her colleague had told her to cancel the expedia booking, we thought the refund was automatic.Prior to reading your review no refund request had come from either you or expedia's portal; as had we known we would have refunded your credit card as we are actually doing today.We ask you to provide us with your email to send the screen shot of the cancellation and refund.

10/10 Excellent

Mohammed

Stayed 2 nights in Jul 2023

8/10 Good

Pouya, Halifax

Business traveller
Liked: Cleanliness, staff & service
The property can do with a little bit of renovation. Staff were very helpful and polite. The variety of options for breakfast can be improved as on demand requests such as sunny side up egg was not accepted. Although the hotel was 4 star there was no pool which was a shame. This is something which could be improved in future
Stayed 3 nights in Jun 2023
Response from Riccardo on 28 Jul 2023
Thank you for sharing your experience at our hotel. We appreciate your feedback and are happy to hear that our staff were helpful and polite during your stay.We are working to gradually improve our rooms and ensure an even more comfortable environment for our guests.Regarding the breakfast, we take your comments seriously. We will try to expand the options available to best meet the requests of our guests, including the preparation of the egg with the "toasted" side.We understand that the lack of a swimming pool may be a negative point for some guests. We will certainly consider this possibility for the future, as we want to provide services that make our guests' stay as pleasant as possible.Thanks again for your constructive feedback; if you wish to visit us again, do not hesitate to contact us for any need. We wish you a wonderful day!Hotel Manager

6/10 Okay

Deniz, San Pedro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
WARNING—I didn’t feel safe! We took our 17 YO daughters to Rome. This hotel is located close to Metro, so it seemed like a good choice. However, once the sun went down, the prostitutes came out. NOT A FAMILY FRIENDLY AREA.
Response from Riccardo on 29 Jun 2023
Dear Deniz, thank you for your review.We know that sometimes few prostitutes came out in the night time...I think this is not single place in the world that this happened...but this is only during the night and out of our property so, we cannot do much more and till today nothing bad happened to our guests or other people walking on the sidewalk

10/10 Excellent

Mohammad, LOS ANGELES

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place very clean
Stayed 1 night in Jun 2023
Response from Riccardo on 26 Jun 2023
Thank you Mr Mohammad for your wanderfull review!!Come back for your next stay in Rome, we will welcome you as always wit our professionality and heppyness!!

10/10 Excellent

Merve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a nice restaurant!
Stayed 2 nights in May 2023
Response from Riccardo on 26 Jun 2023
Thank Meve for your excellent review!!Come back for your next stay in Rome, we will welcome you as always wit our professionality!!

6/10 Okay

Donald

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The desk staff are very nice and patient. Unfortunately management disables the air conditioning at night, and the rooms get very hot FAST. If you don't need air conditioning, it's not a bad hotel. There isn't much in the area, so it's pretty quiet outside at night.
Stayed 4 nights in Oct 2022

8/10 Good

Meriam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was clean, quit, and the staff were very helpful and cooperative. my recommendation is to improve the dinning options, as the restaurant opens in a specific time only. also if there is any ability to have a big windows in the rooms since the view is very beautiful but i wasn't able to enjoy it through the room's window. the overall rating of my stay is pleasant.
Stayed 5 nights in Sep 2022

8/10 Good

Shihana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are excellent and they went out of their way to help me and make my stay comfortable. My special thanks are to Stefano, Gianluigi, Monica, Fabiana, Miracle, Gerry and all breakfast/dining staff including Chef. I will definitely stay there again. The location is a bit far from the city center but it worked for me as I was in Rome for official business. My meeting was in Lorentina area and this hotel was in between the meeting venue and the city center.
Stayed 7 nights in May 2022

10/10 Excellent

Lauren

Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for the purpose of my visit to Rome. Only a few minutes away from a metro station, which made it very easy to run to touristic sights.
Stayed 2 nights in Feb 2020
Response from Smy Hotel Area Roma on 11 Mar 2020
Dear guest, Thank you for your review of our hotel. It makes us proud to meet our guests' needs in the best way we can. If you plan to come back here, please don't hesitate to get in touch with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and fairly ckean the helpdesk could have been better
Stayed 1 night in Feb 2020
Response from Smy Hotel Area Roma on 2 Mar 2020
Dear guest, Thanks for your review and for choosing our hotel. I'm really happy that you enjoyed your stay and we hope to welcome you again as a guest at our hotel. Hotel Area Roma

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say, everything was great. Breakfast was excellent.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property location is not good and difficult to find local shops. Staff and cleanliness are fine. Shower cubicle is too small.
Stayed 3 nights in Sep 2019

