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Reviews of Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 762 out of 1371 reviews" "
Rating 8 - Good. 308 out of 1371 reviews" "
Rating 6 - Okay. 151 out of 1371 reviews" "
Rating 4 - Poor. 71 out of 1371 reviews" "
Rating 2 - Terrible. 79 out of 1371 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

6/10 Okay

Divyesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average stay. Check in staff and customer service training could be better. Language barrier seems to be a predominant issue. kitchen serving staff is great, relatively more options for vegetarians. It looks like the property has given a great platform for Indian food for the buffet although it’s executed poorly. Probably one of the worst Indian food we have had in a resort like this. Nans are as brittle as crackers and Bhatura are thicker than pizza crust. Curries were served cold on the buffet table, most curries tasted the same. I don’t believe the chef is trained properly. Another setback was to find out dining in restaurants aren’t included for each day of your stay, it’s half the number of days. In our case we stayed 5 nights and got to pick the restaurant 2 days- that’s included. Any more reservations will cost you money.
Stayed 5 nights in Apr 2024

8/10 Good

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy bonito, recomendado!
Stayed 4 nights in May 2024
Response from onlinereputationbptul on 9 May 2024
Estimada Priscila,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional.Saludos cordiales,Arnold Domínguez

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The dinning areas were very hot, even the a la cartes with closed doors there seemed to very little air conditioning. Eric and Dominico from the activities were so much fun and they did an amazing job of engaging everyone. I love the big bottles of shampoo, conditioner and body wash. An amazing thing to add would be body moisturizer in the same format.
Stayed 6 nights in Apr 2024
Response from onlinereputationbptul on 8 May 2024
Dear CatherineThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 Excellent

Trina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort. Lots of options for food and Al la carte restaurants. The buffet also had lots of options including vegan and gluten free food. The staff was really friendly and there were lots of activities on the resort. The entertainment was also very good. The beach was nice but a little rocky and we were there during the time when there was a lot of seaweed which they did a good job removing as best they could each day. There was also a great little market but it was a bit expensive. We had a great stay!
Stayed 6 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear Trina,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants, the beach, the personal attention our colleagues offer and more!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Best regards from Mexico,Arnold Domínguez

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from onlinereputationbptul on 8 May 2024
Estimado EsduardoMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 Excellent

Shachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great..
Stayed 5 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear ShachiThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Good

Oralie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 9 nights in Apr 2024

10/10 Excellent

Scott Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

Simon

Disliked: Staff & service, amenities, property conditions & facilities
Disappointing
Stayed 7 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Aracelly Majluf

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one week at this resort and can’t say enough good things about it! We were hesitant bc of some of the negative reviews but I honestly didn’t experience anything bad while staying here. The staff is amazing, the food is great, lots of things to do, etc. 10/10 recommend!!!
Stayed 7 nights in Apr 2024

8/10 Good

Lucette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
Stayed 6 nights in Apr 2024
Response from Online Reputation on 3 May 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 Good

Maria, Yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 2 May 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
Stayed 6 nights in Apr 2024
Response from Online Reputation on 2 May 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied with the property. Many different areas to spend the day at depending on what mood and vibe you are looking for. Lots of activities during the day and night around the pool and in the theater. Buffet was very good. Lots of options for breakfast, lunch, and dinner. A la carte dinners lacked a bit. Expected more from the Mediterranean restaurant. Japanese and the Grande Tortuga were average. Definitely felt safe walking around and staff always made us feel welcomed. Would definitely recommend this property.
Stayed 6 nights in Apr 2024
Response from Online Reputation on 30 Apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large all inclusive resort with lots of activities excellent entertainment staff and great food
Stayed 4 nights in Apr 2024
Response from Online Reputation on 29 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

JALAWAR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff buffet was good transportation around the resorts was good
Stayed 7 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear Guest: We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and food was ok
Stayed 5 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear guest, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Pio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shows weddings
Stayed 6 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okay

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in process took forever. We were unable to get any dining reservations that we were interested in, and the beach area in our location was all rocks, we were not able to get in the water at all at the Tulum location.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 25 Apr 2024
Dear guest,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

10/10 Excellent

Erandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service from the staff was amazing.
Stayed 8 nights in Apr 2024
Response from Online Reputation on 25 Apr 2024
Dear Guest,We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Have a nice day!

