3 outdoor pools, pool umbrellas, pool loungers
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Reviews of Bahia Principe Grand Tulum - All Inclusive

4 out of 5
Bahia Principe Grand Tulum - All Inclusive
Crta Chetumal - Cancun Km 250, Akumal, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 760 out of 1381 reviews" "
Rating 8 - Good. 314 out of 1381 reviews" "
Rating 6 - Okay. 155 out of 1381 reviews" "
Rating 4 - Poor. 73 out of 1381 reviews" "
Rating 2 - Terrible. 79 out of 1381 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

zygmunt

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything,staff and service excellence.
Stayed 7 nights in Feb 2024

8/10 Good

Yarelis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like that when something was needed in the room, for example shower gel or shampoo you had to call more than once because it wouldn't arrive. Sometimes towels were not left in the room or blowdryer. We didn't enjoy Tequila Restaurant. The rest was excellent.
Stayed 6 nights in May 2024

8/10 Good

Angelique

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This resort is very family friendly, which I liked. If you’re looking to party as an adult maybe look elsewhere. This being my 1st all inclusive it was a good experience and worth the price for myself and another adult. The reason for 4/5 is b/c I wouldn’t consider it luxury- it’s not the Ritz BUT it’s comfortable, clean and safe. Food options were okay, their Brazilian steak house was probably the best on site restaurant. Beach wasn’t really for swimming, but was perfect for sun bathing. The staff were all super friendly and helpful. The tours booked via hotel made life really easy. I would go back with my family as I saw tons of activities for kiddos.
Stayed 5 nights in May 2024
Response from Online Reputation on 23 May 2024
Dear guest,Thank you for your thoughtful review and for choosing our resort for your first all-inclusive experience! We’re delighted that you found our resort to be family-friendly and appreciated our staff's friendliness and helpfulness. Your feedback on the dining options and the beach is valuable, and we’re glad you enjoyed the Brazilian steakhouse. We look forward to welcoming you and your family back for more memorable activities and relaxation!

10/10 Excellent

CATHY, Everett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The music could use some improvement too many Spanish songs.
Stayed 4 nights in May 2024
Response from Online Reputation on 23 May 2024
Thank you for your feedback! We're glad you shared your thoughts on the music selection. We’ll work on diversifying our playlist to include a wider variety of genres. We hope to enhance your experience during your next stay with us!

6/10 Okay

Qureshi Hamza

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Online Reputation on 22 May 2024
Dear guestWe thank you for choosing us and we would have liked to hear your comments through this important medium.Best regards!

6/10 Okay

Syed Murtaza

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Although the resort is well maintained and food is good, having no AC in the resort makes it a 3 star experience. Unfortunately I would not come back because of this.
Response from Online Reputation on 21 May 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

10/10 Excellent

Leen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the entertainment team and the cleanliness of the resort
Stayed 4 nights in May 2024
Response from Online Reputation on 21 May 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Mirko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lots of fun , great service, very friendly but professional, goo food, room, entertainment, breakfast, and the only thing I need to mention was the drinks at the pool were a little weak, but in the heat and all day , maybe that is a good thing.
Stayed 4 nights in May 2024
Response from Online Reputation on 19 May 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

4/10 Poor

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t receive any VIP or anything at all and it was our anniversary and 3 times when to the guest services to tell them to do something for my wife in the room and they didn’t and I even had to ask to clean the room
Stayed 4 nights in May 2024
Response from Online Reputation on 15 May 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us.. All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Kind regards!

