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Reviews of Lucky Bansko Aparthotel SPA & Relax

5 out of 5
Lucky Bansko Aparthotel SPA & Relax
4-10 Kir Blago Todev Street, Bansko

Reviews

9.4

Exceptional

Rating 10 - Excellent. 88 out of 118 reviews" "
Rating 8 - Good. 18 out of 118 reviews" "
Rating 6 - Okay. 8 out of 118 reviews" "
Rating 4 - Poor. 3 out of 118 reviews" "
Rating 2 - Terrible. 1 out of 118 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ilina

Stayed 2 nights in Aug 2022

10/10 Excellent

Itsik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas.
Stayed 5 nights in Jul 2022
Response from Lucky Bansko Team on 5 Aug 2022
Dear Ltsik, Thank you very much for your so kind words! We are really happy to know that we have provided a wonderful vacation for you! We look forward to welcoming you again as our dear guest!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2022
Response from Lucky Bansko Team on 29 Mar 2022
Dear Guests, Thank you for your excellent score! We hope to visit us again! Kind Regards, Lucky Bansko Team

10/10 Excellent

Kirstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, staff were a credit to the hotel. Great facilities.
Stayed 5 nights in Feb 2022
Response from Lucky Bansko Team on 29 Mar 2022
Dear Kirstin, Thank you for your wonderful review and excellent score! We hope to have the opportunity to welcome you again as our guests!

10/10 Excellent

Itay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy.
Stayed 7 nights in Jan 2022
Response from Lucky Bansko Team on 29 Mar 2022
Dear Guest, Thank you for your wonderful review and high score! We hope to visit us again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice. Spa needs extended hours.
Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm.
Stayed 1 night in Oct 2021

10/10 Excellent

Ventsislav

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021
Response from Rositsa Hadzhieva on 6 Jul 2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
smart place to stay in bansko
Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel.
Stayed 7 nights in Jan 2020
Response from Mina Koleva on 13 Mar 2020
Dear Mr. Bernard, thank you for your positive feedback! We are happy to hear that you had enjoyable stay at our hotel.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one.
Stayed 6 nights in Dec 2019
Response from Mina Koleva on 13 Jan 2020
Dear guest, Thank you for your time! It could be good to say your name in order to check your case. We would like to clarify that on the New Years Eve a prepaid cover / and book in advance/ is requested. All the covers were sold out and we didn`t have availability on all three restaurants. It is not possible to order food on 31st December as all restaurants are fully booked.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Mina Koleva on 27 Dec 2019
Dear Guest, Thank you very much for the excellent feedback! We will be glad to welcome you again at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2018
Response from Mina Koleva on 22 Dec 2019
Dear guest, Thank you very much for your excellent feedback! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Sep 2019
Response from Mina Koleva on 2 Oct 2019
Dear guest, Thank your for your time! We cannot accept your review as there no comment and we cannot understand why you are not satisfied.

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Mina Koleva on 14 Aug 2019
Dear guest, thank you for excellent feedback! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Mina Koleva on 31 Jul 2019
Dear Guest, thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Moe, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Parents loved it. Amazing service, facilities and perfect location.
Stayed 2 nights in Jun 2019
Response from Mina Koleva on 3 Jul 2019
Dear Mr. Moe, Thank you very much for your excellent review! We are happy to hear that you and your parents had a great time in our hotel. We will be glad to welcome you again as guests in our hotel!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from Mina Koleva on 18 Jun 2019
Dear Guest, Thank you for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

8/10 Good

DIMITRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel but...
Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area.
Stayed 3 nights in Mar 2019
Response from Mina Koleva on 1 Apr 2019
Dear Ms. Dimitra, Thank you for your time and feedback! Your opinion is extremely important for us. We try to do all possible for our guests. We hope that we will have the possibility to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel and meet your needs!

10/10 Excellent

esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Mina Koleva on 27 Mar 2019
Dear Esther, Thank you for your excellent review! We will glad to welcome you again as guest at Lucky Bansko SPA&Relax!

