Outdoor pool, open 10:00 AM to 10:00 PM, pool umbrellas

Reviews of Hyatt Place Riverside Downtown

3 out of 5
Hyatt Place Riverside Downtown
3500 Market St, Riverside, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 531 out of 1005 reviews" "
Rating 8 - Good. 257 out of 1005 reviews" "
Rating 6 - Okay. 107 out of 1005 reviews" "
Rating 4 - Poor. 57 out of 1005 reviews" "
Rating 2 - Terrible. 53 out of 1005 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
just love the location
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Jose, it's fantastic that you enjoyed the prime location of Hyatt Place Riverside/Downtown. We're thrilled you loved your stay and hope to welcome you back soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my 3 days here. There was plenty to do in the area. 24 hour food available. Service was excellent. Road noise a little annoying at times. Overall, excellent stay and would come back again
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Mar 2024
Adam, it's wonderful to hear you had a fulfilling stay at the Hyatt Place Riverside/Downtown. We're pleased our 24-hour dining options and exceptional service added to the enjoyment of your visit. However, we note your observation about the road noise. It's gratifying to learn that despite this, you found your overall experience positive. Your willingness to return again is the best compliment we can receive. See you soon!

10/10 Excellent

Burton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Burton, it's uplifting to know you had a wonderful stay with us at Hyatt Place Riverside/Downtown. Your positive rating is greatly appreciated. Looking forward to welcoming you back for another memorable experience.

10/10 Excellent

Robin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All that and snacks available for purchase, a business center, and they’re always so kind to my pup!
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Robin, we're delighted that Hyatt Place Riverside/Downtown made your stay comfortable and memorable. We take pride in our amenities, such as the business center and snack options. Our team always endeavors to extend a warm welcome to all our guests, including our furry friends! We look forward to your next visit.

6/10 Okay

Jo-Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location was great for our trip. The hotel was under construction. I believe I saw a sign posted no pets and saw 2 people with small dogs, not service dogs. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Jo-Lynn, it's good to know the location suited your travel needs. Your concern about the ongoing improvements and presence of pets is noted. We do have some policies in place that may not have been completely clear, and we appreciate your understanding. Further, we're glad to hear that our team members were a friendly presence during your stay. We hope to have the opportunity to show you improvements on your next visit.

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would diffinatly stay here again. The convention center is right across the street from the hotel where we had an event.
Stayed 2 nights in Mar 2024
Response from Customer Service on 13 Mar 2024
Alex, it's delightful to hear that Hyatt Place Riverside/Downtown's location met your needs perfectly, especially with the convention center being so conveniently close. Our team is thrilled by your positive feedback and is excited to welcome you back for another memorable stay. Thank you for choosing us!

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were pretty worn out.
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
William, it's disappointing to hear that your experience didn't meet your expectations. We continually strive to maintain and improve our accommodations. Please rest assured, we value your feedback and will certainly use it as an opportunity for improvement. We hope for the chance to serve you better in the future.

10/10 Excellent

Ashley

Travelled with partner
Liked: Amenities
I go here all the time so I love this place 1000 percent
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Ashley, we're thrilled to learn you consider the Hyatt Place Riverside/Downtown such a cherished destination! We appreciate your incredible support and look forward to the pleasure of welcoming you back to your second home soon.

8/10 Good

Gary, Union

Stayed 2 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Gary, thank you for leaving a rating for Hyatt Place Riverside/Downtown. We're thrilled you had a satisfactory stay. If you have any suggestions that could make your next visit a 5-star experience, we'd love to hear them. Looking forward to welcoming you back soon.

8/10 Good

David

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. We would have liked more dining options in house. The parking is costly but is within the current norm.
Stayed 4 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
David, we're pleased to hear you enjoyed your time at the Hyatt Place Riverside/Downtown. We're continually striving for improvement and have taken note of your feedback regarding in-house dining variety. Regarding parking, we do aim to be competitive in keeping with local rates. It would be our pleasure to host you again on your next visit!

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is always a plus. Our family use the site frequently. It is always clean and welcoming.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Leroy, thank you for sharing your positive experience at Hyatt Place Riverside/Downtown. We are thrilled to know you and your family regularly choose our hotel and enjoy our breakfast offerings. The dedicated efforts of our team members ensure the hotel remains inviting and spotless. We eagerly anticipate your next visit.

