Property grounds

Reviews of Hotel Villa Marstall

Hotel Villa Marstall
Lauerstr. 1, Heidelberg

Reviews

9.2

Wonderful

Rating 10 - Excellent. 118 out of 173 reviews" "
Rating 8 - Good. 44 out of 173 reviews" "
Rating 6 - Okay. 8 out of 173 reviews" "
Rating 4 - Poor. 2 out of 173 reviews" "
Rating 2 - Terrible. 1 out of 173 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Alberto, New York

Liked: Staff & service, property conditions & facilities
Clean comfortable good location
Stayed 2 nights in Mar 2024

10/10 Excellent

Jaz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here! The hotel was in a fantastic location, located on the river. The location was lively, but quiet inside the room. We absolutely loved the view of the river out the window! Everywhere was in walking distance and the staff were friendly.

10/10 Excellent

Greg

Stayed 1 night in Dec 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The after hours check in was a little wonky but the staff are very helpful. The hotel is very convenient to central Heidelberg. Parking is a major challenge but doable with a parking garage about 500M away.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside is no parking but it's only 3 blocks to a 24/7 parking garage.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ketil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean. Location in Heidelberg Altstadt is also outstanding.
Stayed 3 nights in Nov 2023

8/10 Good

jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place, and a good size and location...the slanted roofs made it so that we had to be careful of our heads, but otherwise, very nice.
Stayed 1 night in Oct 2023

8/10 Good

Kellyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for Heidelberg, plenty of places to eat and shop within walking distance including the castle. Parking can be a challenge, the private access entrance is convenient.
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is wonderful. Outstanding breakfast. Friendly staff
Stayed 2 nights in Oct 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent unique hotel convenient to everything in the old city area. My very cool room overlooked the river. Was next to the main river road, but most all traffic ended by sunset and was very quiet all night. Beautiful decor and high ceilings, four post bed. Good price too. Take the 3 hour boat ride $22.00 up the river....the boat docs about two blocks down from this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Stacy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in great location!
Stayed 1 night in Aug 2023

10/10 Excellent

stevenjohn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay here! Wasn't quite sure what to expect but we loved every minute here. And this place had the BEST air quality of our dozen hotels on our trip.
Stayed 1 night in Aug 2023

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Boutique Hotel
Beautiful boutique hotel that was clean, quiet, excellent location on old town and had amazing character. Loved our stay here.
Our room #31
View from the top floor of the hotel!
Stayed 2 nights in Aug 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really friendly. We got the loft on the top floor with views standing in the open windows to the castle and bridge which was wonderful. The bed was comfortable and spacious. The ceiling height was a little low given the type of building but that can’t be helped. Walking distance to the castle and bridge and many eateries. We arrived after hours and had no trouble getting in as they sent us the codes. The parking situation was trickier. We arrived at 5Pm and the instructions to drive down a very narrow cobbled street where there were also heaps of people walking and tables and chairs out for restaurants was confusing (it didn’t look like a street). We couldn’t find anywhere else to park to drop our luggage so ended up having to walk it from parking lot 12, which nearly broke the wheels On my suitcase due to cobble stones (I started wheeling it on the road instead). Apart from that it was an enjoyable stay in Heidelberg!
Stayed 1 night in Aug 2023

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed the view of the Neckar River from our room, the convenience of the hotel in old Town, the excellent staff and amazing breakfast in the cellar of the hotel. Thank you!
Stayed 4 nights in Jul 2023

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Fantastic staff, perfect location, very nice stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Laura

Travelled with family
Really nice staff. Beautiful facility and easy walk to all you want to see.
Stayed 3 nights in Jul 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location! Very friendly staff.
Stayed 3 nights in Jun 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk workers were very friendly and helpful.
Stayed 3 nights in Jun 2023

2/10 Terrible

ELAINE, Buckeye

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff absent and rude
Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, and affordable place to stay while visiting lovely Heidelberg! The staff was friendly, knowledgeable, helpful and courteous, too. Will definitely stay here again! Thanks you!
Stayed 3 nights in Jun 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

augustin t

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t go wrong at Villa Marshall
The hotel is located next to the Neckar river and 10 minutes walk to the Old Bridge. There are numerous wonderful restaurants and shopping within 5 to 10 minutes of walking. The hotel staff were very professional and very helpful. I traveled with my 13 years old daughter and Jessica automatic arranged 2 separate beds for us. Make sure to book the breakfast when check-in. The food was excellent for the price they charged and the breakfast staff constantly replenished the buffet with fresh fruits, cooked eggs, deli cold cuts and the awesome German breads. At first our original planned was for 2 nights and we liked it so much that we ended up stayed for 4 nights. Our room was on the top floor that had partial view of the historical building of Heidelberg University and the Neckar river. The room is quiet and clean. The hotel owner was very helpful of standing on the street curb looking for my Uber ride.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jen Chung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff and the room! And walkable to the old town, just 3 minutes
Stayed 1 night in Jun 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Great Time.
Stayed 1 night in Jun 2023