6/10 Okay

Jana, Vienna

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Tiny room, impractical furnished, very small shower. Staff is freindly and was helpfull whenever asked
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A very good 3 star hotel 😉
I was expecting more out of a 4 star hotel. The beds, the room overall and the amenities were just above average. The staff though was very friendly and helpful. The hotel and the room felt very clean and the breakfast in the morning was very generous
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tight parking, shady location, very average room, lights not working, fridge not working, broken shower door, kind of rude staff. Should not be on Orbitz, definitely not a 4 star hotel.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Property is definetely not a 4 star hotel, not even closed... i would give it a 2 star.. hotel is way way to far from the city, there is nothing closed by to go and grab something to eat.. hotel is hidden.. Honestly not worth it..
Stayed 6 nights in Dec 2018

10/10 Excellent

Antillia Canoville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My amazing stay!
It was a great location for the business event I attended rome for. I loved the bed, the comfort of the room. The room was sooooo big! I was in shock! I could fit 5 people in the room and the bed comfortably! definitely worth the money and the experience - will definitely return. In regards to getting to the city centre it wasn't. Luckily I know the area and can manoveur around Rome easily, for someone who doesn't know Rome well - I think it would be hard to get to the Hotel without a taxi.
Stayed 3 nights in Nov 2018

4/10 Poor

Viviana, London, UK

Disliked: Cleanliness, property conditions & facilities
AVOID! Better off staying in the center!
Not a 4 star hotel at all. Facilities old and dirty, elevator not working properly, breakfast completely disappointing. To access the hotel is problematic, you can't walk anywhere (no sidewalks) and the closest street is dark and full of prostitutes at night. The room is just OK, but bathroom very dirty (big no for me) full of yellow stains in shower floor and black mold on floor and walls. The staff is polite, but certainly not helpful - they are not proactive in trying to help or accommodate your needs. I had a conference near the area and still would have preferred stayed in the center of Rome, since at least there you have nice things to do around and it's problematic to move around this hotel anyway. First and last time for me!
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2018
Response from General Manager on 6 Aug 2018
Thank you for the nice review

8/10 Good

Marcia

Liked: Cleanliness, staff & service
Good value for what I paid. I went on business and needed something in that area. Close to the Metro but you have to be careful when walking back in the eveneing as it is full of prostitutes (half naked) at Viale Marconi. The hotel is clean, reception is nice, staff is friendly. The room is not as pretty as the ones in the pictures and the bathroom (and mainly shower) is very small. Air conditioning is very low and it only takes off the edge of the heat, so if you travelling the summer, bring your lightest pijamas. The energy went out twice during my 5 day stay (once at 3am making the emergency light turn on inside the room). But again, hotel is clean, no luxury, close to metro, and for a good $.
Stayed 5 nights in Jul 2018

6/10 Okay

abdullah

Liked: Property conditions & facilities
Ok for one night stay
Breakfast not so much option Tolet was not clean good
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel convenient for travel into Rome and the airport
Stayed 3 nights in Jun 2018
Response from General Manager on 6 Aug 2018
Thank you so much. Looking forward to having you here again. Regards

8/10 Good

svtg, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel connected with Metro
Good hotel for couples without children. Walking to the hotel at nights,Can see girls waiting on the road side for customers with semi nacked.
Stayed 3 nights in Jun 2018

10/10 Excellent

Cosa, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to transport
Happy with hotel staff Will use same hotel again Will reconstruction to friends
Stayed 5 nights in Aug 2017

10/10 Excellent

jeteye, philadelphia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to public transportation system
Hotel staffs are very friendly and helpful. My room was large compared to other hotels I have been in Europe. Negatives: 1. Elevator is facing sun all day long and it gets very hot inside. 2. Wifi connection is very slow. Getting connection timed out many times.
Stayed 5 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel. Friendly service. Good breakfast. Not many amenities at hotel or within walking distance. If you have a car, definitely worth it.
Stayed 2 nights in Jun 2017

8/10 Good

PETER

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good hotel, one of the staff not too friendly, poor and dirty surrounding area, wi-fi poor connection and all the time request to log in and pride them your e-mail address

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The room was clean and comfortable, the hotel is about 6 min walk from Marconi subway station giving easy access to downtown. The breakfast was great, the staff is nice. We had great time there. I'm really statisfied with the hotel. Thank You

10/10 Excellent

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Good value and very quiet for Rome.
Only a couple of things need improvement. With everything else about the hotel done so well, why not have the showers perfectly clean too? All you need is a bit of bleach and scrubbing in the corners and the edges to get rid of the mildew/mold. And get the water stains out of the toilet bowls please. Overall, great hotel for the price in Rome. Very quiet location. I would stay there again.

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not return
Stayed one night. Overall hotel looked old, dirty carpets and walls. Same in the room. WiFi was terrible, very slow, kept dropping connection. Bed was firm and pillows were overly hard. Staff was friendly and helpful at check-in. No shops or restaurants in the neighborhood. Easy walking distance to metro stop, so quick and easy access to city center. Ample parking, and close to highway exit, so easy to drive to without driving through Rome. Breakfast was included, but not much variety, and not much fresh fruit.