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was quite pleasant. I enjoyed the beach as well as the activities.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 14 May 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

6/10 Okay

Marcin

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024
Response from Online Reputation on 15 May 2024
Dear guest,We appreciate you choosing our resort for your holidays.We would have liked to know your comments through this important mediumWe hope to have the opportunity to change your perception in the future as we believe you will enjoy our new services.Best regards

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, staff & service
No Ac in restaurants, no cafe and pastries area. Only coffee in the Lobby from a machine. No room service.
Stayed 7 nights in May 2024
Response from Online Reputation on 13 May 2024
Dear guest, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 Okay

Linda

Travelled with family and small children, Travelled with group
Liked: Cleanliness
There is only Ac in the room, too hot in the dining areas. Service was great in restaurants and buffet. Service at pool bars are slow.
Response from Online Reputation on 13 May 2024
Dear guest, all comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. Thank you and kind regards!

4/10 Poor

Jason

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No air condition, had to wait a long time at the swim up bar, no room service
Stayed 7 nights in May 2024
Response from Online Reputation on 13 May 2024
Dear Guest, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Our best regards!

10/10 Excellent

Mariusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from onlinereputationbptul on 11 May 2024
Dear MariuszThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

6/10 Okay

Divyesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average stay. Check in staff and customer service training could be better. Language barrier seems to be a predominant issue. kitchen serving staff is great, relatively more options for vegetarians. It looks like the property has given a great platform for Indian food for the buffet although it’s executed poorly. Probably one of the worst Indian food we have had in a resort like this. Nans are as brittle as crackers and Bhatura are thicker than pizza crust. Curries were served cold on the buffet table, most curries tasted the same. I don’t believe the chef is trained properly. Another setback was to find out dining in restaurants aren’t included for each day of your stay, it’s half the number of days. In our case we stayed 5 nights and got to pick the restaurant 2 days- that’s included. Any more reservations will cost you money.
Stayed 5 nights in Apr 2024
Response from onlinereputationbptul on 11 May 2024
Dear DivyesheAll comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. We hope you give us a second chance to restore your confidence in our resort, it would be wonderful to host you again.Kind regards! Arnold Domínguez

8/10 Good

Priscila

Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy bonito, recomendado!
Stayed 4 nights in May 2024
Response from onlinereputationbptul on 9 May 2024
Estimada Priscila,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional.Saludos cordiales,Arnold Domínguez

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The dinning areas were very hot, even the a la cartes with closed doors there seemed to very little air conditioning. Eric and Dominico from the activities were so much fun and they did an amazing job of engaging everyone. I love the big bottles of shampoo, conditioner and body wash. An amazing thing to add would be body moisturizer in the same format.
Stayed 6 nights in Apr 2024
Response from onlinereputationbptul on 8 May 2024
Dear CatherineThank you for trusting the Bahia Principe Grand Tulum to enjoy your holidays.Your evaluation is of special importance and please be assured that we have shared your feedback with the rest of the team. Be assured that our hotel will never cease in its efforts to constantly improve the quality of services provided.Sending you our best regards from all the team,Arnold Domínguez

10/10 Excellent

Trina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort. Lots of options for food and Al la carte restaurants. The buffet also had lots of options including vegan and gluten free food. The staff was really friendly and there were lots of activities on the resort. The entertainment was also very good. The beach was nice but a little rocky and we were there during the time when there was a lot of seaweed which they did a good job removing as best they could each day. There was also a great little market but it was a bit expensive. We had a great stay!
Stayed 6 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear Trina,Allow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read your kind words and we feel proud to know you could enjoy the excellent food in our restaurants, the beach, the personal attention our colleagues offer and more!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Best regards from Mexico,Arnold Domínguez

8/10 Good

Eduardo

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024
Response from onlinereputationbptul on 8 May 2024
Estimado EsduardoMuchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso.Esperamos darle la bienvenida en un futuro no muy lejano y poder ser partícipes nuevamente de su experiencia vacacional. Saludos cordiales,Arnold Domínguez

10/10 Excellent

Shachi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great..
Stayed 5 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear ShachiThank you for your visit and for your rating.We are happy to know you had a great time with us and would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Good

Oralie

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice
Stayed 9 nights in Apr 2024

