Standard Room | Hypo-allergenic bedding, desk, blackout curtains, soundproofing

Reviews of Novum Hotel Mannheim City

Novum Hotel Mannheim City
L12,15-16, Mannheim, BW

Reviews

7.4

Good

Rating 10 - Excellent. 113 out of 625 reviews" "
Rating 8 - Good. 300 out of 625 reviews" "
Rating 6 - Okay. 145 out of 625 reviews" "
Rating 4 - Poor. 31 out of 625 reviews" "
Rating 2 - Terrible. 36 out of 625 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Reno

Travelled with partner
A real hotel not just a wannabe hotel.
Stayed 5 nights in Nov 2023

10/10 Excellent

Aejaz Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Vladan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice rooms, amazing service, close to everything
Stayed 3 nights in Nov 2023

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

John

Stayed 1 night in Oct 2023

10/10 Excellent

Mrs Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to station and city
The Novum Hotel Mannheim was a great place to stay - close to the station , and convenient to explore the lovely city. A warm welcome and nice room. I guess it would have been ideal to have tea-making facilities in the room, but the hotel-cost was very reasonable so I understand why that wasn't on offer. I'd be delighted to stay there again.
Stayed 1 night in Jul 2023

2/10 Terrible

Bethany

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking garage was tiny and hard to get in and out. The rooms smelled like urine and had bleach stains at the door. We had to open our windows, but the street was so loud. Breakfast was good, staff was friendly.
Stayed 1 night in Mar 2023
Response from Novum Hotel Mannheim City on 9 Mar 2023
Dear guest,Thank you very much for your review.We are pleased that you were satisfied with the breakfast and our staff. However we regret that there was a bad smell in your room. Please do not hesitate to contact us directly in case of any deficiencies. We always try to remedy the situation or offer a room change. Your criticism will be forwarded internally and we sincerely apologize for the inconvenience.We hope that we have the chance to restore your confidence in our hotel on a future stay.With kind regardsYour Novum Hotel Mannheim City team

8/10 Good

Ivan, Madison

Liked: Staff & service, amenities

4/10 Poor

Megan

Stayed 1 night in Sep 2022

8/10 Good

Tamer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place near train station
Stayed 2 nights in Sep 2022
Response from Novum Hotel Mannheim City on 19 Sept 2022
Dear guest,Thanks for rating us.We are pleased that you were especially satisfied with the location of our hotel.Hopefully we will have the chance to welcome you back one day.With kind regardsYour Novum Hotel Mannheim City team

6/10 Okay

HENRY

Its a budget hotel and very close to amenities. Train station is just a stone throw and a very good access to the shopping centre and restaurants. Staff were very great and helpful though not great with the english language. The buffet breakfast was lovely with variety of choice. CONS: The bathroom was very smelly and think the toilets need a good cleaning with nice cleaning agents.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Novum Hotel Mannheim City Team on 6 Mar 2020
Thank you very much for your positive review regarding your stay at the Novum Hotel Mannheim City.

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable hotel with great service
Very good service. Decent breakfast and reasonable price for both room and breakfast. I would definitely come back to this hotel next time I'm in Mannheim.
Stayed 1 night in Feb 2020
Response from Novum Hotel Mannheim City Team on 17 Feb 2020
Thank you very much for choosing the Novum Hotel Mannheim City and leaving a positive review.

6/10 Okay

Sara

Stayed 2 nights in Jan 2020

8/10 Good

Rajvinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice. Better than I initially had expected it to be. I would recommend staying here. It’s value for money.
Stayed 1 night in Jan 2020
Response from Novum Hotel Mannheim City Team on 6 Feb 2020
Thank you very much for your positive review regarding your stay at the Novum Hotel Mannheim City.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High Standard Hotel in Centre of Mannheim
This hotel was ideally placed, the staff was friendly and helpful and the price was reasonable. When I compare to hotels in Germany in the past one can see that the standards have been raised over the past few decades as in the past I would not have expected such a nice hotel in that country.
Stayed 1 night in Jan 2020
Response from Novum Hotel Mannheim City on 31 Jan 2020
Thank you very much for your great review regarding your stay in Mannheim

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2019
Response from Team des Novum Hotel Mannheim City on 9 Feb 2020
Schade, dass Sie uns nicht mitgeteilt haben, was Ihnen nicht gefallen hat. Trotzdem Danke für Ihre Bewertung.

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice , however WIFI at room is not up to bar
Stayed 1 night in Dec 2019
Response from Novum Hotel Mannheim City Team on 21 Feb 2020
Thank you very much for your feedback, we really appreciate it. We have since upgraded our internet connection.

8/10 Good

Kato

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Kato

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money
This is the second occasion we have stayed here this year. We had a few small issues this time; but the staff were very helpful and things were resolved quickly.
Stayed 3 nights in Dec 2019

8/10 Good

GARY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Novum Hotel Mannheim City Team on 31 Jan 2020
Thank you very much for your review of our hotel.

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Novum Hotel Mannheim City on 2 Feb 2020
Wir bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir vielmals um Entschuldigung.

