Thank you so much for your kind words and positive feedback! We're delighted to hear that you appreciated the attention to detail, such as the boots drier in your room. Providing those little conveniences is our way of ensuring that your stay is as comfortable and enjoyable as possible.Our team is thrilled to know that their friendliness made a positive impact on your experience. We believe that exceptional service and a warm atmosphere are crucial elements of a memorable stay, and we're glad to hear that we succeeded in creating that for you.Your feedback means a lot to us, and it serves as motivation for our staff to continue delivering outstanding service. If your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific you loved about your stay, please feel free to share it with us. We appreciate your choosing Northwinds Hotel in Revelstoke!

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. Your concerns regarding the lack of hot water during specific hours, the issues with restocking amenities, and the broken hot tub are certainly not reflective of the high standards we aim to uphold.Please know that we take your feedback seriously, and we are actively addressing these issues with our team. We understand the importance of a reliable hot water supply, especially after a day of skiing, and we are working to ensure that this matter is resolved promptly.We appreciate your understanding and patience in this matter. We will be undergoing renovations this spring and would love a second chance to offer you a better experience once those have been completed. Thank you for bringing these issues to our attention and have a great day!

Thank you so much for your feedback! Although we are experiencing changes due to new ownership we want to assure you that we take all guest feedback into account. We want to apologize for the lack of hot tubs and breakfast. We will be undergoing renovations this spring and we hope you will give us another opportunity to change your experience once these upgrades have been completed.

Thank you for taking the time to share your feedback with us. We appreciate your honesty and apologize for any inconveniences you experienced during your recent stay. We sincerely apologize for the issues with the room, including the mildew smell and the unstable toilet. Your comments have been brought to the attention of our maintenance team, and we are working diligently to address these concerns and make the necessary upgrades to enhance our guests' experience.We understand the importance of a comfortable and enjoyable stay, and we are committed to taking corrective measures to ensure that future guests do not encounter similar issues. Please know that your feedback is invaluable to us, and we genuinely appreciate your input.We would love to welcome you back to our property following renovations that we will be undergoing this spring. We would love another chance to offer you a more positive experience once the upgrades have been completed.

Thank you for your glowing review! We're delighted to hear that our online check-in and check-out option made your stay more convenient, especially considering your late arrival and early departure. It's great to know that you found your room clean, quiet, and the bed comfortable, allowing you to rest well during your time with us. Providing a seamless and comfortable experience for our guests is always our top priority, and we're thrilled that we succeeded in meeting your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

Thank you so much for your kind words! We hope to welcoming you again soon

Thank you for your positive response! We hope to see you again soon.

Thank you so much for your feedback! Unfortunately, when we bought the property from Days Inn the hot tubs were not in working order. We are hopeful that they will be available soon, but do not have a set date. We want to apologize that you did not have hot water during your stay. Our maintenance team has resolved the issue since your stay and we thank you for bringing it to our attention. On our confirmation email it is stated that we do not offer a stay over service. However our front desk team is happy to bring up extra towels, coffee, and other amenities if and when you require them. Our renovations will occur this spring and we will operational again in 6-7 months! Once complete we would love another opportunity to give you a better experience.

Thank you for sharing your feedback with us. We appreciate hearing about your experience, and we apologize for any inconvenience caused by the absence of daily room service, the lack of a hot tub, and the limited front desk availability after 10 pm. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for a more enjoyable stay.

We appreciate your feedback and we are so glad you enjoyed the room! For any noise/smoke concerns in the hotel we encourage you to call our front desk. We hope to welcome you back soon!