8/10 Good

Sandeep, Naas

Liked: Cleanliness, staff & service
Nice hotel near bus route and metro
The hotel was about 8 minutes walk to the Metro station and about 4 minutes to the nearest bus stop (Route 170). The service was very good, friendly and helpful staff. The hotel is a bit dated but it did not bother us too much as they had given us a spacious room with space for a sofa bed for our 8 year old daughter. Breakfast - continental and plenty with many options. Bar is open until 11pm and not expensive. You could purchase Metro/bus ticket from the receptionist at no extra cost - which was great. Downside - For May, when it was about 26 C, the centralized aircon was off, and so we had to sleep with the windows open. The girls with skimpy clothes in the street was a turnoff especially when returning back after 9pm with a child. Would recommend the hotel due to proximity to supermarket (to pick up water/juices/snacks etc) and public transport.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Bogdan, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
God service, bad location
We did enjoy our stay there but a few things they were wrong with the hotel:very bad wifi, no tea or coffee in the room , no shaving kit, no toth brush and the worst one was the area where it is situated, beacouse at night next to the hotel more then one woman, who engages in inappropriate activity for payment,were doing there job ( not allowed to use inappropriate language)

8/10 Good

Vincent, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fab hotel
I felt this hotel was great. The staff were courteous and helpful. The room was cleaned and made up every day. And the breakfast I felt was a fab too, a buffet. I stayed at the hotel for 8 days on route from trekking in Nepal and back to UK (I love Rome). I read the comments on 'ladies of the night', and I didn't see any such activity, apart from one night when I came back late (22.00). I will certainly use the Area Hotel again :)

6/10 Okay

Igor from NY, IYG

Liked: Cleanliness, staff & service
Close to metro.
Nice staff, good breakfast, very small shower (16" door). Good for money.

6/10 Okay

Jose, Lima, Peru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but for the neighborhood
The hotel would be great if it was located at a better spot. There are "ladies" at night along the way to the metro station (around 300 meters away from the hotel). Other than that, it was a great hotel

8/10 Good

Elaine, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel, close to Metro Station
We enjoyed our stay here which was for four nights. The room was cleaned every day, staff were helpful and friendly and breakfast was lovely and a good choice too.

6/10 Okay

Verified traveller

Liked: Staff & service
Decent hotel out if busy area, close to subway
Front desk staff was very helpful, breakfast was really good, lobby was nice. Parking is tight,, hotel is in need of some updating - worn carpets in hallway, broken shower door, ants in our bathroom.

6/10 Okay

Sujoy, Swansea, UK

Liked: Cleanliness
Disliked: Property conditions & facilities
Variable quality of service,seriously understaffed
Arrived on a Friday evening. Lifts not working and no staff to help with luggage. Staff at reception seemed overworked and dispassionate about the problem. Problem not sorted over the entire weekend. I had to drag my luggage to the 3rd floor up the stairs. Rooms were decent for the hotel class and very clean. Toilets well stocked with towels. Room sizes no where like what you see in the photos. Breakfast limited choice and service seriously understaffed. You have to search for cups and juice glasses as people keep on taking them from adjacent tables when they can't find one. No proper restaurants and only serves limited pre-heated frozen food if you are desperate. There are no restaurants within walking distance of this hotel and families with small children should be aware of this. Bar service is decent and lounge spacious for this type of hotel. The biggest advantage is the underground station situated only 5-7 minutes walking distance and very convenient for Rome central areas.

8/10 Good

Kenny, Falkirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
Value for money hotel close to Marconi Metro station. Breakfast was very good and everything you required for a busy day ahead. The only thing lacking for us was there were no tea/coffee making facilities in the room - only mini bar.

8/10 Good

Amanda, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel on the outskirts of Rome
Rooms were cleaned daily, the staff were friendly, the breakfast was good and there was free wifi. Hotel was a little out of town but the metro is close by and only a 5/6 minute journey to the centre of Rome. The staff were very friendly and helpful and even gave us a map of Rome to help us get about!

6/10 Okay

rk, dallas, TX

Liked: Staff & service
Ironic name, not a nice area
its an old decent hotel , needs maintenance , but if you are walking to metro at night , there are girls standing in revealing attire, standing every 10 feet looking for customer, Hotel overall is ok, ample free parking, decent breakfast, staff is very helpful but air conditioning is not good , we had to change room after first night and second room still was not really cooling but at least we could sleep. Broken safe deposit box in second room, They keep room ac remote on front desk so you have to ask them to change setting on cooling

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
fine for the money
we chose this hotel because it was reasonably close to the metro to get into Rome. It is a brisk 10 min walk to the station. Hotel is hard to find so have a GPS! Room was clean, bathroom a good size. We had 4 single beds which was just fine although not a lot of room to move around. The hotel was clean but unfortunately they have white carpet everywhere, even in our room which is impossible to keep clean. Breakfast was included and quite good. We filled up before a big day in Rome. If you come back to hotel at night, you will see ladies of the evening along the way. Just something else to chat about while walking!