10/10 Excellent

John, Temple City

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with easy access to dining, shopping,museums. Complimentary breakfast is actually eatable!
Stayed 1 night in Feb 2024
Response from Customer Service on 17 Feb 2024
John, it's wonderful to hear you appreciated Hyatt Place Riverside/Downtown's convenient location for dining, shopping, and cultural exploration. We also love that you found our complimentary breakfast to your liking. Your kind words are greatly appreciated and we look forward to your return.

2/10 Terrible

Noel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Business center out of order, staff is clueless, towels are all a different shade of white, dingy dirty carpet, old TVs with no technology, I was surprised they were in color. During our stay the place was under construction which was not stated prior to booking. To top it off, I witnessed staff being inhumane to homeless people walking outside.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
We appreciate you taking the time to share your feedback, Noel. Please feel free to contact our Management team at the Hotel direcly to discuss further details and any possible compensation.

10/10 Excellent

EKEMINI

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Thank you for the excellent rating, Ekemini!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hyatt Place Riverside/Downtown! We look forward to hosting you again soon.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
no comment
Stayed 4 nights in Jan 2024
Response from Customer Service on 4 Feb 2024
Thanks for the 4/5 rating, Rebecca!We're thrilled you enjoyed your time at Hyatt Place Riverside/Downtown so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay!
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Miguel, it's wonderful to hear you found your stay at Hyatt Place Riverside/Downtown to be pleasant! Your contentment is our goal, and we're thrilled to meet your expectations. We hope to welcome you back soon for another enriching experience!

10/10 Excellent

Patricia

Stayed 1 night in Jan 2024
Response from Customer Service on 11 Feb 2024
Patricia, it's wonderful to see the perfect rating you left for Hyatt Place Riverside/Downtown. Your support is greatly appreciated and we hope to welcome you back to our hotel soon.

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our room was large and comfortable. The location is perfect for walking around the charming downtown area, which still had all its holiday lights on, and we had a lovely view of the Mission from our windows. The complimentary breakfast was really good. There were 2 things that we did not like: the $25 charge for parking, and the fact that we left 2 jackets hanging in the closet, and one of them never showed up in the lost & found, meaning that someone (perhaps the housekeeper?) took it. I know for a fact that I left it hanging there, and I called immediately upon realizing this a few hours later.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Allison, it's wonderful to hear that you found Hyatt Place Riverside/Downtown spacious and comfortable. We're delighted the locality and enchanting views contributed positively to your experience and that you enjoyed the complimentary breakfast.Regarding the parking fee, it helps us maintain the highest level of security and convenience for our guests. As for your missing jacket, it is regrettable. We take issues like these with the utmost seriousness; your concerns have been communicated to our team members in charge and we assure that the situation is being thoroughly investigated. Nevertheless, we truly appreciate your feedback and look to welcome you again for another enjoyable stay.

8/10 Good

Stuart

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very nice, up kept property. Bummer for us was a small parking lot for our truck and charge for parking that we were unaware of until we arrived. Room was very spacious but carpet was stained in several spots. We realize the downfalls on the property were likely subject to us and otherwise we enjoyed our experience.
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Jan 2024
Stuart, we're glad to hear you appreciated the maintenance of Hyatt Place Riverside/Downtown and the room's spacious setup. We regret any surprise encountered regarding the parking fees and hope this didn't mar your overall impression of our services. Our team members will be alerted about your remarks on the state of the carpet to ensure all our rooms are in top-notch condition. Thanks for sharing your experience, and we sincerely hope you choose to stay with us again next time around.

10/10 Excellent

Naveen

Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Naveen, thank you for choosing to stay at Hyatt Place Riverside/Downtown. We're thrilled to infer from your rating that your stay met your expectations. We hope to welcome you back in the future for another pleasant experience.

6/10 Okay

Kimary

Travelled with group
Liked: Cleanliness, staff & service
It was so noisy it was like sleeping outside on the street. You need to sound proof it from the street outside somehow. your windows or something. I got no sleep!
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Kimary, we regret to hear about the disturbances experienced during your stay that impacted your rest. Our goal is to provide a soothing environment for our guests and we're sorry we did not meet this objective for you. We are working on continual improvements to our facility and we value your feedback regarding noise reduction measures. We hope for an opportunity to provide you a more restful experience in the future.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great. check-in was pushed back without my knowledge but everything worked out fine anyway.
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Jennifer, thank you for taking the time to share your experience at Hyatt Place Riverside/Downtown. We want every stay with us to be memorable and are glad to hear that you enjoyed your visit overall, notwithstanding the unexpected delay at check-in. We appreciate your understanding and patience in this matter. We look forward to welcoming you back on your next visit.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Thank you for the 5/5 rating, Anthony!It's excellent you enjoyed your time at Hyatt Place Riverside/Downtown so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Carole, Corte Madera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Carole, thank you very much for your high rating of the Hyatt Place Riverside/Downtown. We're thrilled to know we could make your stay delightful. Please come back and allow us to serve you again in the future.

