"Spa drain would not close could not keep full without constantly running the water, not enough hangers, shower would only run cold water, no hot water, very noisy room when neighbor used spa, shuttle service to airport was unsafe, driver was glued to phone and driving aggressively, his eyes were on his phone more than the road, I feared for our safety, also the shuttle drives right past the departure check in and deposits everyone at the arrival terminal, causing everyone to have to walk the entire length of the terminal to get to check-in location."