10/10 Excellent

Tyra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 7 nights in Apr 2024
Response from Online Reputation on 24 Apr 2024
Dear guest, Thank you for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools were a lot of fun, food was great and staff was super helpful
Stayed 5 nights in Mar 2024
Response from Online Reputation on 23 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 Okay

Dorah

Travelled with family and small children, Travelled with partner
Liked: Amenities
The property itself was stunning. Housekeeping and wait service were fantastic (particularly Emanuel at the buffet). However, when we first arrived, the check-in clerks were unfriendly and unhelpful. Certain things I'd like to clarify for others so they may make an informed decision before booking in Bahia. It's a massive complex with three properties, each with a levels. The lowest level is Coba (which has a terrific water park and several decent restaurants), the middle is Tulum, and the highest is Akumal. The water parks for kids are incredible and are definitely the resort's highlight. On a side note, the beach isn't particularly swimming-friendly. Sand area is small, with a rocky entrance. We went with my mother-in-law, who is in her 70s, and my three-year-old kid, and they put us on the third floor. Normally, I would not have thought to request that my room be floor accessible, but the resort does not have elevators. So after the first night, she was unable to get up and down the stairs. The air conditioner in our room also broke the first night we were there, making for a tough first night. So, after dealing with the front desk, saying they can't assist me with either of my complaints. The supervisor, Rodolfo, was helpful and was able to convert our 2 reserved rooms into floor level. The hotel only allows 1 meal reservation for every 2 days of stay. This information is significant because the hotel's rooms and amenities are not clearly described.
Stayed 5 nights in Apr 2024
Response from Online Reputation on 22 Apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first stay at an all inclusive, staff mentioned the carts would be around a lot more often then they were.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 22 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Tina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful scenery. All around great.
Stayed 3 nights in Apr 2024
Response from Online Reputation on 21 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive of several I have visited in Cancun/Tulum area. Well trained friendly staff. No lines for dining, drinks or other activities. Rooms extremely well maintained and updated. Pool options great for both adults with swim up bar and entertainment and kids with slides and no pool bar. Air conditioning excellent. Cute little mammals wandering property grounds. Will go back with family
Stayed 5 nights in Apr 2024
Response from Online Reputation on 19 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

8/10 Good

Sahba

Stayed 4 nights in Apr 2024
Response from onlinereputationbptul on 8 May 2024
Dear SahbaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Excellent

Piotr, Brooklyn

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear PiotrThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Excellent

natalja

Stayed 4 nights in Apr 2024
Response from onlinereputationbptul on 6 May 2024
Dear NataljaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 4 nights in Apr 2024
Response from Online Reputation on 15 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Camille

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful place to stay a full week in. The staff was very friendly! We especially loved Daniel’s service from Yucatan buffet.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 15 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

8/10 Good

Nolita

Liked: Cleanliness, staff & service, amenities
Staff were great. The property is large and spreads out over three hotel properties whicc can be confusing.
Stayed 6 nights in Apr 2024
Response from Online Reputation on 15 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort !
Stayed 7 nights in Apr 2024
Response from Online Reputation on 14 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Stephen

Stayed 3 nights in Apr 2024
Response from Online Reputation on 2 May 2024
Thank you for the 5-star review! We look forward to your next visit!Best regards!