6/10 Okay

Leticia

Stayed 3 nights in Dec 2023
Response from Customer Service on 18 Jan 2024
Thank you for sharing your feedback, Leticia.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

10/10 Excellent

Adrian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Adrian, it's fantastic to hear that you had such a wonderful experience at Hyatt Place Riverside/Downtown. Thank you for taking time to rate us, we certainly look forward to welcoming you back in the near future.

8/10 Good

alice

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly close to Historic Mission Inn innDowntown Riverside liked comp breakfast didn’t like no jacuzzi
Stayed 2 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Alice, it is wonderful to hear that you enjoyed the convenience of Hyatt Place Riverside/Downtown's location and the complimentary breakfast. On the other hand, we regret the lack of jacuzzi did not meet your expectations. We hope to continue improving our facilities and services to better satisfy you and other guests in the future. Thank you for staying with us.

8/10 Good

INDER KUMAR

Travelled with family
Liked: Room comfort
Stayed 4 nights in Dec 2023
Response from Customer Service on 29 Dec 2023
We appreciate you sharing this positive rating, Inder!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Place Riverside/Downtown. We want to share an even more enjoyable experience with you next time.

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
Jon, it's wonderful to know you had a pleasing experience at Hyatt Place Riverside/Downtown. Your positive rating is greatly appreciated. Our team is pleased to have made your stay comfortable and look forward to welcoming you back in the future.

2/10 Terrible

Nalin

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 27 Dec 2023
We appreciate the feedback, Nalin.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 Excellent

Sandra

Liked: Staff & service, property conditions & facilities
Staff
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Sandra, it's fantastic to hear your stay at Hyatt Place Riverside/Downtown was enjoyable. We're thrilled to know our team members were able to contribute positively to your experience. We'd be delighted to welcome you back should your travels bring you to Riverside again.

8/10 Good

Randy

Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Thank you for taking the time to share your review with us, Randy!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hyatt Place Riverside/Downtown. Thank you and have a wonderful day!

10/10 Excellent

Joseph

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Feb 2024
Joseph, thank you for your outstanding rating for Hyatt Place Riverside/Downtown. We're truly elated you enjoyed your stay and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Danna

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Danna, thank you for choosing to stay with us at Hyatt Place Riverside/Downtown. We're delighted you had a positive experience. Your feedback is greatly appreciated and we hope to welcome you back in the near future.

8/10 Good

Janelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 19 Dec 2023
Janelle, it's great to see your four-star rating for Hyatt Place Riverside/Downtown. We appreciate you choosing our hotel for your stay and we're pleased you had a positive experience. We hope to see you again soon so we can aim for that perfect score.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and downtown holiday activities
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Dec 2023
Derek, it's heartening to hear that you enjoyed Hyatt Place Riverside/Downtown's prime location and the festive downtown activities. We value your feedback and appreciate you choosing our hotel for your stay. We hope to welcome you back for more memorable experiences.

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 18 Dec 2023
Thank you for taking the time to leave us a 4/5 rating, David!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Place Riverside/Downtown.

8/10 Good

Steven, Grenada

Business traveller
Liked: Amenities
Stayed 4 nights in Dec 2023
Response from Customer Service on 15 Dec 2023
Steven, thank you for selecting Hyatt Place Riverside/Downtown and sharing your rating. We're glad you chose us for your stay and we look forward to welcoming you back in the near future.

10/10 Excellent

Vicki

Travelled with group
Liked: Amenities
Liked that it is right around the corner from Festival of Lights, many shops and restaurants. The hotel has a bar, a Starbucks, and complimentary breakfast. Great location!!
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Vicki, thank you for sharing your positive experience at Hyatt Place Riverside/Downtown. It's pleasing to hear you enjoyed our dynamic location and amenities! We're glad the proximity to the Festival of Lights, local shops, and eateries added to your stay. Do await your return for another enjoyable experience!

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing as always
The service was amazing as always. The staff is beyond helpful and friendly. We love our stay every time and will continue to come back time and time again.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Angie, it's fantastic to know you enjoyed yet another wonderful stay at Hyatt Place Riverside/Downtown. We take pride in our highly accommodating team members and it's rewarding to learn their efforts contribute so significantly to your positive experiences. We are eagerly awaiting your next visit. Thank you for sharing your uplifting comments.