10/10 Excellent

Derek

Travelled with family
Liked: Cleanliness, staff & service
Location was great.
Stayed 1 night in Jun 2023

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the unique, classic, old town feel of Villa Marstall. We wish we could have stayed longer. One of my all favorite hotels we have visited. Hope to return one day.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with a river view.
Stayed 3 nights in May 2023

6/10 Okay

Peter

Stayed 3 nights in May 2023

8/10 Good

Elise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice in Heidelberg
Loved the location, cleanliness, style and hospitality of the hotel. The breakfast was delicious and definitely worth it. My only feedback is that the reception staff is not on all day and so for our arrival, we stressed about getting there on time as our flight was delayed.
Stayed 2 nights in May 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Heidelberg. It couldn’t be a better location. Right in the heart of the old town, an easy walk to everything. Restaurants, bakeries, grocery, shops, and all the sites. The hotel is in a beautiful old building, and the room was lovely. Spacious, nicely furnished, and very quiet. The staff was friendly and helpful.
Stayed 2 nights in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem in Heidelberg's old town
Beautifully maintained hotel in a terrific location in Heidelberg's old town right next to the Neckar River but only a few steps away from the Haupstrasse. Front desk staff was very friendly and helpful, even helping us secure a last-minute airport transfer.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly, highly recommend Villa Marstall while staying in Heidelberg! It's a wonderful boutique hotel situated on the Neckar River. It's in walking distance to the restaurants and plazas in Alstadt. The staff was so friendly and helpful in recommending places to eat. Breakfast is served in the cellar which is a unique experience that we appreciated. The room was clean and comfortable with basic amenities that one could need. We truly enjoyed our stay and only wish we could've been there longer.

10/10 Excellent

Harald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all attractions Super friendly staff Great rooms

10/10 Excellent

Rodolfo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Since it's small, it had a more intimate feel. We loved how close it is to the many Christmas markets, old bridge, Philosophers' Walk, and old castle. Taking bus 32 from the train station drops you right at the hotel! We would stay here again. We stayed in December and it was plenty warm.
Stayed 2 nights in Dec 2022

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were wonderful!
Stayed 7 nights in Dec 2022

10/10 Excellent

Mark, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, located right near Heidelberg Castle . Shopping and food super close! Nice Stay, old Victorian feel rooms!
Stayed 1 night in Sep 2022

10/10 Excellent

Bret, Layton

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great communication from the staff. Hotel was in the perfect location; close to everything. Booked the top floor corner room and loved it. Very unique and comfortable. Great views from the dormers. Made for a very memorable experience!
Stayed 2 nights in Sep 2022

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Even better staff. Room was super quiet and dark in the morning. But open the curtains and great view to city and river. Excellent place to stay
Stayed 1 night in Sep 2022

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nicely renovated and comfortable with a lot of storage options. Our room was very clean with a nice view of the river
Stayed 2 nights in Jun 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Jim, Bloomfield

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent stay! The staff was welcoming, the room was beautiful and clean, and the location is superb! Thank you for an enjoyable stay!
Stayed 1 night in Jun 2022

10/10 Excellent

Bayram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very clean and friendly hotel. Location is good.
Stayed 1 night in May 2022

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location by the river. The room was spacious, very clean and the bed was super comfortable. In spite of it being a Saturday night, we couldn’t hear any noise from outside, which was great. All the staff was very friendly and helpful and the breakfast was excellent. I would definitely recommend this hotel and will certainly be coming back!
Stayed 1 night in Mar 2022

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely stay! Jessica was super nice and helpful! Very clean and everything you need for a nice stay.
Stayed 1 night in Feb 2022

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
It was a wonderful stay, very clean, spacious, comfortable. The staff were very friendly. Easy access to shopping, restaurants and public transportation. Lovely view of the river from our room. The breakfast was a great way to start our day in the charming vaulted cellar. Would definitely go back!
Stayed 2 nights in Dec 2021