6/10 Okay

Larissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for asking. My experience with Bahía Príncipe Grand Tulúm was absolutely great. I can’t say the same about my booking with Expedia. The problem was my transportation from Cancun Airport to the resort and back. It was not clear on the Expedia website during a booking process that I need to book my transportation separately. During my previous all-inclusive trips to Mexico with other companies, I never encountered into that kind of problems. The transportation always was included. That problem has caused me a significant emotional distress at the Cancun Airport and additional cost for a private taxi. I also didn’t feel safe giving the recent warning about American and Canadian tourists kidnapped in Cancun area. Also, there was no Expedia representative at the Bahía Príncipe Grand Tulúm or other Bahía Príncipe resorts. Thanks one of tour agents of the resort who helped me with transportation back to the Cancun Airport on my way back home.
Stayed 10 nights in Mar 2024
Response from Online Reputation on 12 Apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kids club was great for our son and gave us some time to ourselves. The staff was amazing and he loved it there. The resort was well laid out and our room was nice. The buffet was amazing and the themes shifted so it was different.
Stayed 6 nights in Mar 2024
Response from Online Reputation on 12 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Meghan

Travelled with family
Liked: Cleanliness
The property was nice. We were not able to make reservations at the restaurants.
Stayed 4 nights in Mar 2024
Response from Online Reputation on 12 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Would return. A couple of areas they could improve on.
Stayed 7 nights in Mar 2024
Response from Online Reputation on 10 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Jocelyn

Stayed 7 nights in Mar 2024
Response from Online Reputation on 29 Apr 2024
Dear guest, Thank you for taking the time to shere your experience with us.Kind regards!

10/10 Excellent

Caytlon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a great time!! Such a nice resort! The Al a cartes were all AMAZING!
Stayed 8 nights in Mar 2024
Response from Online Reputation on 9 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okay

Warren Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities
The buffet variety is honestly bad. The same stuff everyday, the staff were great but the food choice and quality were poor
Stayed 7 nights in Mar 2024
Response from Online Reputation on 8 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Online Reputation on 7 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Olga, Miramar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a Great experience from the Luis in from desk, Erick, and Marco entertainment all the time they learn our names help us all the time and the girls on the spa Pilar and all of them were speechless with the service! I can't wait to go back 😍
Stayed 4 nights in Mar 2024
Response from Online Reputation on 2 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

2/10 Terrible

Pratik

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
This was a terrible experience. They provide the most basic rooms. The rooms are tiny and dirty. They were not honoring any of the VIP benefits including room upgrades, not premium services. I am very disappointed and I will rethink booking using Expedia going forward as hotels are not honoring VIP benefits.
Stayed 4 nights in Mar 2024
Response from Online Reputation on 2 Apr 2024
Dear Guest: First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

8/10 Good

Beverly, Fleetwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly and all requests were handled promptly. Resort was beautiful and clean.
Stayed 6 nights in Mar 2024
Response from Online Reputation on 2 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Nicole Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great all inclusive resort for our family, with many food options/bars everywhere, mulitple pools, and entertainment. The room was spacious and kept very clean daily. It was easy to get extra blankets or whatever we needed (e.g., more drinks for fridge delivered when we asked at front desk). We were on the main floor in building 8 (room 0804) so it was easy to walk anywhere or catch a trolly. The beach was easily accessible and both pool and beach had lounge chairs but be sure to secure it early as finding one mid day is near impossible. They also could have more umbrella options as it was quite hot the days we didn't have shade. Staff were very friendly and helpful (most of them anyway!). Good location for getting to Xel-ha park and Tulum ruins.
Stayed 7 nights in Mar 2024
Response from Online Reputation on 2 Apr 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

10/10 Excellent

Evelyn Louise

Travelled with family
Liked: Amenities
We just spent a week at the resort with our five children and their families and had the time of our lives!!! The resort is very Grande! Clean and well kept. The food and entertainment was f
Stayed 7 nights in Mar 2024
Response from Online Reputation on 1 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Super safe and convenient
Stayed 6 nights in Mar 2024
Response from Online Reputation on 1 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!