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from Customer Service on 14 Dec 2023
Jennifer, thank you for sharing your recent rating with us. We recognize there's always room for improvement and we value your feedback as it helps us enhance our guest experience for future visitors. We look forward to having the opportunity to create a more impactful visit in the future.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Dec 2023
Marco, thank you for choosing to stay at Hyatt Place Riverside/Downtown. We're delighted to know that you had a wonderful visit. We hope to have the pleasure of welcoming you back again in the near future.

10/10 Excellent

Franziska

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 12 Dec 2023
Thank you for taking the time to leave this wonderful rating, Franziska! We hope to see you again soon at Hyatt Place Riverside/Downtown so we can share yet another amazing experience!

10/10 Excellent

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and helpful. The room was ready upon our arrival. The room was more then adequate and a very nice size with 2 beds and a sofa with a pull out bed.
Stayed 1 night in Dec 2023
Response from Customer Service on 7 Dec 2023
Jackie, it's delightful to hear about your enjoyable experience at Hyatt Place Riverside/Downtown. We're glad our team members were welcoming and that your room met your expectations in readiness and spaciousness. We hope to welcome you back for another great stay.

10/10 Excellent

Alice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a perfect alternative to Mission Inn Hotel that was fully booked for the Holiday Lights festival 👍 Downtown Riverside was festive in the evening & everything was walkable from this hotel
Stayed 1 night in Dec 2023
Response from Customer Service on 6 Dec 2023
Alice, it's delightful to hear that Hyatt Place Riverside/Downtown served as a convenient and pleasing alternative for you during the Holiday Lights festival. We are thrilled that our location in Downtown Riverside provided a festive and walkable environment. Thank you for sharing your experience, and we hope to welcome you back in the near future.

10/10 Excellent

JUDY

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Exceeded expectations
Well located hotel, spacious rooms, comfortable bed, well priced parking options. Will be refurbishing rooms
Stayed 3 nights in Nov 2023
Response from Customer Service on 6 Dec 2023
Judy, we are thrilled to see you enjoyed your experience at Hyatt Place Riverside/Downtown. We're glad you found our rooms spacious and beds comfortable. We also appreciate your positive feedback about our parking facilities. Your anticipation for the room refurbishing has us excited to welcome you back and present our newly updated accommodations. Thank you again for your kind words.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night. The room was like a suite w a sitting area and desk. Large enough for an extended stay. The breakfast had variety of options, everything good. We walked to visit the Mission Inn lights with shopping and dinner. A very fun evening
Stayed 1 night in Nov 2023
Response from Customer Service on 1 Dec 2023
Susan, it's fantastic to hear about your enjoyable stay at Hyatt Place Riverside/Downtown. We're delighted that the room layout and amenities perfectly suited your needs and provided a comfortable space for your trip. It's also heartening to learn you found our breakfast selection satisfying. We appreciate your mention of the proximity of the hotel to local attractions like the Mission Inn lights, local shops, and dining options. Your satisfaction is our greatest reward. We hope to have the opportunity to welcome you back in the near future for another fun evening.

2/10 Terrible

Rebecca

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The hotel does not place priority parking for their guests. They allow public parking at $50 a vehicle which fills up their lot so guests need to park offsite.
Stayed 2 nights in Nov 2023
Response from Customer Service on 29 Nov 2023
Rebecca, we regret to hear that the parking arrangements during your stay didn't meet your expectations. It can be challenging when the car park is in high demand. Please note that the parking facility availabilities are directed towards convenience, ensuring accessibility not only for our guests but the wider community too. We value your feedback and will certainly consider it to improve our service. Thank you for taking the time to share your experience.

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lise to everything, clean, nice breakfast.
Stayed 1 night in Nov 2023
Response from Customer Service on 29 Nov 2023
Rebecca, it's wonderful to hear such positive comments about your stay at the Hyatt Place Riverside/Downtown. We're thrilled that our ideal location, cleanliness, and the enjoyable breakfast contributed to an overall fantastic experience. We hope to have you with us again soon for another exceptional visit.

10/10 Excellent

Christi

Stayed 1 night in Nov 2023
Response from Customer Service on 11 Dec 2023
Thank you for this excellent rating, Christi!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hyatt Place Riverside/Downtown! We'd love to host you again someday for yet another unforgettable visit.