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Reviews of ibis Mainz City

2 out of 5
ibis Mainz City
Holzhofstr. 2, Mainz, RP

Reviews

8.2

Very good

Rating 10 - Excellent. 122 out of 420 reviews" "
Rating 8 - Good. 222 out of 420 reviews" "
Rating 6 - Okay. 61 out of 420 reviews" "
Rating 4 - Poor. 9 out of 420 reviews" "
Rating 2 - Terrible. 6 out of 420 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

dianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

dianne

Stayed 3 nights in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We felt that the room was very small and the quality of towels was very poor
Stayed 2 nights in Oct 2023

10/10 Excellent

Harold

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

6/10 Okay

CRISTIAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Specifics asked by the automated review were at good rating. However, the following were lacking: - there were no face towels, only one large towel per person. - power outlets were only at the floor level and on one side of one bed. - the elevator did not work, door not closing properly - room key failed if someone was already in the room (in the shower) I got stuck outside. Thought the key was faulty...
Stayed 2 nights in Aug 2023

6/10 Okay

John, Vancouver

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Desk staff tended not to be too friendly and somewhat rigid. Room had a king-size bed advertised but it was only a queen
Stayed 2 nights in Aug 2023

10/10 Excellent

dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great location
Stayed 2 nights in May 2023

10/10 Excellent

Karen, Portland

Stayed 4 nights in Apr 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An exceptional budget hotel. Very clean. Kind staff. Only complaint was the pillow.
Stayed 1 night in Apr 2023

4/10 Poor

Gabrielle

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
No parking garage No heat in the room 1,5 inch mattress
Stayed 5 nights in Mar 2023

8/10 Good

Bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis Hotels are reliable in their cleanliness and comfort. The hotel was easily walkable to the S-Bahn, the Rhine walking/running path, and the Altstadt/Cathedral.
Stayed 1 night in Feb 2023

10/10 Excellent

Konrad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The bed was comfortable and the room Spacious and clean. I can recommend staying here
Stayed 5 nights in Dec 2022

10/10 Excellent

Marc

Stayed 2 nights in Aug 2022

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Jun 2022

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Easy walk to alt stadt. Breakfast was good. Excellent cofee choices. Staff was diligent about getting room number for surcharge. Wifi went out and was spotty first day. Second nightt was revolved.
Stayed 2 nights in Jun 2022

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, very clean
Stayed 2 nights in May 2022

10/10 Excellent

Matthias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Apr 2022

2/10 Terrible

Shabnam

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty hotel will never stay there ever
Stayed 1 night in Aug 2021
Response from Adrian on 27 Aug 2021
Dear Mr/Mrs Shabnam, Can You please tell us more about Your stay like Your room number so we can check why was there a problem with the cleanliness. That would be helpful for the future to get better results for You and our other guests. The last complete renovation was in 2018/2019 and since the Corona virus came in 2019 we had almost no guest at all so it shouldn´t be used up very much. Sorry that You had a negative experience with Your stay. Maybe we can prove You otherwise with Your next stay with us. Sincerely, Ibis Mainz City

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance of city center and attractions, very friendly and accommodating staff.
Stayed 1 night in Feb 2020

8/10 Good

Todd

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

6/10 Okay

Raphael

Business traveller
Liked: Cleanliness
Budget hotel and a higher than budget price.
Looking at the room and the hotel, this is absolutely a budget hotel. However, the price of the hotel, once you pay for breakfast and parking is higher than a typical budget price. Also the room was very stuffy with very little air and the 'air-conditioning' only heated, it could not be used to circulate air. Opening the windows allowed a lot of traffic noise in. Summary - not a comfortable night, I will try not to stay here again.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, spotless clean rooms and very comfy beds
Stayed 3 nights in Dec 2019
Response from Carolin Nawrath - Resident Manager on 6 Jan 2020
Thanks for your very nice feedback. We looking forward to welcome you again in our hotel. Kind regards

8/10 Good

PANAYIOTIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Carolin Nawrath- Resident Managerin on 5 Jan 2020
Vielen Dank für Ihre Bewertung.