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty..
Stayed 4 nights in Mar 2019
Response from Mina Koleva on 27 Mar 2019
Dear Guest, Thank you for your time! We would like to clarify that we are child friendly hotel. There is kids zone in the SPA center but the behavior of the children does not depends on us. We have a relax zone in our SPA center where you can control the lighting, the music and etc. The temperature of the water is 33 degree. We hope that we will have the possibility to welcome and meet your needs!

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2019
Response from Mina Koleva on 27 Mar 2019
Dear Gabriel, Thank you for your excellent review! We will glad to welcome you again as guest at Lucky Bansko SPA&Relax!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2019
Response from Mina Koleva on 18 Mar 2019
Dear guest, Thank you for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax!

10/10 Excellent

Anastasiya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 10 nights in Feb 2019
Response from Mina Koleva on 12 Mar 2019
Dear Ms. Anastasiya, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA Relax aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Mina Koleva on 5 Mar 2019
Dear Guest, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time.
Stayed 7 nights in Feb 2019
Response from Mina Koleva on 26 Feb 2019
Dear Guest, Thank you very much for your excellent review! We will be glad to welcome you at Lucky Bansko SPA & Relax aparthotel!

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
We had to check out 30 minutes after we checked in and move to another real 5* hotel. The place is a mess. Small rooms and bathrooms with super cheap furniture. Small pool and super small gym. They promised us a full refund for not staying at their property but we never received it. Do not recommend! Waste of time and money!
Stayed 2 nights in Feb 2019
Response from Mina Koleva on 3 Mar 2019
Dear Guest, We would like to inform you that we have bigger apartments but they cost more. Our hotel is one of the best in Bansko and you can understand that by the other guests reviews. We never told you that we will refund the money as you are not staying at our hotels as there`s no real reason to change the hotel. There weren`t problems in the room and in the hotel at all. Also according to the policy of your reservation in case of cancellation or no-show the hotel will keep the amount as a penalty. All our rooms and areas have a description with their size and you could be informed before come in Bansko.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good value for money, clean, good food, good shuttle service.
Stayed 5 nights in Feb 2019
Response from Mina Koleva on 26 Feb 2019
Dear Guest, Thank you very much for your excellent review! We will be glad to welcome you at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

DIMITRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2019
Response from Mina Koleva on 15 Feb 2019
Dear Mr. Dimitri, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - third time here. Improves each year.
Excellent - third time here. Improves each year. You can now take a bus directly from the hotel to the slopes meaning you can miss the gondola queue each morning
Stayed 7 nights in Jan 2019
Response from Mina Koleva on 7 Feb 2019
Dear Mr. Peter, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Tal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ski vacation
Amazing hotel. Specious rom (Studio) with complimentary water, coffee, tea and chocolates. Great spa and a great service. We got upgraded to a room with a balcony which was nice. The shuttle to the mountain is very convenient. Ski rooms can be larger(they were full in the end of the day) and shuttle frequency to/from city in the evening was low.
Stayed 5 nights in Jan 2019
Response from Mina Koleva on 6 Feb 2019
Dear Mr. Tal, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. They offer free shuttles to the gondola and back, so even though it's far from the ski gondola it doesn't bother at all. It even has rides to the first stop on the mountain. The hotel is in a quiet place near the outskirts of Bansko and has a few restaurants and a spa.
Stayed 3 nights in Jan 2019
Response from Mina Koleva on 23 Jan 2019
Dear Guest, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2019
Response from Mina Koleva on 22 Jan 2019
Dear Guest, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel.

8/10 Good

Paulo

Poor bedroom decoration with bad furniture
We enjoyed our stay at Lucky Bansko. The bathroom amenities are very good. Sadly we were let down by the poor housekeeping. The room was only serviced around 6pm at night and a shoddy job was done of the servicing. The sheets are too short for the mattress and there is no mattress protector in place. We had a dirty tea towel which we dutifully placed on the floor in the bathroom as per the ‘towel change’ policy... everytime we did this we returned to the room to find the same towel hanging up in the kitchenette again. The bedroom furniture and decoration is more appropriate for a school dormitory it is not adequate for a 5 star hotel. The SPA is fabulous and the room service is very good and quick. The restaurants and breakfast are very good. The hotel occupies two buildings which are joined by a complicated stair and passage arrangements. This hotel is not good value for money we will not stay here again
Stayed 7 nights in Dec 2018
Response from Mina Koleva on 10 Jan 2019
Dear Mr. Paulo, Thank you very much for your review and time! We are happy to hear that you enjoyed your stay! As a five star hotel we have a turn down service in the evening and this is the reason the housekeeping team to come in your room around 6 p.m. The bed linen is high quality and it is made according to the bed`s size. We checked your complain about the towels and we have established that the towels were changed as per our policy. The rooms are furnished according to the hotels standards with simple and nice design We hope that we will have the possibility to have you again as guest at Lucky Bansko SPA & Relax aparthotel in order to have a great vacation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. Didn’t really leave other than to ski as had everything for us and the kids. Staff were really helpful. Will be looking to come back next year. Excellent value for money.
Stayed 7 nights in Dec 2018
Response from Mina Koleva on 9 Jan 2019
Dear Ms. Guest, Thank you very much for your excellent review! We are happy to hear that you have wonderfull stay with us. We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparth

10/10 Excellent

G, Albania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming and polite staff. Good location, parking, excellent room and very clean. Spa was really a good one. Restaurant Leonardo was perfect and waiters really nice.
Stayed 2 nights in Aug 2018
Response from Mina Koleva on 3 Sept 2018
Dear Sir/ madame, Thank you very much for your excellent review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax! Kind regards, Mina Koleva Reservation manager

10/10 Excellent

naama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Mina Koleva on 22 Aug 2018
Dear Naama, Thank you very much for your excellent feedback! we will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel! Kind regards, Mina Koleva Reservation manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside pool was an extra not mentioned on hotels. com website or in the hotel itself. Breakfast was at best lukewarm with the fresh eggs and pancakes gone by the second day, wouldn't say it was 5 star. Good location for the centre in summer.
Stayed 6 nights in Aug 2018
Response from Lucky Bansko Team on 15 Aug 2018
Dear Martin, Thank you for your feedback! 28 activities in our SPA center including BIO pools for adults and children and Salt Pool with salts from Dead Sea are free of charge for all guests. We provide to our guests the best quality of food and services all the time. We are looking forward for your next visit!

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel in Bankso
I was only in Bankso for one night but I really liked this hotel The staff were friendly the hotel was clean and modern The room was spacious with a small kitchenette and the bathroom had a bath. Breakfast was very good with very nice Bulgarian yoghurt as well as international breakfast fare. Best of all was a lovely swimming pool and spa great after a day out The hotel is a ten minute walk inyo the old town which has some good restaurants I would recommend this hotel
Stayed 1 night in Jun 2018
Response from Mina Koleva on 12 Jun 2018
Dear Valerie, Thank you very much for your lovely review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel! Kind regards, Mina Koleva Reservation manager

10/10 Excellent

Narinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful choice
Very good Hotel with host of facilities.
Stayed 2 nights in May 2018
Response from Mina Koleva on 28 May 2018
Dear Narinde, Thank you very much for your nice review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel! Kind regards, Mina Koleva Reservation manager

10/10 Excellent

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with lovely facilities
Stayed 2 nights in May 2018
Response from Mina Koleva on 28 May 2018
Dear Louisa, Thank you very much for your nice review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel! Kind regards, Mina Koleva Reservation manager

8/10 Good

Walid

Liked: Cleanliness, property conditions & facilities
Response from Mina Koleva on 3 Apr 2018
Dear Walid, Thank you for your review! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax Aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Very reasonably priced. Good breakfast
Hotel is a very good value. Free shuttles to the gondola and back. Excellent breakfast. Very helpful staff.
Stayed 4 nights in Feb 2018
Response from Mina Koleva on 13 Mar 2018
Dear Sir/madame, Thank you very much for your excellent evaluation! We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

10/10 Excellent

Tom, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally very good. The room, the spa, the bus service to the slopes....all really good
Stayed 7 nights in Feb 2018
Response from Mina Koleva on 13 Mar 2018
Dear Mr. Tom, Thank you very much for your excellent review! We are happy to hear that you had enjoyable stay at our hotel. We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax aparthotel!

8/10 Good

freddy

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel
pretty much everything was great! attentive staff, good breakfast, very nice facilities! would definitely stay at the hotel again but the one thing not impressed about were the treatments/massages we did at the spa facilities.
Stayed 3 nights in Feb 2018
Response from Mina Koleva on 13 Mar 2018
Dear Mr. Freddy, Thank you for your lovely review! We are happy to hear that you had enjoyable stay at our hotel. We will be glad to welcome you again as guest at Lucky Bansko SPA & relax aparthotel.

10/10 Excellent

Alex, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
hotel facilities were great and lots to choose from. shuttle from hotel to the mountain was great and convienent. runs every hour from 8.30 till 10.30 saving time queuing at the gondola lift. has a ski store room which sets everything in no time. rooms are comfortable and has it's own kitchen. very clean and tidy hotel. spa is fantastic for winding down after a day in the mountains and the restaurants are great serving, quality food.
Stayed 7 nights in Jan 2018
Response from Mina Koleva on 30 Jan 2018
Dear Alex, Thank you for your excellent feedback! We are happy to hear that you had enjoyable stay at our hotel. We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax Aparthotel! Kind regards, Mina Koleva Reservation manager

10/10 Excellent

Steve , Brixham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Fantastic spa,
The apartment was clean comfortable and well worth the price. The spa had plenty of free areas to enjoy and some good options on treatments if you so wanted to pay the extra. Staff were friendly helpful and thankfully also had well spoke English.
Stayed 4 nights in Jan 2018
Response from Mina Koleva on 30 Jan 2018
Dear Steve, Thank you for your lovely review! We are happy to hear that you had enjoyable stay at our hotel. We will be glad to welcome you again as guest at Lucky Bansko SPA & Relax Aparthotel! Kind regards, Mina Koleva Reservation manager

10/10 Excellent

Shlomit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
AMAZING! The best spa we have ever seen anywhere, in a beautiful modern luxurious hotel.
Stayed 1 night in Oct 2017
Dear Sir/madame, Thank you very much for your nice review! We will be glad to welcome you again as gusts at Lucky Bansko SPA & Relax Aparthotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is our third visit of the hotel. This year there is a new SPA center which is amazing. The rooms are comfortable and clean. The staff is very polite. The food in the restaurant is very delicious! The outdoor pool is very nice. It is close to the hotel. We will visit the hotel again!
Stayed 1 night in Jul 2017
Response from Mariya Govedareva, General Manager on 2 Sept 2017
Dear, Sir/Madam, Thank you for your positive comments and praising words! It is a pleasure to hear that you always enjoy your stay at Aparthotel Lucky Bansko SPA & Relax! The satisfaction of our guests is our highest priority! We would be glad to welcoming you back again in the near future! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel!
We visited Lucky Bansko for first time but it is not the last one definitely! The rooms are specious and very clean. The staff is very polite and smiley. The SPA center is very nice. The pools are BIO and there is also salt room.
Stayed 1 night in Jul 2017
Response from Mariya Govedareva, General Manager on 2 Sept 2017
Dear, Sir/Madam, We appreciate your feedback about your vacation at Aparthotel Lucky Bansko SPA & Relax and want to thank you for taking the time to share your opinion. We are happy to hear you had a wonderful stay at the hotel. Our main priority is our guest’s satisfaction and we do our best to provide “5-star” service to every guest with the highest level of customer care. We would be glad to welcoming you back again in the near future! Kind Regards,

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were spotless, staff amazingly helpful, facilities were great. Definitely staying there again next time in town.
Stayed 1 night in Jun 2017
Dear Alexander, Thank you very much for your feedback! It is a pleasure for us to hear that you had enjoyable stay at our hotel! We will be glad to welcome you again at Lucky Bansko Aparthotel SPA & Relax! Kind regards, Mariya Govedareva General manager