10/10 Excellent

Scott Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

4/10 Poor

Simon

Disliked: Staff & service, amenities, property conditions & facilities
Disappointing
Stayed 7 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Aracelly Majluf

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one week at this resort and can’t say enough good things about it! We were hesitant bc of some of the negative reviews but I honestly didn’t experience anything bad while staying here. The staff is amazing, the food is great, lots of things to do, etc. 10/10 recommend!!!
Stayed 7 nights in Apr 2024

8/10 Good

Lucette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice. It was hard to get into the specialty restaurants. They were all booked. Taking back the bird and animal running in the buffet cast. The gym was under construction. Other than that hotel was very nice people nice. The food was good. I wish I had known you can go to the other restaurants in the other properties before the end of my trip. I did not get that information upon check in. Yeah
Stayed 6 nights in Apr 2024
Response from Online Reputation on 3 May 2024
Dear guest, We are glad to know that you have spent a nice vacation in our hotel, we thank you for choosing us and for sharing your words and observations through this important medium. Best regards!

8/10 Good

Maria, Yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking to be secluded, then this is the place for you. It is a very nice, large property and I love the fact that you can move between their sister resorts. But honestly, if it wasn’t for that, I am not sure if I would have enjoyed it here as much.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 2 May 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

Dayana Maria

Stayed 4 nights in Apr 2024
Response from Online Reputation on 21 May 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

8/10 Good

kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bahia Principe Grand Tulum was a beautiful resort to stay, we upgraded our room and the only issue was we couldnt use the jet tub since the drain plug wasnt working and a door issue which they fixed promptly. It is a very large resort so any room requests such as towels, water typically didnt happen when requested. Besides that the resort itself was fantastic, the kids club must have been great since our kids didnt want to leave. A few people that stood out to make our experience that much better was Yoda part of the entertainment team and Hugo from the Tequila Mexican restaurant.
Stayed 6 nights in Apr 2024
Response from Online Reputation on 2 May 2024
Dear Guest:We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very satisfied with the property. Many different areas to spend the day at depending on what mood and vibe you are looking for. Lots of activities during the day and night around the pool and in the theater. Buffet was very good. Lots of options for breakfast, lunch, and dinner. A la carte dinners lacked a bit. Expected more from the Mediterranean restaurant. Japanese and the Grande Tortuga were average. Definitely felt safe walking around and staff always made us feel welcomed. Would definitely recommend this property.
Stayed 6 nights in Apr 2024
Response from Online Reputation on 30 Apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

10/10 Excellent

Jillian

Stayed 4 nights in Apr 2024
Response from Online Reputation on 20 May 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Ana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large all inclusive resort with lots of activities excellent entertainment staff and great food
Stayed 4 nights in Apr 2024
Response from Online Reputation on 29 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Joshua Adam

Stayed 5 nights in Apr 2024
Response from Online Reputation on 19 May 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

JALAWAR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite staff buffet was good transportation around the resorts was good
Stayed 7 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear Guest: We would like to express our appreciation for your comments and for mentioning our staff. It was honor for our entire team to be at your service.Thank you once again for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Adrian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was great and food was ok
Stayed 5 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear guest, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Pio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Shows weddings
Stayed 6 nights in Apr 2024
Response from Online Reputation on 28 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

6/10 Okay

Beverly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Check in process took forever. We were unable to get any dining reservations that we were interested in, and the beach area in our location was all rocks, we were not able to get in the water at all at the Tulum location.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 25 Apr 2024
Dear guest,First of all I would like to thank you for your detailed feedback regarding your recent stay at our hotel resort. It is a pity that we have not exceeded your expectations. We hope to have the opportunity to change your perception in the future.Regards !!!

10/10 Excellent

Erandi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and service from the staff was amazing.
Stayed 8 nights in Apr 2024
Response from Online Reputation on 25 Apr 2024
Dear Guest,We are more than happy to know that you enjoyed the services, the staff and our facility.It is a great pleasure to receive so encouraging reviews that give our team energy to keep up great work every day.Have a nice day!

10/10 Excellent

Tyra

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!
Stayed 7 nights in Apr 2024
Response from Online Reputation on 24 Apr 2024
Dear guest, Thank you for your choice and we are looking forward to your next visit in order to repeat this awesome experience. Best regards

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pools were a lot of fun, food was great and staff was super helpful
Stayed 5 nights in Mar 2024
Response from Online Reputation on 23 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

6/10 Okay

Dorah

Travelled with family and small children, Travelled with partner
Liked: Amenities
The property itself was stunning. Housekeeping and wait service were fantastic (particularly Emanuel at the buffet). However, when we first arrived, the check-in clerks were unfriendly and unhelpful. Certain things I'd like to clarify for others so they may make an informed decision before booking in Bahia. It's a massive complex with three properties, each with a levels. The lowest level is Coba (which has a terrific water park and several decent restaurants), the middle is Tulum, and the highest is Akumal. The water parks for kids are incredible and are definitely the resort's highlight. On a side note, the beach isn't particularly swimming-friendly. Sand area is small, with a rocky entrance. We went with my mother-in-law, who is in her 70s, and my three-year-old kid, and they put us on the third floor. Normally, I would not have thought to request that my room be floor accessible, but the resort does not have elevators. So after the first night, she was unable to get up and down the stairs. The air conditioner in our room also broke the first night we were there, making for a tough first night. So, after dealing with the front desk, saying they can't assist me with either of my complaints. The supervisor, Rodolfo, was helpful and was able to convert our 2 reserved rooms into floor level. The hotel only allows 1 meal reservation for every 2 days of stay. This information is significant because the hotel's rooms and amenities are not clearly described.
Stayed 5 nights in Apr 2024
Response from Online Reputation on 22 Apr 2024
Dear guest, It is a pleasure to know that you enjoyed the attention of our staff very much, for all of us a pleasure to be at your service! In the same way, we thank you for your comments that are of utmost importance to improve us more every day. We hope to have you back soon. Regards!

8/10 Good

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great first stay at an all inclusive, staff mentioned the carts would be around a lot more often then they were.
Stayed 7 nights in Apr 2024
Response from Online Reputation on 22 Apr 2024
Dear Guest, We are happy to read that you had a good vacation with us enjoying all our services. Kind regards !!!

10/10 Excellent

Khrystyna

Stayed 8 nights in Apr 2024
Response from onlinereputationbptul on 11 May 2024
Dear KhrystynaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Excellent

Tina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff, beautiful scenery. All around great.
Stayed 3 nights in Apr 2024
Response from Online Reputation on 21 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.

10/10 Excellent

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best all inclusive of several I have visited in Cancun/Tulum area. Well trained friendly staff. No lines for dining, drinks or other activities. Rooms extremely well maintained and updated. Pool options great for both adults with swim up bar and entertainment and kids with slides and no pool bar. Air conditioning excellent. Cute little mammals wandering property grounds. Will go back with family
Stayed 5 nights in Apr 2024
Response from Online Reputation on 19 Apr 2024
Dear guest,We are very pleased to know that you have spent some fabulous days on vacation at our hotel, we thank you for choosing us and for sharing your words through this important medium.Regards !!!

8/10 Good

Sahba

Stayed 4 nights in Apr 2024
Response from onlinereputationbptul on 8 May 2024
Dear SahbaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Excellent

Piotr, Brooklyn

Liked: Cleanliness, staff & service
Stayed 8 nights in Apr 2024
Response from onlinereputationbptul on 7 May 2024
Dear PiotrThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Excellent

natalja

Stayed 4 nights in Apr 2024
Response from onlinereputationbptul on 6 May 2024
Dear NataljaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Good

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 4 nights in Apr 2024
Response from Online Reputation on 15 Apr 2024
Dear guest, We appreciate you taking time to express your comments about your stay with us. Kind regards.