8/10 Good

Heinrich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place to stay. Close to main station. Has a parkin garage.
Stayed 1 night in Nov 2019

10/10 Excellent

MURALI

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Olivia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would avoid unless there are no better options
Probably wouldn't rebook. Good for one night if you need to be close to the train station and can survive on very little sleep. The positives: Lovely staff. Easy to arrange gluten free breakfast items. Close to the train station. Close to several supermarkets. The shower was very powerful. The negatives: Despite booking a double room I was given only a single duvet, one pillow and one towel. The lamp, curtains and floor were very stained. The shower wouldn't stay up and the shower curtain was next to useless covering the floor in water. Very loud location, my window was next to the pedestrian crossing so heard the click/beeps all night long. Very uncomfortable bed.
Stayed 1 night in Sep 2019
Response from DP on 27 Sept 2019
Dear guest, thank you for your feedback. I will pass on your compliments to the staff. I checked your reservation and you booked a double room for single use, but extra towels and pillows are available at the reception at any time. I will pass on your tips to our housekeeping.

2/10 Terrible

Seungho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over charge for breakfast
Stayed 2 nights in Sep 2019
Response from DP on 27 Sept 2019
Dear guest. Do you think the price is too high for breakfast or did you have a problem with your invoice?

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. Good breakfast selections and close to train station.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was extremely dedicated and helpful, especially when there was no warm water and we have to fight heavily the hot weather! Perfect people, this is the best asset, but the hotel as a whole needs to at least renovate the floor carpet! Also, the ecological practices are really appreciated, yet they alone will not lead to decrease of the temperatures and there should be at least some air-conditioned rooms from those facing the street as they are the hottest! The location is more than perfect - walking distance from any important place - shops, cafes, Uni, banks, administration etc! We are very pleased as a whole, as despite the problems, the staff did its best to really help us! Thank you!
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location as described and would stay again 8
Stayed 1 night in Aug 2019
Response from DP on 2 Sept 2019
Thank you for the great review!

8/10 Good

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Rukhshanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, big enough, and the location was very good, near the central station and the city center. The area was noisy
Stayed 2 nights in Aug 2019

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great please - neay HBF
Super clean and nice
Stayed 1 night in Aug 2019

2/10 Terrible

D

Disliked: Cleanliness
Everything smells like stale cigarettes. No heat or air conditioner, windows look out to the street where there are fights or people having sex. Extremely overpriced. Shower is tiny, bed is uncomfortable. Don’t book.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in mannheim on business and this was the perfect temporary home for a few days; the staff were all friendly and helpful, the night guard was especially kind - chatting at the bar and during smoke breaks when I was working late in the room! Thank you to all the staff and management for such a relaxed atmosphere - I had a peaceful and pleasant stay with you!
Stayed 4 nights in May 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 27 May 2019
Dear Jane, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Mannheim! Your Team of H-Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast, and very kind and helpful staff
Stayed 1 night in May 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 15 May 2019
Dear guest, Thank you very much for sharing some great impressions with our future guests. We hope to welcome you soon back again for some memorable days in our hotel. With much appreciation, Your Team of H-Hotels

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Generally old facility with breakfast buffet. Amenities were clean and the facilities were clean, too.
Stayed 1 night in May 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 6 May 2019
Dear guest, Thank you very much for sharing some great impressions with our future guests. We hope to welcome you soon back again for some memorable days in our hotel. With much appreciation, Your Team of H-Hotels

10/10 Excellent

Navdeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast area is very clean and I live the staff
Stayed 2 nights in Apr 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 12 Apr 2019
Dear guest, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Mannheim! Your Team of H-Hotels

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice. The rooms were very clean and well maintained.
Stayed 1 night in Mar 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 1 Apr 2019
Dear guest, Thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Mannheim! Kind regards, Your Team of H-Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for the railway station and the University.
Stayed 2 nights in Jan 2019
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 7 Feb 2019
Lieber Gast, ein herzliches Dankeschön für Ihre Bewertung. Es ist schön zu lesen, dass Ihnen unser Hotel gefallen hat und Sie Ihr Feedback direkt mit uns und unseren zukünftigen Gästen teilen. Wir würden uns freuen, Sie bald wieder in unserem Hause begrüßen zu dürfen. Ihr Team von den H-Hotels

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Good hotel, great breakfast, clean, cheerful staff. Not much to see in Manheim or Ludwigshafen.
Stayed 3 nights in Dec 2018
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 10 Jan 2019
Dear guest, Thank you for your kind words and the time you have taken to give us your impressions. We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in Mannheim! Your Team of H-Hotels

10/10 Excellent

Verified traveller

Liked: Staff & service
Nice and good service. it is acctuly worth to be recomended to friends and family.
Stayed 1 night in Dec 2018
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 7 Jan 2019
Dear guest, Thank you very much for choosing our Hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our service. We hope to welcome you back very soon. Greetings from Mannheim! Kind regards, Your Team of H-Hotels

6/10 Okay

sven-olof

Stayed 2 nights in Dec 2018
Response from Sergej Rosenberg - Online Reputation Manager Rhein on 9 Jan 2019
Lieber Sven-Olof, vielen Dank für Ihre Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt und eine angenehme Zeit verbracht haben. Unser Team freut sich schon auf Ihren nächsten Besuch und bis dahin wünschen wir Ihnen alles Gute! Ihr Team von den H-Hotels