6/10 Okay

JAY

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Good
Nice place but too small rooms
Stayed 5 nights in Nov 2019

8/10 Good

m h

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Zoey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good location
Central location to the Altstadt. Nice clean, modern rooms.
Stayed 1 night in Oct 2019

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
Staff very helpful and nice atmosphere
Stayed 4 nights in Oct 2019

8/10 Good

arsim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Harinath

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close and walking distance to station
Good location with many stores around the walking distance.
Stayed 2 nights in Aug 2019
Response from ibis Mainz City-Team on 17 Sept 2019
Dear Benjamin, Thank you for taking the time to post your comments after your recent stay with us. We are looking forward to welcoming you back to stay with us in the near future. Kind Regards ibis Mainz City-Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay
Very clean, efficient check-in and check-out, good Wi-Fi connection in room and throughout the hotel, very good breakfast. Nice location near a train station featuring Roman ruins (not the main station for Mainz, but that was fine) and many interesting sites and dining options within easy walking distance, including a free museum across the street. The room is small with very basic amenities, but this is a budget hotel, and it was totally fine for one person for 3 nights. My only complaint was the twin bed I had in my room was VERY firm, to the point of being uncomfortable. It was also really small -- I'm a smaller person so that was fine, but it might be too small for a tall or large person.
Stayed 3 nights in Jul 2019
Response from Hotel Manager on 13 Aug 2019
I am delighted to hear that you enjoyed your stay with us at ibis Mainz City. Thank you for your nice review of the hotel and for highlighting the around. Just for your information, we have also another room category e.g double bed room or family room with more space. We are looking forward to welcoming you back to stay with us in the near future ibis Mainz City

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic budget hotel in a great city!
Stayed here with my university students on a travel course. Great choice! On the edge of the old town, steps away from the train station.
Stayed 2 nights in May 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool, funky room in a great location
I was only at the Ibis for one night, but the staff was very accommodating, including letting me have a late checkout since I was waiting for my husband and his flight into Germany was delayed. The room was comfortable and quiet and so close to the train station. It was so convenient to get around the city!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities, room comfort
Enjoyable stay
Really great location for exploring Mainz. Nice size room and well appointed. Nice big car parking spaces and very secure car park. Very limited vegan/ vege options at breakfast, although there was vegan butter. staff were helpful but not overly friendly
Stayed 2 nights in Apr 2019

6/10 Okay

VENKATA KRISHNA REDDY

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Robert S

Disliked: Room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 nights stay
Quiet at night though close to the station Clean room Friendly hotel staffs Quick check-in and check-out and the bed was big enough
Stayed 2 nights in Aug 2018

8/10 Good

Harald

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

6/10 Okay

Ria

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nah. Not for us.
Stayed for one night. Good location next to train station. However feel that the room and hotel itself I feel are overrated and not great value for money. Room is extremely basic and quite garish. Bright orange colours everywhere. Nothing nice or inviting about it at all. Nothing like the pictures that are shown throughout the hotel. (Must be from a different hotel?) Bed and pillow were very comfortable. And there were two inner doors which meant there was no noise from the hallway. Made the mistake of ordering drinks and trying to order food. I got charged for a triple vodka when we asked fo a single. Then when we tried to order another drink from the ‘24 hour’ bar the female working there turned us away as she was sorting out the tills. It was my other half’s bday, and it added insult to injury. They also had no vegetarian food. Wouldnt stay again based on the rude bar staff and crap room. Stayed in various different Ibis’s and this is right down the bottom for us.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Tiny rooms
Tiny room, tiny bed, tiny tv, two towels only, no amenities. The room was very clean but we could barely walk around the bed. Staff was not very friendly. It was in good location, walkable in town and to the river.
Stayed 3 nights in Mar 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Unenthusiastic staff with a poor breakfast choice
Stayed 5 nights in Jan 2018

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Elaine, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The room is comfortable and clean. The room heater is working well during our winter stay. The whole hotel looks new too. A great location with just a few mins walk to train station. From hotel to Mainz main town by walking is only 5-10minutes. Supermarket is only few minutes from hotel too. We met a super friendly staff, Luca. He recommended us a good place for local German food and drinks.
Stayed 1 night in Dec 2017

10/10 Excellent

Tore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Excelent hotel in a good location for the old city of Mainz.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast great despite we were late
Great stay for a reasonable price. we came late for breakfast and still could enjoy a wide variety of meals. The incorrect info about price for parking on hotels com was acknowledged and I paid the lower price but could be acknowledged easier rather than me trying to persuade the hotel that they are responsible for the info on hotels com. Otherwise great and still giving four stars. would be five if it were not for the need to explain that I should pay the advertised price for parking which was already quite high at 9 euros per night
Stayed 1 night in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort